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Racold Complaints & Reviews

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2.9
Updated: Jul 10, 2025
Complaints 355
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154
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Racold reviews & complaints(355)

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S
[email protected]
Jul 10, 2025
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3 Ltr. Pranto Neo Gyser

Address: A/P. Khuthe, Tal- Sangamner. Distric- Ahilya Nagar. 422605 Mo: 9922713837

Not Working

Custmer Name : Dnyashwar Kshirsagar
A/P. Khuthe, Tal- Sangamner. Distric- Ahilya Nagar. 422605
Mo: [protected]...
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G
Ganesh Mahind
Feb 23, 2025
May 15, 2025
This thread was updated on May 15, 2025
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Water geyser is current

Address: Shri Ram Residency Rakshewadi Rajgurunagar ta.khed,dist.pune

Sir, I am Ganesh Mahind Rakshewadi Rajgurunagar Taluk Khed, Dist. Pune. I have installed a 3 liter water geyser of your company in my house but current is coming from the water. Please help me. My number is [protected]. Please give me the customer care number or contact me. It is urgent. I have small roots at home and I am more afraid because of that....
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D
deepaaaaa
from Noida, Uttar Pradesh
Dec 5, 2024
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Getser not switching on

Address: cs2-003

Geyser not switiching on .Purchased one month back...
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R
RahulVikhore
from Pune, Maharashtra
Sep 9, 2024
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Racold Geyser 3 Lt Pronto Neo SS 3V not getting powered on

Address: Rigved Uptown A7-602, Sai Canary New Road, Balewadi, Pune 411045

Racold Geyser 3 Lt Pronto Neo SS 3V not getting powered on. Power Socket is tested. Please send the personnel to check and fix the issue...
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R
Ranjith_rx
from Bengaluru, Karnataka
Aug 21, 2024
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series escalation: racold solar water heater not functioning

Address: Bangalore, Karnataka

I am writing this email after facing plenty of issues with the Racold
Solar Water heater product and the service team. I am writing to formally escalate a serious issue regarding the solar product purchased from your company. Despite previous attempts to resolve the matter, the problem remains unresolved, and it has now reached a critical point.

Order Details:

Customer name: Ranjith R
Product Name/Model:...
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N
NatarajG
Jul 8, 2024
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Ra cold geyser not working. when touched it is giving electric shock.

Address: KALYANA 384/A ARASINAKUNTE VILLAGE ADARSHANAGAR 6TH BLOCK 1ST MAIN NELAMANGALA

Dear Sir,
My geyser installed in the year 2018 is now producing electric shock when touched water. Please urgently required to be rectified....
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V
Vinayak180820
from Pune, Maharashtra
Feb 14, 2024
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Worst Customer Support

I have raised almost 6 service request to get help from Racold to fix my geaser which is in warranty period but no one has ever responded well and the service gets closed after few days and when we try to contact some vendors subjected to the customer care providers they never pick up the calls or callback to provide any help...
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M
MeghaTaaza
from Delhi, Delhi
Jan 20, 2024
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Faulty Product

Hi -

I purchased Racold Water heater over 2 month ago and it took a month to have one of their engineers visit and help with installation. The next thing, new product was defaulty and I have since then been waiting to receive support from Racold.

Its literally harassing how despite raising several requests, there is no support whatsoever. Kindly advise if you are unable to support, else I shall proceed with raising...
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A
[email protected]
Jan 20, 2024
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Geyser WIFI not working -second complaint

I had sent an official complaint on 9th January through your portal with high hopes. The wifi function on my geyser has not been working for the past one year. Racold people to fix it but they are completely ignorant about wifi.
I receieved an email from Racold to know my telephone number. I had requested them to do all correspondence on email for records.
There has been no communication from them since I sent the reply. br...
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A
[email protected]
Jan 10, 2024
Jan 20, 2024
This thread was updated on Jan 20, 2024
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WI-FI omnis geyser

I bought two wifi 25ltr geysers from Racold. One of them was working fine but then stopped connecting to wifi. I did several complaints on phone and they promised to resolve. It has been more than six months now and the problem has not been solved....
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S
Shubha L
from Bengaluru, Karnataka
Jan 2, 2024
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Racold geyser issue- No response from Service centre

Address: Mantri Alpyne, Uttarahalli road

I would like to inform you that there has been absolutely no support provided from Racold service centre RR nagar area. The geyser is purchased on 8th of August 2023 and it has already got spoilt within 2 months o[censored]sage confirmed by two visiting technicians. Multiple complaints have been raised and it was told to us by two technicians that the geyser needs to be replaced . Replacement request is also raised and all the requests have been...
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S
Shubha L
from Bengaluru, Karnataka
Jan 2, 2024
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Complaining about Racold Geyser service

I would like to inform you that there has been absolutely no support provided from Racold service centre RR nagar area. The geyser is purchased on 8th of August 2023 and it has already got spoilt confirmed by two visiting technicians. Multiple complaints have been raised and it was told to us by two technicians that the geyser needs to be replaced . Replacement request is also raised and all the requests have been cancelled with no reason...
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S
Saurabhk1623
Dec 13, 2023
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Racold cdr dlx 25 litres

Address: Ranchi, Jharkhand, India bara ghaghra

The was leaking and called the customer service people then few days later a man comes and checks the geyser and said it will be replaced but you have to wait 28 days and now it's been 3 months and over the representatives don't answer properly and keep referring to other people and those people keeps telling you 1 week later it will come, this is highly irresponsible and extremely unethical to loyal customer, very bad customer service experience...
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R
raj25306
from NOIDA, Uttar Pradesh
Nov 10, 2023
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Geyser Repair service not done

Address: Mumbai, Ariston group India Private limited

I hope this message finds you well. I am writing to bring to your attention an ongoing issue with my Racold instant geyser, which is currently under warranty.

I initially reported the problem on November 4th, and since then, a technician has visited on November 4th and 5th. Unfortunately, the issue persists despite these visits. During the second visit on November 5th, the technician mentioned the need to replace the heating...
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P
priyakat
from Gurugram, Haryana
Aug 28, 2023
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Damage to the bathroom during installation by company authorized personnel

I had purchased a geyser from Amazon on the 16th of July vide order number 406-[protected] from KK distributors, Guntur Andhra Pradesh.
For installation Complaint id [protected] was generated and the technician from your Gurugram service center named Salman came to install it,
During the installation he has damaged the false sealing and the glass installed in the bathroom repair and replacement of both is costing me approximately...
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D
D Parikh
Jul 10, 2023
Jul 28, 2023
This thread was updated on Jul 28, 2023
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Heat Pump

Address: -E/291, Sobo Center, Gala Gymkhana Road, South Bopal, Ahmedabad - 380058 (Sobo Center Mall)

Had bought Racold Heat Pump from Pallav Vaishnav of Alchemy Address :- Shop No. -E/291, Sobo Center, Gala Gymkhana Road, South Bopal, Ahmedabad - 380058 (Sobo Center Mall)

It stopped working in 3 months. Kept calling the person but no response.

HE is a highly unreliable guy.

Racold should reconsider his agency and take it away from him...
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J
jaishankar gopinadh
from Nagpur, Maharashtra
Jun 26, 2023
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Water leakage problem with solar water heater and denying tank replacement in warranty period

Address: APR Pranav Antilia, Bachupally, Hyderabad

Bought 200Ltr solar water heater in Nov'2020 and observing leakage issue with in less than 2.5 years. Installation is carried out by Racold personal. The service technician visited for complaint and mentioning the installation is not per norms. System is under 5 year warranty and tank replacement is denied by the Sri Mythili Enterprises. Please look into this matter on high priority....
+2 photos
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S
Shalini A shankar
May 10, 2023
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35 Ltrs Geyser not working

Address: 3151 Sobha Palm Court Yelhanka Bangaloer 560064

Hi we purchased Racold Geyser 35 ltrs on 1/2/23 Invoive no 4291 from New Sagar Electricals BVK Iyengar Road Bnagalore 560053.
we got the installation done by Racold Service team via servcie no [protected].
However the Geyser stopped working from last week & raised Complaint on the Racold Toll free - service no [protected] on 5/5/23. we have been reaching out to the customer service team as no one has visited yet to attend the...
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S
safiullashariff
from Bengaluru, Karnataka
Apr 25, 2023
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Racold 25 litre Classico leak issue, warranty not honored

We Purchased 5 units of Classico racold water heater (25 lit) in 2018. It started leaking in March 2023. The company technician visited and confirmed that the leak is due to an issue in the steel tank inside which had caused rusting in the outer areas as well, further he charged us 500rs per geyser for inspection and did not provide any kind of invoice. They informed that this condition, Racold will replace the units FOC if the warranty and...
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S
sailajakrishna
from Bengaluru, Karnataka
Apr 22, 2023
Apr 25, 2023
This thread was updated on Apr 25, 2023
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Racold 15 lit Water Heater leaking

Address: 203 Honey Dew Apartment, AB Road, Akshaya Nagar, Bengaluru

We bought racold water heater (15 lit) around July 2019. It started leaking in March'23. The technician visited and confirmed that the leak is due to an issue in the steel tank inside. Unfortunately, the person who bought and got fixed in our apartment did not hand over the bill and warranty card to us. The company technicians are not willing to honor the warranty as we could not provide the bill/warranty card. However, the heater is having...
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