Apollo Hospital Customer Care
Apollo Hospital
Customer satisfaction rating: 39%
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347
COMPLAINTS

Apollo Hospital Customer Care

Apollo Hospital

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Address
No. 21, Greams Lane,Off. Greams Road
Chennai
Chennai District
Tamil Nadu
India - 600006

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
112
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53

Fax:
Fax:
+91 44 2829 4429  

Customer satisfaction rating
39%
Complaints
347
Pending
0
Resolved
137
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Apollo Hospital Complaints & Reviews

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Apollo Hospital — irresponsible staff and management

 tulee on Jun 16, 2019
My wife Sucharita Kundu had undergone procedure for ablation of varicose vein and sclerotherapy at Apollo Hospitals, Bhubaneswar under the guidance of Dr Manas R Kar on 12.06.19. Procedure was successful and doctor advised us to get discharged at around 11.30 am. But the staff took 4 hours to send the final papers to TPA desk; that too after intervention of doctors. And due to the negligence of billing staff (details of consumables not given, procedures not clearly mentioned etc), we got an approval of Rs 87969/- as against a bill of Rs. 147041/-. Finally we got discharged at around 9.30 pm but...
Complaint comments  Read comments Complaint category Insurance

Apollo Hospital — incorrect diagnosis and treatment

 prashantyadav1 on Jun 14, 2019
I

My father Ganga Prasad Yadav has been admitted to Apollo bilaspur from 23rd May.He is getting strokes and sodium low.Doctor Vijay Kumar Shrivas and other doctors are still not able to find the exact problem in last 20 days.Need your help to engage right doctors who can diagnose the exact problem and prescribe the correct medicine.I leave in San francisco USA and flying to India next week to see my father.

Thanks,
Prashant Yadav
USA Cell no:+[protected]
My younger Brother India cell no:[protected]...
Complaint comments  Read comments [1]Complaint category Hospitals

Apollo Hospital — wrong reports & ill treatment

 Udaya Rao on Jun 11, 2019
I sodisetti srinivasa rao, yesterday 11062019 was met with accident and joined in apollo emergency care at apollo jubilee hills and This is to bring to your notice that the reports are provided are not correct and i am very disappointed about the services and i just want compensate on this issue. They have charged unnecessary charges.
They have taken st scan reports for brain and spine and they charged me 16k approximately. They are money minded and need strict action against this loot which they have taken....
Complaint comments  Read comments Complaint category Hospitals

Apollo Hospital — reports

 Udaya Rao on Jun 11, 2019
Hi,
This is to inform you that I Mr.Sodisetti Srinivasa Rao joined in Apollo hospital emergency care 10.06.2019 @11:23:33 as per reports provided due to accident and i experienced bad treatment in the hospital and the ctscan for brain and ctscan for spine films are not provided and the report which is given also not mine for ct scan report for brain and this report was given in the name of different female report and doctor was checked with these reports and discharged. Who is responsible should be punished and compensate me due to negligence of Apollo team.

And moreover information...
Complaint comments  Read comments Complaint category Hospitals

Apollo Hospital — money minded doctors and faculty

 Roslin Panda on Jun 7, 2019
The doctors are fully money minded . they just try to suck you in all means.
My mother was admitted in case of an emergency. They simply charged around 2 lakhs . During her surgery they charged 2 lakhs thats somehow understandable. This time excepts some tests nothing was done still they charged the same amount. And its just a holiday so they didnt discharge the patient. In that case thats the hospital issue and they should give waiver.

They try to suck you by all means....
Complaint comments  Read comments Complaint category Doctors

Apollo Hospital — not attending [Resolved]

 manas pratim Nath on Jun 7, 2019
I have visited Chennai Apollo on 7/6/19 for treatment of my mother, age 65, only to suffer at the hands of reception clerks. My schedule appointment was at 10.15 am and we reached there at 9.
Appointment ID-CHC22BF296FD70D.
Hospital Appointment Confirmation No.10777613.
The ground floor reception executive told us to go We went to Main Building and one representative told us to go to Personalised health check up building. Then we went there and one gentleman in the ground floor sitting in the reception desk told us to go to 2nd floor. Then we went to 2nd floor by steps as...
Complaint comments  Read comments [1]Complaint category Hospitals

Apollo Hospital — negligence in dialysis

 Swayamsiddha Brahma on Jun 2, 2019
Appolo hospital is one of the best hospital in bbsr. It may be for vip or vvip but the kind of services they are providing to the middle class patients are really worst. My mother is recommended for dialysis thrice in a week. But the doctor isn't visiting regularly in the dialysis ward. Most of the time the doctors and the staffs are not cooperating properly. Patients are going through a lot of difficulties. If some emergency arises they are only extracting money from the patients. The senior and junior doctors of nephrology department are not talking properly to the patients and their attendants....
Complaint comments  Read comments Complaint category Education

Apollo Hospital — misbehave and rude act by the doctor

 trishla P on May 31, 2019
It was doctor of lucknow branch apollo hospital in february my dad was not feeling well so my brother in law checked it online and took him to dr ak singh at his home thinking that he would be cooperating also he will take better care in every possible way.
The dr looked at him, asked to get an x-ray done my dad who is completely looking fit brought it from outside. The doctor instead of helping him directly said either to admit or else to let it be happen.
Later on they decided and took second opinion where everything was found normal and within few days he found out to be perfectly...
Complaint comments  Read comments Complaint category Health & Beauty

Apollo Hospital — dr. is completely fraud. i'm not satisfied with the doctor.

 SAHA TAPAS on May 24, 2019
Here i'm tapas saha. Mob no. [protected]/[protected].
Last month i had a oparetion by dr. Ps. Reddy he was completly fraud. My oparetion is not sucessfull. I want my all money return back. Most worst doctor ever i seen. When i come back home i was going for checking and they said there is no surgery in my vocal.
Then i do endoscopy. And there is same as past. For the confusion i visited more 3 dr. They saying the same thing. Now say what should do right now.
Apollo no reg. No. Cmhip253350
Date of surgery 30 mar 2019
Diagnosis - left vocal voard cyst....
Complaint comments  Read comments [1]Complaint category Insurance

Apollo Hospital — regarding right to information

 Wazi Ahmed on May 24, 2019
This is to inform you that i am the attendee of mohd. Abdul haque, uhid : 6004, admitted on 23rd may, 2019, bed no : 3401, 3rd floor, apollo main building, greams road, chennai

I would like to know what the rights we have?

As when i discussed with sister in-charge of your hospital, who is looking after my parent that may i see the file sheet as what are the suggestions, instructions, etc has been adviced by the doctors and what else to be done, she directly said that we have no rights to see the file and what's is written over there, they will look after it?
Complaint comments  Read comments [1]Complaint category Hospitals

Apollo Hospital — indecent behaviour of security personnel.

 aaahmed on May 19, 2019
My daughter (Uhid ac[protected] pid - cwcip16031) was undergoing medical treatment as opd as awell as indoor patient at apollo women's hospital, chennai. During the period of treatment from[protected] to[protected], we faced with lot of inconvenience in carrying out paper works, making payment and purchasing medicines etc. Due to restriction of only one attendant's visit in the hospital. Surgery upon my daughter was done in early morning of[protected]. She was discharged in the evening of same day with an advice to come back on next day i.. E[protected] for further check-up and treatment. As advised...
Complaint comments  Read comments Complaint category Hospitals

Apollo Hospital — harassment done to me by your admission department staffs

 Goutam Baul on May 14, 2019
Dear sir / madam
Attached file is self explanatory.in nut cell i admitted my father-in-law mr. Ratneswar guha m/84 in apollo glenegles hospital, kolkata in emergency ward in the bed number 45 on 13/05/2019 at about 5.30 p. M, with head drill and neuro problem.
After 9.30 p. M he was shifted to bed number 523. After that we were asked to collect the "visitor's card" from your admission department at about 9.40 p. M. There mr. Pratap mondal (Jr. Executive) & mr. Susmit chandra lal (Assistant manager) of admission department asked us to wait. We waited up to 10.35 p. M, then they said...
Complaint comments  Read comments [1]Complaint category Hospitals

Apollo Hospital — very very slow process to discharge [Resolved]

 Murali4733 on May 10, 2019
Hi team,

This is murali we admitted in nellore apollo hospital on 05/07. And on 8th my dad had ent operation and it's was successful. Then today on 10th dr suggested to discharge at 9am and he submitted all discharge notes. But this files not processed for insurance. When i reached the sr personal they are saying 5 hr it will take you have to file. To process the claim you will take this much time this is very bad. For 9am to till almost 12pm file not moved for processing. Please take higt and try to process asap.

Thanks
Murali
[protected]
[protected]
Complaint comments  Read comments Complaint category Insurance

Apollo Hospital — bill no-cwc — ocs — 55830 dated:-06/08/2018 patient name:- amrita mukherjee

 Mookerjee Anoopum on May 9, 2019
In the month of august, 2018, my wife mrs. Amrita mukherjee underwent a treatment of “leiomyoma of uterus” at your esteemed hospital (Apollo women’s hospital) in chennai.

For treatment, we had done some ‘ medical tests’ as per the advice of our doctor, mrs. Alpa khakkar. It was billed as ‘surgi pack’ and amounted to rs. 12, 400/- only. But no detailed bill (Means full details of each amount charged against each service) has been provided to me. As a result, my insurance company has turned down my ‘reimbursement claim’.

Hence, my earnest request to...
Complaint comments  Read comments Complaint category Insurance

Apollo Hospital — regarding tpa approval

 [email protected] on May 6, 2019
My patient jatin dogra he is diagnosed with lung cancer nd has icici lombard cashless policy which is continuously rejected by bank because of your doctor's mistake. Dr. Muzahir send wrong patient history to bank. Today is our discharge and we don't have money except this policy. And nobody telling us concern person to complaint this matter. Plz help asap...
Complaint comments  Read comments Complaint category Insurance

Apollo Hospital — charges

 Manik Hingne on May 3, 2019
Apollo hospitals, navi mumbai.
Cosmetology department.

I was charged 1350 for first time consultation and uhid registration.in addition to it, i was also charged 1530 for wound dressing done by the doctor. And 120 for the dressing material. Isn't the dressing charges part of doctors consultation.?? Paying rs. 3000 for wound dressing really???...
Complaint comments  Read comments Complaint category Health & Beauty

Apollo Hospital — worst staff and no hygiene

 saritha jadi on Apr 26, 2019
We are here in this appolo hospital secunderabad and we noticed the hygiene levels are worst then government hospitals and also the staff has full of attitude don't know how to talk and also the staff even neglects the patients. Why we are here to get treatment or listen to all the # of the staff which has no sence to talk. And the bathrooms here are worst then sulabh complex. I request the health department to take care and please come and check the hygiene levels here. I request ppl not to go to appolo secunderabad. It is worst experience here....
Complaint comments  Read comments Complaint category Hospitals

Apollo Hospital — misbehave of dr anoop kohli [Resolved]

 yogesh71 on Apr 25, 2019
I went to apollo for regular check[protected] with dr anoop kohli for my mother aruna jha. She has cervical dystonia and was treated by dr kohli for 6-7 yrs. Last week my mother was not feeling well and was complaing weekness in her legs and was admitted by m s chaudhary on[protected] to[protected]. The moments he came to know by the dischage summary about the admission he started abusing my father. My mother was not well and he kept quiet. After that when i intervened he said i will not see this patient and take the refund

A patient with cervical dystonia which he was treating...
Complaint comments  Read comments Complaint category Doctors

Apollo Hospital — billing and insurance department

 pubali gogoi on Apr 19, 2019
Hi

My father is admitted in apollo chennai, greams road. Bed no. 5247. I had initially raised for a cashless payment on 17th to the insaurence. I had received an message saying some document is missing due to which insaurence approval is pending on 17th evening. Then on 18th morning i asked the insaurence help desk showing the message if there is something i need to do to which they replied no, it will be taken care by the insaurence department. Today on 19th morning i came to check again because still the cashless was not approved and there is a surgery planned today. Today the same...
Complaint comments  Read comments Complaint category Hospitals

Apollo Hospital — documents not supporting the insurance claim

 Tiwariv on Apr 10, 2019
Hi team,

I went to bilasapur apollo for my baby delivery. However they did not provide me with correct documents and my insurance money with uhg is stuck to the tune of 25000.

Could you please help me getting the correct documents so that i can get my insurance claim.

I work with microsoft and they have their insurance tie up with uhg.

Regards,
Uttam
[protected]...
Complaint comments  Read comments [1]Complaint category Insurance

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