Apollo Pharmacy Complaints & Reviews

Apollo pharmacy, suryapet 2 branch, there are two systems provided... None works speed... They are slow.. Not providing printed bills.. They are informing no net provided.. Loyalty cash not displaying in their system... Not able to pay through online wallets.. No immediate printed bills provided... They are writing in one book... Please respond as soon as possible

Today morning I gone to apollopharmacy to buy medicine after billing I selected to pay by wallet by phonepe after paying money through phone pe cashier said that he not received money and refused to give tha medicine but the amount deducted my wallet my transaction Id:[protected] address is appollopharmacy opp.forestffice Warangal Telangana 506370

Dear sir/madam,

The date was 7th of august, 2018.
I went to this medicine shop (Apollo pharmacy, lake town bus stand, lake town rd, lake town, kolkata, west bengal 700089) as requested for several medicines and supplements including cetanil-t, stalopam plus, d-protein and alcohol swabs with proper medical prescription for all the medicines dated july, 2018.

Now, firstly, the shopkeeper (Who told his name was debashish bhowmick) was initially reluctant to provide the medicines and was consistently shouting at his colleague, even as the colleage actually was working.

Now, when i requested strongly, he again shouted and asked his colleague why he is giving stalopam plus (Which is a medicine for sleep and is properly prescribed in the prescription for my 61 y/o mother).
He snatched the prescription from me and said this is 1 month old and have to bring a prescription of today if i want the medicine.

Then on strong protest from me and a fellow customer (Elderly lady, i dnt have the name), he called his supervisor, who after hearing the circumstances, also instructed him to give the medicine.

Now, the shopkeeper started all kinds of misbehaviour, including bad mouthing and stating that he will not give the doctor's name on the receipt of medicine, he wants my and my mother's mobile number and so on.

Finally, i was too tired and disgusted, and asked to keep his medicine and give the xerox copy of the prescription (Which i had to sign and submit to him previously). Then also, he refused and bad-mouthed and after lot of rucksus finally gave the prescription back and told his name (Though not sure whether its correct or not).

It was really painful to get such behaviour from an elderly person that too of a reputed brand like apollo pharmacy.

Bets regards,

C. Singaraiah who is working in apollo pharmacy in cumbum, prakasam dist, a. P. As supervisor, and he is not responding properly with customers and talking like what ever he wants. Iam b. Chinna venkata subbaiah, rtd., asi police, of cumbum, prakasam dist. Cell : [protected]
One i proache apollo pharmacy for purchaseing for some medicines, as use of bypass surgery patient, like b. P., diabeiatet, thariod, acosprin, cholestral, etc when i request the above said singaraiah while purchaing medicines to give offer as a governament employment giving my id number[protected],
But he said who was working as supervisor not giving proper answer and refused to give offer on purchasing on the medicines and also quareled and thiretend me saying go away from here and i have seen so many persons like u and his behaviour in displane on me. So pls take a action on him

Sir,
It has been noticed in apollo pharmacy located at korukonda road, near bijili ice factory, rajahmundry. Service of boys behavior and service is very slow. Always they are busy with calculations and stock checking.
Some times they are giving 10% discount and for the same item they are refusing. If we ask bill they will irritate us by taking much time to give bill.
Normally in other shops only two to three persons working effectively but here six to seven persons busy with their own work. For every item they are checking in system for stock and then start checking in racks.
As it is business effective please take necessary steps.
Thank q

The complaint is regarding to apollo pharmacy medical which is near shivaji nagar, checknaka, thane 400604, below sai hospital.

First of all i want to know that is it ur policy that u should not give the medicines after 11:00 pm sharp

Because today i was moving in ur medical of the above mentioned address at 11:03 pm i was just to move in but alas i couldn't and there was a harsh reaction by the staff member. As i was going to move in, the staff member said with a very rude statement that the shop is closed and now u can't buy medicines anymore today as the system is closed down. N as i asked why his another rude reaction was he gone inside brought a table n brought the shutter of the shop down n said me to go.

But other times when we moved in n ur system was down or it was updating the staf[censored]se to enter all our medicinal information in a notebook and after the system was started they use to note it down. Other they also call the customers specially for the medicines.

But today at this moment the behavior of the staff was totally changed.

It's ur duty to fulfill all the needs of medicines to all your customers but today they shown their true colors n it was also a important medicine needed urgently for my dad but today he has to miss his dose because o[censored]r staff carelessness and negligence

Hi,

I want to register a formal complaint against apollo pharmacy located diagonally opposite to the below address:
'l&t south city apartments, arekere mico layout 2nd stage, santrupthi nagar, jp nagar 7th phase, arekere, bengaluru, karnataka 560076' in regards to not attending customer while there were tons of them in the store completely ignoring me. As i called out them to provide me the medicines they kept ignoring me until i walk out of the store embarrassed and disappointed by this behavior of theirs. Kindly review this from your end and do consider this as a strong feedback from a valued customer who's been using your service for years.

Thanks and regards,
Irshad (Valued customer of apollo pharmacy)

Visited your appolo pharmacy for purchase of medicines we are frequent buyers, the lady during the billing the i gave my mobile number & informed there are points available please deduct the same she said there are no points available, i told her i have been receiving messages on the same please check the lady started screaming at the pitch of her voice & screaming, then she said 120 points are available & i have to pay 500 rs i had a gift card which had a balance of rs.166 told her swipe 166 from this card & balance from the other card, she swiped with one card the entire money & asked me to give the otp unfortunately my mobile was switched off i luckiliy had charger said please help me to plug in i will give you the otp, she again started screaming then my brother said please take back your medicine please pay back my money swiped she took back all the medicines & said you will receive refund tomorrow.

Please take necessary action on the lady she has really humiliated by giving mental torture in front of other customer i just want to understand if she is really qualified for the job or not

The apollo pharmacy in pallavaram located at nalla thambi road is waste of resources. There is this guy whose attitude is very bad. When there is no stock of tablets he tells you since there are no tablets go somewhere else and buy. Yesterday he gave me a tablet and the other tablets were out of stock and he said that he will give them tomorrow. I said ok and i will pay for all the tablets and collect the other tablets the next day. Suddenly he took the tablet that he had already given and said no stock and you go and buy the ur tablets somewhere else. His attitude is always bad and never a smile on his face. Such a disgusting jackass.

Too worst medical pharmacy which i have visited so far. Staff of the store are too careless. They will treat the customers as fools. They are spoiling the reputation of the company. Our 100% trust towards the apollo pharmacy became 0% because of this store. Maintaining the store with liers.

We went to stores on 19 july 2018 for a particular medicine which was not available at that time and therefore the staff has registered the request and asked us to come on 22nd july 2018 and told us they will intimate through a call when product arrives to the store. We waited till 26 july 2018 for their call and we directly approached the store and noticed that the medicine has not reached yet and we got response that it will take 2 more days. Till today 31 july 2018 we didn't receive the medicine mean while we visited the store 2 times. Now the staff replied that he has given the product to someone else thinking that it is we. After these many days we are not having the medicine. My experience says that believing these people in critical conditions may lead to collateral damage. Requesting the management to look after this issue seriously.

Rsepected sir/madam,
I am very sorry to say that the applo pharmacy durgapur did not provide me required amount of medicine. The staff of shop behaved very rudely with me and told me that he could not provide the prescribed amount of medicine. They have it in stock but did not want to cut it as per prescription. Hence you are to take step against it.

Yours faithfully
Shehendu saha

I have purchased similac advance and pampers of rs 681 from barasat coloney more apollo pharmacy branch of west bengal today and i paid the amount through the mobile app phone pay, but bill was not generated in counter. Tough money was debited from my bank account, but i had pay it for cash in the counter and the cashier denied the successful transaction. So, please find the attachment and refund the amount as early as possible.

I went to thia pharmacy and asked for medicines 4 antibiotics and 2 skin elergy tablets

And the person named shiva
Without asking me he cutted tablets sheet with 6 tablets and then i said i asked only for 2 tablets
No need of six i said then
I will only give six tablets
If you want take it or else
I will won't give any tablet for you
He is saying
I need the emergency tablets

How can he be rude to me take more tablets than i need
If i have less money what is my position

This is soo bad on apollo please
Remove him form there

His name is shiva
And the incident done
At

Plot no. 25 & 26, victory constructions, bhagya nagar colony, kukatpally, kukatpally housing board colony, kukatpally, hyderabad, telangana 500072

Time at 11:25

These type of people are harmful for patients please take care of this mesg and take the action
Regarding this

Thank you
I will add his photo also in the below

Apollo pharmacy mayurvihar phase -2 employee on duty on night of 24-7-18 ajaysexsenna and devendersingh misbehave with me and tried to give me medicine minoxidil local application in cash. When i asked them to give me complain register they refused to provide any type of complain register or format. I have given them a filled feed back form no 51228, which i am sure that they are going to tear it.
I felt so bed as i am your regular customer.
Drb k tiwari
[protected]
Lbshospital
R/o
5-a. Pocket - b, mayurvihar phase -2.
I am sure you will take action against them.
Thanks

Dear team,

It's regarding lack of strips in model no:1002.

We purchased this product to check the status of my father weekly. Now strips are not available. We checked almost all apollo pharmacy.

Purchased at arrakonam (Tn state).
Present address : renigunta andhrapradesh
Mobile no : [protected]

Not available in tirupathi region and "your apollo pharmacy supporters are informed like... Product will be no more"

My query is "what will be the solution for this? Did your team can replace with some other which we can able to get the strips?" or in tirupathi region strips will be available?

This is happened me around 3-4times...they are not accepting wallets, phonepe etc...and telling in rude manner i[censored] have money take other wise get lost...around me 3 outlets are there...other two are very good people and accepts wallets..

Wallets are like transaction easy purpose..less time...but I don't know whether they are illiterate s are don't know to select options...after waiting 10min..they will tell that..pls come as a customer and check...how the rude they are...this is for west marredpally outlet, main checkpost..beside bakery

Your store staff is very rude with customers.
My complaint is when i RETURN my medicine your store staff his response was like un culture people & behaviour like uncivilians.
My requests is give some training how to behaves to customers.
This happens today at bellary cowl bazaar Apollo pharmacy store.
I feel very badly the way respond your staff
They avoid the taking back my medicine which not used and they thrown In front of me which i gave medicine there hand
And they thrown outside your store.
And so many customers are shocked that behavior.
Please check the Your CC camera this happens at between 8:30 p.m. to 10:00 p.m.

I have been buying mixtard 30 flex pen and a needle with that for almost more than one and half year from apollo pharmacy near my home. Yesterday when I went to buy the shop guy looked very confused and he took out mixtard flex pen from fridge and a needle and started billing it. I took pen and opened it, to my surprise I could see that a needle is already inserted inside and the content was at 200 ml instead of full vial when I asked the shop guy he was so confidently telling me that it comes like this only and it's new not used. I told him I have been buying for more than one and half year and needle separately, he replied this is how it comes and I even told him to look at content which is not full. He rudely replied this is how it comes. I asked him to give different piece he replied we have only this and he doesn't have another one, he was ready to bill the used insulin to me. I said how can I buy used medicine that too needle inserted and used by someone. That too its a critical medicine insulin. Which is used by some one else and might have someone's blood into it. I say this cos once when I was injecting insulin somehow lil blood from my skin got pushed into vial.
The issue is very serious but the shop guy is not aware of such things and is ready to bill. I didnt buy it but immediately called customer care and told the same. They didn't have any idea on what I told them. They gave me area managers number I spoke to him and told him the issues I faced. He just told me to come tom he will ask them to give me new one. But I told him to check on my complaint cos he may sell it to another person. He asked to come next day. Next day when I went there to buy new one the shop guy said he doesn't have new one and come after two days. I immediately called area manager and reminded him about my issue and also on new mixtard flex pen. He said forget about that issue I will get you new one and asked shop guy to get it from different apollo pharmacy. And made me wait for half an hour. One guy cane from different pharmacy and told he doesn't have he will go to another pharmacy and get it. I reminded area manager about shop guys behaviour on selling me used insulin. He said just forget about it and he can't be in one place to check all that he can just make sure I get new one. Everyone here just takes these sensitive medicine casually. I was amused by managers reply.

I recently purchased Apollo pharmacy brand biotin capsules..what I got was a normal bottle that contains 60 capsules in it.at first it seemed like a regular thing..when I opened it I was shocked to see that this brand is an even bigger cheats that Lays chips (selling air) ..the size of the bottle used for 60 capsules is the biggest wastage of plastic I've seen so far..totally ridiculous. Just to save their money that don't care about how much these containers add to the world plastic pollution.

I have valid prescription from doctor. He has suggested medicines on 5 to 10 days basis. Apollo pharmacy located in Sector 75, noida, gautam buddha nagar, U.P has denied to cut the strips. They are forcing me to buy entire strip where I just need 5 to 7 tablets of each prescribed drug. This has happened before and I had to goto different pharmacy to buy medicines with bill.

Could you take any action so that it does not happen in future?