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Apollo Pharmacy Complaints & Reviews

3.1
Updated: Nov 6, 2025
Complaints 2013
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Apollo Pharmacy reviews & complaints page 63

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B
bala2345
from Chennai, Tamil Nadu
Apr 8, 2019
Resolved
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Address: moulivakkam, kunrathur rd bai kadai, 600116

Dear sir,
I am balasubramanian. Mobile [protected]

I had purchased medicine rs 283 dt: 31 march 19 timing 7:45 pm.in apollo (Bai kadi)
Kunrathur road, moulivakkam, near eagle electornics.

They are two times swipe in my depit card.
So debited amount twice in my account.
Rs 283 + 283 = rs 566 credited in your account.

Still did not refund rs 283 in my account.

Please clarify my request

Thanks
Balasubramanian
May 19, 2019
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2019
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
Apr 12, 2019
Updated by bala2345
okay sir
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    T
    Tusharg94
    from Delhi, Delhi
    Apr 6, 2019
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    Address: New Delhi, Delhi

    Hi myself dr tushar. On 4 april my wife got mild to moderate allergic reaction to some food with rashes all over body. I went to apollo pharmacy on bangla sahib road near lady harding medical college. I asked for injection avil he (Mr rp thakur) told me they dont sell injection avil in very rude manner..
    Is it true??? You dont sell this injection.
    Secondaly i am very disappointed to see behavior of this employee of yours and i hope hat you will take cognizance of this..
    Thank you
    You can reply at - [protected]@gmail.com
    Apollo Pharmacy customer support has been notified about the posted complaint.
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      H
      Hemant Raste
      from Mumbai, Maharashtra
      Apr 5, 2019
      Resolved
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      Resolved

      Address: T. N. Mukharjee Rd, Dankuni Housing. Dag No.-RS1793, LR-2830, (Gr. Floor), Dankuni, Hooghly, Pin: 712311 on 4th April'2019., Hooghly, West Bengal, 712311

      It took more than 40 minutes to deliver the available medicine and collect the payment through electronic media as the credit card pos machine was non functional due to faulty connecting wire available at the store. Store address:
      T. N. Mukharjee rd, dankuni housing. Dag no.-rs1793, lr-2830, (Gr. Floor), dankuni, hooghly, pin: 712311 on 4th april'2019.

      I hope the problem will be solved with desired efficiency and action.
      May 13, 2019
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      Apr 12, 2019
      Apollo Pharmacy Customer Care's response
      Thank you for bringing this to our attention. We’ll make sure that this doesn’t happen again in the future. We apologize for the inconvenience once again.
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        D
        Dr jegatheesan
        from Mumbai, Maharashtra
        Apr 4, 2019
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        Resolved

        Address: Chennai, Tamil Nadu, 600029

        Four times i have come to dis shop on the same dayin govindan street aminijikarai chennai for susten 200mg tablet. Met with mr thirumalai. Very bad response. Should have informed me about the un availability of medicines. Morning 8am, 11am, 2pm, 10 pm. All these times have been given by them. I abe given my mobile number they would ve informed me. For a doctor dey do live. Wat about a general public
        May 13, 2019
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        Apr 12, 2019
        Apollo Pharmacy Customer Care's response
        Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-17 in your mail to enable us to address your concern on priority.
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          P
          PPankhuri
          from Bengaluru, Karnataka
          Apr 3, 2019
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          Address: 560029

          I bought apollo honey in 2-04-19, which is menufectured on feb 18. Written mrp of honey is 365 but in bill it is mentioned as 300 (As per discount). But seller charges me 355 inr as he added 55 inr for soft tissue (Not purchased) and he was telling that he had adjusted honey price with issue.
          As per his explanation mrp of honey is not updated in system, but how is it possible that from 1yr apollo pharmacy has not updated rates in system. I am attaching bill here, kindly provide me solution.

          Regards,
          P pankhuri
          [protected]
          +1 photos
          May 13, 2019
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Verified Support
          Apr 12, 2019
          Apollo Pharmacy Customer Care's response
          Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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            A
            appolo.bill
            from Bengaluru, Karnataka
            Apr 3, 2019
            Resolved
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            Resolved

            Address: Barasat Colony More Kolkata 700125, 700125

            Am an retired ex - defense serviceman on 2nd april around 8.30 pm, i visited above pharmacy to purchase two strips of glimulin mf and onw strips of rosave 10 and they handed over me glimulin mf but during billing they mentioned in the bill glimulin mf2 and which was rs. 100/- costlier than glimulin mf when i checked the bill and asked them the reason for the wrong billing then they start mis - behaving, and refused to returned the excess money, and the cancel bill, actually this is one type of fraud, regularly they used make such bill and those who are not checking and paying online, thereafter they cancel the bill and keep the excess money in their pocket and make a fresh bill.

            So my sincere request pl investigate the matter and punish the culprits.
            Now we will publish this in all social media so that customers are become careful from such fraud billing.
            May 4, 2019
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Verified Support
            Apr 03, 2019
            Apollo Pharmacy Customer Care's response
            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-04 in your mail to enable us to address your concern on priority.
            Bought tetra pack juice at Apollo hospitals Jubilee hills. Total is 86.50/- Swipedmy credit card for RS 87/-. Do not know where my .50/- went to whom. Why do they round figure like this and robbing.
            Apollo Pharmacy Customer Care's response, Apr 12, 2019
            Verified Support
            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0419-25 in your mail to enable us to address your concern on priority.
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              S
              specific
              from Vadodara, Gujarat
              Apr 1, 2019
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              Resolved

              Address: 925, GIDC Makarpura, Industrial Area Vad, 925, GIDC Makarpura, Industrial Area Vad, Vadodara, Gujarat, 390 010

              I have purchased nova rapid from apollo pharmacy (ravi complex, manjalpur branch)on 01/04/2019, when i opened it i found leakage in it,
              i have submitted complain in written with the leaked piece,
              but the representative of the branch refuses to sign in written complain. I request you to solve my problem as early as possible.
              Thank you
              +3 photos
              May 5, 2019
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Verified Support
              Apr 03, 2019
              Apollo Pharmacy Customer Care's response
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-03 in your mail to enable us to address your concern on priority.
              The prices of consumables(Medicines, injection) are 3x higher than outside and online.
              Straightly looting the patient. Hence I would like to request the authority to look into the matter and take the necessary steps to stop all this. Not every family can bear the such cost. I would never recommend Apollo Pharmacy for its unbelievable high cost.
              Apollo Pharmacy Customer Care's response, Apr 12, 2019
              Verified Support
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0419-26 in your mail to enable us to address your concern on priority.
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                A
                ANANDAGRAWAL444
                Apr 1, 2019
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                Resolved

                Address: M-254, Ground Floor, Orchid Island, Sector 51, Gurugram(Haryana), 122018

                Feedback - i think that the personnel at the apollo stores should be more sensible that they are delivering medicines and not the grocery items. I placed order with apollo pharmacy, ocus quantum mall, gurgaon for certain medicines. They confirmed me that they will deliver the medicines within 1 hour. My house is within 1 kms of the apollo store. Now even after 2.5 hours they are saying that it will take 1 more hour. If they can't deliver than they should clearly tell so that patient can make alternative arrangement. Please understand that in medicines few hours delay can make a lot of difference and patient is left to suffer due to negliegence of the stores person.

                This kind of attitude is not expected from a reputed company like apollo pharmacy.

                Regards
                May 7, 2019
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Verified Support
                Apr 01, 2019
                Apollo Pharmacy Customer Care's response
                Thank you for bringing this to our attention. We’ll make sure that will correct it now. We apologize for the inconvenience once again.
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                  A
                  Arupratan99991
                  from Kolkata, West Bengal
                  Mar 31, 2019
                  Resolved
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                  Resolved

                  digital blood pressure machine showing incorrect reading

                  Address: 76/13 p Majumdar road Haltu Kolkata, Kolkata, West Bengal, 700078

                  I had purchased a digital Blood pressure machine manufactured by Apollo pharmacy on 28th Mar 2019 from Apollo pharmacy 19 Haltu Main Road Haltu Branch mobile phone number [protected] .land line number, [protected]. Supervisor Pradip Bhowmik Salesman ManasTh receipt is attached.
                  Since I purchased the machine it is showing incorrect and irrelevant reading for all of my family members. For example in case of my mother having high pressure...
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                  Amrita_27
                  from Chennai, Tamil Nadu
                  Mar 29, 2019
                  Resolved
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                  Resolved

                  Address: Greams road, Chennai, Tamil Nadu

                  Hi I want to complain about the Apollo pharmacy regarding the delay in providing medicines. Today I went there and asked for 3 small items as it was too urgent. But they made me wait for 45 minutes and that too for 3 items, generated 3 separate bills.Can't they give bill at once so that I don't need to pay again and again. This is really pathetic. There are at least 20 persons inside it but then also they take such a long time to give medicines.
                  May 2, 2019
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 01, 2019
                  Apollo Pharmacy Customer Care's response
                  We value our customers opinions and suggestions, if any thing we want to improve, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-60 in your mail to enable us to address your concern on priority.
                  I purchased Electro Choice Orange 200ML today on 1st April 2019 and I got manufacturer date is 22 Nov 2016 and expired on 22 Nov 2017 approx 2.5 years old this type of products sold by Apollo pharmacy which is not acceptable at all and playing with our health.

                  regarding apollo pharmacy, main road, greams road - Comment #3394470 - Image #0
                  regarding apollo pharmacy, main road, greams road - Comment #3394470 - Image #1
                  regarding apollo pharmacy, main road, greams road - Comment #3394470 - Image #2
                  Apollo Pharmacy Customer Care's response, Apr 3, 2019
                  Verified Support
                  Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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                    L
                    LavanyaGT
                    from Hyderabad, Telangana
                    Mar 29, 2019
                    Resolved
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                    Resolved

                    sold an infected eye drops

                    My dad has brought cromal eye drops - 5ml on date 26/03/2019 from apollo advantage cc-102, sainikpuri. I am suffering from hay fever so went and brought this eye drops.
                    Batch number: n70104
                    Manufacturing date: dec 17
                    Expiry date: nov 20
                    I found there were ants inside the sealed bottle of eye drops. Luckily i was able to see them and realized before putting the eye drops into my eyes. I have the bill, which shows...
                    +2 photos
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                    J
                    jatinmshah4
                    from Jamnagar, Gujarat
                    Mar 27, 2019
                    Resolved
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                    Address: F-204/205 meghdhnush society old padra road, Vadodara, Gujarat, 390020

                    Sir i purchase medicine from apollo pharmacy from manisha cross road, Vadodara, gujarat.After one day my doctor advised me to stop medicine.so i go to store for return my medicine.but store manager refused to return back medicine.so i call to customer care of Apollo pharmacy but they could not help me for return medicine.so i request you pl. help me as early as possible.
                    Thanks.
                    Jatin shah [protected]
                    Apr 29, 2019
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 29, 2019
                    Apollo Pharmacy Customer Care's response
                    Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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                      M
                      Manjunath Muthaiah
                      from Bengaluru, Karnataka
                      Mar 27, 2019
                      Resolved
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                      Dear apollo team,

                      Looks like you have not trained your store team on how to behave with the customers. Very unprofessional and they want to argue or fight with the customers.

                      I had visited your store at agrahara dasarahalli magadi raod bangalore on 25/3/2019 to buy medicines and there were couple of medicines which was not available, the one being tab ornida 500, your people at the store forced me to buy another tablet saying that it is very similar to the one i had asked for. My question to you is whether these guys are qualified doctors? Their only job is to sell medicines and not force the customers to buy alternative medicines which the doctor has not prescribed. So i bought the alternative medicine given by your sales guy and went back home to find that the medicine which was given is for the treatment of diarrhea and i'm not suffering from it. Hence i returned it on the same day.

                      Today again i went to your store to buy tab augmentin duo 625, but to my surprise the sales guy is offering me a different medicine and forcing me to buy it saying that tab augmentin duo 625 is out of stock, i told him that i would come in the evening to buy but he is telling that the supply of this medicine is not there at all...

                      Also i wanted to return tab pantodac which was not used by me and that's when your sales guys started telling me that you returned some medicine on 25th and again you are returning, to which i told them the reason why i returned as it was not prescribed by the doctor and i was not suffering from diarrhea and that's when they started arguing with me and replying in a rude manner.

                      Please teach your team to behave properly with the customers and tell them not to sell or force alternative medicines which is not prescribed by the doctor.

                      Also they did not apply the points that i had from previous purchase saying that the server is down.
                      Apr 29, 2019
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 28, 2019
                      Apollo Pharmacy Customer Care's response
                      Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-54 in your mail to enable us to address your concern on priority.
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                        A
                        Ahteshamm7
                        from Bhopal, Madhya Pradesh
                        Mar 27, 2019
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                        Address: Newtown, 509001

                        I buyed medicines of 1900 so i should 10%discount that is 190 rupee... I payed approx 600 cash and remaining 1300 buy apollo credits which i saved from long time.. But i got only 60 in my appollo credit (Mobile no)... When i asked them next day about they said discount for gift will not be credited then what is the use of saving i could have took direct dicsount always.. Almost i i buy 6 to 6k medicines every month from 2 to 3 yrs... I m going to stop buying medicine from you
                        Apr 28, 2019
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 28, 2019
                        Apollo Pharmacy Customer Care's response
                        Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-53 in your mail to enable us to address your concern on priority.
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                          R
                          Ramanand Chourasia
                          Mar 22, 2019
                          Resolved
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                          Resolved

                          non refund of my money of rs.1633/- debited from my account

                          Address: LGS Bougainville, Flat-1C,15 Chandi Ghosh Road Near ITI College, Kudghat, Tollygunge, Kolkata, West Bengal, 700040

                          Sir, i ramanand prasad chourasia, had done one credit transaction of rs.1633/- on[protected] to apollo pharmacy, kudghat branch, kolkata, from my savings account through "phone pe" app on account of purchase of some medicines as some cash back offer on transaction through "phone pe" was going on during those day. Though, my account was debited by rs.1633/-, the apollo sales person told me that they have not received the money as the transaction...
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                          ID Shadab Sayed
                          from Hyderabad, Telangana
                          Mar 21, 2019
                          Resolved
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                          Resolved

                          Address: Choolaimedu high road,sourashtra nagar,nungambakam,chennai, Tamilnadu, 600098

                          I am shadab from bangalore. I am taking treatment from 2015 for my back pain. Other than medicine i buy redbull regular and cosmetic items sometime appolo. A month i purchase minimum 3000/- to maximum 6000/-rs. Items. For pas 2 months am in chennai, stay near by this outlet. From this outlet i had very bad experiance. Staffs dont have manners at all. Whenever i speak they used ask me to speak in tamil badly got insulted. Even if i am not fluent to speak tamil i can understand tamil. Which your staffs are not aware. Today the lady who was in duty gave this statement. "enik ungal sollathonnu puriyala, edam kaali pann". I hope i dont need to explain the meaning of it. Apollo decide to go for your staffs favour or customers incovinience. I hope you will take action against this staff. Or apollo announce that customers should learn regional languages. If i dont get justice now. I will use social media to expres my emotion with video clip of incident
                          Apr 22, 2019
                          Complaint marked as Resolved 
                          Apollo Pharmacy customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 22, 2019
                          Apollo Pharmacy Customer Care's response
                          Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-44 in your mail to enable us to address your concern on priority.
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                            S
                            sathish sriju
                            Mar 20, 2019
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                            Resolved

                            Address: Apollo pharmacy kumananchavadi near iob bank, Chennai, Tamil Nadu, 600056

                            Really he is behaving very rude with customers, it's very bad. I don't want to purchase any medicines in apollo henceforth. I will also spread with my friends on this. Request to take immediate actions and educate him how to behave with customer. If possible please give training to improve your business

                            Apollo pharmacy kumananchavadi mangadu road near iob bank
                            Apr 21, 2019
                            Complaint marked as Resolved 
                            Apollo Pharmacy customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 21, 2019
                            Apollo Pharmacy Customer Care's response
                            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0319-41 in your mail to enable us to address your concern on priority.
                            As I was waiting on consult a pharmacist to consult a medicine he is not properly responding to me and others
                            Apollo Pharmacy Customer Care's response, Mar 22, 2019
                            Verified Support
                            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0319-45 in your mail to enable us to address your concern on priority.
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                              R
                              Ros Bhandari
                              Mar 20, 2019
                              Resolved
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                              Resolved

                              misbehaviour by the staff and not return the medicine what I bought.

                              Address: Venketesan street near karur vysya bank tambaram ,chennai, Chennai, Tamil Nadu, 600045

                              Venketesan street near karur vysya bank apolo pharmacy located in tambaram chennai.I purchase medicine, 2 month back i asked before it will return if possible because i am not sure about of medicine .There staff they said don't worry we will return the medicine but we won't give u money back, I agree for that after 40 days i went to return the stuff her name is annita she said, she is arguing with us also she said it won't return because...
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                              Viswadha
                              Mar 20, 2019
                              Resolved
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                              Resolved

                              complaint regarding my product delivery and no proper response

                              This is viswadha. I have ordered a product from apollopharmacy.in on 14th march 2019 and i haven't received any information regarding an estimated or accurate delivery date. I have been contacting them and they ask me to send a mail but the mail id they provided me of the concerned department doesn't seem to respond. It's been 6days already and my product is still under processing. There isn't a proper response at all....
                              +3 photos
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                              Shantanu Tanwar
                              from Jaitaran, Rajasthan
                              Mar 17, 2019
                              Resolved
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                              Resolved

                              Address: Jaipur, Rajasthan

                              Hi, i am stop using apollo pharmacy as the medical retail outlet, the staff at apollo pharmacy (Near reliance fresh, vidhyadhar nagar, jaipur) name of the staff - ram niwas is very rude in behaviour with the customer. My apollo id is [protected]. The sales person is behaving un professional manner. Less staff was available at the store and no proper maintain of line.
                              Apr 24, 2019
                              Complaint marked as Resolved 
                              Apollo Pharmacy customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 18, 2019
                              Apollo Pharmacy Customer Care's response
                              We have made a note of the details. Our official will get in touch with you.
                              Dear Team, I have ordered baby food item on 23rd Feb'19 but still now I have not received product after multiple times of follow up in mail. Order No#[protected]. Payment has been done already.
                              Apollo Pharmacy Customer Care's response, Mar 22, 2019
                              Verified Support
                              We have made a note of the details. Our official will get in touch with you.
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