Apollo Pharmacy Complaints & Reviews

Sir My name is K.Raju.. My father us having your Apollo card with his cell Number [protected], today 9th Jan 2021 I went to Apollo pharmacy in TIRUKOILUR in west car street, opposite to Shivaji super market I had asked a syrub and tablets but for 5 to 10 mins I didn't get any reply Apollo pharmacist They are taking with each other not responding me.. Here in TIRUKOILUR 2 Apollo pharmacys are here but both are insulting the customers Not responding in time.. today I had purchased medicines from local medical shop of this happens to others regularly you will lose your valuable customers.. I request you to advise them to not to behave rudely to the customers.. pls take speedy action... Thank you...

Dear
Sir / madam
The Apollo pharmacy in wanaparthy near Rajiv chowk in u r pharmacy I want to take emergency medicine to patient at mid night 1:15pm medicine name is (cilacar 10) they r not provding a cut slips to emergency coustmers who don't have a sufficient amount in mid night and they r saying we won't provide cut slips tablets go and bring money.and take and saying go and say to anyone u want to say he is saying every day 100 peoples r dying what we have to do our rule is to give the full slip
I went to take 10 tablets that I have only 100 rupess to buy and the slip rate is 98rs for 10 tablets and I have only 100rs at that time I went and ask to give this tablet for emergency he is. Not given a medicine. That he is saying we have 15 tablet's take full and pay amount of rupees 149 for 15 tablet's And he switched off lights and he went back to sleep they r two guys have done same thing and I went back to Home for extra money to buy a tablet
What I want say is we have good hope in u r appollo pharmacy atleast
I[censored] r not giving 10 tablets out of 15 what is the use that u have 24/7 for emergency
U have to see situation not a money.
What kind of rules. Take action about this employes atleast change the rules this is my humble request to Apollo team.

I've bought a medicines in apollo pharmacy.and they can't giving discounts on medicines and they not giving even bill also and the sales men are very irresponsible. And they can't giving discounts on all the products .so sir plz inform to that sales man in the Apollo pharmacy in vinjamur (branch).SPSR NELLORE DISTRICT, ANDHRAPRADESH

Hi,

I had purchased accu check active Kit on 23-Nov-2020 and we tested second time day before yesterday and It was throwing a error and not working properly

Though I had requested only for 10nos.of rari cap tablet, I was forced to take only 40nos because they said they will not cut strip. And my mother had only 10nos.after which its stated losing its quality ( leaving cracks and loses its shape, see the attached image). When reported to the local Apollo pharmacy, ayapakkam, Chennai. They said they will not take it back as a policy. Felt cheated for the amount paid and medicine supplied.

Extremely disappointed that only digital thermometer is available at Howrah, mandirtala store.

As I have ordered some medicines from the apollo application. Expected delivery is 9th Dec 2020. As I connected with service center regarding where is my order on 9th dec 6:30 PM.

Apollo service center said that item will delivered before 9th Dec 9 PM. But the next day apollo pharmacy cancelled my order due to shortage of items.

So basically apollo is wasting our time and after that they Will not respond to us.

Thay are wasting 1 week and we are facing issue without that medicines.

So thay should provide some compensation for that wasting time

On 4th December 2020 my mother had gone to apollo to get her monthly medicines after paying her bill she had some quieries regarding her bill when enquired certain men at the parmacy had many comments and made ofun of her . She had felt really bad and disheartened due to the issue
My mother had been getting her medicines from the same shop for almost a year and this incident has not only made her sad but also destroyed her trust in you institution.
This apollo is at DHANDAPANI STREET TNAGAR CHENNAI.
I HOPE THE NEXT TIME WE VISIT YOUR SHOP THE REQUIRED CHANGES WILL BE MADE AND ALSO WE WANTBETTER EXPERIENCED LEARNED AND MORE WELL BEHAVE STAFF
THANKYOU

Today evening at 18:18 I went buying medicine and there were 4 people but no one looking me also neither asking about what medicine I require.
Then I asked sarcastic manner are you open then they asked what do I require and after providing me one medicine
One more customer as friend of one of the staff entered they started giving him the medi6
Then finally I got out of the shop and went Nd bought the medicine at appollo fartabad
For around 1000 rs
But I don't understand why these unprofessional people maintaining by appaloosa.
My no to match [protected]

I had ordered some items on 20-Sep-2020 and my Order id is:[protected].
The Amount is paid (Rs300) through PhonePe app.
Txn ID:S2009201306151497711556.

This order was cancelled due to money demanded from the delivery agent for COD. Following which, the items were returned.

I had contacted Apollo Pharmacy then and they assured refund will be initiated an will be notified a refund id. That action didn't happen.

I contacted again after 10 days and again assured the same story.

Till now I had made four remainder calls to the customer care in all which i had been given assurances which always turned unworthy.

Further I had contacted online representative who repeated the same story.

The issue is pending for two months and still no resolve initiated in refunding the money.

This is to just to bring to notice the incident haappend with Apollo Pharmacy at Balkampet opposite Venkateswara Swamy temple S R Nagar, Hyderabad. They are not wearing mask, no gloves and crowded and with that hands they are selling gloves by touching. Even if you ask them to wear they are least bothered with customers. This has a big brand name Apollo Pharmacy and they are saying thay are doing their business. You can check the cctv footage on 7th Nov between 7 to 7:30 PM. Whole world is talking about guidelines and branded franchisees are least bothered.

Hello yesterday i tried to place a order in your Apollo 24/7 app but after i am placing the order due to some technical problems my orders is not getting confirmed no further placement of orders updating is available to me so please help me to make my placement of orders confirmed i have submitted below screen shot with the issue i am facing it with please resolve the issue for me

Your Pharmacy at Cowl Bazar Bellary denied that they haven't received the payment though i should the receipt with details - INR[protected]:02:04 TXID - [protected] Invoice Number 3286.

I had to make the payment twice and was informed within 48 hours my money would be returned. Its been a month now. Till date money not returned. I have been following up multiple times with the Pharmacy people still no response.

Can this be addressed ASAP?

My details are below:
Hussain Basha T L
[protected]

On the 2nd of October, medicine worth ₹360 was purchased and while paying, a different code was scanned due to which the money was sent to Apollo hospitals enterprises Ltd instead of the local apollo branch. After which I had to send in money again to that branch and was informed that within a week I would get a call from the Hyderabad office followed by my refund but since then haven't recieved any response. It's been a month I haven't received any kind of call nor my money has been refunded. Kindly look into this matter.

I bought oxymeter from appollo pharmacy from Rangoli garden vaishali nagar jaipur.
Twice I return the product as it defective
Again shopkeeper send me defective product
I want to return my money back.
Prateek bhatnagar
[protected]

Hi Apollo Team,

I've received a Apollo Healing Card with 1000rs credit in Feb month. Details are in attached screenshots. It has been expired on 28th Aug since it's validity period is only 6 months.

Due to Covid 19 pandemic precautionary measures, I've stayed at home and kept myself safe. I completely forgot about the healing card. Recently, I have verified this card at one of your Apollo Pharmacy outlet and they told me that it works only at Apollo Hospitals. As a loyal customer, I would request you to send another healing card by reloading this amount so that I can continue availing your valuable services. I would be greatful if you can do the needful.

Thanks,
Rukhsana

The above vaporiser was purchased by me on12. 10.2020 from Your Dolmundai, Cuttack, Odissa/-753001.While delivering the product it was not told to me that product if defective not replaceable. They sold a product without tasting the same. My Complain to Mr. Prabhu Prasad, Manager of this area does not understand the customer service and degrading such a reputed company from I am purchasing medicine since last 10 To 15 years during my posting at Ahmedabad, Mumbai and Bhubaneswar. This product is not vapourising the water
I have to lost Rs459/. Why should you sale such defective product.

I had placed an order online (Order no.:#[protected] on 27 Sep 20, 05:11 PM. My order apparently was cancelled, they did not inform me about it but found it from their app upon checking on delayed delivery of medicines.I have subsequently made numerous calls(30+) to follow up about the refund, but unable to get any information. They claim the refund is complete and providing me some fake refund ids, and nothing has been reversed to my account. They broke my refund into two parts:
1. Rs 75.2 - I received that. The same is mentioned on their app too.
2. Rs 861.12- I have not received this amount. Nothing is mentioned about this refund on their app. They are claiming to have initiated my refund but when I am asking them to share a screenshot for the same, they are saying it is not allowed, they are providing some vague numbers which is varying according to two different customer care agents. I even confirmed with my bank. They mentioned clearly they have not received any such refunds. Apollo is providing some vague random numbers as refund id and not even sharing screenshots. They are cheating and lying blatantly.
Resolution: Initiate my refund of Rs 861.12
Dont cheat and harass customers.

I had placed an order online (Order no.:#[protected] on 27 Sep 20, 05:11 PM. My order apparently was cancelled, they did not inform me about it but found it from their app upon checking on delayed delivery of medicines.I have subsequently made numerous calls(30+) to follow up about the refund, but unable to get any information. They claim the refund is complete and providing me some fake refund ids, and nothing has been reversed to my account. They broke my refund into two parts:
1. Rs 75.2 - I received that. The same is mentioned on their app too.
2. Rs 861.12- I have not received this amount. Nothing is mentioned about this refund on their app. They are claiming to have initiated my refund but when I am asking them to share a screenshot for the same, they are saying it is not allowed, they are providing some vague numbers which is varying according to two different customer care agents.
Resolution: Initiate my refund of Rs 861.12
Dont cheat and harass customers.

Dear Sir/Madam
I had placed an order an order for four items vide order no[protected] dated 12 September 2020. Order was partially supplied on 17 September 2
After opening of the consignment following discrepancies were found
1. Dettol disinfectant spray original was missing Rs159
2. In place of Keep safe multipurpose disinfectant spray, Toilet seat disinfectant spray was supplied Rs215
Immediately above discrepancies were raised to your help desk ticket ID no 139612 and 139400. Since then I have been requesting regularly through e mail but it is regretted to say that neither the amount is returned nor the deficiencies are made good.
A reputed pharma co. like you neither such behaviour expected nor desirable.
Charging of money Without supply/ wrong supply of items is not acceptable by you as well as by the land of law
May I request you to advice your officials to react promptly on such issue instead of lingering the case and also REFUND Rs 374.00 THE AMOUNT FOR ABOVE TWO ITEMS without further delay
thanks