Apollo Hospital Complaints & Reviews

Dear Sir/Madam,
I am writing to bring to your attention an unresolved payment issue related to my visit on 10th July 2025 to consult Dr. S. K. Rawat regarding a prescribed Uric Flow Test.
I initially made an online UPI payment of ₹2060, and the amount was successfully debited from my account. However, the staff on duty informed me that the payment had not been received at your end. Despite showing them the transaction details,...

I have been adviced to perform Thyroid test (TSH and FREE T4) from my doctor. I visited Apollo Hospital, 154/11, Oppsoite IIM, Bannerghatta Road, Bangalore - 560076.

I have been charged 1350 for FREE T4 and 1650 for TSH. A total of 3000 was charged for these two tests.

whereas these tests costs below 999 in other hospitals....

Respected Sir/Madam,

This is to bring to your notice that I'm currently out of our country INDIA and only due to this reason I am unreachable on phone calls and will only be able to provide all the details of the incidents and can just only reply to your emails as per my convenience due to different time-zones!!!

I am extremely disappointed and appalled by the disgusting and completely unacceptable behaviour...

On 27th May My sister Sumalatha Surve has undergone uterus removal surgery by Doctor Bindhu. As she was doing good she got discharged on 30th of May.
Yesterday she had pain in her left leg & a slight temprature. So her husband has spoken to Dr Swati ( Asst Doct Gynac) . She told to bring Sumalata to hospital in Emergency. As when we brought her in Apollo. Emergency dept Doctor Prashant Shetty, he was not ready to listen us as we came...

NOTE the SCREENSHOT attached of the 'feedback/complaint' link in Apollo website that is not working.

After clicking the submit link, it has been "processing" since 15 minutes and counting..

The same issue after a few days too. The "processing" does NOT take you further. SEEMS DELIBERATE TACTIC TO AVOID COMPLAINTS

It is disappointing that a hospital that runs at this huge a scale does not monitor its own website and that too a link that should be the most important

I had visited on 14/03/2024 to Jaynagar hospital and met to doctor Brunda Channapa for removal of pregnancy, That day I had paid consultation charge, lab charge all, after payment all the charges again told to me, you have to pay Rs.6000/- for MTC package but not anyone described regarding this package, overall I lost the money Rs .2750/-
I feeling very bad like doctor and hospital....

Sir I'm asking or requesting for family health insurance policy for my family (self, wife, son) they issued master group policy which is not suitable for me and I'm buying the policy on 13 Mar 2024 and they issued old group policy which is on 13 October 2023 I'm asking them 100% cashless policy they issued me co-payment system and finally I check the policy and realised i want to cancel this policy bcz this policy is not useful for me and my family I'm trying to connect the Costmercare they are refused to give the information about policy and rejected my request for cancel the policy the policy is purchased from Apollo health co limited they tie-up with niva Bupa health insurance company I'm trying to connect both companies Apollo health co limited and Niva Bupa health insurance company niva Bupa company said you purchased third party we couldn't help you please contact Apollo health co limited and Apollo said we don't have any information about your policy please contact health insurance company both companies are refused to helping me so please consider my problem and help me to cancel the policy as soon as possible bcz I want to cancel the policy in free lockup period but they refused to cancel the policy bcz the issued to Apollo on 13 October 2023.sir pl see the attachment for your reference once again my humble request to you sir please help me thank you sir

Multi-speciality Kolkata report of my patient, is wrong told by Apollo Chennai, they took more than 28000/- rs on test .
And here I pad more than 34000/_rs .
As the managing director is same .
I have all the Report with me .
What should I do ?
Should I go for consumer court?
Who is responsible for this ?
If you not resolve my problem I will go for consumer protection Act 2019 .
Er B...

My mom got admitted on 18th Jan under Drbhaskar s . On 22nd the insurance was rejected stating line of treatment not given. From then on we are following with the dr and updated apollo insurance also. On 23rd the doctor said there is a surgery planned for my mom and asked her not to eat anything on 24th. In the evening I contacted- dr said yes surgery planned as line of treatment and the details were forwarded to apollo insurance and diacharge planned on jan 25th. But on 24th late evening surgery was cancelled stating billing not cleared by us. my mom starved for 20 hrs and we spoke to duty manager and arranged dinner for our mother. My mom became tired by then and whole night she did not sleep with heel pain getting severe which also was raised to primary dr he said he will arrange dr and did not do that also.
Apollo insurance said they have not received the line of treatment from dr on 25th as claimed by the dr. But dr said he has given all the details.Again insurance has spoken to the dr and they told me that they have fwded the details today afternoon for surgery. The issue is that dr has not givrn line of treatment and he misled us stating operation on 24th discharge on 25th. My mother is staying in hospital with no heart and pain medicines given and wr are following on this. 26th is holiday and he has extended our stay unmecessarily with no treatment . Is it our fault he has already given a billing of over rs 2 lakh. Very disappointed that with the dr and he is saying on 25th after we followed up with him.desperately stating that he was not aware of the surgery cancellation as he is only physician . I dont have money sir. Kindly help to resolve this

My mom got admitted on 18th Jan. Till.now no.proper line of treatment has been given and no docs submitted to insurance. Dr said she was planned for discharge on 25th and shoulder manipulation will be done on 24th for which she was made to starve for 20 hrs . I asked him specifically have you shared line of treatment to insurance he said already shared. Immediately I mailed insurance also after repeated follow ups for shoulder surgery we were told at 7.45 pm by nurses that dr has not confirmed the surgery . Because of lp test on 23rd allher heart medicines were stopped except cordrone and nurse was not instructed untill yesterday whether to give heart medicines . She was having extreme heel pain for 3 days and dr said another dr dermatlogist ?will visit her yesterday but she did not visit at all. Yesterday whole night my mom was suffering there were no doctors available for contact. The nursing staff has to be told to arrange food for her after starvation. Worst nursing staff worst coordination between doctor and for first time insurance is saying line of treatment not given and it is 8th day

My mom got admitted on 18th Jan and till now no proper line of treatment has been shared to.insurance. The nursing staff dont attend, respond and there is no duty dr available . All heart medicines were stopped for LP test day before and till now it is not renewed. My mom was made to starve for 20 hrs saying shoulder surgery yesterday and we got to know at 7.45 pm that surgery is cancelled after we followed up desperately with various people....

My wife Mrs. Bellamkonda Anusha got VITAMIN D (25 - OH VITAMIN D) test done on[protected] from Apollo Diagnostics Bangalore and in the reports provided it is mentioned as VITAMIN D Deficiency with a value of 6.1 ng/mL.
We felt some issue with the report and we got the same test done, this time at our hometown[protected] from Apollo Diagnostics Visakhapatnam. This time to our surprise without taking any supplements and within a week...

I am Pallabi saharia from Assam I took an appointment in Apollo hospital greams road chennai. I came here for my treatment for multiple calculus in both kidneys. I took an appointment with the senior doctor Dr. R.Jayaganesh, registration no- 44299 ( dept. O[censored]rology) on 26th of December 2023. After consulting him I did my SURGI PACK-1 and CT SCAN KUB WITH CONTRAST for a total amount of 35, 400. After seeing the reports he asked me to prepare...

I am a CHSS beneficiary from Dept of space (ISRO) and aged 71 years. I had appointment with K.B .Prasad cardiologist yesterday at 9.30 a.m.I reported at corporate billing counter at9.05 a.m.Billing official inordinately delayed to attend, despite counter was meant for sr.citizens. My request to attend on priority basis explaining the fact that I had undergone brain surgery just 10 days back and not able to stand for long, he was very rude and harsh and not bothered to attend to my needs. He purposely delayed and dodged for more than 15minutes..Later started insisting on Xerox copy of ID.card and subsequently for ID proof other than my CHSS card. I am an Apollo patient for the past 8-10 years or so. I was never harassed like this earlier visits. Expect better respectful and courteous treatment to all patients particularly sr.citizens. After assuring that whatever documents he wants will be provided after completing consultation with doctor, billing was done.

Hi Sir/Madam,

We visited the Apollo Multispeciality Hospitals, Kolkata . on 20th November for a hydrogen breath test(with 25g lactose).
The test cost us around 7k . The technician took 4 readings( at 10minutes gap) before consuming the lactose and 6 readings (at 10 minutes gap ) after consuming the lactose.
The report claims the 8 readings were taken (at 15mins gaps ) after consumption of lactose.
Post...

I have raised complaint on 25th Oct about Apollo Reach Hospital Karimanar, Telangana, even Apollo online support team tried to reach hospital over phone, no responce even after 4 hours. Please resolve my issue for the raised complaint No: CAS[protected]P3T1F4...

AC01.I am Manik Burman, I visited DR.RAGAVAN at the hospital on 07/11/2023. DR.RAGAVAN gave some tests to show the report of those 08/11/2023 came to the hospital but from S24 said doctor is not available today. I came to the hospital again on 9/11/2023 to show those reports but entered the name at the S24 counter but did not speak to me for 4 hours that day. I will request the CO of the hospital to resolve this issue of S24 counter....

If you can not give services to your patients thn please don't take money from them
Your staff is so manners less they don't know how to treat a patient
I visited appollo rajshree hospital 4 times and had very bad experience
I felt like raise a police complain on your hospital
I went there for rabis vaccine and in my 1st dose the gave me rabipure vaccine and after my 1st dose this vaccine was not available in your...

Our patient ID AC 01.[protected].But when I visited today in counter 4B for submission file and I stand up in front of counter that time a man came there from your department and he misbehaved with me. This is for your kind information and necessary to actuation

Patient details
Name - Albert Sundar Raj
Age - 47
Cadaver registration Unique ID no. - 19057
Main Apollo UHID no. - AC01.[protected]
Treating Dr. Venkatesh Rajkumar S (Nephrologist)
came to the apollo hospital, greams road, after my husband was discharged after the kidney transplant operation, but some infection or some kind of complication arose, due to the transplant operation.
His house...