AO Smith Complaints & Reviews

I brought ao smith z8 water purifier 4 months ago and i am opening every month 2 to 3 complaints due to issues, seems the product is not qc done. We are drinking normal water as when the product is troubling. Requested to replace the product as its not upto the mark. No reply as its been month time now. Opened complaint in consumer forum, not resolved yet hence opening another complaint now.

I am requesting to replace the product...

I purchased the above product on 20th July but till date the installation is still pending.
I have written mails, called customer care, spoke to Technician and tweeted too but don’t see any resolution or support.
Please take your product back if post sales service is this pathetic.
Details —
Ajay Prabhu
Regd Mobile# — [protected]
Location— Mallampet, Hyd...

Geysers have leakage issues worst body, don't buy this geyser replacement taken 15 days now smelly water, the geyser has been serviced and even after service the smell is like dead rat, now i'm charged for cleaning 500 rs 3 times a year what's the point of cleaning when the smell keeps coming back this is cheating by company, but other company better...

I have a problem with ao smith water purifier
Have been calling customer service since 15 days for resolution
On[protected] i called they a person for service but this unprofessional technician made it even more worse from there i have been calling ao smith for resolution every time call they give some or the other reason. They give me different number to call and no one give response my service request id 11653197. Please help...

I have raised an ticket on 6th july'2019 as my water heater was not working. So two technicians came and were not able to resolve the issue. Then i'm said that senior technician come and resolve the issue, so far nobody came to look into this issue. I never and ever see this kind of worst service comparatively others. Please look into this issue on urgent basis....

I have raised close to 45 email and call request to AO Smith customer care no one has responded to my request and all I get to hear is either call back or will get a call tomorrow or someone will be calling me. Am fed up of following up. This is not acceptable.

The team at AO Smith are so irresponsive. I have been informing about the defective product right after two months of purchase however no one seems to be bothered about...

I have purchased ao smith to z8 series water purifier through m/s vasanth & co, chennai on 11.09.2018. But the machine gives lot of problems and even after few attempts made to repair the leakage issue did not yield any solution. Now the water purifier leaks from multiple sides and no complete solution from the service side. Please replace the machine within the expiry of warranty period....

I have raised service request on jul 8th 2019 for replacement of ro membrane and my ro is under warranty. But till now none of them are not responding, also i am following up them daily but no use... Still my issue is not resolved.. Worst ever service by ao smith.. While installation these guys will come post that they don't bothered customers. I don't recommend any ao smith products to any of them... And local supervisors/technicians they...

I own an AO Smith Puritee+ RO water purifier for few years and regularly had the annual maintenance contract (AMC) for service from the company, even though it used to cost about Rs.4500 to ensure the best quality water inn Delhi.
This time when I requested for AMC the company offered a new AMC scheme that cost Rs.6500 for one year, which changed the kit in the old machine with a "new" "improved" and "environment friendly" kit that...

I have been contacting to customer care to repair my geyser but not getting any good service. Query no 11556514 booked on 04.07.19 & 11622382 booked on 13.07.19

Technician madhu came on 14 july only once and after getting the problem he went to bring the accessories but his mobile is switched off and no body is responsing.

Need urgently repair
Kindly do needful

Thanks...

The product is faulty since the time of purchase
. But every time the service. Personnel. Comes. And changes anode and heater coil and mention that it is the problem with the horizo tail modwl.
Instead of if he company. Improvin[censored]pon its faulty desig. They charge us but whthout actual benefit or result.
Need this issue to be escalated within the company for some. Actual results.
We have more than 15 apartments who...

I brought AO smith Z8 water purifier 4 months ago and i am opening every month 2 to 3 complaints due to issues, seems the product is not QC done. we are drinking normal water as when the product is troubling. Requested and raised ticket to customer care 3 days back and as per agreement they have to do service with in 24 hours but till now no resolution,

i am requesting to replace the product with tested and working properly...

I have purchased a z6 water purifier, from last one month this is third time when the bunch of ants entered in water tank, i have complained customer care, engineer also come n clean it but it is happening again & again, as the engineer says your top cover is band & we will make it change in next two days but after fifteen days again they clean the tank only, i have request their senior dheeraj deewan also but did't get the satisfactory answer......

Worst experience ever with AO smith RO purifier, raised AO Smith Water purifier complaint # 11521599 few days ago regarding it's non-functioning and customer care executive informed that will be receiving a call with in an hour and will schedule an appointment accordingly. I received an SMS after an hour that your service request is on Hold because customer requested reappointment. I never got a call from service executive and never ask for...

Purchased on 6/11/18, the aforementioned geyser is malfunctioning now. Water coming out of the geyser is extremely foul smelling. It cannot be used at all and is causing grave inconvenience. It has been noticed since the month of March. Please take immediate steps. Cash memo is attached herewith.
I expect a redressal as soon as possible from a renowned company such as yours....

My geyser stop working so i complained it to the company on customer care no.[protected] on 31st january 2019. Therefore from the service after few days they come and collect the geyser for repairing and told the charges for reparing rupees 2000. Many days passed but they did not return the geyser. So i again called "the local service centre and the said that the element of the geyser is damaged and they repair it and send it back after 2...

Hello, this is in regards to my water purifier, z6 model, i had logged a complaint for filter replacement notification, today one of your service personal named bharat attended the complaint, he replaced the filter however the service is incomplete, couple of issues 1. Filters replaced had no sticker, 2, no receipt or bill provided for the service amount received, 3. Did not inspect the filter post repair, 4. I see black particle in tank...

We purchased an AO Smith Z8 model a year ago and they mentioned warranty is 1 year from the data of purchase. We missed to call the executives when the product was under warranty to change the filters. When we called, they asked us to make the payment and we agreed for the same and placed the request to change the filters on 4th May. A technician came to my home and changed the filters and i did the payment for 5500 by taking AMC package....

I have bought AO Smith Purifier on Jan 2019 and started facing issue since installation. Every time during service, technician is replacing internal parts and it seems to be old product. I have faced 8times issue with this AO product. Earlier they said they will replace it but now I am not able to any update on this. Sent couple of mail, called thousand time to customer care but no result.

Either change the product or give...

Case id:11369732

Hi ao smith india team,

This is to bring in your notice that i am facing issue with ao smith water filterz8 model which i have purchased in april 2018.
Last month i’ve noticed few particles in purified water and registered the complain for the same. Customer care responded quickly and technician came within no time. I requested him to check the filter, he said there is no need to check...