Antilog Vacations — frightening vacation, haunted memories

Address:

Chandigarh, Chandigarh

We were 2 girls travelling. We booked a package for manali and shimla through antilog. The executive chahat gupta helped customise our plan in terms of attractions we wanted to visit and since were 2 ladies we had requested for hotels of our preference though they were priced slightly higher. The executive agreed to everything we said and altered our itinerary and confirmed over email that she had booked hotels. Until this point we only received our flight ticket and inspite of repeated asks we were never provided with the hotel voucher. We reached chandigargh and the driver who picked us up was headed to manali instead of shimla. When probed we got to know what antilog had made changes to our itinerary without consulting us and that too that morning when we were on the flight. We asked then to put us back on the old schedule and i told them that i had email and that i would sue them. They threatened that they would cancel the trip and leave us stranded at chandigargh. We later understood from the conversation that they missed booking hotels and hence had to change our schedule per the hotel availability.in a holiday of 5 days we spent 3 full days - morning to night - only in the cab from one place to another.in manali we were informed by our driver that a different cab was arranged for us. Antilog had told us that we would have the same driver and cab throughout. But the driver told us we had a different cab and driver for the day. Antilog had stopped responding to our calls and emails by then and we were scared since we were only instructed by our driver on these things. Even if something happened, no one could track us given the multiple changes in the driver and cab. Antilog wouldnt take responsibility since they had not informed us abt the changes. Upon reaching manali, we contacted the hotel where we were supposed to booked at, but the hotel said they were no bookings in our name. So at 11pm at manali we didnt know where to stay until we received a call from another hotel (Where antilog had a tie up) that they were expecting us there. We were happy to stay at a dirty old hotel than to stay in the cab in the cold night. We didnt know what we were planned to do. We never had any itinerary that was shared (We dont have it till date.. Lol.. It was a planned trip for something and we had paid for the planning.. Rofl) the rest of the trips held its own surprises for us. The only thing that was as per the schedule was our flight. It was one of the worst vacations. We lived in fear throughout not knowing what was in plan for us for the next day or that night. Antilog as a company would be good but the executives and their attitude towards customers is very bad. Upon paying the money for the package they treat you like dirt. Though we continued with our trip, the memories keep haunting and they way they treated us has hurt us a lot. This is especially true in my experience with chahat gupta and ankita from antilog, chandigargh office, tricity plaza. Happy to share emails exchanges on the above. Not adding it here as it includes personal information. This is a complaint for not adhering to the contract that was agreed upon and for threatening and putting our lives in danger by not planning well and keeping us informed of the driver/ cab changes.