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AO Smith Complaints & Reviews

2.4
Updated: Dec 3, 2025
Complaints 382
Resolved
165
Unresolved
217
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AO Smith reviews & complaints page 8

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B
B.Brahma
from Guwahati, Assam
Oct 27, 2021
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No display as well as no hot water is coming out.
AO Smith customer support has been notified about the posted complaint.
Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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    M
    MANOJ KASER
    Oct 26, 2021
    Resolved
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    Resolved

    I have recently purches AO smith Gyser(AO Smith HSE-VAS-X-025 Storage 25 Litre Vertical
    Water Heater (Geyser) White 5 Star | B01892ML6Q (
    B01892ML6Q )
    HSN:85161000
    ) from Amazon.in. After delivery of product i have receive a msg from AO smith customer care for free installation .Further, I have raise the installation process by engineer assigned by AO smith. After installation your engineer was demand installation charges. As i already mentioned that your msg clearly mention that free" installation" then why i will give installation charges. If you informed me before installation regarding installation charges i will not be processed the installation. I have already my personal plumber for this. My installation request number 15133128. As your installation engineer telling that warranty is not given by your team.
    Dec 4, 2021
    Complaint marked as Resolved 
    AO Smith customer support has been notified about the posted complaint.
    Verified Support
    Oct 29, 2021
    AO Smith Customer Care's response
    Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
    Verified Support
    Nov 03, 2021
    AO Smith Customer Care's response
    Dear Customer, hope your request has been addressed, if not please share us registered complaint number or contact details to initiate the request, you can also write to us for any grievance at [protected]@aosmithindia.com. Thanks
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      S
      shrutiloharuka
      Oct 25, 2021
      Resolved
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      Resolved

      Customer service very bad, delayed again and again

      We had purchased X5 (UTC) with serial number B[protected] on 13.11.2018 under the name Mr. Anand Kumar Luharuka. It was purchased under the impression that it had a low maintenance and long lasting use . However with regret, we must tell you that we had to make a complaint with regards to the flow of water where it was almost nil .
      A water purifier being one of the most important part in day to day life, the malfunctioning caused...
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      J
      Jaydeepsinh Solanki
      Oct 24, 2021
      Resolved
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      Resolved

      Address: Bhayli, Vadodara

      I have just purchased AO Smith 15 liter water geyser however it is too much noisy. Please help to get resolve.
      +1 photos
      Dec 1, 2021
      Complaint marked as Resolved 
      AO Smith customer support has been notified about the posted complaint.
      Oct 24, 2021
      Updated by Jaydeepsinh Solanki
      My water geyser is too much noisy

      Verified Support
      Oct 27, 2021
      AO Smith Customer Care's response
      Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
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        B
        Bittu Bindass
        Oct 21, 2021
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        Address: Rental flat 193, Lohia nager Kankarbagh Patna

        Please resolve the problem as soon as possible, it's under garantee
        AO Smith customer support has been notified about the posted complaint.
        Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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          D
          Drbharatraj
          from Nellore, Andhra Pradesh
          Oct 20, 2021
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          Address: 31-34-08 ITI ROAD OLD KURMANNAPALEM BHARATH NAGAR ROAD 1
          Website: Consumercomplaints.in

          My geyser is not working it’s just 2 month used
          And is still under warranty
          AO Smith customer support has been notified about the posted complaint.
          Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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            D
            Drbharatraj
            from Nellore, Andhra Pradesh
            Oct 20, 2021
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            Address: 31-34-08 ITI ROAD OLD KURMANNAPALEM BHARATH NAGAR ROAD 1

            My geyser got complaint and it is still under warranty
            AO Smith customer support has been notified about the posted complaint.
            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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              B
              Bhaskar_Bhatt
              from Delhi, Delhi
              Oct 16, 2021
              Resolved
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              Resolved

              Dear Supplier,
              I am frustrated by your customer care response.
              Kindly let me know abt details of order no.21261
              Product:
              Finesse 10 vol. 10 L
              I have placed an order 4th of oct 2021. No received yet.
              Nov 23, 2021
              Complaint marked as Resolved 
              AO Smith customer support has been notified about the posted complaint.
              Verified Support
              Oct 19, 2021
              AO Smith Customer Care's response
              Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
              Verified Support
              Oct 20, 2021
              AO Smith Customer Care's response
              Dear customer,
              Apologies for the inconvenience, due to unavailability of the stock we have refunded the full amount. It should reflect in your account in next 5-7 working days.” Thanks
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                P
                Polash Bharali
                Oct 11, 2021
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                Address: Vadodara India

                Sir,
                My product last service done on 29th June 2021. Filter and a number of components changed.

                For last few days water deposition & filtration is very low. You are requested to rectify the same free of cost.

                Regards

                P J Bharali
                Vadodara
                Product id
                B[protected]
                M [protected]
                AO Smith customer support has been notified about the posted complaint.
                Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
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                  S
                  saral kanodia
                  Sep 18, 2021
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                  Address: E-1303, Purva Highlands, Holiday Village Road, Kanakpura Road

                  Water Purifier was installed yesterday. The water coming out has white particles. We have flushed the tank 5 times but still clear water is not coming.
                  AO Smith customer support has been notified about the posted complaint.
                  Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                    M
                    murali920
                    Sep 7, 2021
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                    Address: 2-56, pedda komati veedhi, L.N.PETA, Srikakakulam, Andhra Pradesh. Pin 532458

                    Geyser is not heating water but it has power
                    AO Smith customer support has been notified about the posted complaint.
                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                      U
                      umabankiti
                      Sep 4, 2021
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                      Address: Hyderabad,Attapur,500048

                      I brought AO smith water geyser as mentioned above but we are experiencing shock when touching the water from geyser not expected such behavior of the geyser.

                      can you please resolve the issue asap.
                      AO Smith customer support has been notified about the posted complaint.
                      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                        N
                        Nisha66
                        Sep 3, 2021
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                        Address: 201 renuka sai apartment 12 amba shiv Shakti nagar manewada nagpur maharashtra

                        Geyser is not working and having issues every now n then
                        AO Smith customer support has been notified about the posted complaint.
                        Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                          A
                          Anny Allen
                          Sep 3, 2021
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                          Service and product

                          After investing 21k it's been 13days not even had a glass of water day one itself some repair... 2nd day some spare on and very irresponsible staffs if this is a case the brand can not survev in field sry to say......
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                          R
                          RichatomerRicha
                          Sep 1, 2021
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                          Address: C8 Yash Classic Pashan sus road Pune

                          New geyser bought on 25 August makes crackling sound on starting. I need replacement of this item as it is sound of a faulty geyser. Need immediate resolution to this issue.
                          AO Smith customer support has been notified about the posted complaint.
                          Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                            S
                            Shivani Sirsat
                            Aug 28, 2021
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                            Address: VISION PARK PHASE-2 GF-1, BEHIND RAIKAR HOSPITAL, TONCA

                            Our water heater is not working . I had called the technician but till now nobody is come
                            AO Smith customer support has been notified about the posted complaint.
                            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                              S
                              SP Mumbai
                              Aug 27, 2021
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                              Geyser is yet not installed but got the mail from AO Smith fir completion of installation & demo.
                              Technician was rather interested in selling accessories & was not folloing AOSmith guidelines of installation.
                              I will take the help of Consumer court.
                              AO Smith customer support has been notified about the posted complaint.
                              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                                R
                                Ravi5371
                                Aug 24, 2021
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                                I have purchased water Heater SZS of 15 liters in the month of Nov 2020, since from the installation day it sounds as the boiling of water whenever we on the Water heater. I am raising the complaint several times the issue was not solved.

                                Tech person comes and removed the element and separated the anode rod, again the problem repeated, now he came with a copper element for replacement, I denied not to replace the copper element instead of glass coated element. The issue is still pending.

                                Kindly resolve it or else replace the water heater with new one.
                                AO Smith customer support has been notified about the posted complaint.
                                ear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                                  C
                                  Charan8830
                                  Aug 23, 2021
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                                  Address: Flat No 303 , Tirumula nivas apartment , OPP RR Hospital , Near RTC Bus Depot , Tadepalligudem Town , West Godavari district , Andhra Pradesh

                                  When the geaser is turned ON, water is leaking from inside.
                                  AO Smith customer support has been notified about the posted complaint.
                                  Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                  Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                                    R
                                    Ramanujam Veeraswamy
                                    from Coimbatore, Tamil Nadu
                                    Aug 23, 2021
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                                    Address: 46, V.P.R.ROAD, CHOKKIKULAM, MADURI, MADURI

                                    Amc is expiring on 30.08.2021.Renewal notice sms received. The link is not working properly - it stops at the payment stage. A weel back, contacted online and learnt that my request is already registered, technician will inspect the filter in a day or two and thereafter link will be further activated enabling online payment. Time passed no one attended. Contacted your locl technician who had informed that he was at thriugmangangalam and in the evening he will arrange for the link. But no response so far. What is the way to renew ams?????
                                    AO Smith customer support has been notified about the posted complaint.
                                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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