Apex Service Center — kent ro amc

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi Team,
We have taken the AMC for our RO Kent from Apex service center (Laxmi Nagar- Delhi) for R.s. 6500/- . on 30th March 2019. Post taking the contract there was a request placed in the month of April to rectify the noise in the machine. The engineer visited post 1 day of the complain and did not bring any parts for replacement, but just wrote in the acknowledgement receipt to change the motor of the filter. There was no visit of the engineer to replace the motor and we were following up for the same. Recently in the month of July 9th, the machine stopped working and after calling the customer care 15-20 times they said that engineer would try to visit on same day. Again on 10th July multiple follow ups were done and finally the engineer visited at 1 pm. He saw the machine from outside and only changed the external filters. There was no check on the issue done by opening the machine as engineer said there is no issue. My husband wrote in acknowledgement receipt that the engineer did not investigate any issue and also did not bring the motor for replacement. Kent did not work and again we ended up calling customer care from 11th July requesting to send the engineer and get the issue rectified.
The issue is still open and engineers who visit do not bring any parts with them nor do the relevant service. The customer care numbers are not answered for multiple times and if anyone answers they say we will try to send someone after 24hrs of complain.
I wanted to request you in helping me to get all the AMC money back as this company is not able to provide any service from last 3 months. The engineers and customer care behave very rudely and do not even call back to address or check on issue status.