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AO Smith Complaints & Reviews

2.4
Updated: Jan 6, 2026
Complaints 385
Resolved
165
Unresolved
220
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AO Smith reviews & complaints page 8

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A
Altaf sheth
from Himatnagar, Gujarat
Nov 1, 2021
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Address: 204, firdous flate, Near fatima girls hostel zahirabad

Just 20 days ago I bought x4+ water purifier now it is not working at all
AO Smith customer support has been notified about the posted complaint.
Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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    R
    ravi dutt kamboj
    from GANDHINAGAR, Gujarat
    Oct 30, 2021
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    Address: Plot no. 107/2, Sect0r 1B, Gandhinagar, Gujarat.

    Our water geyser has not been wrking since last one week.It is getting tripped when we on it .despite registering our complaint nobody is attending to the same causing us hardships .please attend to our complaint immeditely as the winter has set in .
    AO Smith customer support has been notified about the posted complaint.
    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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      B
      B.Brahma
      from Guwahati, Assam
      Oct 27, 2021
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      No display as well as no hot water is coming out.
      AO Smith customer support has been notified about the posted complaint.
      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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        M
        MANOJ KASER
        Oct 26, 2021
        Resolved
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        Resolved

        I have recently purches AO smith Gyser(AO Smith HSE-VAS-X-025 Storage 25 Litre Vertical
        Water Heater (Geyser) White 5 Star | B01892ML6Q (
        B01892ML6Q )
        HSN:85161000
        ) from Amazon.in. After delivery of product i have receive a msg from AO smith customer care for free installation .Further, I have raise the installation process by engineer assigned by AO smith. After installation your engineer was demand installation charges. As i already mentioned that your msg clearly mention that free" installation" then why i will give installation charges. If you informed me before installation regarding installation charges i will not be processed the installation. I have already my personal plumber for this. My installation request number 15133128. As your installation engineer telling that warranty is not given by your team.
        Dec 4, 2021
        Complaint marked as Resolved 
        AO Smith customer support has been notified about the posted complaint.
        Verified Support
        Oct 29, 2021
        AO Smith Customer Care's response
        Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
        Verified Support
        Nov 03, 2021
        AO Smith Customer Care's response
        Dear Customer, hope your request has been addressed, if not please share us registered complaint number or contact details to initiate the request, you can also write to us for any grievance at [protected]@aosmithindia.com. Thanks
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          S
          shrutiloharuka
          Oct 25, 2021
          Resolved
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          Resolved

          Customer service very bad, delayed again and again

          We had purchased X5 (UTC) with serial number B[protected] on 13.11.2018 under the name Mr. Anand Kumar Luharuka. It was purchased under the impression that it had a low maintenance and long lasting use . However with regret, we must tell you that we had to make a complaint with regards to the flow of water where it was almost nil .
          A water purifier being one of the most important part in day to day life, the malfunctioning caused...
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          J
          Jaydeepsinh Solanki
          Oct 24, 2021
          Resolved
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          Resolved

          Address: Bhayli, Vadodara

          I have just purchased AO Smith 15 liter water geyser however it is too much noisy. Please help to get resolve.
          Dec 1, 2021
          Complaint marked as Resolved 
          AO Smith customer support has been notified about the posted complaint.
          Oct 24, 2021
          Updated by Jaydeepsinh Solanki
          My water geyser is too much noisy

          Verified Support
          Oct 27, 2021
          AO Smith Customer Care's response
          Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
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            B
            Bittu Bindass
            Oct 21, 2021
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            Address: Rental flat 193, Lohia nager Kankarbagh Patna

            Please resolve the problem as soon as possible, it's under garantee
            AO Smith customer support has been notified about the posted complaint.
            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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              D
              Drbharatraj
              from Nellore, Andhra Pradesh
              Oct 20, 2021
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              Address: 31-34-08 ITI ROAD OLD KURMANNAPALEM BHARATH NAGAR ROAD 1
              Website: Consumercomplaints.in

              My geyser is not working it’s just 2 month used
              And is still under warranty
              AO Smith customer support has been notified about the posted complaint.
              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                D
                Drbharatraj
                from Nellore, Andhra Pradesh
                Oct 20, 2021
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                Address: 31-34-08 ITI ROAD OLD KURMANNAPALEM BHARATH NAGAR ROAD 1

                My geyser got complaint and it is still under warranty
                AO Smith customer support has been notified about the posted complaint.
                Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                  B
                  Bhaskar_Bhatt
                  from Delhi, Delhi
                  Oct 16, 2021
                  Resolved
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                  Resolved

                  Dear Supplier,
                  I am frustrated by your customer care response.
                  Kindly let me know abt details of order no.21261
                  Product:
                  Finesse 10 vol. 10 L
                  I have placed an order 4th of oct 2021. No received yet.
                  Nov 23, 2021
                  Complaint marked as Resolved 
                  AO Smith customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 19, 2021
                  AO Smith Customer Care's response
                  Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
                  Verified Support
                  Oct 20, 2021
                  AO Smith Customer Care's response
                  Dear customer,
                  Apologies for the inconvenience, due to unavailability of the stock we have refunded the full amount. It should reflect in your account in next 5-7 working days.” Thanks
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                    P
                    Polash Bharali
                    Oct 11, 2021
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                    Address: Vadodara India

                    Sir,
                    My product last service done on 29th June 2021. Filter and a number of components changed.

                    For last few days water deposition & filtration is very low. You are requested to rectify the same free of cost.

                    Regards

                    P J Bharali
                    Vadodara
                    Product id
                    B[protected]
                    M [protected]
                    AO Smith customer support has been notified about the posted complaint.
                    Dear Customer, we are reviewing the complaint. You can also email us for any grievance to [protected]@aosmithindia.com. Thanks
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                      S
                      saral kanodia
                      Sep 18, 2021
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                      Address: E-1303, Purva Highlands, Holiday Village Road, Kanakpura Road

                      Water Purifier was installed yesterday. The water coming out has white particles. We have flushed the tank 5 times but still clear water is not coming.
                      AO Smith customer support has been notified about the posted complaint.
                      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                        M
                        murali920
                        Sep 7, 2021
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                        Address: 2-56, pedda komati veedhi, L.N.PETA, Srikakakulam, Andhra Pradesh. Pin 532458

                        Geyser is not heating water but it has power
                        AO Smith customer support has been notified about the posted complaint.
                        Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                          U
                          umabankiti
                          Sep 4, 2021
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                          Address: Hyderabad,Attapur,500048

                          I brought AO smith water geyser as mentioned above but we are experiencing shock when touching the water from geyser not expected such behavior of the geyser.

                          can you please resolve the issue asap.
                          AO Smith customer support has been notified about the posted complaint.
                          Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                            N
                            Nisha66
                            Sep 3, 2021
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                            Address: 201 renuka sai apartment 12 amba shiv Shakti nagar manewada nagpur maharashtra

                            Geyser is not working and having issues every now n then
                            AO Smith customer support has been notified about the posted complaint.
                            Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                              A
                              Anny Allen
                              Sep 3, 2021
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                              Service and product

                              After investing 21k it's been 13days not even had a glass of water day one itself some repair... 2nd day some spare on and very irresponsible staffs if this is a case the brand can not survev in field sry to say......
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                              R
                              RichatomerRicha
                              Sep 1, 2021
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                              Address: C8 Yash Classic Pashan sus road Pune

                              New geyser bought on 25 August makes crackling sound on starting. I need replacement of this item as it is sound of a faulty geyser. Need immediate resolution to this issue.
                              AO Smith customer support has been notified about the posted complaint.
                              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                                S
                                Shivani Sirsat
                                Aug 28, 2021
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                                Address: VISION PARK PHASE-2 GF-1, BEHIND RAIKAR HOSPITAL, TONCA

                                Our water heater is not working . I had called the technician but till now nobody is come
                                AO Smith customer support has been notified about the posted complaint.
                                Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                                  S
                                  SP Mumbai
                                  Aug 27, 2021
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                                  Geyser is yet not installed but got the mail from AO Smith fir completion of installation & demo.
                                  Technician was rather interested in selling accessories & was not folloing AOSmith guidelines of installation.
                                  I will take the help of Consumer court.
                                  AO Smith customer support has been notified about the posted complaint.
                                  Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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                                    R
                                    Ravi5371
                                    Aug 24, 2021
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                                    I have purchased water Heater SZS of 15 liters in the month of Nov 2020, since from the installation day it sounds as the boiling of water whenever we on the Water heater. I am raising the complaint several times the issue was not solved.

                                    Tech person comes and removed the element and separated the anode rod, again the problem repeated, now he came with a copper element for replacement, I denied not to replace the copper element instead of glass coated element. The issue is still pending.

                                    Kindly resolve it or else replace the water heater with new one.
                                    AO Smith customer support has been notified about the posted complaint.
                                    ear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
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