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Apollo Pharmacy Complaints & Reviews

3.1
Updated: Dec 29, 2025
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Apollo Pharmacy reviews & complaints page 82

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N
Naru95
from Manuguru, Telangana
Feb 5, 2018
Resolved
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Address: Anantapur, Andhra Pradesh, 515401

Appolo, gooty branch, anantapur, andhra pradesh. Staff behaviour with me is not good. He interacted with me on 05/02/2018, 8:45 pm regarding medicines. I am in hurry and asked him to serve quickly but he refused with anger and told me that i[censored] r in hurry please don't come next time to appolo. This is not good for a employee. Kindly take action about him
Mar 13, 2018
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2018
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0218-21 in your mail to enable us to address your concern on priority.
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    Tejaswinee
    from Bengaluru, Karnataka
    Feb 5, 2018
    Resolved
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    Resolved

    Address: 523002

    Hi,

    I have bought momypokopants daipers for 699 rupees in the follwing appollo pharmacy in below address, at 20 jan 2018

    Address: d no.8-25 (10), mangamur road, near rangarao hospital, ongole, andhra pradesh 523002
    Phone:[protected]

    I have paid the bill through credit card once and and it got approved in credit card machine, but the guy who is doing billing told that machine is not working properly and he swiped the card again and made the payement again.

    But i lost 699 rupees two times from my bank account, and i didnt got the 699 rupees back, i called them twice but they didnt give proper response.

    I need my 699 rupees back,
    Feb 13, 2018
    Complaint marked as Resolved 
    i didnt get my money back, how the issue got resolved
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    Feb 06, 2018
    Apollo Pharmacy Customer Care's response
    Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0218-20 in your mail to enable us to address your concern on priority.
    Feb 06, 2018
    Updated by Tejaswinee
    Hi,
    Thanks for the response, I have sent the contact details through mail.
    Please check.
    Feb 16, 2018
    Updated by Tejaswinee
    Hi,

    Thanks for the response, i got my money back.
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      P
      Prasath74
      from Karaikkudi, Tamil Nadu
      Feb 4, 2018
      Resolved
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      Resolved

      am complaint about new shop brokerage fee not settled

      Address: 630004

      Dear sir, am s. Prasath from karaikudi. I have doing here real estate business from last 20 years. (My contact number [protected])
      Before 8 months back appollo pharmacy staff approaches me for need a new shop for appollo pharmacy at sriramnagr near karaikudi. I have provide a shop space as them required as 17000/- (Seventeen thousand) per month rental basis. When they approach they were promised me to given one month rental amount for...
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      T
      Tapanvishnu
      from Hyderabad, Telangana
      Feb 2, 2018
      Resolved
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      can't exchange my product

      Website: Applo

      I bought a product from appolo pharmacy in my locality. I wish to exchange my product with another product for the same amount but the staff present there are not allowing the exchange. It is very disgusting for a pharmaceutical company like appolo to not satisfying a customer. Moreover they didn't provide me any bill of purchase.. Kindly help me out.. I just want to exchange the product....
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      S
      sarthakrulz
      from Ahmedabad, Gujarat
      Feb 2, 2018
      Resolved
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      lying pharmacists

      Address: Pune, Maharashtra, 411014

      The pharmacist, prakash bhavan stationed at the viman nagar branch at datta mandir chowk, lied to me to tell me that a particular prescription only medicine was out of stock. Only when i inquired further and checked online did i find out that it was actually in stock but the pharmacist was lying due to a lack of prescription (Which he did not check or was aware of) at that moment.

      I asked him to reconfirm and that's when he...
      +1 photos
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      அன்பு லாசர்
      from Chennai, Tamil Nadu
      Jan 31, 2018
      Resolved
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      Resolved

      Address: Madurai, Tamil Nadu, 625002
      Website: [email protected]

      Sir I had purchased a sum 460 worth medicine in my ATM card and amount debited my bank account but your staff says amount not credited to applo account and says roughly the debited details below

      Thank you for using your SBI Debit Card 622XX0377 for a purchase worth Rs460.0 on POS [protected] at Apollo Pharmacy txn# 422343.

      Please check your account and indimate the same. If your account credited please refund the same to me.
      Jan 31, 2018
      Complaint marked as Resolved 
      Sir my cell number 9486288778 Email [email protected]
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      Feb 02, 2018
      Apollo Pharmacy Customer Care's response
      We have made a note of the details. Our official will get in touch with you.
      I have purchased medicines worth Rs 3072 from your Porur2 branch on 22nd January . Till now discount has not reflected in my account . My mobile number is [protected].kindly advise on this.
      Apollo Pharmacy Customer Care's response, Feb 2, 2018
      Verified Support
      We have made a note of the details. Our official will get in touch with you.
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        J
        Jagadish Reddy T
        from Hyderabad, Telangana
        Jan 23, 2018
        Resolved
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        Resolved

        Address: Hyderabad, Andhra Pradesh, 500019

        Prescription was for kids tablets but the pharmacy people gave me adults tablets for my one year old kid after all verifications at pharmacy.
        After continuing that medicine for 1day my baby was drowsy all day and she got fever of 102c i rushed to the nearest hospital then they told me that the combination of medicine is with cytrizen with high dosa.
        This indicates the reckless behaviour of the people working in pharmacy. Will lodge complaint against apollo.
        Feb 24, 2018
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        Jan 24, 2018
        Apollo Pharmacy Customer Care's response
        Dear Customer, Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, request you to please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0118-37 in your mail to enable us to address your concern on priority.
        I have Apollo advantage Card No.[protected] but i never get discount on the purchase of medicine from Apollo pharmacy, the shop keeper at Pharmacy Selaiyur KVK nagar Chennai every times told the system is not working you will get rebate non next purchase.
        Apollo Pharmacy Customer Care's response, Jan 30, 2018
        Verified Support
        Dear Customer, Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, request you to please mail us your contact details at [email protected] mentioning reference number AP0118-43 in your mail to enable us to address your concern on priority.
        As apollo bp machine manufacturing is stopped.. I went to exchange the machine as suggested by one of the staff of apollo pharmacy.. But the btm layout, 16th main store staffs behavior was so bad and unprofessional. I asked for in charge number but they dint give.. Also they behaved very badly..
        Apollo Pharmacy Customer Care's response, Jan 30, 2018
        Verified Support
        Dear Customer, Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, request you to please mail us your contact details at [email protected] mentioning reference number AP0118-44 in your mail to enable us to address your concern on priority.
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          N
          Nisanthkt
          from Bengaluru, Karnataka
          Jan 22, 2018
          Resolved
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          Resolved

          Address: 560099

          Hi,
          I have purchased apollo glucometer last year and past 6 months i am not able to get the test strips in bangalore. I have checked with the nearby apollo pharmacy many times but now they are telling they have discontinued the product. They have asked for the bill, but i did not keep the bill for a one year old product. Please make arrangements to refund my amount or make the strips available.
          Jan 25, 2018
          Complaint marked as Resolved 
          Apollo Pharmacy sent me a mail to share my contact details and a person named Suresh(Contact no: 9900034953) called me from Apollo pharmacies and helped me to get the refund in the form of medicine from the nearest Apollo Pharmacy. I would like to appreciate Suresh for his valuable support.
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Verified Support
          Jan 23, 2018
          Apollo Pharmacy Customer Care's response
          Dear Customer, Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, request you to please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0118-36 in your mail to enable us to address your concern on priority.
          Verified Support
          Jan 24, 2018
          Apollo Pharmacy Customer Care's response
          We have made a note of the details. Our official will get in touch with you.
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            D
            Dinesh.kc127
            from Bhubaneshwar, Odisha
            Jan 19, 2018
            Resolved
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            Resolved

            Address: Sambalpur, Odisha, 768004

            Your apollo pharmacy staff of sambalpur, anithapali (Orissa) way talking is good. I am old customer of apollo pharmacy from long time. I came few month ago to sambalpur but earlier i was in bangalore and there not facing this kind of problem because staffs know medicine name and everything. But in sambalpur, anithapali staff don't know medicine name also after that rude behavior. From today i will go to some other medicine store. I am one software engineer working in one good mnc, they behave like i am buying medicines in free of cost like that. I don't like spoiled my image or self respect again and again. I can buy medicine from other pharmacy story.

            Thank you
            Dinesh. [protected]@gmail.com
            Feb 20, 2018
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Jan 19, 2018
            Updated by Dinesh.kc127
            Your apollo pharmacy staff of Sambalpur, Anithapali (Orissa) way talking is not good. I am old customer of Apollo pharmacy from long time. I came few month ago to Sambalpur but earlier I was in BANGALORE and there not facing this kind of problem because staffs know medicine name and everything. But in Sambalpur, Anithapali staff don't know medicine name also after that rude behavior. From today I will go to some other medicine store. I am one software engineer working in one good MNC, they behave like I am buying medicines in free of cost like that. I don't like spoiled my image or self respect again and again. I can buy medicine from other pharmacy story.

            Thank you
            dinesh.[protected]@gmail.com
            Verified Support
            Jan 20, 2018
            Apollo Pharmacy Customer Care's response
            Dear Customer, Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, request you to please share us your contact details to enable us to address your concern on priority.
            I am a member of pharmacy at TDI City Kundli Sonepat, they never deliver before 1 pm and after 7 pm they always take 2-3 hours to deliver medicine. Initially they used to deliver medicine of ₹50 but without informing customers they have put a cap of minimum ₹ 300 purchase of medicine. They keep changing rules this is pathetic
            Apollo Pharmacy Customer Care's response, Jan 30, 2018
            Verified Support
            Dear Customer, Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, request you to please mail us your contact details at [email protected] mentioning reference number AP0118-45 in your mail to enable us to address your concern on priority.
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              G
              G CHALAPATHI
              from Hyderabad, Telangana
              Jan 18, 2018
              Resolved
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              Resolved

              Address: Kurnool, Andhra Pradesh, 518002

              Dear sir
              Yesterday I purchased items at your Apollo pharmacy Abbas NAGAR branch Kurnool through phonepe. My wallet balance of 50/- debited and rest amount 157.40/- debited from my credit card. I get transaction successful message. But shopkeeper refused that he had not received money. While completing transaction after entering otp the shopkeeper resend the payment link without informing me for which he couldn't received the payment for successful transaction also. I take up the matter with phonepe lodged a complaint they replied that there was no issue with the transaction ( screen shot enclosed)and it was clear. I have not received the product from shopkeeper and amount was already debited. Pls do the needful at the earliest.
              +1 photos
              Feb 20, 2018
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Jan 18, 2018
              Updated by G CHALAPATHI
              Dear sir
              Yesterday I purchased items at your Apollo pharmacy Abbas NAGAR branch Kurnool through phonepe. My wallet balance of 50/- debited and rest amount 157.40/- debited from my credit card. I get transaction successful message. But shopkeeper refused that he had not received money. While completing transaction after entering otp the shopkeeper resend the payment link without informing me for which he couldn't received the payment for successful transaction also. I take up the matter with phonepe lodged a complaint they replied that there was no issue with the transaction ( screen shot enclosed)and it was clear. I have not received the product from shopkeeper and amount was already debited. Pls do the needful at the earliest. Did I Expect any reply??
              Verified Support
              Jan 20, 2018
              Apollo Pharmacy Customer Care's response
              Dear Customer, Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, request you to please share us your contact details to enable us to address your concern on priority.
              Jan 20, 2018
              Updated by G CHALAPATHI
              NAME G V RAGHAVENDRA
              CELL [protected]
              EMAIL [protected]@GMAIL.COM
              Jan 26, 2018
              Updated by G CHALAPATHI
              Still no reply from you?
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                P
                praveenkumar sinha
                from Hyderabad, Telangana
                Jan 18, 2018
                Resolved
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                Resolved

                strips for apollo glucometer

                Address: Hyderabad, Andhra Pradesh, 500090

                I have purchased apollo glucometer last year. But now strips for apollo glucometer are not available. All the outlets telling that the product has been stopped. If a devise has been sold by apollo then strips should be made available. Sales person at apollo outlet advising to purchase a new one of a different brand. This is highly unethical approach

                Praveen kumar sinha...
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                Angirous
                from Jaipur, Rajasthan
                Jan 9, 2018
                Resolved
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                Resolved

                Address: Alwar, Rajasthan, 301019
                Website: www.apollopharmacy.in

                Dear team
                I want to bring you notice that, this card is not of any use, i have made this card with card number [protected] on 1-1-2018 from your bhiwadi branch in avalon plaza. Earlier to this date i have asked your representative for making card but every time they told, we will make it later, now there is rush. Ok i have accepted because really there were so many customers. I have also told them i have also previous card which i have made two years back and told them please note my number is ([protected]) but they said no card is registered and our data of two years back is washed...!!! What does it mean you have no value of your old customers!!! But on 1st jan i have asked for new card they provided me card with number [protected] and i have purchased some item they noted it down in their register.

                But today when i have visited your pharmacy and purchased some more item then i am shocked after listening the statement of your representative that your card is not valid and you will not get any discount, then i told them you have provided me this card and i have requested them to please check your register in which you have written the details when you provided me card and when they checked it was found in register. Then they have changed their statement that your card is not registered because you have already registered with that number as you provides and please provide another number so i have given [protected]. So dear apollo i just want to know if my number was already registered then why not told earlier. You are making fool of customers. I just want my discount and justice, so that your trust not lost by me. One more thing your representative said among all the customers that we have provided this card to you and i feel so ashamed among all that iam a lier??? This will be the case of defamation.

                Mohit angirous
                [protected]
                Feb 10, 2018
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Verified Support
                Jan 10, 2018
                Apollo Pharmacy Customer Care's response
                We have made a note of the details. Our official will get in touch with you
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                  Bmk yadav
                  from Idukki, Kerala
                  Jan 7, 2018
                  Resolved
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                  Resolved

                  bad services provided to the customers

                  Address: Chittoor, Andhra Pradesh, 517101

                  U r pharmacy located at chandragiri will not give concession to the customers if any body ask simply he told that in this product no concession. If any body ask bill the printer will not work or otherwise give manual bill or less 5% on mrp when customer can demand. So pls take necessary action to the pharmacy boys otherwise u can also loss customers then after close the pharmacy like hetero....
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                  V
                  vennaru
                  from Coimbatore, Tamil Nadu
                  Dec 30, 2017
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu, 600041

                  The staff i don't know the name of him was very rude in answering us. I used to buy a lot monthly in apollo but the persons was very rude in answering our needs and he's making me to wait long and whoever is buying more he's taking care of him a lot i was very upset by his behavior and customer service and he's making me wait for long even though i came first.
                  Feb 11, 2018
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 01, 2018
                  Apollo Pharmacy Customer Care's response
                  We are sorry for the inconvenience caused to you. We have made a note of the details. Request you to share your contact details for us to look into it.
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                    B
                    Bivas Dutta
                    from Kolkata, West Bengal
                    Dec 30, 2017
                    Resolved
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                    Resolved

                    Dear sirs,

                    I was purchased medicine from apollo pharmacy, halisahar on 16.12.2017. Amount of bill was ₹235. Bill amount paid through united bank of india debit card twice and axis bank debit card once.

                    Cashier of pharmacy said payment through ubi debit card (₹470) declain. I made my payment through axis bank debit card.

                    Whereas amount deduction massage from ubi sent my mobile in front of him.

                    Cashier says deducted amount will be recovered within 72 hours.

                    Still today its not returns in my account.

                    Your kind co operation is required.
                    Feb 2, 2018
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 01, 2018
                    Apollo Pharmacy Customer Care's response
                    Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
                    On the 3rd of jan 2018 at the time of around 6:45am i needed orsl and some medicenes for an emergency i had visited the Apollo pharmacy of moti nagar branch keeping in the stock he did not provided me th stuff i needed andbthey sent me to other pharmacy i got this information from other pharmacy
                    Apollo Pharmacy Customer Care's response, Jan 13, 2018
                    Verified Support
                    Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
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                      S
                      salmanazeez
                      from Chennai, Tamil Nadu
                      Dec 26, 2017
                      Resolved
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                      Address: 632602

                      Hai sir
                      In gudiyattam branch near old bus stand. The employees of the branch handle customers worstlest like useing bad words and irritating the customers and forming group for argument with customers. And the billing person like rawdy he using bad words for the customer. The type of behavior will reduce the good thought of your pharmacy name. So please take the action.
                      I kindly request you to take the action.
                      Jan 26, 2018
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 26, 2017
                      Apollo Pharmacy Customer Care's response
                      Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
                      Appolo pharmacy, beside syamala theatre, rajahmundry, a person has teaken mrp price and neglegence behavier at store and iamthe card holder and regular costmer in the store please take action in this time on duty(21/12/[protected]@11-15pm .
                      Apollo Pharmacy Customer Care's response, Dec 29, 2017
                      Verified Support
                      Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
                      I am a old customer since last 4 years. I used to buy 20000 rs medicine
                      every month for my parents.
                      I used to pay by ATM.
                      Today at 1045 pm the duty staff( no name plate on civil dress) asked the atm pin for payments. On challenging this act the staff told that he will not
                      issue medicine. He even DENIED to open the gate at 1045 pm on 29 Dec 1017.
                      I returned without the lifesaving medicine.
                      Humiliated and harassed by that staff
                      I am a staff at SBI.

                      THE man told that if you want medicine then else hand over me the card and pin no and collect the medicine.

                      Is it not a crime done by your staff?

                      I will not visit your shop again if strong action not initiated on that
                      culprit.

                      Thanking you
                      Shantanu Bandyopadhyay,
                      Bagnan
                      [protected]

                      shantanu
                      Apollo Pharmacy Customer Care's response, Jan 2, 2018
                      Verified Support
                      We have made a note of the details. Our official will get in touch with you
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                        Raviprakash M
                        from Chennai, Tamil Nadu
                        Dec 23, 2017
                        Resolved
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                        Resolved

                        Address: 631209

                        A fatty black shopkeeper in height around 5.6" waring thicker silver chain in his neck, showing worst attitude with customers of apollo chemist at tiruttani. When i connect him through toll-free number, he said product (Nusobee casein-2) is available and ask me to come and purchase the product. After i reached pharmacy all the way i walked for two kilometers, he try to sell the nusobee casein-1, i ignored to purchase it. He took class to me by saying there is concept like 1 & 2. It clearly indicating that, he is how much careless about the product specifications of which he is selling to apollo customers.
                        Jan 26, 2018
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 26, 2017
                        Apollo Pharmacy Customer Care's response
                        Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
                        I purchased I-MOIST lotion from Apollo pharmacy on 21st Dec.
                        Price on product in 225
                        they charged: 249

                        Attached bill and product images.

                        worst attitude of shopkeeper - Comment #2958660 - Image #0
                        worst attitude of shopkeeper - Comment #2958660 - Image #1
                        Apollo Pharmacy Customer Care's response, Dec 29, 2017
                        Verified Support
                        We are sorry for the inconvenience caused to you. We have made a note of the details. Request you to share your contact details for us to look into it.
                        I purchased throwing pain relief spray from hmtnagar Nacharam hydbad for rs.245/- they have given receipt for rs.245/- the have not allowed discount of 10%
                        Pl let me know wether I eligible for it or not
                        Apollo Pharmacy Customer Care's response, Dec 29, 2017
                        Verified Support
                        We are sorry for the inconvenience caused to you. We have made a note of the details. Request you to share your contact details for us to look into it.
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                          K
                          kumarchvr
                          from Hyderabad, Telangana
                          Dec 23, 2017
                          Resolved
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                          Resolved

                          Address: 500040

                          Hi team
                          I purchased medicines on[protected] on apollo pharmacy at east anandbhag with shop id 91879.
                          I paid through phonepe app with transaction id c1712182222524931045251
                          Amount 439.60
                          Wallet balance 30
                          Total 469.60
                          But the merchant said amount not recieved to apollo account which is debited fron my sbi credit card account.
                          Order id[protected]
                          Date[protected]
                          So once again i swiped my sbi credit card with amount 469.60.
                          Jan 26, 2018
                          Complaint marked as Resolved 
                          Apollo Pharmacy customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 26, 2017
                          Apollo Pharmacy Customer Care's response
                          Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
                          Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 11018 in your mail to enable us to address your concern on priority.
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                            V
                            Venkat yellapu
                            from Chirala, Andhra Pradesh
                            Dec 20, 2017
                            Resolved
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                            thermometer problem

                            Address: Srikakulam, Andhra Pradesh
                            Website: [email protected]

                            Dear sir, last ten days back i buy a thermo meter. But that one is not working. Then i compliant about that problem in pharmacy. But they are not responding about my complaint. They changed the battery and give it back to me. I want to replace thermo meter. Address apollo pharmacy near saraswathi theater, rama laymana junction, srikakulam town. My mobile no. [protected]....
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                            Husiyar
                            from Vadodara, Gujarat
                            Dec 19, 2017
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                            non exchange and cooperation by staff for product purchased

                            Address: Vadodara, Gujarat, 390007

                            I required a nevea creame but by mistake i took the nevea moisturiser from the apollo pharmacy at vasna bhayali road vadodara. When it came to my notice i immediately went to change the same but the staff refused to change the same which was sealed and purchased at the same time. I was referred by one of my friend to purchase from apollo other than any medical shop from where i was purchasing my medicines. But in the first transaction itself...
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