| Address: 58, Canal Circular Rd, Kadapara, Phool Bagan, Kankurgachi, Kolkata, West Bengal 700054, India |
Respected Sir/Madam,
This is to bring to your notice that I'm currently out of our country INDIA and only due to this reason I am unreachable on phone calls and will only be able to provide all the details of the incidents and can just only reply to your emails as per my convenience due to different time-zones!!!
I am extremely disappointed and appalled by the disgusting and completely unacceptable behaviour exhibited by one of your staff members :- Miss Farida Naaz on [04th April 2025].
On that following week's Friday :- 04th April 2025, My spouse had an appointment with Dr. Jayanta Kumar Gupta and when we both arrived there to visit the doctor, i went to ask her (Miss farida naaz) some queries regarding my spouse's appointment with dr. Jayanta kumar gupta but strangely she pointed her index finger and started shouting aggressively in an extremely rude tone of voice and arrogant behavior with me and she (Miss farida naaz) even used slang languages when i had protested regarding the very same against my spouse and me which is unacceptable behavior!!! I even feel ashamed to describe the different types of slang language which she (Miss farida naaz) had used against my spouse and mysel[censored] She had forgotten her professionalism and work ethic sitting at the front desk of such a reputed multispeciality hospital. This type of bad employee ruins the good image and reputation of an organization such as the Apollo Multispeciality Hospital, Kolkata just like here in my case!!! As a son of former M. L. A., I thought I should initiate immediate action using our families and my father's connections regarding the very same but first, I would like to provide you the opportunity to initiate immediate extreme strict actions and measures against her (MISS FARIDA NAAZ) as she is ruining the brand value, good image and reputation of the Apollo Multispeciality Hospital, Kolkata as well as of DR. JAYANTA KUMAR GUPTA!!! I am hoping for appropriate extreme actions and measures against her (MISS FARIDA NAAZ) without any failure regarding the very same as soon as possible (ASAP)!!!
This kind of conduct is absolutely unprofessional, deeply disrespectful, and reflects very poorly on your organization. I expect immediate action to be taken to investigate this matter and to ensure that no one else is subjected to similar treatment.
Please confirm receipt of this complaint and let me know how you intend to address the situation.
Sincerely,
Mr. Amlan Biswas,
{Mobile/Phone Number :- +91-[protected]},
{E-Mail Address/ID :-amlan.biswas.[protected]@outlook.com}. Was this information helpful? | 
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