Apollo Pharmacy Complaints & Reviews

Team Apollo gives false assurances.
My Order ID[protected] issue not yet solved since very long time. It's a best example of how a company can easily cheat it's customers and still runs freely under the nose of the law without getting punished

Get my number removed from your promotional sms service list.
Ny number is [protected]

We placed this order for my father (77 yrs old) via the Apollo 247 app.

Order #[protected]
Order date: 24th Aug, 2022

The order has been marked delivered but we never received the order.

Initially, the order was scheduled to be delivered on the same day @7:30 pm. Then we got an sms that it had been delayed due to rain in the area and would be delivered by 08:30 pm. Then another sms that it could not be delivered by their partner. Next day, we got a message that it would be delivered in an hour by their delivery associate (his name was mentioned).
Then another sms that it had been delivered.

But, we never received the order. We did not even get an OTP like we always get when Apollo person comes at our door and verifies the OTP before handing over the order to us.

Since then, we have made umpteen attempts and raised tickets. A customer care person called us too to confirm if the order had been delivered. We clearly told him that it's not delivered.

Now multiple times, we get the same template response- they have raised the concern, followed by another response saying that they are confirming order has been delivered. And again I respond that it hasn't been delivered. The same cycle continues. No one has reached out to us since that one call from them.

For such an aged person with multiple ailments, these medicines are required very urgently. We don't know where to go, it's very tough for him to walk either. And on top of that, this irresponsible attitude from a reputed pharmacy.

Kindly help.

I have placed online order in Apollo24*7 on 20th August 2022 and at the time of placing order delivery committed to 24th August, but none of the delivery team contacted me about the order and Apollo team not responding on my order delivery but kept sending fake messages saying out for delivery for every one hour.

Customer care number is busy always not attending calls and support team is not bothered to respond with an update. I am really frustrated with service

I have bought cervical pillow from the pharmacy the pillow is too hard it doesn't serve the purpose of it if I am using it my neck is acking.

On 24th August 2022, I was reached to Apollo pharmacy located near Municipal Office Tirupati. At 11pm. When asked for medicines they forced me to leave the pharmacy that they will not provide medicines and they said that it is closing time we will not provide medicines. This was the very rude behaviour that can raise to serious situation. And a serious action need to be taken on the employees in the Apollo pharmacy in the particular branch.

Went to the Appolo pharmacy Branch located Pallikaranai 2 . The pharmacist guy denied to give the qty of 10 tablets Domstal DT 5mg instead of that he told to buy 15 tablets 1 complete strip. As I am a blink member in appolo group. Yet they have not given what I requested so finally went to a near buy medical shop and got the qty of 10 tablets. It's not a customer friendly service. Have bought only the topcef tablet in Appolo.

Dear Sir/Madam,

Sir I got medicine at store on 1st August 2022 near Venkitapuram Coimbatore. I paid via phonepe and the transaction was timed out and my account is debited.In shop I paid via another account and they said it will reverse back in 2 days, but it not reversed yet.
I raised a ticket in phonepe they said the amount is credited to merchant's account on 2nd August 2022. So Kindly do the needful at earliest.
Phonepe copy is attached for your reference.

My mother purchase a pampers pack, but i return it, they deny to retun my money.i also say him, kindly back it my Apollo pharmacy wallet.But they deny, say only to take any product & misbehavior with my mother.my mother also say some kind of medicine to get tommarow, they deny...
Boro kalitla
Holding no -633/A/1,
WB/BKR/BIO/R/646324, NBO/R/646324,
W.E19AAPCA595P1ZO
Chayna kundu
AP DIABETIC PROTEIN POWDER 21069091

Order #[protected] order date and delivery 20 Aug 2022
Damaged foil - Eslo tel 2.5
The medicine strips were wrapped with rubber band.
However inner surface - foil surface was torn in one.
So not a damage during delivery. Product was damaged
before being packed. It is a dishonest trade practice.

I am removing my prescription in protest.
Your customer support takes long time to respond, so
shall try luck with Tata or Sasta Sundar or local store.

I have been a long term customer of apollo pharmacy however lately I have shifted to new area and I’m
Facing problem with Gandhinagar kakinada apollo pharmacy staff. I have paid for my order, however they have delivered incorrect item and it’s been more than a week and they did not rectify the mistake and they r not responding to calls either . Pls call me at [protected]

Sir,
You mentioned refund is in process and order id is[protected] and transaction id is 12990478 in your mail reply. But transaction was not done even after 5 days. Whenever I send mail you reply ticket id is finished by Mentioning old ticket id. But nit reply about ticket id 1050831. Don't send any offer message using WhatsApp. I won't buy any medicine if refund is not completed.

I placed order number[protected] on Aug 5 via Apollo pharmacy 247 mobile app. The order was never delivered but was marked as delivered on Aug 6.

I have contacted customer care several times to get my order or refund, but there is no response.

This is straightforward an open fraud. It gave me a lot of stress for losing my hard earned money.

I will be logging a case in consumer court to bring the Apollo group to justice and claim the appropriate costs including the one for my mental agony.

Thanks

Hello Team, I have registered with mobile number [protected] at Apollo pharmacy but I changed my number recently and need to update the same at Apollo pharmacy. The sales agent at the Apollo pharmacy store is unable to make the update and asked me to contact customer support. I need to know the procedure to get my mobile number updated. Kindly advise.

Appollo seller doesn't have behaviour to talk with customer.

Rude staff behaviour at appollo store Pawar nagar old Sangvi Pune Maharashtra India

Enrollment Card not isssued

Regards
Vinay Uttarkar
[protected]

Dear Apollo,
TUMKUR kyathsandra branch is charging eveymonth medicine 1000 Rs when for the total cost of 3000 Rs, compared to other medical shops charging same medicine for only 2000 Rs this is fraud. Every month since from 2 years they are charging 1000 extra each month.

When I ask for a tablet in apollo pharmacy at near busstand, kalwakurthy, then he is without cooperating properly, and said no tablets, and I asked to see if it is in another Apollo pharmacy, But he is not given information and he said you go and check it yourself.

Brought Himalaya Baby Pants Medium size (54 count) diapers from Apollo Pharmacy (Door No : 5/37/92, 4/13 Brodipet, Opp to Andhra Bank, Guntur-522002) today I..e., 26/07/2022) evening between 6.30-7pm, it was a fake product, they haven't given a bill(usually they won't give bill for products other than medicine)..generally I brought from Himalaya Depot itself, last time I found them in the Apollo Pharmacy (which was the nearest to us than the Himalaya depot) and that time I got an original product so this time also I went to the pharmacy but got a fake product.

My online order dated 22/07/2022 was paid through debit card payment of Rs. 2133.05 fot the order no.[protected] and subsequently the order was canceled due to prescription issues on the same day. As of now the paid amount was not credited back to the source account.