We had planned our maldives trip via antilog this august. We landed maldives airport at 8 am, and the resort counterpart who had to arrange our transfer, tells us that resort booking payment was not done and hence they cannot transfer us to our resort. Can you imagine our plight at that instance!! We had made our payemts to antilog 2 weeks in advance and we hear that they had not made our payment to resort even after multiple reminders from resort.
We had to make innumerous of calls from maldives airport to antilog to address this issue. Initially no one was picking our calls, it was just redirecting to their recorded voice messages. After about an hour, post our n numeber of calls, we got hold of them and it took them 4 hours to sort this, by that time we missed our seaplane and we had to wait for another 4 hrs for the next transfer. We were stranded in airport totally for 8hrs!!! We lost our entire day due to the sheer negligence from their team. Seems they had made the payment to another 3rd party to make our booking and they had not paid the money to resort!
That thrid party was orange tourism!! When we were finalizing out travel plan, we did see deals from orange tourism and they were way cheaper than antilog folks, but we decided not to go ahead with orange tourism because their reviews were not good. We never knew that antilog would work with third party vendors to get their bookings! We thought it was direct dealings. These people got booking through these folks to have a good profit margin that costed us very very bad experience. They least they could do is to check if our booking was confirmed or not at the resort!
I had asked them to refund my 1 day stay of resort, as we totally lost the day due to them, but they dint bother to compensate even that! That was the least thing they could do, the mental agony and pain we went through for that 8 hours is anywas irreversible!
After multiple follow ups, they are now saying they cannot compensate our 1 day loss!
This is the most unprofessional travel planner company i have come across, please refrain from taking their maldives trip if you wanna have a good enjoyable trip.
Iam not sure how they work in other locations, but maldives is complete no no. I had gone with them to paris and phuket earlier and that was fairly ok trip.
But after my recent experience, i would defintely not dare to try them again!!!
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