Apollo Pharmacy Complaints & Reviews

Dear sir/madam,

I have bought a breast pump (Pigeon) from apollo pharmacy at sector 56, gurugram. When i reached home, i found that my husband also bought the same. I went back to the shop to return the same (With in an hour) completely intact, but they denied saying that they cannot give back cash...
Kindly look in this as the amount is rs 2350/-.
I feel very harassed. Hope to get help from you.

Today i went to an apollo pharmacy at beml layout 160 ground floor 4th main beml layouts, thubarahalli in bengaluru and i purchased rupees 929.70 and i wanted to use my two iho's pharmacy package. So i gave my two vouchers (500+500) to them but from apollo customer care informed me that this is not valid voucher. I can't understand weather these vouchers are valid or not. Attachment of two vouchers and bill are submitting here. Alokesh ghosh. Id-pb36349682

Yesterday, I had purchased an item from apollo pharmacy the people's who are staying in counter not giving bills and they are behaving rash to the customer's. We won't provide bills for single items. This is not the correct way to have the peoples in counter. Apollo is very big reputation pharmacy please don't decrease by your self by decrease yourself by keeping this type of people's

Q
We both are regular customers and old aged73 years and 64 years at kodad old pharmacy shop at huzurnagar xroads.
My mobile no for opening of medicines purchasing is [protected].
On 4or 5 days back one by name krishna a
Boyfor bringing medicines to house were. Brought "telma h 40"for bp and in turn he brought "telma h 40+12.5 mg tablets sheet 30 tabs sheet which is rejected by me and asked to get correct"telma h 40"
He could not bring till. Now as on[protected].51pm. If any thing happens, you people are held responsible for not bringing correct medicines as asked by me
Sunkaran
Narasaiah sunkara
Mibile[protected]
H. No 4-139/1
Jayanagar south
Kodad
Pin 508206
[protected]@gmail.com

Hi team,
I have apollo subscription card bearing serial number [protected], i frequently purchase medicines from your store. Whenever i show the above subscription card for discount, the store keeper says the discount will applied only on next purchase. The address of the store is b2/72 rajiv gandhi salai, chennai. Kindly let me know the exact discount policy.

Hi, Apollo pharmacy sold the blood sugar testing instrument "Apollo Pharmacy Blood Glucose Monitoring System " but now from past 3 weeks there are no strips available in any of your stores.. I checked multiple stores in Whitefield, Bangalore and Chandra Layout also in couple of other stores in Bangalore. None of these stores is having the strips. If you guys are not going to provide the strips for testing, please take back the instrument and refund the money, as without strips your instrument is useless.

I have ordered my medicines 3 days ago and the customer representative replied after 2 days n said he will bring the tablets but not all as they r not available then i responded that i will come to the pharmacy n pick them and he said he sill keep it ready. And i asked which time would better they said it is open 24 hours but when i went at 11 o clock night after 2 days he replied he doesnt have details and he said to come after 1 hour and after one hour when went back he was so busu thay he didnt even replied me. I left the pharmacy without medicines and buy from another pharmacy from one of hospitals near mehdipatnam. Very bad service and slow and late response to the customer

This is disgusting I have done complaint online talked to the representatives many time and given the assurance that I will get my refund soon but after more then one week I am still waiting for a refund..
I have make payment through airtel money and the vendor told me that he did not get the amount in His account so he can't give me the medicine.. in the middle of night when the medicines are needed this urgent that foolish vendor was denying to give me medicine.. now there is no news of me getting my refund back.. what a digital India this is.. hopeless store Apollo pharmacy.. I would not RECOMMEND this medical store to anybody..

I have purchased Apollo Glucometer to monitor blood glucose 1 year back.

At present we are not getting glucose strips anywhere in Delhi, though I am searching almost all apollo pharmacies across Delhi and online.

Please arrange to refund my glucose meter money or arrange to change glucometer brand because I couldn't get apollo glucose strips for the last three months.

Regards
Dinesh
[protected]

I have purchased a Apollo Glucometer at a Camp at Apollo Pharmacy at Bangalore two years back. Since then I am finding it almost impossible to get the testing strips. Now I am in Mumbai and approached your Chembur East outlet many times to get the strips but of no use.

Sir, If you are not in a position to ensure uninterrupted supply of consumables, then why you go in for selling the product? It really tarnishes the good name of Apollo and makes me to think twice now before going in for any of your products including Apollo Munich and Apollo Hospitals. In the Indian Complaint forum website also I find that the rating is only 16% indicating that you never care for customers. I would like to remind that about one month back also I did give you a complaint, wherein I was telephonically told that you would replace the glucometer itself by Accucheck if you can not provide the strips. Still nothing has happened.

Can I get the cell nos and e mail addresses of the next levels of consumer redressal mechanism?

The Apollo Pharmacy promised to provide the medicine for asthma, but failed to provide for week or more from the promised day.
Moreover the staff did not seem to be bothered at all and couldn't provide a reason.
This is the third time I have faced the same issue.
Failure for providing medicine for asthma patient cant be avoided.
Strict actions should be taken against Apollo in Kolkata(SALT LAKE, SECTOR -5)

Bought 1 month's medicine from this Apollo pharmacy store no. 14522 at Thiruvanmiyur, Chennai as per doctor's prescription post surgery. After 10 days due to severe gastritis out of the pain medicines given had to stop as per doctor's advice. Now, when I approached for return of the unused medicines wherein the entire medicine strip is intact, the guy first did some return calculation that is wrong giving a due slip and kept the original bills in his pocket which I am supposed to get reimbursed through insurance company. He is supposed to give me a revised bill with the due slip which also he did some 420 stuff and showed the due amount Rs. 30 less. When asked for revised bill, the guy at the store behaves absolutely senselessly and returns the original bills and the medicines telling he can't take refund. What sort of business you guys are doing through your stores??? There is no integrity, no sensibility, no professionalism with you guys. I need the unused medicines to be refunded and revised bill given with a due slip of Rs. 740 as per actual return value through which I can buy medicines in future to adjust the due amount applicable to me from Apollo Pharmacy.

Sankha Ganguly

I am in possession of an Apollo Advantage card No [protected], provided to me in Ahmedabad. Now i am staying insector 82 of Noida and Apollo Pharmacy in Sector 110 is the nearest to me. When I approached the above outlet, they refused to entertain the above card for any discount/advantage.The employee who refused was one MR SP Sharma (ID-AP45663). Please inform me the reason and correct position. Thanks.
Dr (Brig) B Chaudhary
Mob No [protected]

Today afternoon I have ordered some medicines from Apollo Pharmacy Bhilai related with diabetes and heart that was needed tonight. The delivery was promised on same date but after making a call tonight I was communicated that the medicine despite being on stock shall be delivered tomorrow morning.
I'm a bit surprised by this behavior of Apollo pharmacy (Bhilai, Nehru Nagar, branch). Deliver failure should have been communicated to us by them well in advance. Now most of the stores are closed and we wont be able to manage these medicines at this time of the day!

We are a regular customer of Apollo pharmacy and purchase medicines from other stores quite frequently but have never faced such a situation.

We have always recognised Apollo as a reputed organisation.
Please take necessary action on this issue.

When I went for them for BP tablets these branch guys said they had stock but they can't find it.when I said it's urgent they replied very badly even though I'm telling the seriousness of the case they didn't gave me medicine.I don't know why these pharmacy guys keep workers with such bad attitude and that too a lady behaved very stupidly, no humanity.

I have purchased two green tea bag packs he asked 230 I asked him discount he told very rudely no discounts on this product I requested again then he took 210 rupees from my credit card I asked for the bill he asked me to come next day for Bill and he given Bill later he told that previous transaction has cancelled he swiped my card again totally I have charged 420/- rupees they r not giving bills to customers... Please respond in this issue my contact number [protected]

The ambience of the outlet is abysmally low. The A/c is not working and it is like enclosed in a hot oven. Not only customers, even the working staff status is miserable. It is really a blur on the stature of the iconic Apollo. Can we expect some solace, especially in the hot weather, soon.

moreover, it has become the habit of the staff to say not available to medicines even though those medicines are bought periodically. Efforts should be made to stock the medicines that are frequently sought by the customers.

I am using the Apollo Equipment for monitoring the blood sugar.
The test Strips for this device is not available anywhere. I checked in few Apollo Pharmacy stores in Bangalore and in the website(http://www.apollopharmacy.in). It's not available.

I contacted the customer care service through online chat. But, no proper response.

I called up the customer care number[protected] and they advised to email to this email id - [protected]@apollopharmacy.org

I sent the email but no response.

I Purchased 2 Apollo Blood glucose monitoring device 3 months back along with offer of 10 strips. After that i have been struggling to buy the strips. There is no supply of the strips in bangalore. I have almost visited the shops 15 times different shops across bangalore, but there is no supply and the shops just gave false promises.

So, my recommendation, please do not buy Apollo Blood glucose device. When they do not have supplies, why should they cheat people by just selling the device??

Bill #:CS0207236/NS Normal Sales-0 @ Jawahar Nagar - RTC cross roads TIN #[protected]. They first mentioned they will not give bill after swiping card.they were saying they gave a discount of 50 rs.the bill amount was 950. On insiting they gave bill with above number with bill on cash of 998. Please investigate on this as this is not normal.They were very rude in giving the bill they ahve mentioned that it is already 10PM and it is closed if that is the case why the shop is still open. I said it is my right to have the bill and they have given the bill as cash of 498 and not 450 for which they have charged. they were asking me to take the bill in the morning.