Apollo Pharmacy — Not able to order the particular medicine online and offline

Address: Muthamil Nagar, Kodungaiyur, chennai

Dear Apollo support Team,

I am writing to raise a complaint regarding my recent online medicine order placed on 21st December. While most of the medicines were successfully ordered, I was unable to purchase Anxit 0.5 mg online, as the system directed me to collect it from an offline store.

Raised multiple complaints via email and support number is also not reachable.

Following this, I contacted Ms. Divya from the Kodungaiyur (Muthamil Nagar) branch and explained the situation, providing both the valid prescription and the bill history of medicines ordered online. However, despite furnishing all necessary documents, the branch refused to provide the medicine.

This has caused significant inconvenience, as my father is 65 years old and we rely on online ordering to avoid unnecessary travel. For a single medicine, we are now forced to run behind offline stores, which defeats the purpose of online ordering.

I kindly request you to:

Either arrange for the missing medicine to be provided immediate solution.