Ant Girl Collection — product not received - unable to track

I place an order on 30th dec 2019 on ant girl collection through ad in facebook.. My order number is 28838 for rs 549. I haven’t been able to track down the order as there is no way i can reach them. Paid through google pay razor pay.
The order could be placed prepaid only and hence had made online pre payment. Please help and arrange for a refund as anyway the product will be of no use to me