APDCL — apdcl prepaid recharge

I have done recharge of 2000 on 2 oct on apdcl prepaid meter no[protected]
through Debit card from my central bank ac no [protected] it is showing sorry card is in process we will do if we find our card after 5 min i got message.. money debited from my account but not generated voucher code on apdcl prepaid meter voucher section when i m seeing it is not showing..i have done again next transaction of 2000 then it is successful.. voucher code is also generated then where my previous money gone...kindly help refund my money please in my bank account or generated voucher code