Apollo Pharmacy Complaints & Reviews

Sir i am purchasing apollo medicines since 2009, from your branches, madurai, tirumangalam, choolai medu and urapakkam west. Thirumangalam, madurai had given me your loyalty card. There was / is a problem with your urapakkam west branch (Ph[protected]. We settled in urapakkam in october 2015. Usually i am purchasing from urapakkam branch for my family (Wife, son, me, daughter, son in law and grand daughter). After some time, they tell that my name / cell number / card number is not found due to software problem, they they replaced the loyalty card two or three times. This month also a couple of weeks they repeated the same problem. I had a quarrel with them through phone. Then they told my account shows 60 rupees credit and me that the problem is rectified. Today again they repeated the same thing - my name, cell number and card number not found. I think they are not accounting your sale of medicines properly. Misusing your money. Please look into the matter and locate the culprits. But i am receiving your sms to my number [protected] regularly - m pounrajan, retired head of govt sec school, 31-a1, aradhana apartments, kannaki 2nd cross street, mg nagar 2, urapakkam west - 603211. Cell; [protected] / [protected] (Loyalty card no.[protected]).

Branch: baguiati ac market

Complaint: this particular apollo pharmacy branch is very slow to respond to the customer requirements. I'm a regular customer and have to buy medicines for my mother worth in thousands every month. But sorry to say, how do you think i shall remain a customer to your pharmacy, if the attendee keeps himself busy on advertising products and its variants to one customer when others are waiting for long time for a specific medicine which doesn't take much time. May be the other attendee can address to the requirement meanwhile.
On other occasions, the attendee keeps busy over phone call for long while i'm waiting with the prescription on hand for the medicine.

Requesting you to please look into this, otherwise the attendance towards customers in this branch of the pharmacy is becoming pathetic.

Thank you.

- mr. R. Nandy

It is highly deplorable that even after 2 months (Complaint lodged on 12th april 2017-id 1539410) the situation has not improved.

It is highly surprising how apollo hospitals is placed in first top 5 in all the specialities, throughout india where the pharmacies fare such badly.
Even they do not bother to redress the trivial things. It shows the attitude of the management. We customers are not able to stay in the pharmacy even for a minute since the place is stuffy and hot. The air-conditioning in the shop has not been functioning for over 2 months. When there are so many pharmacies around we get attracted by the big name since we sincerely believe that quality and price would be beyond question. But the inhospitable atmosphere inside the pharmacy is bouncing us out.

Will the management wake up and do the needful, immediately, else we have no other option but to shun the apollo pharmacy.

Regretfully your unfortunate customer

V r suresh

Sir, i had ordered medicines on 15th june, 2017 and was supposed to get my order on the next day through your courier service as i had payed for it. But it's been 5 days since then and i have not received anything. Moreover the tracking page shows in transit without any particular date of delivery or dispatch. Also the phone number of your courier boy is switched off sinch the beginning (‭[protected]‬) and there is no answer from your...

Recently i went to apollo pharmacy in beml layout, brookefield, bangalore. The doctor prescribed me 10 doses of biorich-forte. But the shopkeepers at the apollo pharmacy aforementioned said i will have to buy a complete strip which contains 15 doses or otherwise i can't buy. I think this is against our rights as consumers. Nobody can't forcefulle sell us products that we don't want to buy....

Your staff at apollo pharmacy dammaiguda.. Rangareddy.. Hyderabad.. 500083.. Opposite to heritage supermarket are always reluctant to give a bill after purchase. They avoid giving the bill on some pretext or the other and also have the audacity to say that we can go ahead and complain..in fact a notice on the door says... Ask for a bill. The matter may be looked into....

I purchased medicine netlix sr from apollo pharmacy sec - 15 faridabad on 3rd jun 2017. It was totally in effective. I thought it may be ineffective because of dosage is not sufficient for me. But by chance i bought same medicine from local chemist close to my house and it worked well.

Same thing happened to me with same medicine 3-4 months back when i bought same medicine from apollo and it did not worked.

So i am of feeling the this medicine netlix sr which is being sold at apollo pharmacy has some issue. This may not be genuine medicine or some other issues.

When it happened with me few months back, i stopped buying this medicine from apollo store. But last week because of shortage of medicine i unfortunately bought it from there. So i am disappointed that buying from stores like apollo is not reliable.

Please look into this matter as it is serious. My bp was uncontrolled during 2-4 days i took this medicine. It is huge risk.

Regards,
Hemant

My wife Dr Nidhi mathur had purchased medicines from Apollo Pharmacy locate at JP Market Pitampura Delhi-34, on 29/05/2017 and made payment through Paytm at20.05.15 for rs 418.30.
The person at the counter said that we have not recieved the paymant please transfer again, beliving him she transfered again the same amount at 20:05:57.
On checking the mail recieved from paytm we find that the payment has been deducted twice.the...

I had bought a box of the medicine ginette 35 on 4th june from apollo pharmacy in marappa garden, bangalore from the salesperson prasanna. I was given an empty box. I was supposed to take the pill on the 5th day of my menstrual cycle which was yesterday on 6th june, & that's why i did not have to open the box until yesterday. I didn't keep the bill either till 2-3 days because i had no intention of returning it. Last night when i opened the...

Dear sir/madam,

I have bought a breast pump (Pigeon) from apollo pharmacy at sector 56, gurugram. When i reached home, i found that my husband also bought the same. I went back to the shop to return the same (With in an hour) completely intact, but they denied saying that they cannot give back cash...
Kindly look in this as the amount is rs 2350/-.
I feel very harassed. Hope to get help from you.

Today i went to an apollo pharmacy at beml layout 160 ground floor 4th main beml layouts, thubarahalli in bengaluru and i purchased rupees 929.70 and i wanted to use my two iho's pharmacy package. So i gave my two vouchers (500+500) to them but from apollo customer care informed me that this is not valid voucher. I can't understand weather these vouchers are valid or not. Attachment of two vouchers and bill are submitting here. Alokesh ghosh. Id-pb36349682

Dear sir
I would like to bring your notice that I have been purchasing medicine since 2 years from your Apollo stores. To day i have bad experience that in your resuvanepalem, opposite indian oil petrol bunk, vizag. Asuseval i asked for medicine, and every time I used to get discount but this time they rejected to give discount and they behaved rudly.please look in to this matter and do the needful....

Yesterday, I had purchased an item from apollo pharmacy the people's who are staying in counter not giving bills and they are behaving rash to the customer's. We won't provide bills for single items. This is not the correct way to have the peoples in counter. Apollo is very big reputation pharmacy please don't decrease by your self by decrease yourself by keeping this type of people's

Dear sir, /Madam,

Iam working for L&T and my wife purchased medicines just dee drops and other medocines on 26 May, 17 evening.

Apollo pharmacy at mugalivakkam, near kedar hospital unable to generate bill as they informed software upgradation.

When requested I need manual bill also they said they cannot provide.

I need apply for reimbursement claim for processing.

For...

Q
We both are regular customers and old aged73 years and 64 years at kodad old pharmacy shop at huzurnagar xroads.
My mobile no for opening of medicines purchasing is [protected].
On 4or 5 days back one by name krishna a
Boyfor bringing medicines to house were. Brought "telma h 40"for bp and in turn he brought "telma h 40+12.5 mg tablets sheet 30 tabs sheet which is rejected by me and asked to get correct"telma h 40"
He could not bring till. Now as on[protected].51pm. If any thing happens, you people are held responsible for not bringing correct medicines as asked by me
Sunkaran
Narasaiah sunkara
Mibile[protected]
H. No 4-139/1
Jayanagar south
Kodad
Pin 508206
[protected]@gmail.com

Hi team,
I have apollo subscription card bearing serial number [protected], i frequently purchase medicines from your store. Whenever i show the above subscription card for discount, the store keeper says the discount will applied only on next purchase. The address of the store is b2/72 rajiv gandhi salai, chennai. Kindly let me know the exact discount policy.

Hi, Apollo pharmacy sold the blood sugar testing instrument "Apollo Pharmacy Blood Glucose Monitoring System " but now from past 3 weeks there are no strips available in any of your stores.. I checked multiple stores in Whitefield, Bangalore and Chandra Layout also in couple of other stores in Bangalore. None of these stores is having the strips. If you guys are not going to provide the strips for testing, please take back the instrument and refund the money, as without strips your instrument is useless.

Sir today I visited your bag more, kanchrapara shop for buying two medicine s. The concerned dealing staff refused to give me bill as I request ed him to write my wife s name in patients name category. Sir I am a SBI employee. We have corporate tie up with Apollo. That not only misbehaved with me but refused to give me medicine. Not only him another guy sitting near him started to shout. You can see all this through CCTV footage s. That same...

I have ordered my medicines 3 days ago and the customer representative replied after 2 days n said he will bring the tablets but not all as they r not available then i responded that i will come to the pharmacy n pick them and he said he sill keep it ready. And i asked which time would better they said it is open 24 hours but when i went at 11 o clock night after 2 days he replied he doesnt have details and he said to come after 1 hour and after one hour when went back he was so busu thay he didnt even replied me. I left the pharmacy without medicines and buy from another pharmacy from one of hospitals near mehdipatnam. Very bad service and slow and late response to the customer

Recently i bought hajmola, glucon-D and Zonda thilsmath in Apollo pharmacy in akkayyapalem infront of Shiva Rama sweets shop. They sold glucon-D of 2 years back product. After coming home i realised it was expired n taken back to pharmacy n the person started arguing that we purchased on our own wish so he won't refund it. Very poor service. Degrading your company fame.please take action....