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Racold
Racold Thermo Ltd.
Customer satisfaction rating: 63%
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259
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Racold Customer Care

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Gat No : 264/265/374/376, Chakan-Talegaon Road
Chakan
Pune District
Maharashtra
India - 410501

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Customer satisfaction rating
63%
Complaints
259
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Resolved
154
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I was purchased 10 ltr Racold geyser inthe month of August 2020 and installed in the same month . after 2 months geyser not...
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Purchased a Racold Omnis Wifi Geyser 25 L from a local dealer on 16 February 2021. Installed next day. The WiFi module did not work from day 1--unable to connect to the network. 3 technicians visited one after the other over 10 days--spent 2 hours each but could not connect. Tried multiple devices and 2 separate wifi networks
Now the company has stopped responding.
Wasted extra Rs 3500 on the WiFi model which did not work for even 1 day.
Apr 07, 2021

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    Hi Team,

    Racold gyzer not heating the water. Could you please help us to resolve the issue.
    As this is the second compliant post using.
    Thank you.
    Mar 20, 2021

    Complaint Status

    Racold customer support has been notified about the posted complaint.
    Dear Customer,

    I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

    For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

    Regards,
    Dipti
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      We have called for Racold geyser service and the service boy is postponing by saying he will come the next day, he has done it for almost a week and has stopped answering calls, hence we registered a complaint, even after registering a complaint service hasn't been provided yet. Can I sue Racold for this in consumer court
      Mar 19, 2021

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        Racold — Geyser tank leaking [Resolved]

        Geyser not working since mid February. After continous follow up a technician sikandar visited our place on 24.02.202, charged...
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        I have installed 2 units of racold alpha pro 200 Ltr solar water heater in my house in 2019. The water in both the units is...
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        Dear sir,

        Complaint number:[protected]


        Sir, we are purchased racold solar water heater...
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        I raised water tank leakage complaint to service center, toll free and now through to the whatsapp and webpage as well.
        But even after following fro more than 2 months issues haven't pot fixed.
        Last week I raised through email ID as well but a auto response and then nothing has happened.
        Feb 16, 2021

        Complaint Status

        Racold customer support has been notified about the posted complaint.
        Dear Customer,

        I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

        For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

        Regards,
        Dipti
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          Current appear on heater
          Feb 16, 2021

          Complaint Status

          Racold customer support has been notified about the posted complaint.
          Dear Customer,

          I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

          For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

          Regards,
          Dipti
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            Not working and it is giving shock
            Feb 15, 2021

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            Racold customer support has been notified about the posted complaint.
            Dear Customer,

            I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

            For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

            Regards,
            Dipti
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              Heating is not being stopped.
              Feb 13, 2021

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              Racold customer support has been notified about the posted complaint.
              Dear Customer,

              I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

              For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

              Regards,
              Dipti
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                It's hot water outlet is not working
                Feb 10, 2021

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                  Water spilling out of air release valve of solar tank as system is fitted with pressure pump, presently i hve closed valve of solar tank.kindly send TECHNICIAN for Repairing as i cannot use solar water heater.
                  Feb 09, 2021

                  Complaint Status

                  Racold customer support has been notified about the posted complaint.
                  Dear Customer,

                  I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

                  For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

                  Regards,
                  Dipti
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                    My Water Geyser is not working from last 3 days, plz find the below details for your reference:

                    Company : Racold
                    Model : Pronto Neo SS 1V 4.5 KW
                    PN[protected]
                    Feb 01, 2021

                    Complaint Status

                    Racold customer support has been notified about the posted complaint.
                    Dear Customer,

                    I would like to assist you with your concern. Please share your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

                    For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

                    Regards,
                    Dipti
                    Dear Customer,

                    I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

                    For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

                    Regards,
                    Dipti
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                      While using the geyser, suddenly the indicator lights went off but the power switch light was on. Now the water is not getting heated. Please attend the issue.
                      Jan 28, 2021

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                        Raised a complaint on 11th January 2021 for Racold Omni 25 liters water heater. Still no service person visited. its under warranty and such a worst response for reputed company. I would not recommend buying this again.
                        Jan 23, 2021

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                        Racold customer support has been notified about the posted complaint.
                        Dear Customer,

                        I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

                        For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

                        Regards,
                        Dipti
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                          Bought five Racold Gysers few months back of 15 & 25 litres.

                          Only half bucket hot water comes in single use and that also of less temperature. Please send technician to check immediately.

                          Address:
                          Pradeep Kothari
                          Bungalow no. 239 - North Lake,
                          AAmby Valley Sahara City,
                          Post: Ambavane, Lonavala 410401
                          Jan 14, 2021

                          Complaint Status

                          Racold customer support has been notified about the posted complaint.
                          Dear Customer,

                          I would like to assist you with your concern. Please share your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

                          For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

                          Regards,
                          Dipti
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                            Geyser not working
                            M.[protected]
                            Jan 14, 2021

                            Complaint Status

                            Racold customer support has been notified about the posted complaint.
                            Dear Customer,

                            I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

                            For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

                            Regards,
                            Dipti
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                              Geyser not working
                              Jan 11, 2021

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                                Hello there

                                I bought a 30 liter geyser from your company that had problems from day one. I made your company...
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