Apollo Clinic — Test report not received

Address:	Bangalore, Karnataka, 560100
Website:	www.apolloclinic.com/clinic-locator/india/karnataka/bengaluru/electronic-city

Hello,

I had a horrific experience from electronic city apollo clinic. I had gone there to do pregnancy related tests for my wife on 5th june 2017 early morning. Tests costs over 3k and they promised the report by next day evening to be sent to my e-mail id. However on 6th june till evening i didn't receive any reports. Since i had a doctors appointment in a different hospital on 7th june i badly wanted the report by 6th evening. Since i work at itpl it was not practical for me to go to electronic city clinic and collect the report before the closure of the clinic.

I tried calling the staff, and they said i can download the report from site. However the user name provided was not working. Then they again promised to send the test report by e-mail soon.

I am raising this complaint at 9.30 pm after 3hrs of futile waiting for the copy of the report. The service in the electronic city clinic - the way the customers are promised of service and then cheated - is horrible. You may kindly arrange for few basic sessions of customer service to your staff. And kindly get your systems right. Promise the online report only of you have a working portal. If not be sensible to send across the report in any other digital means. And teach basic e-mail operation - i. E how to use an e-mail service, compose and send e-mails - especially when your staff promise to do so!!

Regards,
Jobish
[protected]@gmail.com