Apollo Pharmacy Complaints & Reviews

Dear Sir/Madam,
As you will appreciate that most people who ever visit a pharmacy do it as they are experiencing an unfavorable health condition and as such are already under pain, discomfort both physical and emotional.
While Apollo pharmacies with its numerous branches is aiming at providing quick medicines, it is forgetting the basic premise that most people who come are patients or relatives/friends of them.
Personally, I have experienced your staff's extremely rude and uncharacteristically arrogant behavior. Once it happened with another patient buying medicines along side me, and twice with me.
What is extremely funny, perhaps, is that at a pharmacy the problems are not because o[censored]navailability of medicines, it is because of a seemingly small problem as providing change for the money rendered.
They absolutely refuse to give change (claim they don't have change even when i pointed to them that their cash register was full of Rs. 10 notes), and are very rude about it.

Sirs,
For a person who is already sick and is looking to reduce his/her pain, or for an old lady (as the person alongside me was), where will they go looking for change? Is it fair for you to be so rude about it? They non-nonchalantly told the old lady to arrange money herself (this was at your pharmacy attached to Apollo Hospital).
For me personally: When I requested them to go get some change as I said I would wait, they said to me "it is not our work to get change". I said as a girl, I have come alone and where will i go look for change (it was 9 pm), I requested them again politely to arrange some. He just got more rude about it and said it wasnt his problem.

Like I said, its a seemingly small problem, but your staff makes it an extremely a humiliating experience.
I run a small business too and I know change can be a problem, but I do not EVER remember telling a customer to arrange the change himself/herself. As a business organization, it is mandatory for YOU to keep loose change.

I dont know if anyone reads these forums or if any action is ever taken, but I hope some customer service training is instilled.

Regards,

Tamanna S. Mehdi
Visakhapatnam

I WOULD LIKE TO COMPLAINT ABT THE POOR SERVICE FOR APOLLO SERVICE .i WAS GOING THROUGH BAD BACK ACHE I CALLED ASKED FOR Combiflam medicine . My condition was so bad i NT able to get up . when i called up and ask fr the dame they said will deliver the medicine after 4-5 later i told them i m in bad condition .still they any ways these medicine is not EMERGENCY ONE.

I THINK THEY SHOULD STOP DELIVARY SERVICE IF THEY DONT UNDERTSAND THE EMERGENCY WORD. the PERSON I SPOKEN TO MR Sonu.

Please register my complaiNT and do some action.

Regards
Abc

I used to purchase medicine from Apollo Pharmacy regularly. Whatever may be the amount each time they forced me purchase other item each and every time to round up the amount. As today I purchased some medicines for my self which amounted to Rs 25/-. The staff of the pharmacy forced me to pay exact amount or to take any useless item of Rs: 5/-. Even I saw that they have change in their counter. They replied me it is not possible for them to give change of Rs:5/- for such small amount of purchase. I am a asthmatic patient. I went out of the store. Got a change of Rs:5/- form other shop. Then returned to Apollo Pharmacy to complete my purchase. My point is even I saw they have got coin change in their counter still they refused to help me.

The staff of 'Apollo Pharmacy' always behave rudely. Every time I visit the pharmacy and I ask them to give the listed medicine, they take so long to respond. When I try to ask them to respond quickly they just raise their voice and so carelessly ask me to wait if I want to or leave. They behave so bad we dont feel like walking into one.
Similar incidents have happened with my DAD is well where they were not ready to give him the discounts. On one incident they gave 20 tablets of (MiniPress XL 2.5mg) and did the billing for 30 tablets. When went back and enquired, they said its a mistake and gave 10 tablets instead of the money as they said the billing was already done. On another occasion they asked my dad to pay Rs.20 extra, citing there was a previous pending amount from our side although there was none.
The rudeness is such that they raise there voice so high and warn us to keep quiet or even get out of their premises. Please let us know if something can be done against this.

I visited your Pharma shop at No.1, Omkar nagar, Mico layout road, Bannerghatta Road, Bangalore 560076 on 6th October to buy some medicines. the salesman could not give me all the medicines I wanted and wrote down in his register my address and contact number promising that he will deliver the balance medicines either the same evening or latest next day. Having not received the medicines, I called up his number[protected] and there was a different person. He took considerable time to understand my requirement and found out my requirements and my address. I told him that a reminder from me was unnecessary when your man had committed to bring the medicines and that I wanted the medicines very urgently today before noon. He has not responded.
When I purchased the medicines on 6th October, I had offered my credit card. The card reading machine appeared to be faulty and he swiped the card more than once. I had to give him two more cards which I had. When one of the attempts acknowledged the swipe, I signed the bill for Rs. 555.00. I bought one more item HORLIKS LITE. He said that the item is not in the system list and he gave me a hand written bill no. 5269 for Rs. 190.00. I gave my credit cards and he made several attempts and when every attempt failed I gave him cash.
On returning home I received 8 SMS messages on mobile for all the attempts made. The total amount debited was Rs. 2060.00 as against Rs. 555.00. The details are Rs.555.00 three times, Rs. 190.00 five times. I rang up the shop and told him that he has overcharged and I want the refund. He said, there cannot be any overcharge and that he will send me a copy of the total transactions of my card through this machine next day morning along with medicines. He has not kept his word.
I am very much inconvenienced by your sales man and I consider it as a deficiency in service besides overcharging. I want a fair settlement immediately. IF I DO NOT GET ANY SETTLEMENT IN THE NEXT 48 HOURS, I WILL GO PUBLIC WITH MY COMPLIANT ON FACEBOOK AND TWITTER.
My contact numbers are: [protected]
Address: S. Viswanath, 141, 2nd Cross, 1st Stage, Arakere MICO Layout, Bannerghatta Road, Bangalore - 560076; email: [protected]@gmail.com

After i opened the packet of medicine, found blood stained tablet inside it. Medicine is not expired as per date mentioned but due to improper handling by apollo, medicine got contaminated. I kept the sample and filed complaint, could have caused sever issues.

Went to report it to the pharmacy, they did not even care to listen and kept attending other customers. Apollo has no provison to accept complaints in written. Finally pharmacy staff just asked me to dial helpline number of apollo.

Helpline of apollo was even pathetic, there was lot of background noise, like someone taking call from roadside, person just listened and did not provide any complaint number or reference number for call.

Guys, its not about money but someone could have sufferrred, and you do not even care to register a complaint .There could have been issue with manufacturing of medicine, can't you just help your customer report the same to original manufacturer???

hi
this is Divya. i want to register complaint against the staff members working at Apollo pharmacy- no-4 ,plot no. 1 , road no. 5 , east Punjabi Bagh Delhi-110026.
The staff don't give bill after purchase of medicines and on asking for it behave rudely with women using abusive language especially
the fat guy ( don't know his name) . It seems to me he has got no respect for women. I am a regular customer of Apollo Pharmacies and now I will think twice before going there and purchasing medicines. Apollo guys try and keep respectful staff members otherwise you will loose on good number of clients. And i believe I am not the only person complaining about the rude behaviour of staff it can be seen in earlier posts as well.

Dear Sir,
I was pregnant woman with 4 months and i used to have vomiting my doctor had told to take doxinate which is safe during pregnancy and the above (
Shop No.1, No.37, Arekere Gate Reliance Mart, Arekere, Mico Layout Main Road, Omkar Nagar, Bannerghatta Road, Bangalore - 560076)
appolo pharmacy gave me a folvite . Thank God , I didnt take medicine when I came home, when I saw the medicine it was folvite and not doxinate, when questioned to this pharmacy useless guys, they said they did not give and by mistake they might have given. They also didnt give me a bill because it was just 1 item. so now they are denying that they didnt give. becareful about this pharmacy , check the medicine , expiriy date etc. Finally he returned back the money .Make sure you take a bill even if its a small thing or small amount.Insist on bill. god knows for how many people they gave wrong medicine and how many people might have suffered as a result of wrong medicines. I will never advise anyone to go to this location pharamacy. BEcareful people .....they are rude, and give wrong medicines.Kindly take an action that they wont repeat these mistakes and harm people with rong medicines.

Thanks
Shyla

respected sir i put my resination leter in 2008 after that i applied to my pf payment . I submited my application form in ludhiana apolo hospital (pharmacy Branch. but at this time i did not recieved my pf payment.
many times i contact to branch but no suitable answred recieved. pls told me how i can got my this pf payment.

Thanks a lot

sandeep kumar.

Hi,

This is Vaneet. I want to file a complaint against your EAST PATEL NAGAR Branch, Whereby the attendant has refused to deliver the medicine, being order is less than INR 100.

However such conditions has not been mentioned anywhere on your website and branches. The requested medicine was required on urgent basis.

I am surprised as well as harassed by such a unpleasant and irresponsible behaviour of the attendant.

Request you to take immediate and urgent action towards the same.

Regards,
Vaneet Gupta
Mob: [protected]

apollo pharmacy. opp sriram samruddhi, thubarahalli post bangalore - 66

1. any one can try this. you just go with any prescription, more than 60% of the drugs are not available with them. these drugs are very common drugs and they don't intent to sell them at all.u go anytime these are not at all available.
2. people over there are very ignorant. they dont bother for customer's requirements. they tell we sell what we get. (very difft from other pharmacist attitude).
3. they dont have any form of dispirin with them for last 3 months. they wont sell common medicines (may be because profit margin is very less).

should a medical shop exist who are not committed to customer's requirements ? who exist just to make money ? who are ignorant about the drugs they sell ?

kindly take immediate action against mr.mohan ,staff of apollo pharmacy situated at 74,n.s.c. bose road ,sowcarpet,chennai.
his behaviour is very rude to customers.for more details contact :dilip jain ,[protected]

Dear Sir,
I G.Sreedhar, residence of Prahladhapuram, Visakhaptnam Urban facing a problem at ur Apolo Pharmacy at Prahladhapuram branch. kindly look into this and take necessary action sir.
Actually, yesterday evening about 5.30 pm i went to pharmacy shop. there two employes are there. and that time two old retired employes came, and gave a medical slip to them. they gave some medicines. and the retired employs went off. after some time they came n asked for this is not correct medicins why because what the doctor suggested medicines ur have not given. immediately the apolo employee loudly shouted take the medicines and use bad language, we argue with the people. after some time i was asked for some medicines, he gave those. n i give 500 Rs. note for 60 rs. medicines. again he is argued with me and took the medicines n put back. i asked his name. he refuses and speak too bad language in front of all customes.
Sir, we came to apolo pharmacy means we expect some good quality medicines and good respons. but here nothing will done.
previously the staff will good in all the ways. they explined every thing to customest. but from last few days it is quit different.
Please look into the matter or else please trained them how to talk customers mainly with older people n retired people, because they expect somuch from ur end , because every body having some health problems.
Thanking you sir,
Sreedhar

dear sir,

my name is manisha i purchase a medicine from vastrapur lake apollo pharmacy and now i want to change that medicine but they are not doing medicine change the medicine are of high price i tell in stead of that i take other medicine bcoz now that is not use the doctor change course so medicine are changed so what to do of that medicine so please take action against that store.

thanks & regards,
manisha

sir,
my shop is next the pharmacy .the split air condition of the pharmacy is
blowing the hot air directly towards my shop . being summer season the heat is getting double .and when i switch on my fan the whole of the hot air is sucked in and i cant sit there even for a second . this is also affected my health also .

i request u to send the concerned people and change the position of the air condition as soon as possible .i hope u under stand the seriousness of the problem and do the need full as soon as possible.

Respected Sir

This is Sanjiv Chandwani resident of Mahavir Nagar Kandivali(W) Mumbai & exactly opp my society we have a retail outlet of Apollo Pharmacy.

We are regular customers of Apollo Pharmacy & even we have thier membership card too thus providing us with regular discounts

But on 25th feb 2010 i had purchased zinir tablets from the store, which i later (after returning home checked) were expired.
Batch no. CJM8071
Manufacturing Date 07/2008
Exp date 12/2009.

I have kept the medicine with me as a proof & would like to know what kind of action can be taken against this kind of sales.
Please Help me on this.I want strictest of punishment to be given as it is matter of life & death for people takin this medicines.
I am reachable on my mobile no.[protected]

Dear Sir,

I have purchased the medicine on dated 30.10.2009 of Rs. 1021.80 from Applo Pharmacy medical shop situated at Kasba ,52 Bosepukur Road , Kasba - Kolkata-42 . Ph 24429997.

Due to faulty processing of my SBI Debit Card through Card punching machine 3-4 times , Two time payment has been deducted from my account.

After repeated reminder to the concerned person at the Medical Shop no kind of action has been yet taken regarding return of excess payment.

After a span of three months of time ,no credit of excess payment of Rs. 1021.80 has been come in my account .

Kindly do needful & take appropriate action at your end.

Regards
Sanjeev Kumar Gupta
Ph. [protected]
Kolkata-700042

Dear Sir,

You are requested to register my above complain.
1 That I have purchsed from the Applo Pharmcy ( 52, Bosepukur Road, Kasba -Kolkata 700042 , Phone[protected] the medicine of Rs. 1021.80 on dated 30.11.09
vide bill No CS 65855

2. That the casheir of above shop doubly punched my SBI ATM cards intentionly.where as I have purchsed the medicine only one time.

3. That above shop staff have not disclosing any information after repeated reminder personnely regarding his bank account & transction details of above transction took place.

4. That above shop staff not giving any complain of me , westing my time & giving unnessaary harassment.




I humbly lodge my complain against this forrum to settle my case. & give the sutable penalty to above subjected company staff & company so that in future they not decive some body else & treat them properly.


Thanking You.

Regards

Sanjeev Kumar Gupta
19/1A , Bose pukur Road
Ist Floor,
Kasba 700042
Phone [protected]