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Apollo Pharmacy Complaints & Reviews

3.1
Updated: Mar 13, 2026
Complaints 2018
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Apollo Pharmacy reviews & complaints page 83

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K
kumarchvr
from Hyderabad, Telangana
Dec 23, 2017
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Address: 500040

Hi team
I purchased medicines on[protected] on apollo pharmacy at east anandbhag with shop id 91879.
I paid through phonepe app with transaction id c1712182222524931045251
Amount 439.60
Wallet balance 30
Total 469.60
But the merchant said amount not recieved to apollo account which is debited fron my sbi credit card account.
Order id[protected]
Date[protected]
So once again i swiped my sbi credit card with amount 469.60.
Jan 26, 2018
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2017
Apollo Pharmacy Customer Care's response
Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 11018 in your mail to enable us to address your concern on priority.
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    V
    Venkat yellapu
    from Chirala, Andhra Pradesh
    Dec 20, 2017
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    Resolved

    thermometer problem

    Address: Srikakulam, Andhra Pradesh
    Website: [email protected]

    Dear sir, last ten days back i buy a thermo meter. But that one is not working. Then i compliant about that problem in pharmacy. But they are not responding about my complaint. They changed the battery and give it back to me. I want to replace thermo meter. Address apollo pharmacy near saraswathi theater, rama laymana junction, srikakulam town. My mobile no. [protected]....
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    Husiyar
    from Vadodara, Gujarat
    Dec 19, 2017
    Resolved
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    Resolved

    non exchange and cooperation by staff for product purchased

    Address: Vadodara, Gujarat, 390007

    I required a nevea creame but by mistake i took the nevea moisturiser from the apollo pharmacy at vasna bhayali road vadodara. When it came to my notice i immediately went to change the same but the staff refused to change the same which was sealed and purchased at the same time. I was referred by one of my friend to purchase from apollo other than any medical shop from where i was purchasing my medicines. But in the first transaction itself...
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    Vinay Balaji
    from Hyderabad, Telangana
    Dec 18, 2017
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    Resolved

    i didn't get the original bills for the product that i have been purchased at apollo.

    Address: Hyderabad, Andhra Pradesh, 500050

    Hi team,

    This is to keep you informed that, i took some medicines from apollo in the month of august as i met with an accident. But i got all the duplicate copies of invoices.

    The insurance company that i'm claiming these bills is rejecting my bills saying that those are duplicate bills. They made it mandatory to submit all the invoice original copies to further processing the claim.

    Documents...
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    Nmahadev
    from Ahmedabad, Gujarat
    Dec 17, 2017
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    Address: Ahmedabad, Gujarat, 380061
    Website: Social media

    Respected sir,
    My name is vyas nayankumar rajendrakumar,
    My apollo pharmacy employee i'd is ap60883
    I was employed in apollo pharmacy for the last three months,..
    December 11.12.1017 left the job of apollo pharmacy,..
    I'm talking about my salary so i do not get the right probably answer and say that you do not get paid, you will happen,...
    I have not received the salary apollo pharmacy and ahmedabad sola hr department employee has the full responsibility of what i or my family will do in this regards,...
    So humble request to take immediate action on this subject matter

    Thanks
    Nayan r vyas
    Mo - [protected]
    [protected]
    Jan 18, 2018
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    Dec 18, 2017
    Apollo Pharmacy Customer Care's response
    We have made a note of the details. Our official will get in touch with you
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      S
      Shravanrao
      from Paloncha, Telangana
      Dec 15, 2017
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      Address: Hyderabad, Andhra Pradesh, 500089

      Hi,

      I shravan kumar from puppalaguda (Manikonda). Today i purchased medicine enterogermina 10 tubes and zaha ointment 1, from apollo pharmacy puppalaguda. Your employees are not given discount on the total amount. The store keeper straight away saying that the discount rule not available in apollo pharmacy. Please look on it.

      Thanks and regards,
      Shravan kumar,
      Ph: [protected].
      Jan 18, 2018
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      Dec 18, 2017
      Apollo Pharmacy Customer Care's response
      We have made a note of the details. Our official will get in touch with you
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        B
        Bandi Srinivas rao
        from Puruliya, West Bengal
        Dec 14, 2017
        Resolved
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        Resolved

        medical bill expiry date and batch numbers of received medicine are not matching

        Address: Koraput, Odisha, 763008

        I have purchased the medicine pharmacy located in Nalco township, Damanjodi.It is found that medical Bill batch number and expiry date are not matching with original medicine dispensed at the counter.Discrepancy has been taken to the notice of sales person in the counter and he is responding very arrogantly .He had issued me Not availability to purchase from any other Pharmacy.Since i am an employee of NALCo i could not purchase medicine...
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        D
        deepdeepu
        from Edakkulam, Kerala
        Dec 12, 2017
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        Address: 500062
        Website: Apollo pharmacy

        Hi this is pradeep
        Regarding ; compalaint on apollo pharmacy

        I am regular customer from 2 years for apollo pharmacy.
        Recently i took milk powder for my son as i took every month in a apollo pharmacy similac stage 2. Validity 2019

        When i came to home to feed my son just i opend i shock because i seen insects on powder.

        I raise the complaint on apollo pharmacy but the person who is sales excutive he didnt response he given me a call like sir come and replace thats it but still not again i didnt get any feedback from them or they didnt given call back to me so please find the attachments i have video also dont no its not uploding i just uploaded images with insect and bill have a look and let me know what type of action we can take on them.

        Because if i feed with out seeing powder to my son 1 year boy if any things happend who is the response for that?

        Please have a look on this matter and need full to me.
        Jan 13, 2018
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        Dec 13, 2017
        Apollo Pharmacy Customer Care's response
        Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
        I am highly disappointed by the service of apollo pharmacy outlet in sector 7 chandigarh. As i went there for medicines jalra M, amlong A, cepodem xp 325, n many more .. dese people denied to give me medicines with discount saying after 10 pm we do not give discounts.😤😤 Dis is nt the service i expected from such reputed company.!
        Apollo Pharmacy Customer Care's response, Dec 13, 2017
        Verified Support
        We are sorry for the inconvenience caused to you. We have made a note of the details. Request you to share your contact details for us to look into it.
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          A
          AB DEVILLIERS
          from New Delhi, Delhi
          Dec 7, 2017
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          Address: Krishna, Andhra Pradesh, 520010

          Almost all the apollo pharmacies in vijayawada are not issuing bills for the medicines unless we ask for it. Issuing bills is being seen as a favour done to the customers by the pharmacy staff. Kindly look into this issue.. I am complaining after my personal experiences at siddhartha nagar and nearby apollo outlets along with the experiences shared by my friends.
          Jan 8, 2018
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Verified Support
          Dec 08, 2017
          Apollo Pharmacy Customer Care's response
          We are sorry for the inconvenience caused to you. We have made a note of the details. Request you to share your contact details for us to look into it.
          My email ID is [protected]@gmail.com..I dont use mobile phone so i cant give my phone number...One more issue with your billing is compulsion of providing customer's mobile number which has to be dispensed with as few people may not have one or few may be unwilling to share their numbers..Thank you
          I have purchased medicines nebuliser liquid budicot and Levolin and mefthalphy every time I purchase some other medicines also every time on asking for discount on apollo card gives excuses saying server busy and we will add next time and never added the discount amount on mRP to my apollo card this pharmacist branch in Meerpet is horrible
          Apollo Pharmacy Customer Care's response, Dec 26, 2017
          Verified Support
          Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
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            K
            kanchi940
            from Lucknow, Uttar Pradesh
            Dec 6, 2017
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            Address: New Delhi, Delhi

            Exchange of product that was half filled. As i bought it on 5th december late night cd not return thought to return in morning. But in morning person at rkpuram sec 12 mr. Saroj accused me of extortion instead of accepting own fault. I have been daily customer of store since 5 years this is 1st time am disappointed and forced to complain. Kindly look into matter i have paid double for hal[censored]sed product (Clean and clear face wash) redirect above said person or i ll go to delhi consumer court
            Jan 7, 2018
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Verified Support
            Dec 07, 2017
            Apollo Pharmacy Customer Care's response
            We are sorry for the inconvenience caused to you. We have made a note of the details. Request you to share your contact details for us to look into it.
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              S
              suriya23
              from Bengaluru, Karnataka
              Dec 5, 2017
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              Address: Krishna, Andhra Pradesh
              Website: Network problem

              I have purchased medicine in apollo pharmacy through debit card payment. First time it went error. But second time the payment was done. But two times the amount was taken from my account. This is done on 12th nov 2017. Kindly refund my 699rs immediately. The transaction references numbers are mentioned below for your references.
              Vps/apollo hosp/[protected]/0
              Vps/apollo hosp/[protected]/0

              Kindly do the needful at the earliest.
              Jan 6, 2018
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Verified Support
              Dec 06, 2017
              Apollo Pharmacy Customer Care's response
              Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
              Dec 28, 2017
              Updated by suriya23
              [protected]
              Dec 29, 2017
              Updated by suriya23
              Gentle Reminder. Kindly resolve the issue immediately...
              Jan 02, 2018
              Updated by suriya23
              Gentle Remider-2
              Jan 11, 2018
              Updated by suriya23
              Hello Customer Care are you sleeping. Reply to my complaint.
              Jan 17, 2018
              Updated by suriya23
              If you people not solving my complaints. i will complain legally on Apollo pharmacy...
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                S
                Suryabrota Das
                from Kolkata, West Bengal
                Dec 4, 2017
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                Address: North 24 Parganas, West Bengal

                On 25/11/2017 i bought medicine from apollo pharmacy. Bagmore, west bengal, 24 parganas (North). Wrong medicine given to me against my prescription. I am a pragnant women. I am now worried about the side effects of it. Being a customer of appolo i am seeking for a line of action for this careless activity. I hope authority of appolo will take fast action, and hope i don't have to go any further.
                Jan 13, 2018
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Verified Support
                Dec 05, 2017
                Apollo Pharmacy Customer Care's response
                Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
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                  raghvendrm
                  from Nadapuram, Kerala
                  Dec 4, 2017
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                  Address: Belgaum, Karnataka, 590018
                  Website: www.apollopharmacy.in

                  Last month i took pampers pant medium size 80 piece pack for my 3 1/2 years
                  Son from college road branch belagavi, karanataka. The quality was nice.
                  And second time on 3/12/2017 i took pampers pant medium size 80 piece pack from azam nagar branch belagavi. But the quality is very poor.
                  2 pants tested on my son not able to observe urine properly it is coming out. I had been to branch where i took it for second time but nobody cares. I am regular customer from last 10 years. Also i talked to customer care there also they told sorry for inconvenience. What is the solution for this.?
                  Jan 15, 2018
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 05, 2017
                  Apollo Pharmacy Customer Care's response
                  Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
                  Dec 05, 2017
                  Updated by raghvendrm
                  [protected]
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                    T
                    Thelip123
                    from Hyderabad, Telangana
                    Dec 2, 2017
                    Resolved
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                    Resolved

                    forcing by the pharmacy to purchase more quantity than required

                    Address: 500047

                    I went to apollo pharmacy, malkajgiri, telangana, on 2/12/17 to buy 1tab of pruvict 1mg for my father as was advised by the general physician. But the pharmacy has refused to sell me 1tablet but asked me to purchase the entire strip consisting of 10 tablets costing rs. 149/-. As i had no choice i was forced to purchase the entire strip.

                    I request the enforcing agencies to take a serious view of this type practices which is...
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                    sashibhusanpain
                    from Solapur, Maharashtra
                    Nov 30, 2017
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                    Resolved

                    not able to add balance

                    Address: Kolkata, West Bengal, 700084

                    Hi all,

                    I am using the apollo loyalty card to get the discount amount for the medicine and currently, i want to add some balance to pay the whole balance from this card but i am not able to find any place to add some balance to my card - [protected].
                    Actually i want to add balance through online mode from credit card, wallet or net banking.
                    Please let me know if there any way to add balance to online mode....
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                    Z
                    Zano
                    from Mumbai, Maharashtra
                    Nov 25, 2017
                    Resolved
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                    Resolved

                    Hi i m extremly disappointed with ur service in Mahim branch as i have Apollo card i hace purchased my medicene on it evry time. As i wen this time i ask about my total card amoit the told tjis is ur 1st purchase i was shocked to hear bcoz it was npt a single time web i had not gave my card to them plus tjey dont five u discount on ur regular medicene also as we cannt see that ur doing entry or not u should not cheat ur costommer infact u have to be honest and loyal to ur work .
                    Dec 28, 2017
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 27, 2017
                    Apollo Pharmacy Customer Care's response
                    Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
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                      vinaytv
                      from Bengaluru, Karnataka
                      Nov 24, 2017
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                      Address: 560078

                      Respected sir/madam,

                      I have been hearing about the offer given by phonepe on transactions at apollo pharmacy, but a large number of outlets in bengaluru is still not accepting the payments via phonepe.

                      If the outlet is not accepting the payments via phonepe then what is the use of offer given by phonepe to be used in apollo pharmacy outlets. So, before providing an offer to the customers, its better that the outlets be upgraded by the phonepe app for the payments.

                      Kindly, acknowledge the above

                      Offer period:
                      1st september, 2017 00:00 hrs to november 30th, 2017 23:59 hrs
                      Minimum transcation value:
                      There is no minimum transaction value to avail the offer
                      Outlets covered:
                      Offer valid at all outlets of apollo pharmacy

                      Vinay thammanna
                      Phone no:[protected]
                      Dec 26, 2017
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 25, 2017
                      Apollo Pharmacy Customer Care's response
                      We have made a note of the details. Our official will get in touch with you
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                        S
                        Sarkar Samrat
                        from Port Blair, Andaman and Nicobar Islands
                        Nov 23, 2017
                        Resolved
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                        Resolved

                        Respected sir/madam,

                        On 26/09/2017 i have made a payment via phonepay aap of rs. 457/- vide merchant order id:[protected]. The app showing only 01 (One) transaction against this id.

                        I found that sbi debited the same amount twice against that transaction mention above. Transaction id's are
                        1) othpg 390350 tps*phonepe private limumbai
                        2) othpg 391371 tps*phonepe private limumbai

                        I talked to sbi, they said to contact you and said that this problem occurred from your side. I paid this amount to appolo pharmacy. Why the problem occurred? Why your app deducted the amount twice?

                        I will be glad if you tell me the reason.

                        Kindly help.
                        Dec 26, 2017
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 25, 2017
                        Apollo Pharmacy Customer Care's response
                        Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
                        The tablet which I bought are overcharged, this is not first time it is repeated again and again but when I asked to staff they say the software is creating problem
                        Apollo Pharmacy Customer Care's response, Dec 26, 2017
                        Verified Support
                        Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
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                          Raktim Chakrabarty
                          from Kolkata, West Bengal
                          Nov 22, 2017
                          Resolved
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                          Resolved

                          Address: Hooghly, West Bengal, 712136

                          The apollo store in jyoti, chandannagar, west bengal charges more money than the printed mrp, doesn't provides bills, or accept apollo cards and most of all there was a staff who was threatening my mother who went there alone that he would engage direct violence. My mother said she would file a complain about him and he threatens her to engage violence immediately and so she threw the medicines and ran away from the shop.
                          A change of staff or teaching them some manners is strictly required. And i am not alone, there's a bad reputation of the shop so people already have been avoiding. Further violent behaviour will cause the locals to take a step.
                          Dec 24, 2017
                          Complaint marked as Resolved 
                          Apollo Pharmacy customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 23, 2017
                          Apollo Pharmacy Customer Care's response
                          Matter highlighted by you is of great concern to us. Request u to share ur contact details for us to look into it.
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                            Viswanath Ejanthkar
                            from Hyderabad, Telangana
                            Nov 20, 2017
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                            Resolved

                            misbehaviour of staff of your pharmacy - malkajgiri-hyderabad

                            Address: Hyderabad, Andhra Pradesh, 500056

                            Dear concerned

                            This is to inform you that i am esteemed card holder of your pharmacy and regular purchase of medicine from your pharmacy centre at malkajgiri opposite to spencer. On 18th november 2017 around 11.00 a. M, i went to purchase fee medicine along with violine pain killing gel. Normally, i used to get 10% discount on all purchases. But your staff named mr. Janardhan (It was told when asked his name but i do not know...
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