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Apollo Pharmacy Complaints & Reviews

3.1
Updated: Nov 6, 2025
Complaints 2013
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Apollo Pharmacy reviews & complaints page 62

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G
Gohil Pravinsinh
from Pune, Maharashtra
May 12, 2019
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two time deduct payment on one bill

Address: Address: C/3, Bhagyoday Shopping Centre Gorwa Opposite Shahyog Park, Vadodara, Gujarat 390016, Vadodara, Gujarat

Address: c/3, bhagyoday shopping centre gorwa opposite shahyog park, vadodara, gujarat 390016

Hours:
Open ⋅ closes 11pm

Phone:[protected]

Two time deduct payment on one bill

Customer - gohil pravinsinh mo:[protected]

At & post angadh, dist baroda, part of ranjitsinh, near bank of baroda...
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Melba Sherin G S
from Bengaluru, Karnataka
May 11, 2019
Resolved
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Address: 5th block koramangala opposite of Jyoti nivas college, 560095

Hi,

Today i took medicine (Melba sherin) from apollo pharmacy which located in 5th block koramangala opposite of jyoti nivas college.
Lumia 60k capsules 2stripes_ 248x2- 486
Shelgum m _3 boxes - 120x3- 360
Lthroxin25mg - 137
Total 1000
Might be the person from pharmacy told the someone's medicine fee to me. (1714 was paid).
After calculated from mrp rate of medicine it comes around 1000.
I need my money back.
Please contact to the pharmacy and return my money back
Kindly do as soon as possible.

Thanks
Melba
May 11, 2019
Complaint marked as Resolved 
Not resolved
Apollo Pharmacy customer support has been notified about the posted complaint.
May 11, 2019
Updated by Melba Sherin G S
Didn't get any reply but marked as resolved
Verified Support
May 15, 2019
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0519-29 in your mail to enable us to address your concern on priority.
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    G
    Grajiv
    from Dharmsala, Himachal Pradesh
    May 9, 2019
    Resolved
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    Resolved

    I had placed order and order no is[protected], i don't any tracking number, i had called on your toll free no but getting that the number you are calling is invalid.

    Please let me know to whom should i contact and how i will get updates about my order moreover order is not showing when i used to sign in.

    With regards

    Rajiv gupta
    Mobile no [protected]
    [protected]@live.com
    Jun 11, 2019
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    May 10, 2019
    Apollo Pharmacy Customer Care's response
    Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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      nikhiljayraj2019
      from Hyderabad, Telangana
      May 2, 2019
      Resolved
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      Resolved

      Address: Hyderabad, Telangana

      Hi this is praveen oh behalf of my wife iam giving this complaint.
      Currently she is working in apollo pharmacy as a pharmacist.. As per labour rules apollo pharmacy management are not providing public holidays.. For election day also they are not provided any holiday.. They are not proving minimum wages for pharmacist according to market. Monthly 9000 only they are giving which is not standard as per maket..
      So i request you look into apollo management and provide sufficient public holidays for employees and provide minimum basic wages
      Jun 7, 2019
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      May 02, 2019
      Updated by nikhiljayraj2019
      Hi, oh behalf of my wife Iam giving this complaint.
      Currently she is working in Apollo pharmacy as a pharmacist..as per labour rules Apollo pharmacy management are not providing public holidays..for election day also they are not provided any holiday..they are not proving minimum wages for pharmacist according to market.monthly 9000 only they are giving which is not standard as per maket..
      So I request you look into Apollo management and provide sufficient public holidays for employees and provide minimum basic wages
      May 02, 2019
      Updated by nikhiljayraj2019
      Hi, on behalf of my wife Iam giving this complaint.
      Currently she is working in Apollo pharmacy as a pharmacist..as per labour rules Apollo pharmacy management are not providing public holidays..for election day also they are not provided any holiday..they are not proving minimum wages for pharmacist according to market.monthly 9000 only they are giving which is not standard as per maket..
      So I request you look into Apollo management and provide sufficient public holidays for employees and provide minimum basic wages
      Verified Support
      May 03, 2019
      Apollo Pharmacy Customer Care's response
      Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0519-02 in your mail to enable us to address your concern on priority.
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        N
        Nagarjuna981
        from Delhi, Delhi
        May 1, 2019
        Resolved
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        Resolved

        update mobile number for loyalty card

        Address: 517501

        Hello team,

        Be advised that i want my mobile number associated to loyalty card was lost and closed. Please assist me in updating with my new mobile number.

        I have been advised by pharmacy people that to redeem loyalty points an otp is required. So, need assistance in mobile number update

        My loyalty card number #[protected]

        I had sent a mail to [protected]@apollopharmacy.in...
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        7 found this helpful
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        S
        Sugandakumar
        from Tirupati, Andhra Pradesh
        May 1, 2019
        Resolved
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        Resolved

        wrong medicine given

        Address: Ramanathapuram, Ramanathapuram, Tamil Nadu

        நான் எனது அக்காவின் குழந்தை வேர்க்குரு பவுடர் வாங்க இராமநாதபுரம் மாவட்டத்தில் உள்ள அப்போலோ மருந்தகம் சென்று இரண்டு வயது குழந்தைக்கு வேர்க்குரு பவுடர் வேண்டும் என...
        +2 photos
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        M
        Mamta Kajania
        from Mumbai, Maharashtra
        Apr 30, 2019
        Resolved
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        Address: Vasundhara enclave Vardhman plaza, New Delhi, Delhi, 110096

        Your service team behaviour is very pathetic. I buy some medicine and apollo staff even did not check the dr prescription date and in front of all the people in store he started saying that he will not give me medicine without checking the prescription. Dr. Has mentioned the date for medicine for one month and he didn't check the prescription date and infront of every body he started souting that he require new prescription from doctor. He was aware of this that i buy weekly medicine from him and my date of prescription was 6th april, 2019. I asked for a medicine and he denied. Since iam a regular customer of apollo i felt humiliated as my medicine was finished and there was still one week for my next visit to doctor.
        Jun 3, 2019
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        May 03, 2019
        Apollo Pharmacy Customer Care's response
        Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0519-02 in your mail to enable us to address your concern on priority.
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          I
          Identify Yourself
          from Delhi, Delhi
          Apr 26, 2019
          Resolved
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          Resolved

          Address: Alpha 2, I 218 second floor, Gautam Buddh Nagar, Uttar Pradesh, 201310

          Dear sir/mam,
          A few days later i was purchasing some stuff from apollo pharmacy which is in alpha 2, gr. Noida.
          The matter is this when i asked cashier to take the payment through the phonepay and he denied and it happend with me everytime because i am a regular customer so i face it regularly even internet and online payment facility is good at that place because every nearby shop take online payment.
          So this time i asked him why you don't take payment through phonepay even company (Apollo) provide you this facility and apollo spent lot of money in this facility but still he is not taking me seriously so i told him that today i will pay through phonepay no matter what, you put the phonepay/paytm advertisement banner at your store and you are not taking any online payment, suddenly he became rude at me and his partners was frightening me.
          This incident disappointed me very much, after that day i haven't purchased any thing from alpha 2 apollo pharmacy due to this case.
          I think you will take this seriously and do further action regarding this.

          Thanks & regards
          Aman varshney
          (Tetrahedron manufacturing services pvt. Ltd)
          Jun 1, 2019
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Verified Support
          Apr 29, 2019
          Apollo Pharmacy Customer Care's response
          Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-48 in your mail to enable us to address your concern on priority.
          My doctor at Apollo prescribed tiova ratocaps 9 mcg. You gave me 18 mcg.
          I will come to replace in the evening today.

          complaint regarding bad behaviour of apollo pharmacy employee - Comment #3419173 - Image #0
          complaint regarding bad behaviour of apollo pharmacy employee - Comment #3419173 - Image #1
          Apollo Pharmacy Customer Care's response, May 3, 2019
          Verified Support
          Apologies for inconvenience caused to you. We have made a note of the details. Please come and exchange.
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            Nagesh Baddi
            from Mumbai, Maharashtra
            Apr 26, 2019
            Resolved
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            Address: MVP colony near cancer hospital, Visakhapatnam, Andhra Pradesh, 530040

            I've visited 24hrs apollo at mvp colony and the staff was awake however acted as if he was sleeping.. After 5to10min of constant screaming the staff woke up n behaved rude. Video footage has been saved with the full incident. The lights were off n the staf[censored]sed unparlimentary language on me. Also, he said i'm not d customer so he won't provide service. Case will be filed on d shop n the staff nagaraju.
            +1 photos
            Jun 1, 2019
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Verified Support
            Apr 29, 2019
            Apollo Pharmacy Customer Care's response
            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-47 in your mail to enable us to address your concern on priority.
            Maine medicine purchase ki thi ab kuch bach gayi h medicine store vidhadhar nagar vale mana kar rhe h ki vapis nhi hogi help me anyatha m consumer court jaunga Me medicine unki ahop par hi dekar aa gya hoomujhe jaldi sesamadhan chahiye
            Apollo Pharmacy Customer Care's response, May 3, 2019
            Verified Support
            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0519-07 in your mail to enable us to address your concern on priority.
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              Address: Apollo Pharmacy swathi threatre road, Bhavanipuram, Vijayawada, Krishna, Andhra Pradesh, 520012

              We made purchase in apollo pharmacy located at swathi threatre road, bhavanipuram, vijayawada using paytm, they mentioned they didn't receive the amount 1150 /-, hence i made another payment using paytm again, paid 1150 rupees successfully 2nd time. Post this incident, i had contacted paytm for cross checking the 1st transaction of 1150 rs, paytm had done thorough investigation and confirmed that it is successfully transferred to apollo pharmacy...
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              S
              saravanansunil
              from Delhi, Delhi
              Apr 20, 2019
              Resolved
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              Resolved

              refused change of product

              Address: Kanyakumari, Tamil Nadu, 629002

              Today half an hour before we bought baby napkin stick type by my brother in law, after i saw instantly we like to change jatty type, but the appllo pharmacy represantative refused to change the product. It cost arounnd 450 rupees. We are really unsatisfied with apollo pharmacy. Already we r regularcustomer apollo product especially baby product.
              Place i am complaining is chettikulam junction, nagercoil....
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              Peush Prabhakar
              from Varanasi, Uttar Pradesh
              Apr 18, 2019
              Resolved
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              Resolved

              Address: 211003

              Purchased zerolac infant milk substitute, your employee charged 20 rupees in excess and when asked why? Said system is not updated sir! And changed the digits on reciept by using pen as 495 rupees instead of 475 printed on reciept.
              As far as my information you have an online connectivity with every store connected and price gets updated centrally.
              May 22, 2019
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2019
              Apollo Pharmacy Customer Care's response
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-40 in your mail to enable us to address your concern on priority.
              I am from Koduru, Kadapa Andhra Pradesh,
              Apollo pharmacy is not giving bill for purchased product.
              Apollo Pharmacy Customer Care's response, May 3, 2019
              Verified Support
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0519-09 in your mail to enable us to address your concern on priority.
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                R
                Rsrobert
                from Mumbai, Maharashtra
                Apr 16, 2019
                Resolved
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                Resolved

                rude behaviour of staff

                Address: 627011

                Dear sir/madam,
                I went to the shop which is in ktc nagar (Opp to bus depot) tirunelveli district, tamil nadu. The staff behaviour is very rude & worst (8.30 pm). One lady customer is asking the thyroid medicine for that one staff is saying the medicine is there and another staff is saying it is not there. The staff quarrel with the customer and the staff reply as below "we will not give you go and complaint anywhere. Why you are keeping...
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                Kishoreogirala
                from Mumbai, Maharashtra
                Apr 15, 2019
                Resolved
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                Resolved

                Address: Venkata Radha Krishna Murthy,1-34-23,Near market baba Temple,behind Basu Kottu, Vykumtapuram, Chirala,523155, Prakasam, Andhra Pradesh, 523155

                C1902281940216456055091, transaction id. Pay via phone pe, but chirala appolo pharmacy employees are not received payment but amount credited to appolo account on 28. Feb.2019, 7:40pm onwards. And also i have paid cash mode but my online amount not returned to my bank account. Update as early as possible not responce your appolo store members.
                Regards
                Kishore
                [protected]
                +1 photos
                May 21, 2019
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Verified Support
                Apr 16, 2019
                Apollo Pharmacy Customer Care's response
                Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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                  B
                  Babu Suthradhar
                  from Delhi, Delhi
                  Apr 15, 2019
                  Resolved
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                  Resolved

                  Address: 204/1B Linton Street Kol=7, Kolkata, West Bengal, 700046

                  I bought some products for rs. 2316.10 from apollo pharmacy, park circus 204/1b linton street kol= 7 on 14.04.19 at 8.05. P. M. I made the payment by debit card. After swiping the card in the pos machine and entering the password, when i called the counter salesman to proceed further, he carelessly tried to take the pos machine in his hand. As a result he slipped the pos machine and fell the pos machine on the ground and damaged it. By this time i got the sms from my bank that rs 2316.10 was debited from my account. That counter salesman tried to reconnect the pos machine but due to technical problem it did not start to function properly. He told me that since the bill was not printed in the printer, the payment was not made and that i had to make the payment again. Due to some urgency, i had to again make the payment using my same debit card in another pos machine of the shop. As a result i made the payment twice.
                  Kindly look into the matter and refund me rs 2316.10 to my account from where it was paid.
                  May 17, 2019
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 15, 2019
                  Apollo Pharmacy Customer Care's response
                  Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-33 in your mail to enable us to address your concern on priority.
                  Apollo pharmacy south city, Jadavpur, kolkata . In this weather at this store.. Air condition was very poor . In this area was very hot . Customer not able to stand there .. please do something. There are no fan at all . This pharmacy place is very short .
                  Apollo Pharmacy Customer Care's response, May 3, 2019
                  Verified Support
                  Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0519-10 in your mail to enable us to address your concern on priority.
                  Seller who are working in Apollo are cheating the customers very blindly and they are not giving discount and after the customers goes out paying the workers are taking out the printed Bill and workers are taking the discount amount of customer...this idiotic issue call me i Will give full information [protected]
                  Apollo Pharmacy Customer Care's response, May 3, 2019
                  Verified Support
                  Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
                  Didn't respond properly, irregular talking with customers, harsh talking with customers, bad piece of activities
                  Apollo Pharmacy Customer Care's response, May 3, 2019
                  Verified Support
                  Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0519-12 in your mail to enable us to address your concern on priority.
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                    A
                    Anu_21_N
                    from Mumbai, Maharashtra
                    Apr 15, 2019
                    Resolved
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                    Resolved

                    Address: Malmaddi Station Road, Dharwad, Dharwad, Karnataka, 580001

                    I purchased medicine: gemitrol pack of 15 capsules from apollo pharmacy but after taking this medicine there was some reaction so i requested to return it next day but they refused to take it and give another medicine instead of returning the cash. I request to give medicine but still they refused. I've checked the return policy of apollo pharmacy and it states that 7 days is allowed. Why the hell this policy is there when they rejected my request? What should i do with those medicine? Cost: rs. 231.00 that's all waste of money for me.
                    Those # in that pharmacy took the medicine back from me n didn't give the other medicine nor they returned the money.
                    May 16, 2019
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 15, 2019
                    Apollo Pharmacy Customer Care's response
                    Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-34 in your mail to enable us to address your concern on priority.
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                      Naresh Mahankali
                      from Gudivada, Andhra Pradesh
                      Apr 14, 2019
                      Resolved
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                      Resolved

                      Address: 12b newmaruthti nagar bear Krishnaveni talent school, Hyderabad, Telangana, 500060

                      Hi sir
                      I bought food products from my nearest appolo pharmacy which is kothapet new marthynagr branch
                      They charged extra means over the price than original price
                      And still fighter with me and he denay the give manager number
                      I have all the documents proof i wil wil further action on this like cheating the customer
                      Thanks and regards
                      Naresh mahankali
                      [protected]
                      May 23, 2019
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 15, 2019
                      Apollo Pharmacy Customer Care's response
                      Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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                        pradeep gahanshani
                        from Mumbai, Maharashtra
                        Apr 13, 2019
                        Resolved
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                        Resolved

                        Address: Bhayander, 401105

                        Team
                        There complaint against the third class store of apollo pharamcy in mira road silver park area in thane district.
                        My child has lotion motion doctor prescibed medicine and i had forwarded to them. From last 4 hrs they giving excuse that we will send you. My child is suffering and medicine are not om time.
                        If anything worse goes i will not bear the apollo pharmacy and will see to it this branch is shut down with immediate effect. Kindly take this as challenge.

                        Regards
                        Pradeep
                        [protected]
                        +1 videos
                        May 16, 2019
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2019
                        Apollo Pharmacy Customer Care's response
                        Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
                        Apr 17, 2019
                        Updated by pradeep gahanshani
                        Dear Health minister sir
                        This company (Apollo pharmacy mira sliver park)branch were giving good services in past, from 11 months new staff are not well equipped to handle the outbound customer, they have not kept mobile watsup for outbound customer for the whole day so that we can send the prescription on watsup, bcz doctors handwritten is not readable.
                        Today order is placed they have ignored this time also.
                        Request to take action or keep the branch at bay.
                        Pravin the are manager are not strict on staff, i told him to be strict on the staff i think he has failed to do so.
                        1hr has gone i have not received any confirmation call that your parcel have been dispatched.(17/4/19) 9:42 pm order placed

                        Regards
                        Sep 14, 2019
                        Updated by pradeep gahanshani
                        Branch still in same tune nothing has changed
                        No bill was provided by pharmacy and stating minimum bill should be 200 for the bill. When I speak with him he was then installing the paper to the printer. I was waited for 15min he was installing the paper to the printer.
                        Apollo Pharmacy Customer Care's response, Apr 20, 2019
                        Verified Support
                        Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0419-41 in your mail to enable us to address your concern on priority.
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                          A
                          anaz singh
                          from Delhi, Delhi
                          Apr 9, 2019
                          Resolved
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                          Resolved

                          not attending properly and misbehaving and misguided

                          Address: Apollo farmacy ,swarn path ,mansarovar ,jaipur, Jaipur, Rajasthan, 302020

                          I purchased nycil powder from apollo farmacy, swarn path mansarovar, jaipur, rajasthan, in which gulcon d is free but shopkeeper do not give me.
                          When i go to second day for this free item another guy say that boy will come tomorrow so you will come tomorrow and deal with him. I again go next day but that guy again say that boy come tomorrow.
                          I told him this free item cost is not more than 30 rs. And i visited your shop 2 time...
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                          Maheshwaran Srinivasan
                          from Chennai, Tamil Nadu
                          Apr 9, 2019
                          Resolved
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                          Resolved

                          Address: Besant nagar, Chennai, Tamil Nadu

                          Medical stores are not giving the quantity of tablets we ask for. Instead they push us the whole patch of tablets even if v need only one or two from that patch. This is total unethical way of doing business and pure atrocity from their side.
                          In case of emergency if we don't have money to buy the whole patch, what will one do.
                          Action should be taken on this immediately.
                          May 15, 2019
                          Complaint marked as Resolved 
                          Apollo Pharmacy customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 12, 2019
                          Apollo Pharmacy Customer Care's response
                          As a Policy If have Valid Prescription, We will cut strip even if 1 Tablet is Written. Without Prescription we recommend buying 1 Strip so Customer has All Details Including Expiry Of Medicine.
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