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Apollo Pharmacy Complaints & Reviews

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3.1
Updated: Mar 13, 2026
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Apollo Pharmacy reviews & complaints page 57

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S
sai veena
May 6, 2021
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I have tried to reach apollo pharmacy customer care so many times through mail and call.
they didn't respond to any one.
bad experience with apollo customer care.
Apollo Pharmacy customer support has been notified about the posted complaint.
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    sai veena
    May 6, 2021
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    Address: TLR LUXURY WOMENS PG, kphb 9th phase, beside forum srujana mall, hyderabad

    Respected sir,

    i orederd from apollo pharmacy through phonepe switch on 21st april. Money was deducted but order was not confirmed. When i ordered, 1st three days the order was able to see in the cart, but now, in orders, my order is not there. I have mailed you so may times. Please response to my issue.

    Thanking you,
    p. Sai veena,
    [protected].
    Apollo Pharmacy customer support has been notified about the posted complaint.
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      swrtu madhusudhan
      May 5, 2021
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      Resolved

      Address: LB nagar 3 opposite to kami neni hospital .

      I went to LB nagar 3 apollo shop to purchase medicines. After purchasing the medicines the bill was not given and without discount the amount is deducted from my bank account. After seeing the deduction statement i went and asked about discount and bill. There sri Nagaraju and paremeswar executives have answered that it is the responsibility of customer to ask the discount and bill. If this is true then many customers will loose their amount and will loose the trust on Apollo. My bill no 15683cc0084696 date 21st may 2021 time 9.02 pm.
      Dr madhu sudhan.
      Aug 12, 2021
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      May 08, 2021
      Apollo Pharmacy Customer Care's response       Dear Customer discounting is completely under store staff discretion. Inconvenience regrtted
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        Bhuna Ballolu
        May 5, 2021
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        Resolved

        Address: Hyderabad

        I ordered whey protein powder it's mrp is 2800 but they charged 3800
        Aug 6, 2021
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
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        Dear Customer please share your contact details for further course of action
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          Secretary Cme
          May 5, 2021
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          Resolved

          Address: Rail Nilayam, Secunderabad

          We have ordered medicine through apollo app vide order No.[protected]. However, the medicine was not delivered but showing as medicine delivered. Despite our several efforts, the company is not responding. This is our regular medicine and we are not able to use for the past 10 days. We wonder that how many people are suffering like us. May please look into and contact us on [protected]. P. Gopal & P. Hepsiba
          Aug 6, 2021
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
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          Dear Customer please share your order ID
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            V
            vijayreddy83
            May 5, 2021
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            Address: Alwal, Secunderabad

            I ordered medicines on 3rd may, 2021 through app but my order has not been received still. Could you please check on this and give me reply.
            My order num:[protected]
            Aug 6, 2021
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
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            Dear Customer please provide order ID
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              Simranjeet Singh Sam
              May 5, 2021
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              Resolved

              Order no.[protected], this order was placed on Apr 25, 2021 The medicines haven't been delivere yet I have raised multiple queries but no response. I haven't received any call yet. There is no helpline number, queries posted through this option are not responded.
              Aug 12, 2021
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Verified Support
              May 08, 2021
              Apollo Pharmacy Customer Care's response               Your complaint had been already escalated. It is showing your order had been already delivered
              View replies
              Ordered medicine on 17 June 2022, its more than 10 days now haven’t received the order yet. Whenever I check the delivery status it shows a new delivery date every day. No one even communicated the issue properly. Trying to cancel the order but unable to cancel it. Neither delivering the order nor allowing to cancel it. From 23rd of june there is no update in tracking details . I am fed up now. Tried calling the customer care number a lot of times but no response. I am getting promotional msgs and mails of Apollo but not a proper resolution of my query..
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                R
                Rohit from india
                May 4, 2021
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                Apollo pharmacy online

                No response for mails calls!!!

                Here it is, ... after checking available medicine adding to cart we made the payment and submitted the prescription. Order was verified and confirmed.
                We waited few days after that they started modifying the ordered medicines. During this we tried calling them and msging them but there was no response. And finally all the ordered medicines were canceled and they didn't even refund the money now its saying the charged Mount may refund in 15-25 days. That is a cheap and sick way of doing business.
                Apollo Pharmacy customer support has been notified about the posted complaint.
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                  R
                  rjmakar01
                  May 4, 2021
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                  Sir iam order my medicine 28th april2021
                  And you give me expected delivery date of 3th may 2021
                  .
                  But Apollo pharmacy not any response to me .
                  .
                  Please fast to deliver my order
                  .
                  Otherwise refund my case
                  Apollo Pharmacy customer support has been notified about the posted complaint.
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                    I
                    ITR
                    May 4, 2021
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                    Address: Flat No. 303, Eden-1, Hiranandani Estate, Patlipada, Thane (west) Maharashtra 400 607. Ph : 7506368315, email:

                    I submitted a prescription along with medicines - Jalra Tab 50 mg -6 strips (15x6) on 29.04.2021 through SBI E Pharmacy app - UR World. The nearest apollo pharmacy located at Anandnagar, Ghodbunder Road, Thane (west) have not received any order for home delivery. As I am diabetic and cannot move out due to quarantine (covid), pl arrange to deliver the medicines at the earliest. I.Thyagaraju (Retd/Pensioner of SBI),
                    Please accord priority.
                    i.[protected]@gmail.com
                    [protected]
                    Apollo Pharmacy customer support has been notified about the posted complaint.
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                    Sathyanarayana s Retired officer SBI
                    We are regret to inform you my orders for medicines have been cancelled multiple times which are urgently required. You say shortage of medicines and d non availability of stocks. We have approached some of Apollo Pharmacy shops where the said medicibes are abduntly available. Why are you cancelingoing the orders giving false reasons. Please enquire and the orders placed by me immediately. We are not able to contact to redress our grievances. If this goes on we are not able to avail the benefit extended by SBI to senior citizen like me
                    Reply
                    Iam a retd staff of SBI. I applied for medicine on 12th Aug. On 13th the status was preparing bill. But last three weeks the status is preparing bill. They did not deliver the medicine. I sent so many messages. No response. Can't. contact them. Always saying outoff coverage area. My PF No 2456605. Name. Lalitha A OrderNo[protected].
                    ..
                    Reply
                    UR World order No ; AL[protected] dated 31.03.22 Shows pending confirmation.
                    Reply
                    Apollo UR World order no, : AL[protected] dated 31.03.22. shows still pending for confirmation .No one to accept call. My SBi PF I'd : 1245376. This is most most urgent.i think you have no capacity to control the system.
                    Reply
                    I have today placed orders through the ur world app. I am unable to include the following medicine as the last item. I have sent a message to apollo pharmacy, velachery to include the medicine while billing my order. The last item which i am unable to include is - brugel ointment tube ... 1

                    my pf no.505021 name - s.Raghavan cell : [protected]
                    Reply
                    I placed order through UR World on 06/09/2022 which was delivered on 08/09/2022 by appolo pharmacy. But it is very much regretted that whenever I am going for new order, the shows as "previous order pending". I several time informed though ur word app "contact us" but in vain. As a result I I am being compelled to purchase medicines from markt. I am a retd sbi pensioner and at this old age this type of negligence should not be acceptable.
                    PRABAL JYOTI DEB.PF NO.1271199
                    Reply
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                      D
                      Dnes31
                      May 3, 2021
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                      Address: Vadapalani, Chennai

                      I went to vadapalani branch to buy my regular medicine, one girl shouted it was not available, I asked I have bought here, but she shouted like supply was stopped, I asked can u plz order and deliver, another shouted in bad words how many times need don't have sense like that, I asked why r u shouting she again shouted more loud like I doing my business you don't order me, worst experience plz take necessary step
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      May 04, 2021
                      Apollo Pharmacy Customer Care's response                       Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G42 in your mail to enable us to address your concern on priority.
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                        N
                        NIKHIL SP
                        May 3, 2021
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                        Resolved

                        Website: Apollo pharmacy official website

                        I had ordered for pulse oximeter on 27th April but have not received any update regarding the product. I have also paid through Paytm for the same order. The order number is[protected].
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
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                        Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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                          P R Meena
                          May 2, 2021
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                          Resolved

                          Address: Girdhar Marg Malviya Nagar

                          Bed behaviour with customers, आप डोर मत लिखवाया करो हमें टाईम नहीं मिलता आप को जो करना है वो कर लें। इस प्रकार का बर्ताव किया जाता है श्री मान अनिल भारद्वाज जी मालवीय नगर अपोलो फार्मेसी मै कार्यरत स्टाफ द्वारा।
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Apollo Pharmacy customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2021
                          Apollo Pharmacy Customer Care's response                           Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G46 in your mail to enable us to address your concern on priority.
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                            J
                            Jhuma1027
                            May 2, 2021
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                            Resolved

                            I ordered on 27.04.2020 at 11.02 hrs for 3 items(Oximeter, Vapouriser & Electrobion) & also paid through net banking. on 28.04.2020, msg also received order confirmed.It was also showing order will be delivered by 29.04.2020. But then after, no progress in order till 02.05.2020.Several times, i tried to connect with Apollo pharmacy customer care no, but never connected.Even i mailed to [protected]@apollopharmacy.org on 30.04.2020, but no response received.
                            So after such long harrasement 02.05.2020, i was bound to cancel the order & after cancellation no refund mail/sms generated/processed.

                            Kindly confirm about refund & process on earliest.
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Apollo Pharmacy customer support has been notified about the posted complaint.
                            Verified Support
                            May 04, 2021
                            Apollo Pharmacy Customer Care's response                             Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G45 in your mail to enable us to address your concern on priority.
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                              S
                              Sayantan Ray
                              May 2, 2021
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                              Resolved

                              My order with Order#[protected] not fully delivered. I am trying to reach customer care with no luck.

                              Please act on this asap.
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Apollo Pharmacy customer support has been notified about the posted complaint.
                              Verified Support
                              May 04, 2021
                              Apollo Pharmacy Customer Care's response                               Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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                                Avin Ash
                                May 2, 2021
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                                Address: 154-A, backside of Shani Mandir,near Shiv mandir,central gotanagar,maligaon

                                Unable to track my online order and can't even find the order in my orders section but the money got debited
                                Apollo Pharmacy customer support has been notified about the posted complaint.
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                                  S
                                  subbarao_kompella
                                  May 2, 2021
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                                  I have ordered 10 items using Apollo pharmacy online delivery app on 24th April 2021. My order number is[protected].
                                  Yesterday I have received the courier but he sent only one item out of 10 items.

                                  Invoice also contains single quantity item but net total amount was shown for all the 10 items (1440.22). Delivered item price is 347 Rupees.

                                  I am looking for refund rest of the 9 items.
                                  Apollo Pharmacy customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 04, 2021
                                  Apollo Pharmacy Customer Care's response                                   Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
                                  May 04, 2021
                                  Updated by subbarao_kompella                                   My order number is[protected].
                                  May 09, 2021
                                  Updated by subbarao_kompella                                   Can you please update the status my Complaint. No one has approached to me and I have shared the invoice copy which was shown clearly single quantity of item and total deducted amount also. For your reference I am Sharing item batch details.

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                                    BanerjeeT
                                    May 2, 2021
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                                    Resolved

                                    Address: WZ58 Shadi Khampur OppWest Patel Nagar, New Delhi

                                    We have placed an order for medicine vide order booking No,[protected] dtd 30.04.2021 which was schedule to deliver on 01.05.2021 but till date this has not deliver.

                                    Pls. let us know when this could be delivered and reason behind delay.
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    Apollo Pharmacy customer support has been notified about the posted complaint.
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                                    Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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                                      S
                                      Sheethal234
                                      May 2, 2021
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                                      Resolved

                                      I had paid for Apollo glucometer strips on April 27th. I haven't received it yet. I want to cancel my order. Order no[protected]. I have brought another one. Please cancel and refund the amount
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Apollo Pharmacy customer support has been notified about the posted complaint.
                                      View replies
                                      Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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                                        raghu.tj
                                        May 1, 2021
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                                        Resolved

                                        Address: Bangalore

                                        Hello Team -

                                        I placed an order for the below listed items on April 16th 2:30pm IST with the order#[protected] and since the items were being delivered on the 24th, I canceled the order on April 16th 2:50pm and you could see the same in the photos uploaded. Its been more than 10 days and I have not received the refund yet. Would like to understand when would I be receiving the refund.

                                        Items in the order

                                        Dexona Tablets - 10 Nos
                                        CEEPLUS - Immunity Booster Tabs - 2 Box
                                        Dolo 650 - 2 Strips
                                        Apollo Pharmacy Optima Vaporizer Steam Inhaler - 2 Nos

                                        Note: The time in the pic shows 5:01 since i am in Manila, Philippines and the time zone difference is +2.5 hrs. My parents were down with covid and had to order these items urgeently..
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Apollo Pharmacy customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 03, 2021
                                        Apollo Pharmacy Customer Care's response                                         Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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