Annamalai University — Very bad service - emails correspondence no response

Sir,
i am prabhu kandappan wrote email to annamalai university given email about i unable to access audde.In with reference to my enrollment number and my registered mobile number. There is no provision to do student such as foreget user id or forget password option for re-setting my password. Eventhough three reminder sent to the concern email id, none of the university ict team not yet solved my log in issues. We are very much unhappy with very bad and poor response from the university team. Careless service of the concern team spoils the reputation of the university name.
Thank you sir.
Regards
prabhu kandappan