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Apollo Pharmacy Complaints & Reviews

3.1
Updated: Dec 29, 2025
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Apollo Pharmacy reviews & complaints page 57

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K
KIRITKUMAR KIRITKUMAR
from Mumbai, Maharashtra
Oct 16, 2019
Resolved
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Address: 360001

I had ordered for cognicare syrup 200 ml on 13/10/2019 @ the 1sthalf of the day.# apollo pharmacy, raita road rajkot. The pharmacist had replied me just now it is not available. I have requested to arrange for it. Sir l, with regret to write that more than 4 days lapsed he didn't replied. Again i had enquired to your pharmacy store, he repeated same answer again i had requested to arrange, but till now no response from him.

Please arrange to needful at the earliest

Regards
Kiritkumar s bagdai
[protected]
[protected]
Nov 19, 2019
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
Apollo Pharmacy Customer Care's response
Our sincerest apologies for the inconvenience caused.
We request you to share your contact details at https://bit.ly/2mfCzYG We will resolve your issue as soon as we can.
Verified Support
Oct 17, 2019
Apollo Pharmacy Customer Care's response
Hi Kiriti,

Sincerely apologize for the inconvenience caused. We request you to share your contact details at https://bit.ly/2k1A23m. We will get in touch with you.
Verified Support
Oct 18, 2019
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
Sir Taught his staff the first way of speaking. He has no manner of speaking. He is so arrogant that he speaks so loudly that as we are taking free medicines from him, so please do not bring your staff till tomorrow. So I will not use any further medicines.
Kaira Sachin's reply, Oct 9, 2019
Bad service is apollo pharmacy...very bad staff is totly disapointed
Apollo Pharmacy Customer Care's response, Oct 18, 2019
Verified Support
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP1019-32 in your mail to enable us to address your concern on priority.
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    Nandita Das Sarkar
    from Mumbai, Maharashtra
    Oct 16, 2019
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    not given the 10% discount

    Address: Mars International India Pvt Ltd, Infinity Benchmark,6th Floor,Plot G1, EP&GP,Sector V,Salt Lake Electronics Complex,Kolkata-700091, Kolkata, West Bengal, 700091

    Your one of the west bengal branch which is situated at salt lake sector v, infinity benchmark building, ground floor.. Today i've purchased 1 strip of pan 40 tablets, it's mrp is 138/- & they billed as same. When i asking for the normal discount which is 10% they replied that below 200 they could not give any discount. Also, mention it's the corporate branch so they give discount only corporate connection holders.
    If it is your company...
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    J
    Joydip Makar
    from Mumbai, Maharashtra
    Oct 14, 2019
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    wrong eye drop given by pharmacist

    Address: Shop No 1 & 2, Olive Complex Off Metrix Complex, Nizampura Road, Vadodara, Gujarat 390002, Vadodara, Gujarat, 390002

    My doctor had prescribed lotepred eye drop (For bacterial infection). However, pharmacist at apollo pharmacy - nizampura, vadodara gave me latocom eye drop (For glaucoma) inspite of showing the prescription to him. We did not check the name at the time of invoice as we had trusted the pharmacy. On using the wrong eye drop my eye started burning terribly. It was then when we found that wrong eye drop was given. On contacting the pharmacy,...
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    F
    Fiona001
    from Mumbai, Maharashtra
    Oct 13, 2019
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    product return/exchange

    Address: Apollo pharmacy, Gole Market, JNV Colony, Bikaner, Bikaner, Rajasthan, 334001

    I purchased a product/medicine from apollo pharmacy, jnv colony, bikaner 334001 & made payment through paytm.. But when i visited the store again to exchange the item.. The store person refused to exchange the product just because i have made payment through paytm... This was clearly wrong... The store had no such notifications about return policy....
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    dhruv.sharma___
    from Kota, Rajasthan
    Oct 9, 2019
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    payment regarding heating pad order

    I ordered an electric heating pad online from the apollo pharmacy website and i choose the paytm option for placing my order. So my amount got deducted from my paytm account and now no order is shown in my order list in the apollo pharmacy online account. I just want my amount back on my no. [protected] and if the order is still pending from the pharmacy side i just want you to cancel it and refund my amount back via paytm only my order no....
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    nazeer mohiddin mohiddin
    from Belgaum, Karnataka
    Oct 3, 2019
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    incorrect medicine delivered

    Address: Gurupanpalya, Bangalore, 560029

    This is to inform you on the negligence from one of you branch of Apollo pharmacy (Branch code: 15331).
    My mom who is not well educated went and purchased medicine as prescribed by doctor by taking prescription along with her, tablet prescribed is Thyronorm 125 mcg but the product given from the store person is Thyronorm 12.5 mcg.
    This was purchased on 19/07/19 from the above mentioned store, big negligence from your team which...
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    J
    Jain Sushil Jain
    from Delhi, Delhi
    Sep 30, 2019
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    Address: New Delhi, Delhi, 110007

    Sir, on 29.09.2019 evening around 10 pm your said on-line delivery man /employee mr. Karan kumar having mobile no.[protected] and having hero motor bike no. Dl8sbz2673 came to deliver medicines on the second floor of property no. C-3/12, rana pratap bagh, delhi-110007. I reside on first floor of the said property. Since he parked his said motor bike in haphazard manner in front of the main gate of the said property, when i came and noticed it i correctly put it just one feet away to make a little way to enter from the gate of the said property. At the same time, this fellow came from and in rude manner objected to touching his motorcycle. He also falsely alleged that his motorcycle has been damaged and took a brick lying on road and threw it with full force at me. I was able to rescue myself but the brick hit my car and brook the front glass of my car. He then again tried to hit brick on my body. When i tried to catch hold of him, he twisted my hand and held my neck and caused injury in my hand thumb. I could not resist a strong muscle man as i am a senior citizen aged 63 years having undergone open heart surgery. After causing bodily injury, he threatened me that he will hurt me and damage my vehicle again and run away on his motorcycle, leaving in pain.

    How the company has employed such arrogant person an employee. Take action against mr. Karan kumar your online delivery boy.

    Sushil jain
    R/o. C-3/12, rana prata bagh, delhi-7.

    Copy to:-
    A) commissioner of police, delhi.
    B) minister of consumer affair, govt. Of india.
    C) drug controller, delhi.
    Nov 2, 2019
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    Oct 01, 2019
    Apollo Pharmacy Customer Care's response
    Hello Jain Sushil Jain,

    Sincerely apologize for the inconvenience caused. We request you to share your contact details at https://bit.ly/2k1A23m. We will get in touch with you.
    Verified Support
    Oct 01, 2019
    Apollo Pharmacy Customer Care's response
    Thank you for bringing this to our notice. We’ll forward to the concerned department, They will take the corrective action. We apologize for the inconvenience once again.
    My order has not arrived yet. It is getting too late. I have to know its status.plese refund the money

    criminal conduct of mr. karan kumar online delivery employee of apollo pharmacy. - Comment #3558888 - Image #0
    Apollo Pharmacy Customer Care's response, Oct 16, 2019
    Verified Support
    We understand that our official has contacted and assisted you with your concern. Is there anything else we may assist you with?
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      D
      din20061960
      from Dehra Dun, Uttarakhand
      Sep 30, 2019
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      I purchase medicines from your store at kishan nagar, dehradun (Uttarakhand) on[protected] value rs. 3906.75 vide bill no.
      11543cs0013558 the credit points are not still transferred to my card.
      I requested the shop keeper he is telling that you have contact apollo
      Head office we cannot do any this pl help.
      I am regular customer of your organization.
      Regards
      D k garg
      Nov 1, 2019
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      Oct 01, 2019
      Apollo Pharmacy Customer Care's response
      Dear Valued Customer,

      We request you to share your contact details at https://bit.ly/2k1A23m and our team will get in touch with you.
      Verified Support
      Oct 01, 2019
      Apollo Pharmacy Customer Care's response
      Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1019-10 in your mail to enable us to address your concern on priority.
      I had ordered a wrist binder 8-9 days back with order number[protected]. In the website if i try tracking, it shows item is not even packed. I tried calling the customer care, but it is not connecting at all. The line seems to be dead. Kindly contact me if this reaches to you apollo.

      credit points are not given - Comment #3548583 - Image #0
      Apollo Pharmacy Customer Care's response, Oct 16, 2019
      Verified Support
      We understand that our official has contacted and assisted you with your concern. Is there anything else we may assist you with?
      Today 30/09/19 I bought meronem 1gm two injection cost 5958 INR but when I touch price tag area it was removed like a dust I m confused that injection was original or not or that was fake kindly clearify lav Srivastava [protected]
      Apollo Pharmacy Customer Care's response, Oct 16, 2019
      Verified Support
      We understand that our official has contacted and assisted you with your concern. Is there anything else we may assist you with?
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        J
        Jyotij088
        from Noida, Uttar Pradesh
        Sep 28, 2019
        Resolved
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        employee working

        Address: Sector 23, 122017

        I have asked for a medicine nexito 5mg on 28th september for that they have asked doctor’s prescription in which the date of prescription was 30th august, and doctor has suggest review after a month and the same was written in the prescription, knowing the fact that how crucial the medicine is for paitent and still there are 4 days left for a doctor visit, the pharmacy attendant has denied us giving the medicine. And was very rude in his...
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        devarsh raval
        from Nagpur, Maharashtra
        Sep 27, 2019
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        Address: Gurukul Memnagar, Ahmedabad, Gujarat, 380052

        Hello sir
        I am regularly visit apollo pharmacy in gurukul (Opp gurukul temple) memnagar ahmedabad. I went today in the evening at 7.15 pm in the store. The person without hair without seeing in the computer told me not to give medicine without the physical prescription, though it is in my phone with dr signature prescription. I have taken more times medicines by showing a prescription in phone.. He didn’t even time to see the computer whether the medicine is available or not. May be being a emplyee of apollo he insists patients to visit other store. Just look in this matter not for me but for you people.
        Nov 4, 2019
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        Oct 01, 2019
        Apollo Pharmacy Customer Care's response
        Thank you for bringing this to our notice. We’ll forward to the concerned department, They will take the corrective action. We apologize for the inconvenience once again.
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          S
          Suvendu Kumar Mohanty
          from Mumbai, Maharashtra
          Sep 26, 2019
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          Resolved

          Address: Keonjhargarh, Jagannathpur, 758001

          Dear sir / madam,

          Very good evening. Myself a customer (With registered mobile number - [protected]) of your brand at keonjhar, odisha. I sought to do a new registration for my nephew staying outside. Is it mandatory to purchase some medicines instantly to procure the card? I think no, because one of your shop at jagannathpur of keonjhar town only, agree to issue card without any billing. But unfortunately he has no cards left, ridiculous, at the very moment you move to mining road shop, the incharge over there denied and with rude, ill-mannered and nasty approach. How it could be dear all? Customer attention and satisfaction should be foremost priority. You should be thoroughly professional, and so your delegates. I expect your kind concern and to look this matter seriously and should take stringent action on your official sitting there as soon as possible. He should apologize and please, acknowledge me your criteria for new registration, transparently. Waiting for your explicit revert. Have a nice evening.

          Warm regards

          Suvendu kumar mohanty
          Jagannathpur, kendujhargarh - 758001, odisha
          Mobile - [protected]
          Nov 1, 2019
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Verified Support
          Oct 01, 2019
          Apollo Pharmacy Customer Care's response
          Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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            R
            Rathod J
            from Mumbai, Maharashtra
            Sep 24, 2019
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            Address: Apollo pharmacy, savvy swaraj, gota, Ahmedabad, Gujarat, 382481

            Hi I m Jitesh. I Have purchased some grocery from Ahmedabad apollo pharmacy.
            My total bill was 140 rs. I havd used half money payment by paytm 70 rs was in my a/c.

            Bill was not not completed and had given the cAsh to shopekeeper. She told me you send me a snippets to send customer care., but she behaving very rudely now.

            My amount 70 rs. Debited from my wallet but not refunded still now.

            Kindly refund my 70 rs. 10 days happened.
            +1 photos
            Oct 27, 2019
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Verified Support
            Sep 26, 2019
            Apollo Pharmacy Customer Care's response
            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0919-63 in your mail to enable us to address your concern on priority.
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              Nuzhat Raza
              from Bengaluru, Karnataka
              Sep 24, 2019
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              given high power dose instead of what doctors prescribed

              Address: Marathahalli, 560037

              I want to complaint about apollo pharmacy marathallai banglore's staff, i showed him prescription doctor have written thyronorm 6.25mcg dose and he gave me 62.5 mcg... When i asked him also why 62.5 he told that is the lowest power. When next time i went to doctor after 25 days then i came to know it's wrong medicine... I went to ask that why he gave me this he is telling that he understood doctor written 62.5, in confusion he gave....
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              Shivashankermukurala
              from Mumbai, Maharashtra
              Sep 21, 2019
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              10% not given

              Address: Near bust stand, Nalgonda, Andhra Pradesh

              Hii appolo pharmacy store devarakonda nalgonda district ur representative name krishna am taken medicines near 1000 but ur person not given bill and discounts am ur regular customer same pharmacy in hyd they are giving 10% what is the issue kindly support to my 10% store appolo pharmacy devarakonda person name krishna am asking after one week he give bill but not given discount but bill mentioned 10%...
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              Arvind vince
              from Mumbai, Maharashtra
              Sep 20, 2019
              Resolved
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              Resolved

              Address: Vv Apollo pharmacy, Mandya, Karnataka, 571401

              Today i went to buy citil cv 250 mg tablet in mandya vv road appolo pharmacy i asked for four tablets they told they can't provide four i have to buy whole sheet containing 10 doctor had prescribed for 8 tablets in mysore appolo they had only five they told remaining i can buy in mandya pharmacy pharmacy told me the reason that if they cut it and give me four the remaining if it's not sold they can't give back to their main office after its expired their concept is if it's not sold also if they have full sheet they can reverse it back this is a very bad service
              Oct 21, 2019
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Verified Support
              Sep 20, 2019
              Apollo Pharmacy Customer Care's response
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0919-50 in your mail to enable us to address your concern on priority.
              I was going to Alandur appollo pharmacy.i gave the prescription the guy told that I don’t give u. So why the guy told same like this answer please thank u

              about the pharmacy bad service - Comment #3543253 - Image #0
              Apollo Pharmacy Customer Care's response, Oct 16, 2019
              Verified Support
              We understand that our official has contacted and assisted you with your concern. Is there anything else we may assist you with?
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                P
                Padma
                from Delhi, Delhi
                Sep 20, 2019
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                given wrong medicine

                Address: Hmt Nagar.,Nacharam, Hyderabad, Andhra Pradesh, 500007

                Sir,
                Last week I have asked for voltaflam tablets but wrong medicine veltam plus, has been given by Apollo Pharmacy Hmt Nagar Nacharan, due to which we have lost confidence in Apollo pharmacy They have kept people, who do not have any knowledge in pharmacy field . I request to take serious action on Apollo Pharmacy hmt nacharam. Please keep qualified staff at pharmacies....
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                V
                varsha a thakkar
                from Ahmedabad, Gujarat
                Sep 21, 2019
                Resolved
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                Resolved

                Address: Anandnagar, Satellite, Ahmedabad, Gujarat, 380015

                My Inv no 11403BCG0005550 Dt 12.09.19, less rec cash back, why?
                Billing person not given satisfactory,
                I tried your contact no [protected], on my mobile number but not connected
                I tried your contact no [protected], She & he says, go to shop & tell them
                Why should go here & there
                your service is too poor

                from
                Varsha Thakkar
                [protected]

                Why you people demanding longer complained, you people are not educated?, and not understand what we are saying? why we west our time behind you?
                It's better we disconnected your service, so many company are market for purchase of medicine
                Oct 27, 2019
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Verified Support
                Sep 26, 2019
                Apollo Pharmacy Customer Care's response
                Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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                  Sweety Roy Dhawan
                  from Mumbai, Maharashtra
                  Sep 19, 2019
                  Resolved
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                  Address: Flat No-705 Europia, Omaxe Meadow Green City, Alwar, Rajasthan, 301019

                  Yesterday my husband purchased one bottle of syrup rs 662 but now i don't want that syrup because of any issue that's why i told my husband to back that syrup. Today my husband go in apollo pharmacy to back that syrup but he said to my husband that he did not take back and he said that we can't give you money back you purchase anything against your syrup. My husband said that i don't want any thing i just want my money back he did not give money back to us, so my husband took up a 2 products and said to him that when you give my money back then you have to take these 2 items from me. When my husband was driving he called many times and threatened my husband.
                  Sep 19, 2019
                  Complaint marked as Resolved 
                  I want that they give my money back and they threatened my husband many times over a phone when he is driving. If something mishappened on the road then who is the responsible for that. That time he is going to office. Email Id - [email protected]
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 20, 2019
                  Apollo Pharmacy Customer Care's response
                  Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
                  Sep 23, 2019
                  Updated by Sweety Roy Dhawan
                  Your Apollo pharmacy in alwar BHIWADI bypass road they launched a police complaint against my husband . If any customer did not want any product and want to get money back and your Apollo pharmacy did not give a money back and said you take any other product and we don't want any product against that product we want money, so it is wrong? Your Apollo pharmacy is a very worst .
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                    Bhavnish Wadhwa
                    from Delhi, Delhi
                    Sep 16, 2019
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                    thermometer

                    I purchased the mercury thermometer from apollo pharmacy 20-25 days back but not measuring reading properly i replaced it with different one but again it's mercury is split into parts. I request apollo pharmacy please refund my amount or i can purchase different product of same price but they told me this is not possible. But this defective thermometer is of no use for me. Please help me in this regard & refund my amount....
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                    Pranav deep
                    from Nagar Karnul, Telangana
                    Sep 15, 2019
                    Resolved
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                    Resolved

                    Address: Laxmi nagar,godavatikhani, Karimnagar, Andhra Pradesh, 505209

                    A sales person named "sanjay", working in apollo pharmacy of godavarikhani, laxminagar branch had charged rupees 440 for 2 sheets of aztor 20 tablets.
                    While in the bill slip shows the price as 405 rupees,
                    And the points credited in the card are 40.5.
                    Can you avoid these type of persons as this type of people can definitely ruin your name and fame of your
                    Oct 20, 2019
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 16, 2019
                    Apollo Pharmacy Customer Care's response
                    Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0919-40 in your mail to enable us to address your concern on priority.
                    I want to cancel the order but i am not finding suitable option please cancel my order and refund my money and i had already sent a mail regarding cancellation of my order but they didn’t respond please cancel the order as soon as possible and refund my money into my debited account
                    Apollo Pharmacy Customer Care's response, Sep 19, 2019
                    Verified Support
                    Apologies for inconvenience caused to you. Please share me Order Id details to [email protected] Our official will get in touch with you.
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