Racold Complaints & Reviews

I'm of the opinion that nowadays Racold is losing it's reputation due to Poor Customer care and no efficient after sales service. I have been a customer of reputed Racold brand, for more than 15 years, because of the performance of the water heater which was very much appreciatable, even if there was any issue, it would be rectified very sooner from their end, but whereas nowadays either the accessory part is not available or even when a...

Not working...

My house racold geyser intake water not supply I think the air vent valve is blocked please check and rectify sir...

Hot water just trickles out, even when the inlet water pressure is high...

Not Working

Custmer Name : Dnyashwar Kshirsagar
A/P. Khuthe, Tal- Sangamner. Distric- Ahilya Nagar. 422605
Mo: [protected]...

We have purchased Racold geyser CDR swift in Apr 2025. We started using from May. On day on geyser tap jammed with grey residue like dirt. In spite of cleaning cap of tap, grey water kept coming. We let go lot of water but still some quantity of grey water kept coming. Now this is jun. Still the grey water is coming. We checked with our plumber. But problem seems in geyser only as from no any taps of our home getting grey powder. Please look...

Dear team,

I have purchased a new geyser from Amazon and it got delivered on Thursday. It came with the warranty and installation service free of charge. On Friday evening, I received a call from installation team but as I was driving from office, I was unable to pick up the call. I called back after reaching home but no one responded.
I called customer care on Saturday and the lady told me that someone will call from...

Sir, I am Ganesh Mahind Rakshewadi Rajgurunagar Taluk Khed, Dist. Pune. I have installed a 3 liter water geyser of your company in my house but current is coming from the water. Please help me. My number is [protected]. Please give me the customer care number or contact me. It is urgent. I have small roots at home and I am more afraid because of that....

Geyser not switiching on .Purchased one month back...

Dear Sir,

I am very unhappy with the installation of my gas geyser.

They have charged me with Rs. 1000/- for installation ( where has the installation charges of the company is Rs. 350. has provided by your customer care)

And also they have taken 4 days to come and install.

Also, the service center in Bangalore does not give proper service.

I would not buy Recold...

Installation of Racold 15L geyser was done by Mr. Jagadish N Jagga bearing Phone no. [protected] on 22 March 2022.

Free Installation and I paid the accessory part charges.
I was charged of Rs 750, I gave an extra tip of Rs 150. Total of Rs 900 was collected from me.

I was told he put 2 valves each of Rs 350. Rs 50 for plumbing and the rest Rs 150 was given as tip.

After he left I saw there...

We newly bought a Geyser yesterday and there is a water leakage problem from Geyser from a Blue Connector.

I have called several times in Customer care number and also tried to complain Via a WhatsApp number but there is new response from Racold.

This is really a critical problem and need to address immediately.

Request you to contact and visit to fix the issue....

We bought the Solar water heater "Alpha Pro 100" from "CYRUS SOLAR POWER" - Karur on 29th June 2017 and we found out the water leakage issue on the tank and we have raised multiple service requests to the Racold team (For the past 4 months) on the same [[protected],[protected],[protected],[protected]]

For the Requests, Technicians are visiting from Racold and they are telling us 'It is an issue from the installation' and we need...

I have purchased the Racold Adris uno Geyser in flip cart.3months back. I have raised a request for installation.. And you people said me installation will be free of cost.. But the guy who visited for installation he asking me to pay 300rs chrges.. I have denied for that I have made the installation with local repair..

But the thing is from Geyser the hot water not coming.. And I have make n numbers of calls and escalation...

Dear Sir, Request your kind attention in this matter. This is regarding the Racold Pronto Neo 3 Litres 3KW Instant Water Heater (White) | B008LN6A6Q ( B008LN6A6Q ) HSN:8516, which I purchased online and there was issue with this, the graser inlet pipe was broken when installing this. As this s under warrant I have raised a customer complaint in Oct 17. In spite of multiple calls no proper response on the issue and no call bank. I do not understand...

This refers to my complaint no as mentione in the subject line. I purchased new machie in July 2020 and it started leaking in August, within a months time of purchase. Till today i have contacted several times all possible people from supplier, distributer, installer, your customer care etc but till today no response.
My complaint no.[protected]...

I had purchased racold cdr 15v vertical water heater a few months back and the water heater has an intermittent loud noise issue. I have raised at least two different service request with racold customer service with no solution for the loud noise issue on racold cdr 15v vertical water heater. It seems to be a product manufacturing defect. Please have the defective racold cdr 15v vertical water heater replaced asap!

Ph# [protected]...

I have purchased a geyser eterno-2 (5 star) 2years back .it is not working properly . warm water is not coming . its heating system is not working. out coming of hot water is not proper . no indicater lights when plugged in to power socket . its heating system and coming out of warm water is not working . it is filled when connected to supply of water tap but no water comes out....

Racold Geyser 3 Lt Pronto Neo SS 3V not getting powered on. Power Socket is tested. Please send the personnel to check and fix the issue

I am writing this email after facing plenty of issues with the Racold
Solar Water heater product and the service team. I am writing to formally escalate a serious issue regarding the solar product purchased from your company. Despite previous attempts to resolve the matter, the problem remains unresolved, and it has now reached a critical point.

Order Details:

Customer name: Ranjith R
Product Name/Model: 250 LPD Racold Omega Neo Solar Water Heater System
Purchase Date: 23/07/2024
Description of the Fault: No hot water
Issue Description:

From the day 1 of the installation we have not seen hot water to take bath, I have raised concerns after 3-4 days of the product installation. Technicians visit the place, do some plumbing changes and leave. I have raised issues multiple times to the higher level persons like Mani, Srinivas, Chetak and Palani, the main manager. No one has taken the issue seriously and resolved this so far.

They are playing a blame game from one person to another and no one is solving the issue. We have lost trust in the Racold company and are very unhappy with the product and service.

Given the severity of the situation and the inconvenience it has caused I am writing a final email to the customer care with warranty details and bill attached. Due to solar issues we are using a couple of Electric Geysers from the past 20 days which is costing us huge electricity consumption.

I want the refund as early as possible. I am fed up with following up with Racold service.