AO Smith Complaints & Reviews

I purchased AO SMITH 6ltr Gizar, Mod: SGS-PLUS-006, Product No: EDSV006CMC0H1A0 in 2020. Its working UP TO 29/03/2022. Now today morning its not start so I checked Power supply is ok but Gizar not start.
My Mobile number : [protected], [protected]

I hope you will clear my complain and resolve this problem, Also its 4Years warranty period.

Thank You,

Mehul Shukla.
[protected]
[protected]

Hi team,

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, you have changed the element, 2 time and next time some other equipments.
You can check my all complaint details.
On 8th march 2022 morning, water heater catched the fire, I have attached the picture for your reference. Ater complaining your technician came my house and make the video(geyser) and told me it would be replaced. Now 17 days gone and still status is pending. Complaint no. 15899730

As I told you last time for replace the water heater because you gave me defective product.
Regards..
Khushhal Singh
[protected]

Hello AO Smith Team,

As i am getting very worst service from AO Smith Team, as i am not getting ANY TIMEly service from AO Smith Team, as i renew my warranty at that time service made its almost 4/5 month now. no one coming proper engineer for service every time sending ### labour in visit.

Kindly look into it asap

Faizal Mansuri
Mo: [protected]

I am letting u know that i bouth Z8 model of AO Smith and also purchased warranty from the last 2 year. But RO SCPA lights will only blink once warranty expire. Light blinks just after the next day of warranty expire. It happens from the past 2 year. Why light not blink after some day of warranty expire or before warranty expires.
Even it's too costly your service.
I am not happy with your product and your cunning marketing techniques .
Even i will not refer anyone or will not purchase any product of your company

I have been dealing with the AO Smith team for the past 14 days since my water purifier's (P3 system) water tab has internal damage and we can't get water out of it. The local team had previously checked and said we would replace the water tab, but it has not yet been replaced. I follow up with customer care and the local team on a regular basis (number provided by AO Smith), but they never answer my calls and lie to me if they do.
There have been several calls and emails to customer service, but all I get is this response: "We have forwarded your concern to our team. Our concern team will respond back to you soon.",

This product has terrible customer service, and the support team never seems to care about fixing problems. Therefore, it is my regret that I purchased an AO Smith purifier, and I warn others not to do so.

I have purchased ao smith geyser from Vijay sales and it got delivered but the installation from ao smith service Center are not responding properly since from past 8days iam complaining to ao smith through mail and calls but no use. Please help.

Mob:[protected]

Current is coming from water gyser while installing it. I have complaint about this to the customer service care but no response from them...please solve this issue...thank u...

I have purchased AO Smith HSE-HAS 15-Litre 2000-Watt Storage Water Heater (White) | B0152X4708 ( B0152X4708 ) HSN:8516 on dated 30/07/2018 through amazon, but from last 3 days it's not working.
Please rectify
Dr Amresh K Singh
Mob-[protected]

This is regarding my request no 15683536.
I have raised the request on 25.01.2022, this being more than 3 days since I've raised the request. I am yet to recieve any technician visit.
I have also called service centre yesterday wherein they assured that technician will visit by EOD.
However i haven't received any call yet.
The product is under warranty and that it the reason I don't want to get it repaired by any external technician.

Kindly help on priority.

I have been following up with AO Smith Service Center from past 2-3 weeks and still no agent has come to my place for Service. Even I talked to Bangalore division manager but no luck. I talked to Service Agent but he is giving false promises.
Have purchased Water Purifier Pro Planet 6.
I am very much disappointed with the kind of service that is provided by AO Smith. I have purchased AMC as well and bit worried about the annual service even after paying a hefty amount.

Complaint Nos:[protected]active), 14614709 & 14613255

3 complaints has been raised for the same issue.

Please provide me the next level of escalation point to get my issue resolved.

Plumber Joe
[protected]
I have called the 800 number multiple times to try to order a part. I’m put on hold for over an hour. I finally decide to push the 1 button so as to get a call back. Days later and still no call back. My customers are waiting on a resolution and I can’t get anyone to answer a stupid phone or call back.
If this is the kind of customer service you offer then I’ll switch over to Rheem or Bradford White when replacing customers water heaters.
Pathetic service.

We bought an AO Smith geyser. After we fitted it, the water is not heating when we turn the geyser on. I contacted AO Smith support and they allotted a technician. He visited and pointed out that there is a problem with our geyser. The warranty is still not expired, so I contacted support to ask whether the warranty applies to my case. To this, they keep telling that they are checking, but no proper response has been given by them. Even after multiple exchanges of emails, they never gave any conclusion and the repair person is demanding money for the repair. I demand a free repair/replacement, or refund.

Multiple tickets have been raised and closed by support.
Ticket numbers: 15437897, 15044250, 14976713, 15325985, 15238258.

We had bought three geyser on 10th of December and 3rd of January while bathing one geyser stoped working and whole house's light got tripped

We requested replacement of product as it is warranty period and dont want any part replacement or repairing work done as it is highly risky to keep faulty geyser home it might put our home on fire

But company says they wont replace, they will repair

I believe you would look into our complain and request replacement of faulty product

Dealer Number : [protected]

AO Smith technician came our house for fixing some issues. He replaced RO Power Supply. Actually this one comes under 300.00. But he charged 1000.00 rupees. Other charges 475. I paid 1475 to S. Prabhuram. Fix this issue.

Regards
Sailendra
[protected]

I have been continuously facing bad service and very rude behavior from thirumala prasad provider from Hyderabad.

Even after rasing ticket these people cancel the ticket without my consent and keep on abusing with very bad language.

I have to keep on requesting them for the service.. AO Smith really have take a proper decipinary action on these service provider.

Register mobile number- [protected]

Hello Sanjeet kumar nagh! Your query with reference number 15551829 has been assigned to krishna. Contact number [protected], Click http://aosi.co.in/?i=5ida0e5a00000CVHjOAAX to view technician ID : AO Smith Service

Regards
Sanjeet

Case no. 15508301 still not resolved after many calls and complaints.
Technicians visiting often make excuse of non availability of parts required for proper service.

Kindly do the needful

Hi Team

I have a Geyser which I recently installed. From the day one it has some problems and I request service to resolve it. No one is able to resolve the problem and it has stopped working now. This is really pathetic experience. I am continously dropping emails and no response from the team. I am requesting for the replacement of this, but no one is helping me.

Sir,
With reference to complaint matter, I wish to inform you that I had purchased a 6 ltr. Storage geyser on 19.12.2021 from Raipur electronics bansdroni Kolkata. Further on 20.12.2021 for installation and demo technician Mr. Tanmoy Mondal had been assigned with Installation request no. 15479265.
Mr. Mondal has visited and partially done his installation and demo job... and asking for job closure code with a assurance to revisited on 21.12.2021 for complete the installation and demo job.

But this is serious irresponsible behave of Mr. Mondal towards his job. he was not picking his phone while I have regularly called him and also sending a text message regarding the same.

In view of the above, I have also approached Raipur electronics but nothing happened. Please lodged a complaint against the said technician and resolve the pending issues as early as possible.

Thanks & Regards
Sunny Prakash
254C NSC Bose Road, Kolkata
Mo. [protected]

Not working. Showing e0 error.

I contacted AO SMITH CUSTOMER SERVICE for water purifier routine service on 6.11.2021. A person named Brijesh was appointed for the same . Mobile number -[protected]; [protected] . He without my permission changed parts charged me RS 5300 . I was surprised because I had never paid so much for services before . However to my disappointment the filter stopped working since the next day . And I have been trying to contact Brijesh . He just tells any time never comes . I am a doctor and have off only on few weekends . This weekend also till now I have been waiting for him . He is not answering calls