Apollo Clinic — Complain for delay and refusing after 10 days of ammonia test after taking sample of my daughter

Address:

Newtown kolkata

Dear Sir/Mam

I have visited Appollo Clinic on 20.08.2021 and undergone CBK KFT LFT RBS TSH, AMONIA blood test of my daughter.I have received all the test report on the same date i.e 20.08.2021, but didnt received amonia test as told that it will take two days, further i contineously called every day and enquired about the amonia test, but the answer was same that it will take time.Till yesterday i inquired they told it is in process and will let me now.But today in morning when i enquired about my daughter amonia test, the concerned person just told me that amonia test is not done over here.

My question is that when ammonia test is not done then why you have taken the sample and after that why you all have put me on dilemma for 10 days. Further the payment was also given on the same date and time.
As my daughter is suffering from rett syndrome and i have taken appointment for daughter check form AIIMS delhi.

Further who is responsible for this.The experience is worst and i have not seen such big institute giving this good service.

Regards

Ashwani kumar