Apollo Pharmacy Complaints & Reviews

On 14/10/16, my wife went to apollo pharmacy at saket j block market to buy 3 pkt q gold f medicine. 1 pkt was available at pharmacy so sale person ensure home delivery of balance 2 strips and taken cash for that 2 strips rs.251 each i. E. Rs.502. They did not deliver medicine after 2 days instead of giving several telephonic reminders. 3rd day i went to pharmacy and asked for the medicine but found they did not maintain any record of cash being paid and medicine not delivered. One person keep searching and asking to another person who dealt and took half hours. Then after talking to another he refused to return cash or provide medicine without cash as he said it was not paid.

Since my wife made mistake to trust him and not taking any written receipt of that payment, the sales person took advantage and cheated.

I don't want any refund as it is our mistake but just want to inform this incident so it would not happen to any other and company should aware what their staffs are doing.

It's 6am on 23rd oct16 and when i reach the secunderabad vikrampuri apollo pharmacy next to navjeevan hospital the pharmisist was sleeping and after coaxing him to wake up, he took a glance at the prescription and said the medicines are not there and went back to sleep. Didn't even consider telling me an alternative or subistute for the medicine.
Domistal 10mg
Perinorm 10mg
Graniset 1mg
Not sure what professionals apollo 24 hour pharmacy is recruiting.

Please note that I paid by BOB card 320/ to the SAMA ROAD branch, received BOB intimation that the amount was deducted from my account. But the staff at your said outlet asked for cash informing that the money has not been received by them.
I paid cash Rs 320.
I have checked bank statement and found the same amount was transferred to your account.
My Apollo Advantage card no [protected]
Regards
Amitabha Majumdar
Baroda, Gujarat
M-[protected] (Registered with you)

I want to bring to your notice regarding the behavior or response towards me as when i approached apollo pharmacy opposite to dlf gachibowli, hyderabad, telangana. The behavior was rude and he did not respond to my need properly even after having the product available and asking for the same several times. T he person name is keshav.

Hope that you take proper action for the same. If this behaviour is with the professional people what would be the behaviour with the layman.

Thank you

Sir,
I, tonmoy kumar dutta resident of 169, g. t. road (south), p. o. & p. s. shibpur, 3rd floor, block-a, howrah-711102, west bengal by profession advocate do hereby lodge the following acts and omissions committed by the pharmasist of apollo pharmacy, shibpur, howrah-711102, west bengal on 08.10.2016 towards my family member being my sister mrs. barnali chakroborty.
That on 08.10.2016 my abovenamed sister went to the said pharmacy for purchasing some medicines for my ailing mother as being prescribed by dr. p. r. gupta being our house physician. upon visiting the said shop my sister asked the pharmasists over there whether those medicines were available or not and the said pharmasist asked my sister to wait for some time. while waiting for a considerable period the when asked by sister whether the said medicines are available or not the said pharmasist told no those medicines are not available and when asked when it would be available the said pharmasist very rudely behaved with my sister in front of several other customers which is unknown to law and judicial precedents. the said pharmasist told that my sister should remain aware that as because durga puja is going on so medicines may not be available and as such he is not answerable why the medicines are not available and they also told the stocks are not updated. the above saying is a serious reflection on the part of a pharmasist working in a reputed organization like apollo pharmacy. sir, it has become a regular habit on the part of the pharmasist working at shibpur apollo pharmacy to misbehave with the customers and to say that the medicines are not available. very often the pharmasist could not understand the prescriptions prescribed by the doctors and on the contrary they suggest some other medicines which may entail a serious disaster on the part of the patients. furthermore they on a number of occasion are not desirous of giving the discount facilities as availed by the customers through the cards issued by apollo pharmacy. it has been noticed on a number of times that the pharmasist does not wear their identity cards being issued to them by the organization and in case of my sister the said aged pharmasist has not wear his identity card and as such i could give the name of such callous, indifferent and recalcitrant pharmasist.
All the above stated acts and omissions are a serious reflection on the administration of apollo pharmacy being a reputed pharmacy all over india and as such i request your goodself to kindly rise to the occasion and set things at right which has been palpably going wrong with the apollo pharmacy shibpur, howrah, west bengal and also to take stern action against such callous, indifferent and recalcitrant staffs working over there without compelling me to switch over to some other medicine shop.

With regards
Tonmoy kumar dutta
M:[protected]/[protected]

I have bought Minirin Nasal spray last month from APOLLO Pharmacy, Mehdipatnam branch (bill no. CS0348483) but strangely I got "empty" spray bottle from the pharmacy, when we went back to pharmacy today and said same thing to the pharmacy executives they rudely said we have CONSUMED the medicine and brought the empty bottle to us. I've bringing same medicine from same pharmacy from last six months and said the same executives but didn't even care about it

Purchased a Healing card and had deposited some amount in the card, I am very frustrated when using this card because when ever i purchase drugs by using card the staff of the Apollo Pharmacy says there don't know how to make payment through it and the person who is in charge is on leave or else he is not available . Their also say that the card purchased from another Apollo pharmacy is not valid... If i argue with them the simple answer there say is that talk to the supervisor and raise complaint... If this is the case why do i need this healing card... Yesterday nite i went to purchase the baby milk powder, I went to purchase those using my healing card but the simple answer i got from the pharmacy is that there don't know how to use the card, I pleaded them to try it to make payment using the card as I did not bring my bring my vault to give money but there insisted to do that...I went back to bring my vault and purchase...! I have money in the card but the card is not in use.. If in this case it is no use of purchasing the healing card and depositing the cash in it.

Adding the Address of the Pharmacy :

Apollo Pharmacy
Surya Complex, Shop No 9 & 10,
D.No 1-54/1, Car Shed Jn,
P.M. Palam,
Viskhapatnam-41

Hoping necessary action will be taken up against and make the employee of all pharmacy people to educate the staff working in every pharmacy so that no one will suffer the way I am having.

Sir after consultation with the doctor dated 26/8/16 (Prescription enclosed) purchased mahacef cv 200 mg tablets instead of mahacef cv 100 mg tablets for my 9 years old son as he had kind of tumour still the treatment is in progress and dr adviced me to come today i. E 3/10/16.
But becoz of over dose ie 200mg daily twice (=400mg) he had side effects like shivering restlessness and itching... First of all my son is underweight due to negligence of the staff we are facing problem and my son might have future consequences
Kindly take appropriate action and do the needful to us

Enclosures: pharmacy bill and dr. Prescription
Apollo card no of purchase: [protected] purchase of 11 tables as there was no stock amount rs.165.45

Pharmacy addr: #66/1388/2430/dd bdg old bm road ramanagar
Tin: 290603

I am a regular customer of your pharma . My customer no is[protected]. my monthly purchase is around 1500 Rs.you are offering only 10% gift but the near by medicals offering 15% gift iIam loosing 100s of Rs monthly. I want to know weather you have plans to increase the gift amount to 15%. If not I have no other option except to quit your medicals . I request early reply

I bought sompraz 40mg 20 tablets from Apollo pharmacy, Lloyds Rd . The attender in the shop asked me to take a membership so that there will be 10% discount and charged me 132rupees. I paid cash and came home. When I verify the cost from the strip it came only 128₹. How can they charge with 10% discount with 132₹. Real cheating. As my house is far away for the sake of 4₹ how to go and collect the difference. RAMKUMAR, mob [protected]

I ordered medicine on 30/08/2016
. I sent prescription slip on what's aap along with name of patient and address .Again I contacted a AF on 31/08/2016 in the evening at 8 PM .But medicine have not been delivered till 2/9/2016 .today I visited farmacy at 6.30 pm . I came to know that medicine s are not available in farmacy .if medicine were not available manager must inform me . But he did not do so .
Please take action in this matter .
Vaishali gautami D/o milap singh.,
C 403/NHPL colony sector 41 faridabad .

Plz provide extra workers in apollo pharmacy in jabbal circle Hospet.
There is only one operator in that pharmacy...
We are facing problem with only one operator...
He is taking more than 20 mins to provide one customer with 2/3 types of items...
Plz provide a well trained operator to our city... thank you...
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Hello sir good morning
my brother(SP.Vijay) did worked appolo parmacy in over 13 years.he passed away last year July, he's a good hard worker and sincere person. he's family now critical situation, he had a two little kids.we didn't get pf amount, we called so many times but no one is response . we submit all the papers. please do something to get the pf amount .
thanks for your understanding

What can i say about apollo medical stores i am 31 years old in my entire life i have never seen such worst medical stores they dont have basic medicine also and it is show off stores nothing medicine will be available there if you go and ask any medicine they simply check with their computer and their answer will be not available i am feed up with these apollo please try to maintain all medicine stock with you it is my humble request

Most of the franchises of Apollo pharmacies are not issuing bills, my recent experience was being rejected to give me a bill. Their explanation was that it will take time, that too couple of hours. Reason for this is that some work in their POS system is pending and it takes time to finish. Below is the branch staff who rejected to give me a bill and no matter to how many customers quoting the same reason. Strict action should be taken against these irresponsible people.

House No 5-4-1068, Plot No 39, Ground Floor, Ward No 5, Block No 4, Saheb Nagar-Vanasthalipuram, Hyderabad - 500070, Subhadranagar Colony

Beside Axis Bank ATM.

Sir
This complain is against apollo pharmacy situated at savita vihar, delhi.
In the morning i have order for 3 medicines named celin, nerveup and calpol. But they don't delivered it till evening. Thereafter that i called them up they said to deliever till night but when the delievery boy came he delieved only two. I again called them up and he talks very rudely on phone that mam u dont make me write down that and we dont have calpol. He further added that paracetamol is very common tablet you purchase it from other shop.
Kindly look into matter and change the staff..
Thanks and regards
Babita
[protected]

Dear management,
I would like to express my grief on the one of the apollo pharmacies at mehdipatnam (Beside sarvi hotel, sbi atm) hyderabad.
I see that the display board shows 10% discount on the medicines.
On 16th aug '16, at 10 p. M., i went to purchase medicines. My bill was more than 700 rupees. However, the staff argued with me saying there would be only discount of 9%. So i turned back without purchasing them. I am a regular customer for this pharmacy in which they used to give 10% discount. I would like to bring this to the notice of the management that if there was a change in the percentage of discount, then why have the staff put the display that they are offering 10%?
Then i have gone to another apollo pharmacy which was 100 meters away, in ground floor, beside hotel pallavi.
I directly asked if the medicines are available and what's the discount %.
He said that the discount would be 9% and it would not be valid after 10 p. M. It was 10min crossed 10 p. M. I really was very depressed with the response from the apollo team.
Hence i immediately went to medplus pharmacy which directly offered me 10% without even asking. I was very guilty that i have kept expectations on apollo pharmacies.
If apollo has changed the discount percentage, it should have been displayed properly in the stores. If apollo has restricted the timings to offer the discounts, that should also have been displayed in the stores so that we would think it as official. The only impression in my mind now is that the staff is doing some actions which are against the management.

Please resolve and update me with the status of what action has been taken.

Dear sir,
I am m. Sainath n i stay at vizag, seethammadhara and the employee named chandra shekar at ur pharmacy in seethammadhara at eenadu has a very rude behaviour and dont know the medicines present in the store even! And he was unable to spell the medicine name properly. How can u throw these type of guys over public? And who are responsible if people suffer a lot in emergency? Cant you appoint a good stuffed staff maintaing a big hospital. I went to collect a strip of tablets microdox-lbx and when i asked him about my pills. He said sorry we dont have that pills as that wasnt shown in the computer he seems, but i requested a lot him to check as if by chance he could get that medicine but he denied. On the other day when i just asked the same medicines in your store and the other have got them. But the before he was very virgur and unpolite and rejected my request. I want you guys to take neccessary things and kindly replace him new staff. I hope you will process my complaint.
Apollo pharmacy
Area: seethammadhara
Locality: behind eenadu busstop and near m. R. O office
City: visakhapatnam
Pincode:530013

I have visited to u r appollo pharmacy store in girinagar 50 feet road avalahalli bangalore - 560085 to purchase a medicine to my neighbour i asked for give the bill first the employee told that bill is not coming the server is slow then after he is making note in a sheet of paper of that to bill at the last i think i asked to give atleast a manual bill for that he apposed and rudely he said i[censored] want buy otherwise go he told and he spoked rudely with me while recruitement u r company hr's should enquire about his behaviour and his attitude he is such a person he doesn't know how to behave with customer. He doesn't know how to communicate with me in english he rudely argues with me to speak me in kannada how he is looking like a rowdy he is unfit for that proffession. Might be he has some problems or wathe thought himself in his mind i didn't know but yesterday dated 05/08/2016 he didn't gave me medicines he gave my money back to me and took medicines rudely and throwed me out when some of the public arises he start arguing with me and i went back to medplus to buy medicines and collected the bill for the same he is the one person and he refused to say the name and making call about this issue to his manager please lookon this issue and reply me. If i have sent u anything wrong please apolosize me.

Iqbal ahmed, cashier at gurgaon sector 5 pharmacy shop misbehaved while returning the product. He is too vocal and used language "ki gaali to nahi di" on a simple request to return a pegion nipple.
Product was sold to me that it would fit any brand bottle but it had to be replaced as it didn't fit.
I've purchased it through the loyalty points. Iqbal repeatedly told me that it is purchased under promotion and can't be replaced. But to my astonishment. It my money through which i've earned the points.
Pls take a strictest action against this guy as he is not fit to work in a prestigious company like apollo.