Apollo Hospital — allegations

Address:

Kolkata, West Bengal

Is really Apollo Hospital touching lives ? Object of medical experts of Apollo, Chennai and its branches to render service to humanity, is at a stake and reward or financial gain is prime consideration keeping the patient's life at stake. Beware of Apollo Chennai and its branches over India and abroad. This is our own experience as we who are at loss. Being alien to Chennai, I and my wife, left Kolkata with high expectation for better treatment of my wife, suffering from multiple fibroids and also anxious to conceive, for Chennai Apollo and made appointment with Dr. Vinutha Arunachalam attached to Chennai Apollo, who advised us to undergo Robotic Surgery immediately costing more than rupees two and half lakh - package. Having faith in doctor and duped by reputation and goodwill of Chennai Apollo, we have agreed with. But my wife had undergone laparoscopic assisted myomectomy surgery instead of Robotic Surgery on 22-05-13 though we were told before surgery by Dr. Vinutha Arunachalam that she will perform Robotic Surgery and same cost package was borne by us. Within one week of operation, my wife was diagnosed at Chennai Apollo and found that all the fibroids were not removed and on being asked it was asserted verbally by Dr. Vinutha Arunachalam that existing fibroids will not hamper to conceive. During post operative period my wife was advised to have a check up after six months at Assansol where she visits occasionally and advised us at Assansol, to wait for another three moths for healing up.After three months we have visited her at Chennai Apollo and showed her the same report, done within a week of operation and after consulting the same it was stated by her, that having such quantum of fibroids it is impossible to conceive and suggested for surrogacy and for that she will make necessary arrangement. Being depressed we have consulted another doctor namely, Dr. B. Sarath attached to Chennai Apollo, who suggested to have another open myomectomy surgery immediately as all the fibroids were not removed and handed over a certificate to get leave. After few month in the month of August, 2014 again we have visited Chennai Apollo and it was suggested by him/same Doctor for opting I.U.I. Again my wife had undergone the process of I.U.I. and then we were suggested to come having full preparation after one month to undergo open myomectomy surgery. During treatment period under Dr. Sarat, my wife had to take injection Recagon 50 for quite a number of times. Sashi Kumar, Secretary of Dr. Sarat, insisted us to buy such injections from I.U.I. consultancy room [ Sindoori Block, IV th Floor ] as we will get them at a cheaper rate but without any receipt. We chose to buy from Pharmacy as we will get receipt as the same was required for our medical reimbursement. We received humiliation from Mr.Sashi Kumar as we purchased those injections from Pharmacy. Not only that, on many occasions we required to meet with Doctor for clarification, on payment of requisite fee but Sashi said “you talk with me. What you will talk with Doctor. Will doctor tell more than me”. One day we requested Sashi to make appointment with Dr. Bhushan who is a junior of Dr. Sarat but Sashi refused to make the same. We needed to talk with Dr. Bhushan as Dr. Sarat was on leave. We also requested Secretary, Sashi, to make doctor attest my wife's signature in the certificate provided by the Doctor to which he said “ aisa kitna certificate humne diya hai. Koi abhi tak attestation keliye nehi pucha toh tumko kiyu de. Tum jao, koi attestation nehi hoga”. The matter was reported to Subhadra Gopikumar [ mob.[protected]] who is someone of management and it was asserted by her that she will take necessary action and will report the matter but no feed back was received. Subsequently Dr. Bhushan called me over phone and asked me why I have reported the matter in writing and also adviced me to withdraw the same. Being frustrated and disheartened we returned to Kolkata and consulted with Doctors based at Kolkata who adviced that first operation was not successful as all the fibroids were not removed and asked for C.D. of the said operation for which we have send mail to Apollo Chennai, but no reply was received. Moreover we have visited Apollo Gleneagles Hospitals, Kolkata and made appointment with Dr. Arnab Basak and subsequently with Dr. Bhaskar Pal. Dr. Arnab Basak suggested us to undergo laparoscopic myomectomy surgery as fibroids were not removed by Dr. Vinutha Arunachalam and advised to undergo M.R.I. of lower abdomen but when we have consulted with Dr. Bhaskar Pal for second opinion then he suggested for open myomectomy preceded by Hysteroscopy surgery and also adviced to undergo T.V.S. in spite of seeing the report of M.R.I. which is more advanced than T.V.S. It is also it be mentioned that Dr. Bhaskar Pal adviced us for coming to his another chamber Medstar Clinics which is not attached to Apollo Gleneagles Hospitals, Kolkata. Such acts were actually not expected from such a reputed hospital and also made us feel that Apollo is just trying to make money and lacking in its services. Such acts brings in my mind that the brand name Apollo Hospital is not a hospital. It is a office of taking only MONEY in any condition, patient's life is immaterial, they only search the path to manipulate money rom his family. The said Hospital houses inefficient doctors who makes situation worse, assures falsely with the intention to suck money, does various irrelevant tests and finally make a long bill which is beyond expectations. So my experience with Apollo is very scarring and just making Money from the patients, wrong treatment to Public. So better avoid Apollo Hospitals, they are just making money for the brand name with out any treatment and brings in my mind the question that, is really Apollo Hospital(s) touching lives ? Tamali Ghosh and Animesh Ghosh of kolkata