Racold Complaints & Reviews

My house racold geyser intake water not supply I think the air vent valve is blocked please check and rectify sir...

Hot water just trickles out, even when the inlet water pressure is high...

Not Working

Custmer Name : Dnyashwar Kshirsagar
A/P. Khuthe, Tal- Sangamner. Distric- Ahilya Nagar. 422605
Mo: [protected]...

Sir, I am Ganesh Mahind Rakshewadi Rajgurunagar Taluk Khed, Dist. Pune. I have installed a 3 liter water geyser of your company in my house but current is coming from the water. Please help me. My number is [protected]. Please give me the customer care number or contact me. It is urgent. I have small roots at home and I am more afraid because of that....

Geyser not switiching on .Purchased one month back...

Racold Geyser 3 Lt Pronto Neo SS 3V not getting powered on. Power Socket is tested. Please send the personnel to check and fix the issue...

I am writing this email after facing plenty of issues with the Racold
Solar Water heater product and the service team. I am writing to formally escalate a serious issue regarding the solar product purchased from your company. Despite previous attempts to resolve the matter, the problem remains unresolved, and it has now reached a critical point.

Order Details:

Customer name: Ranjith R
Product Name/Model: 250 LPD Racold Omega Neo Solar Water Heater System
Purchase Date: 23/07/2024
Description of the Fault: No hot water
Issue Description:

From the day 1 of the installation we have not seen hot water to take bath, I have raised concerns after 3-4 days of the product installation. Technicians visit the place, do some plumbing changes and leave. I have raised issues multiple times to the higher level persons like Mani, Srinivas, Chetak and Palani, the main manager. No one has taken the issue seriously and resolved this so far.

They are playing a blame game from one person to another and no one is solving the issue. We have lost trust in the Racold company and are very unhappy with the product and service.

Given the severity of the situation and the inconvenience it has caused I am writing a final email to the customer care with warranty details and bill attached. Due to solar issues we are using a couple of Electric Geysers from the past 20 days which is costing us huge electricity consumption.

I want the refund as early as possible. I am fed up with following up with Racold service.

Dear Sir,
My geyser installed in the year 2018 is now producing electric shock when touched water. Please urgently required to be rectified....

I have raised almost 6 service request to get help from Racold to fix my geaser which is in warranty period but no one has ever responded well and the service gets closed after few days and when we try to contact some vendors subjected to the customer care providers they never pick up the calls or callback to provide any help

Hi -

I purchased Racold Water heater over 2 month ago and it took a month to have one of their engineers visit and help with installation. The next thing, new product was defaulty and I have since then been waiting to receive support from Racold.

Its literally harassing how despite raising several requests, there is no support whatsoever. Kindly advise if you are unable to support, else I shall proceed with raising consumer complaint.

it was purchased through Amazon!

Thanks and Regards,
Taaza Group of Companies
[protected]

I had sent an official complaint on 9th January through your portal with high hopes. The wifi function on my geyser has not been working for the past one year. Racold people to fix it but they are completely ignorant about wifi.
I receieved an email from Racold to know my telephone number. I had requested them to do all correspondence on email for records.
There has been no communication from them since I sent the reply.
Please help.

I bought two wifi 25ltr geysers from Racold. One of them was working fine but then stopped connecting to wifi. I did several complaints on phone and they promised to resolve. It has been more than six months now and the problem has not been solved.

I would like to inform you that there has been absolutely no support provided from Racold service centre RR nagar area. The geyser is purchased on 8th of August 2023 and it has already got spoilt within 2 months o[censored]sage confirmed by two visiting technicians. Multiple complaints have been raised and it was told to us by two technicians that the geyser needs to be replaced . Replacement request is also raised and all the requests have been cancelled with no reason stated to the us. It has been over a month now and NO action is being taken from Racold service team. We would like to get a Refund of this geyser.
None of the technicians are patient in dealing with customers and have been talking very rudely with the customers. It has been a horrible experience dealing with RR nagar service centre. I have logged a complaint to Racold customer care also sending them photos of bill and warranty.

I would like to inform you that there has been absolutely no support provided from Racold service centre RR nagar area. The geyser is purchased on 8th of August 2023 and it has already got spoilt confirmed by two visiting technicians. Multiple complaints have been raised and it was told to us by two technicians that the geyser needs to be replaced . Replacement request is also raised and all the requests have been cancelled with no reason stated to the us. It has been over a month now and NO action is being taken from Racold service team. We would like to get a Refund of this geyser immediately.
None of the technicians are patient in dealing with customers and have been talking very rudely. Horrible service experience.

The was leaking and called the customer service people then few days later a man comes and checks the geyser and said it will be replaced but you have to wait 28 days and now it's been 3 months and over the representatives don't answer properly and keep referring to other people and those people keeps telling you 1 week later it will come, this is highly irresponsible and extremely unethical to loyal customer, very bad customer service experience please do the needful.

I hope this message finds you well. I am writing to bring to your attention an ongoing issue with my Racold instant geyser, which is currently under warranty.

I initially reported the problem on November 4th, and since then, a technician has visited on November 4th and 5th. Unfortunately, the issue persists despite these visits. During the second visit on November 5th, the technician mentioned the need to replace the heating element and assured me that it would be done by the following day.

However, despite daily follow-ups with the service center since Monday, there has been no resolution. Each time I inquire, I am told that the replacement will be completed by the evening, yet the issue remains pending.

Given the prolonged inconvenience and the delay in resolving the problem, I kindly request that if a solution cannot be provided promptly, a refund for the product be initiated. As the geyser is still under warranty, I believe this would be a fair and reasonable course of action.

I appreciate your prompt attention to this matter and look forward to a swift resolution.

I had purchased a geyser from Amazon on the 16th of July vide order number 406-[protected] from KK distributors, Guntur Andhra Pradesh.
For installation Complaint id [protected] was generated and the technician from your Gurugram service center named Salman came to install it,
During the installation he has damaged the false sealing and the glass installed in the bathroom repair and replacement of both is costing me approximately 15000 each which is a total of 30000. Images are below for your reference,
I called the customer care number to send someone to inspection of the damage done and a complaint id of [protected] has been generated, i did receive a call from someone who mentioned he will discuss with the management and advise,
i was also asked to contact the Gurugram service center at the number [protected]- where i was further directed to ca;; number [protected] which was switched off-
i am left with no option but to write to you to help resolve my problem, firstly if the technician was not capable of installing without damaging my bathroom, he should not have touched it and reassigned the task to someone else,

Had bought Racold Heat Pump from Pallav Vaishnav of Alchemy Address :- Shop No. -E/291, Sobo Center, Gala Gymkhana Road, South Bopal, Ahmedabad - 380058 (Sobo Center Mall)

It stopped working in 3 months. Kept calling the person but no response.

HE is a highly unreliable guy.

Racold should reconsider his agency and take it away from him...

Bought 200Ltr solar water heater in Nov'2020 and observing leakage issue with in less than 2.5 years. Installation is carried out by Racold personal. The service technician visited for complaint and mentioning the installation is not per norms. System is under 5 year warranty and tank replacement is denied by the Sri Mythili Enterprises. Please look into this matter on high priority....

Hi we purchased Racold Geyser 35 ltrs on 1/2/23 Invoive no 4291 from New Sagar Electricals BVK Iyengar Road Bnagalore 560053.
we got the installation done by Racold Service team via servcie no [protected].
However the Geyser stopped working from last week & raised Complaint on the Racold Toll free - service no [protected] on 5/5/23. we have been reaching out to the customer service team as no one has visited yet to attend the complaint with no Vain.
Racold has a brand we are using for last 3 decades & this is the first time with such bad Cutomer service. woukld appreciate of the service complaint is attended immediately.