Racold Customer Care
Racold Thermo Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
166
COMPLAINTS

Racold Customer Care

Racold Thermo Ltd.

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Address
Gat No : 264/265/374/376, Chakan-Talegaon Road
Chakan
Pune District
Maharashtra
India - 410501

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
53
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18

Fax:
Fax:
+91 21 3567 4850  
+91 21 3567 4851  

Customer satisfaction rating
31%
Complaints
166
Pending
4
Resolved
51
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So far so good - The company responded to our notifications and is working on resolving complaints.

Racold Complaints & Reviews

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Racold — racold 25 liters eterno shift geyser

 Kvjrk Rao on Jan 21, 2018
Bought racold 25 liters eterno shift geyser on 24th december 2017 from bajaj electronics kompally branch. After using 3 days some noise is coming from the geyser. I complained for support, 3 times technicians visited and tried their best by opening the geyser and checking the element, but the noise / sound still coming. The product delivered is a manufacture defective. I want replacement of the defective geyser...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — geyser not working within 10 days of purchase

 Sameer Siddiqui Dehradun on Jan 17, 2018
Bought a racold 35 litre geyser on jan 5, 2018. It stopped working on jan 13, 2018 night.
Raised a complaint to racold customer support on jan 15. No one has attended till date to get the issue resolved. No calls even.
It's chilling winters here in dehradun and we are struggling to get warm water.
I called the customer care again on jan 16, 2018 and they told me that they will remind the service centre again but still nothing has been done.
I think i had invested my money in wrong product....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Racold — fraud by after sales services

 Pankajsharma050978 on Dec 27, 2017
To whom it may concern

This is to bring to your notice that a complete fraud has been done with us regarding the after sales service.

Our Racold geyser stopped working as the tank began to leak and I got saved from being completely burnt since the geyser was mounted over head.

The first complaint was lodged with complaint number :[protected] post which the repair engineer came with a wrong geyser fitting.

Another, second complaint was filled: The second complaint was made regarding the same number:[protected] post which the repair engineer...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — no response for more than a week. service staff cheats daily saying he will visit today

 saytoshiva on Dec 21, 2017
It’s been more than a week since the service request was raised and still there is no response from racold. Contacted regional service staff and he continuously lies daily saying he will visit. Racold has taken the request for granted the service staff doesn’t pick the call. Pathetic experience with racold and never ever will go for these cheap attitude company in future....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — service staff shouting and misbehaving - geyser giving electric shocks. [Resolved]

 rmagon on Dec 15, 2017
My mother is trying to get her geyser repaired from 3 months - the trouble started when the because of the geyser all our water supply started having current and we started getting electric shocks in the water. Later, we connected with your lucknow service centre on [protected] and spoke to mr. Amit who said he'll get it fixed - this took 2 months because the parts were not available. When they came to fix it, the changed some parts but they geyser stopped working.

After repeated calling, they shouted we have a lot of work to do! You need to understand (Hume bohot kaam hota hai) and...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — water heater leakage problem

 bertinaroquianadin on Dec 11, 2017
Leakage in the racold water heater purchased during august 2014 vide invoice no. 1365, dt. 14.08.2014 from m/s. Sri kuga agency, anna salai, puducherry, by bertin, no. 16, 2nd cross, jawahar nagar, puducherry-605005, (Mobile no. [protected]). Product & model no. : cdr sp 25v & cdr[protected]Cdr altro 25v ivory). Complaint was booked on 14.11.2017, but my complaint was unattended & cancelled on 18.11.2017 stating reasons "your complaint no.[protected] is cancelled due to others"...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Racold — worst customer service, not provide any service till date [Resolved]

 subhasish.dutta13@gmail.com on Dec 1, 2017
I purchased recold 10 ltr gyser on dec, 2015. Now it fully stop working. It have in warranty period till now. My first complaint was made on 13th nov, 17 (Complaint no:[protected] and no person attend and closed my complaint send a msg that person not available on that address. After that i made a another complaint on 23rd nov, 17 (Complaint no:[protected]. This time one service centre person call me and as per our discussion he confirmed that, he attend on 25th nov, 17. Full day i seated at home, but that person not come, when i call him afternoon, he said i have many complaint in hand, not able...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — racold water heater/ geyser [Resolved]

 Meera Arora on Nov 15, 2017
We had registered a complaint on 25 th october 2017 for racold geyser leakage problem. There was a visit from an engineer from the service centre, c l traders, ghaziabad. He suggested tank replacement. No corrective action taken till now. Again complaint registered on november 5 and then today, 15 th november 2017. I was in touch with captain sudesh chaudhary, owner of service centre. No response till now.

Kindly take action against the service centre and get the tank replaced at the earliest.

Meera arora...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — unfriendly attitude towards customer care [Resolved]

 zia haider on Nov 9, 2017
I purchased a racold geyser recently from maheshwari home appliances, latouche road, lucknow in september, 2017. It has been producing abnormal sound while putting it on. I lodged a complaint on [protected] and given a complaint no.[protected] on 8.11.2017.
Today i received an sms that my complaint is cancelled due to customer not responding over phone. I immediately checked my registered ph. [protected], which does not have any record of "missed call" from racold. I have been trying to contact on [protected] (Point person), but he is not responding. I also called up local customer care centre...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — pronto neo - electric instant & storage water heater [Resolved]

 SaumilMody on Oct 25, 2017
I purchased the above product in july 2016. Few days back, there was a leakage from the geyser hence i had to switch off the geyser for obvious reasons. I contacted their customer care where i spoke to several different representatives. They were of no help, so i was asked to speak with mr. Vicky pillay (Supposedly a senior). After speaking with him, he gave me the number of his senior at the head office (Mr. Pradip khot) informing me that i should contact him regarding my complaint. Upon contacting him (10 minutes after speaking with mr vicky, mr khot tells me that he does not know mr. Vicky pillay...
Complaint comments  Read comments [2]Complaint category Appliances

Racold — new water heater not turning on after installation [Resolved]

 satish1267 on Oct 20, 2017
I purchased new water heater 1 week back and installed yesterday. It did not turn on when i switched it on. Since then i am trying to reach racold customer care through the numbers provided in their website. No one attended my call or even i did not get an email acknowledgement for my email.

One number mentioned in their website is even wrong : (

Dont know how good these companies provide service to customers....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — ng fired gas geyser 5l [Resolved]

 Balajir16 on Oct 8, 2017
I bought a racold natural gas fired gas geyser 5l on 8th april 2017 (Model dgi 5l cf lp led ng) and installed by authorized installers by the supplier of racold on my mgl connection.
It was supplied thru m/s bg distributor. This was a replacement of my racold make ng geyser of almost same model which i was using with no issues from 2003 or so.
We were facing persistent problem in gas geyser lighting everytime and we had to repeatedly try before the gas geyser starts to fire. We filed complaint with racold and their technician advised us to give 2 min delay between firing each time,...
Complaint comments  Read comments [3]Complaint category Appliances

Racold — geyser not working not as new one [Resolved]

 vishwai arkar29@gmail.com on Sep 25, 2017
On 21 st of sep i giving complaint for my gyser is manufacturing falt they told me in 48 hrs mechanic arrange ur call but till date 25 th of sep not arrange any mechanic before 1 hrs ago mechanic phone reached me and telling me i will com tomorrow on 26 of sep he get jobcard before 1 hours ago thats why i am coming tomorrow... What is mean in 48 hours service is... Complaint nothank you for contacting racold customer care. You're complaint[protected] is registered with us. For any further assistance please call us at [protected]. Plz reply me...
Complaint comments  Read comments [3]Complaint category Water Heaters & Geysers

Racold — racold cdr 15v vertical water heater loud noise issue [Resolved]

 Bipin B on Aug 13, 2017
I had purchased racold cdr 15v vertical water heater a few months back and the water heater has an intermittent loud noise issue. I have raised at least two different service request with racold customer service with no solution for the loud noise issue on racold cdr 15v vertical water heater. It seems to be a product manufacturing defect. Please have the defective racold cdr 15v vertical water heater replaced asap!

Ph# [protected]...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Racold — racold water geyser 25 ltr cdr is not worked [Resolved]

 Pourush Saxena on Aug 8, 2017
I was purchase it in apr 2017 till jully it works properly but in august start its makes some type of voices and not worked. So i was shocked that this is world no. 1 brands in its types we have to face problem in very short period. So
I wants to your co. Solves this all problem immediately. I hope so. This geyser is installed in this address:- gali no. C-8, subhash nagar, near jhanda chock, pac road jwallapur, haridwar ph. [protected]...
Complaint comments  Read comments [2]Complaint category Water Heaters & Geysers

Racold — Worst racold geyser service, santosh refrigeration services - blacklist them! [Resolved]

 pash007 on Jul 3, 2017
Hi

I have directed by racold customer care to get the service for my bathroom geyser from the firm called santosh refrigeration services.

After allocation of service, there is guy siddhardh from santosh refrigeration services visited 3 weeks to my residence and found out the coil and thermostat has gone, and it has to replace... He supposed to come the next day, i have followed-up with him for next 3 days, but he didn't turn up with assurance of time sometimes 4 pm, sometimes 11 am, but all lies... All the while my family was waiting for him as per the assured timed,...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — Brand new racold eterno 2 not working [Resolved]

 Aouthu on Jun 21, 2017
I have purchased new racold eterno 2 gyser yesterday and was fitted today. When switched on lights were not glowing and no heat water coming out. Given complaint and they say 300 ruppes per visiting. Here is my cmplaint details. Surprised to know new one is not working.

Thank you for contacting racold customer care. Your complaint[protected] is registered with us. For any further assistance please call us at [protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Racold — 3 ltr geyser model pronto ss 3v 4.5 kw. Geyser tripping automatically while in use & also tripping my house total electricity supply [Resolved]

 highlandpark on Jun 17, 2017
Deepak narayan gulhane, c-2 / 303, highland park co-op. Hosing society, shahstri nagar, mulund colony, mulund (West) mumbai - 400 082.

3 ltr geyser model pronto ss 3v 4.5 kw. Geyser tripping automatically while in use & also tipping my house total electricity supply
Tjis has happened sicnce yesterday ie. 16.06.17

My contact no.. Is [protected]..

Request you to send your technician to resolve the problem at the earliest. I have mentioned my address for ur techinician visit
Kindly revert with confirmation of receipt of complaint & sending your...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — Service of instant heater [Resolved]

 thaliyalunni on Jun 5, 2017
I have been an user of this product for past many years and i am in the habit of gifting this heater to inner circle of family and friends during their housewarming ceremony.in fact i have gifted over a dozen of this product due to my faith in the quality of the product.
But my experience with own heater for the last 3 months is horrible. My service person is evading me...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Racold — No feed back on status of my complaint No.160095197 dtd, 13.5.17. Most urgent. [Resolved]

 Ramvas on May 24, 2017
Complaint was lodged regarding a leaking Racold Geyser with your customer care. Technician came within 24 hrs.& detected the leak in the tank & said that he will give report to service centre. No action/ communication from service centre. I phoned & enquired. One Mr. Atul said that he has not got report from technician & on enquiry he will let me know. No communication . I do not get his line most of the time. I talked to your customer care 5 times. Everytime reply is - job in progress. I asked them what is the progress stage. They say that they do not come to know about it, only service centre...
Complaint comments  Read comments Complaint category Food

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