| Address: Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura |
We bought an AO Smith geyser. After we fitted it, the water is not heating when we turn the geyser on. I contacted AO Smith support and they allotted a technician. He visited and pointed out that there is a problem with our geyser. The warranty is still not expired, so I contacted support to ask whether the warranty applies to my case. To this, they keep telling that they are checking, but no proper response has been given by them. Even after multiple exchanges of emails, they never gave any conclusion and the repair person is demanding money for the repair. I demand a free repair/replacement, or refund.
Multiple tickets have been raised and closed by support.
Ticket numbers: 15437897, 15044250, 14976713, 15325985, 15238258.
Feb 13, 2022
Complaint marked as Resolved AO Smith customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2022
AO Smith Customer Care's response Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
