Claimed

AO Smith Complaints & Reviews

2.4
Updated: Dec 3, 2025
Complaints 379
Resolved
165
Unresolved
214
Contacts

File a complaint to AO Smith

Having problems with AO Smith?

File a complaint and get it resolved by AO Smith customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

AO Smith reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Bittu Bindass
Oct 21, 2021
Report
Copy

Address: Rental flat 193, Lohia nager Kankarbagh Patna

Please resolve the problem as soon as possible, it's under garantee
AO Smith customer support has been notified about the posted complaint.
Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Drbharatraj
    from Nellore, Andhra Pradesh
    Oct 20, 2021
    Report
    Copy

    Address: 31-34-08 ITI ROAD OLD KURMANNAPALEM BHARATH NAGAR ROAD 1
    Website: Consumercomplaints.in

    My geyser is not working it’s just 2 month used
    And is still under warranty
    AO Smith customer support has been notified about the posted complaint.
    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Drbharatraj
      from Nellore, Andhra Pradesh
      Oct 20, 2021
      Report
      Copy

      Address: 31-34-08 ITI ROAD OLD KURMANNAPALEM BHARATH NAGAR ROAD 1

      My geyser got complaint and it is still under warranty
      AO Smith customer support has been notified about the posted complaint.
      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        Bhaskar_Bhatt
        from Delhi, Delhi
        Oct 16, 2021
        Resolved
        Report
        Copy
        Resolved

        Dear Supplier,
        I am frustrated by your customer care response.
        Kindly let me know abt details of order no.21261
        Product:
        Finesse 10 vol. 10 L
        I have placed an order 4th of oct 2021. No received yet.
        Nov 23, 2021
        Complaint marked as Resolved 
        AO Smith customer support has been notified about the posted complaint.
        Verified Support
        Oct 19, 2021
        AO Smith Customer Care's response
        Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
        Verified Support
        Oct 20, 2021
        AO Smith Customer Care's response
        Dear customer,
        Apologies for the inconvenience, due to unavailability of the stock we have refunded the full amount. It should reflect in your account in next 5-7 working days.” Thanks
        Helpful
        2 other people found this review helpful
        2 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Polash Bharali
          Oct 11, 2021
          Report
          Copy

          Address: Vadodara India

          Sir,
          My product last service done on 29th June 2021. Filter and a number of components changed.

          For last few days water deposition & filtration is very low. You are requested to rectify the same free of cost.

          Regards

          P J Bharali
          Vadodara
          Product id
          B[protected]
          M [protected]
          AO Smith customer support has been notified about the posted complaint.
          Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            saral kanodia
            Sep 18, 2021
            Report
            Copy

            Address: E-1303, Purva Highlands, Holiday Village Road, Kanakpura Road

            Water Purifier was installed yesterday. The water coming out has white particles. We have flushed the tank 5 times but still clear water is not coming.
            AO Smith customer support has been notified about the posted complaint.
            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              murali920
              Sep 7, 2021
              Report
              Copy

              Address: 2-56, pedda komati veedhi, L.N.PETA, Srikakakulam, Andhra Pradesh. Pin 532458

              Geyser is not heating water but it has power
              AO Smith customer support has been notified about the posted complaint.
              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                U
                umabankiti
                Sep 4, 2021
                Report
                Copy

                Address: Hyderabad,Attapur,500048

                I brought AO smith water geyser as mentioned above but we are experiencing shock when touching the water from geyser not expected such behavior of the geyser.

                can you please resolve the issue asap.
                AO Smith customer support has been notified about the posted complaint.
                Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Nisha66
                  Sep 3, 2021
                  Report
                  Copy

                  Address: 201 renuka sai apartment 12 amba shiv Shakti nagar manewada nagpur maharashtra

                  Geyser is not working and having issues every now n then
                  AO Smith customer support has been notified about the posted complaint.
                  Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Anny Allen
                    Sep 3, 2021
                    Report
                    Copy

                    Service and product

                    After investing 21k it's been 13days not even had a glass of water day one itself some repair... 2nd day some spare on and very irresponsible staffs if this is a case the brand can not survev in field sry to say......
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy
                    R
                    RichatomerRicha
                    Sep 1, 2021
                    Report
                    Copy

                    Address: C8 Yash Classic Pashan sus road Pune

                    New geyser bought on 25 August makes crackling sound on starting. I need replacement of this item as it is sound of a faulty geyser. Need immediate resolution to this issue.
                    AO Smith customer support has been notified about the posted complaint.
                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shivani Sirsat
                      Aug 28, 2021
                      Report
                      Copy

                      Address: VISION PARK PHASE-2 GF-1, BEHIND RAIKAR HOSPITAL, TONCA

                      Our water heater is not working . I had called the technician but till now nobody is come
                      AO Smith customer support has been notified about the posted complaint.
                      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        SP Mumbai
                        Aug 27, 2021
                        Report
                        Copy

                        Geyser is yet not installed but got the mail from AO Smith fir completion of installation & demo.
                        Technician was rather interested in selling accessories & was not folloing AOSmith guidelines of installation.
                        I will take the help of Consumer court.
                        AO Smith customer support has been notified about the posted complaint.
                        Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Ravi5371
                          Aug 24, 2021
                          Report
                          Copy

                          I have purchased water Heater SZS of 15 liters in the month of Nov 2020, since from the installation day it sounds as the boiling of water whenever we on the Water heater. I am raising the complaint several times the issue was not solved.

                          Tech person comes and removed the element and separated the anode rod, again the problem repeated, now he came with a copper element for replacement, I denied not to replace the copper element instead of glass coated element. The issue is still pending.

                          Kindly resolve it or else replace the water heater with new one.
                          AO Smith customer support has been notified about the posted complaint.
                          ear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                          Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            C
                            Charan8830
                            Aug 23, 2021
                            Report
                            Copy

                            Address: Flat No 303 , Tirumula nivas apartment , OPP RR Hospital , Near RTC Bus Depot , Tadepalligudem Town , West Godavari district , Andhra Pradesh

                            When the geaser is turned ON, water is leaking from inside.
                            AO Smith customer support has been notified about the posted complaint.
                            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Ramanujam Veeraswamy
                              from Coimbatore, Tamil Nadu
                              Aug 23, 2021
                              Report
                              Copy

                              Address: 46, V.P.R.ROAD, CHOKKIKULAM, MADURI, MADURI

                              Amc is expiring on 30.08.2021.Renewal notice sms received. The link is not working properly - it stops at the payment stage. A weel back, contacted online and learnt that my request is already registered, technician will inspect the filter in a day or two and thereafter link will be further activated enabling online payment. Time passed no one attended. Contacted your locl technician who had informed that he was at thriugmangangalam and in the evening he will arrange for the link. But no response so far. What is the way to renew ams?????
                              AO Smith customer support has been notified about the posted complaint.
                              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Ranjith Kumar CH
                                Aug 22, 2021
                                Report
                                Copy

                                Address: Hanamkonda, Warangal , Telangana

                                8 months back I have purchased AO Smith z8 water purifier, everything is fine upto now, but from yesterday power is not coming up, pls check the issue
                                AO Smith customer support has been notified about the posted complaint.
                                Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  allavarza
                                  Aug 21, 2021
                                  Report
                                  Copy

                                  My case number is 14747854. It has been several days I can't get an answer whether the papers requested by CAA form were received. My name is Joseph Varzarevsky. I have called and left messages but nobody had responeded. Please advised about what else and who I can contact re: the above issue. I can be reached at[protected] or you can email me at [protected]@yahoo.com. Your consideration in the above matter will be appreciated.
                                  AO Smith customer support has been notified about the posted complaint.
                                  Dear Customer, We tried to track your information through given case number, which went unsuccessful, kindly share your case id or registered contact details or email at [protected]@aosmithindia.com we will try to resolve your issue at the earliest possible
                                  Dear Customer, We tried to track your information through given case number, which went unsuccessful, kindly share your case id or registered contact details or email at [protected]@aosmithindia.com we will try to resolve your issue at the earliest possible.
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Dhananjay patidar
                                    Aug 18, 2021
                                    Report
                                    Copy

                                    Address: INDORE

                                    Purchase 15 ltr water gejar, just 2 month before, after 8-10 days when we start it then sound come from inside gejqr tank, like as tan tan, you can easily hear from 10 feet, also now a days make sound of boiling water like soooo suuuuu.
                                    I can complained it, service person was come and says this sound will come always, so is it ?, actually I place this in out of bathroom, but if I installed in bathroom then how can I tolerate this things,

                                    I was strongly beleive in A O Smith it's no 1 in water gejar, but I was wrong I thing, Crompton is much better then you.

                                    My mistake to buy ao smith product .
                                    AO Smith customer support has been notified about the posted complaint.
                                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      vasubethu
                                      Aug 17, 2021
                                      Report
                                      Copy

                                      Address: 5-82,NEAR SOCIETY BANK,SRIKRISHNA DEVARAYANAGAR
                                      Website: [email protected]

                                      Respected sir i had purchased ao Smith water heater Klasee Series model HSE-SDS-015 from reliance on the date of 12/08/21 and it's delivered by 13/08/21.we had unboxing the water heater with video monitoring on the date of delivered time and we noticed some strange things on the water heater, showing gum marks on the top of water heater some places, especially it showings very big at water coming knobs, is this normal? Or it's not fitted properly, I will attach the pics of my water heater so kindly check it and do the needful thing of my problem

                                      mu contact number[protected]
                                      AO Smith customer support has been notified about the posted complaint.
                                      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit