Apollo Pharmacy Customer Care
Apollo Hospitals Enterprises Ltd.
Customer satisfaction rating: 60%
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559
COMPLAINTS

Apollo Pharmacy Customer Care

Apollo Hospitals Enterprises Ltd.

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Address
No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights
Chennai
Chennai District
Tamil Nadu
India - 600006
Landmarks:Next to Canara Bank

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
259
down
94

Phone:
Phone:
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158
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60

Customer satisfaction rating
60%
Complaints
559
Pending
38
Resolved
323
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Apollo Pharmacy related photos (77)

Apollo Pharmacy Complaints & Reviews

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Apollo Pharmacy — nebulization machine not working repair regarding.

 Boddapu Appalaraju on Sep 18, 2018
Dear Sir,
As discussed with your customer care this is bring to your notice that I have purchased Nebulization Machine at your Apollo Pharmacy Address: No. 114, Yelladri Ground Floor, Devarachikkanahalli Main Rd, Royal Shelters, Stage 4, Bommanahalli, Bengaluru, Karnataka 560068. Pone No: [protected].
Hereby the Nebulization Machine was not working and warranty also there, I have asked Apollo pharmacy at Anantha Nagar Branch (which is nearby my present staying home) those people suggested that you have to go to Bammanahalli Branch where you have purchased the machine, as per those...
Complaint comments  Read comments Complaint category Products & Services

Apollo Pharmacy — customer service & not entering the points on the cards

 Venkatram N Valpadasu on Sep 15, 2018
I am a regular customer (My card no.[protected]) of your pharmacy located at tarnaka #[protected]/b/1-3, secunderabad, telangana with your regn n: 351/hd/ap/2008/wr — 36aaaca5443n1zj], when ever i visited and bought medicine they are in the practice of saying they in busy and they will give bill later they will write the amount in a separate long book and the points will be added automatically when they will generate the bill. It happened several times and i have never received such bills or points on my card. Today when i insisted for the bill and demanded for previous bills the person in charge...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — fraud in billing

 Suresh2016abc on Sep 13, 2018
Hi,

I brought medicine at apollo Pharmacy Madambakkam, Bill number 14534CSO207398 bill amount 414.65
i brought Diapride M2 tablet 15 Nos HSN code 30049079 batch number DIDS0061 total amount billed 192.00 whereas price on the medicine is Rs 175.50.
When questioned to staff, he is blunt and saying do whatever you want, go and file a complaint with Apollo grievance of consumer forum, we will continue doing this .
Have been a customer with Apollo Pharmacy for last 3 years and when asked for old bills for checking, they are refusing to give.
Please advice and...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — cheated on discount rate

 Bhupenganu on Sep 13, 2018
I am working in canara bank which have corporate tie up with you, wherein we have to get 10%discount on total billing and same i was getting since last 4-5 years. But yesterday when i purchase from one of shop at new c g road, ahmedabad. Only 5% discount given for even i have argue them he told whatever u got is correct.
Same 10% discount rate is also told by us while canvassing apollo health insurance which means we were giving wrong information to our bank customers.

Also i want to know when it is chnged to 5% from 10%

Invoive bill is attached herewith
Complaint comments  Read comments [1]Complaint category Banks

Apollo Pharmacy — purchase of apollo blood pressure monitor

 Nazimuddin Ahmed on Sep 13, 2018
Sir,
I sent money rs. 1954.15 for purchase of apollo blood pressure monitor on[protected] at 11.39 am
But till now i have not yet received any reply from your end. No order no. Was given to
Me but at that time it is displayed "
Reply will be given when the order
Is confirmed".
So please do something needful as early as possible. Waiting for your early reply....
Complaint comments  Read comments [1]Complaint category Online Shopping

Apollo Pharmacy — I have apollo card number is:xxxxx I haven been the register number is:9676300755.but now I want to change the new mobile number:9908711796

 kondalureddy on Sep 11, 2018
Apollo Pharmacy — maramreddy anil reddy on Sep 11, 2018
Sir I am customer of your fharmacy.my apollo card no is[protected].sir my old mobile no is [protected] this mobile no is stopped due to loss of mobile number is closed.So I want to change the mobile number I hope you may fast action in this regard.sir I called your customer care number. as much as possible immdently change the mobile number thanks......
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — discounts are not given properly

 @Shanthkumar on Sep 11, 2018
Direct Discounts are not given to the customer even for the bill amount exceeding Rs 450. In some cases the bill amount Discounts are added to the Apollo card number. But whenever we try to claim that money in the next bill they say system has some problem. This as become a routine. The counter sales persons behaviour is very much questionable. Total dissatisfaction from the store earlier it was not the case but things have changed now very badly....
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — high price in apollo pharmacy high cost abbott ensure

 MUTHUKUMAR AMBASAMUDRAM on Sep 11, 2018
Dear sir.
Iam complain from kadayam circle. Always i brought abbott company ensure diabetie powder. Every time price is rs 555 (400gm) now i buy the ensure powder rate increse by rs 600. If i asking kadayam apallo pharmacy. They said price will increase by distibutter. But another pharmacy same product sell by rs 550... Why this varation like that.?
Why not add the system right reasonable price.?
How buy normal person this rate.? Kindly i need permanant solution
And check attached the pharmacy bill

My contact [protected]...
Complaint comments  Read comments [2]Complaint category Pharmacy

Apollo Pharmacy — order no. 000839114

 kanishak.chhabra@gmail.com on Sep 9, 2018
Hi,

I have placed an order no.[protected] on 6sep2018, till now i did not receive any update on that.
Its been approx 4 days but my order did not even reach to 2nd stage.

This is the first time i have placed an order from your online portal, trust me i will never take a chance to order again from your website.
No one from your team responds:
1. I have written an email at sales@apollopharmacy.org, on 6sep but i did not get any response yet.
2. When i tried to chat with your agent, he is taking hell lot of time to respond to me. He might be...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — wrong medicine provided

 Sanchari1993 on Sep 9, 2018
I have mistreated by your apollo pharmacy as they have already checked in prescription and provided wrong medicine named novaclav 625. My actual tablet is novelon. I have already took one tablet of novaclav 625 and if any side effects arises who will be the responsible person? Each and every time are we supposed to check the medicine with prescription. Do you really feel that your pharmacy structure is well organized?...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — not taking discount card simply answering here there is no network

 Hari Hara Natha Reddy on Sep 8, 2018
I approached nizampet apollo pharmacy asked travacom eye drops it's available, i showed my discount card issued by maxbupa insurance and it's worth rs.1000/- after that he told that net is not working here.

Two more shops of apollo at nizampet main road asked that medicine but no stock.

It is life medicine for me.

Take action against concerned....
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — unavailability of digital transaction facility at iit hyderabad apollo pharmacy

 Ahlawat11 on Sep 7, 2018
Hi, i want to bring this to your concern when whole india is switching towards digital transactions its utterly disappointing that the apollo pharmacy at iit hyderabad doesn't have the digital transaction facility like paytm, tez. And we as students of iit hyderabad always to be dependent on cash for availing your services. Please take it seriously and try to make digital payments options as soon as possible at iit hyderabad....
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — desired rates of medicines

 gopikrishm on Sep 5, 2018
I have purchased "coversyl plus" tablets 4mg one strip.in mangalagiri outlet... The product rate have fluctuation between, ₹.135 — ₹.140... As usually purchase in routine.
But here the druggist selling ₹.150... I have demanded receipt for the amount i paid. It's funny "receipt another ₹.10/- extra. Total ₹.160/- the gentleman collected from our client.
May i know? :
(1) the same product being sold ₹.135 /- in other shops why so much extra from your outlet...?
(2) is the same drug sold in your outlet is superstitious, ir high quality... If so how it could...
Complaint comments  Read comments Complaint category Health & Beauty

Apollo Pharmacy — staff and office related

 Ajeet Pandya on Sep 4, 2018
महोदय,
मै AP64075 एम्प्लोयी id... बोरीवली एक्सर रोड के ब्रांच मे फार्मासिस्ट के पद पे काम कर रहा था नौकरी छोड़ने के बाद मुझसे जबरजस्ती 8000 का shrortage भरवाया जबकि मै जब छोड़ा तो कोई ऑडिट नहीं हुआ था.. ये तो गलत काम भी किया और पैसा भी दिया ये कहा का न्याय...
Complaint comments  Read comments Complaint category Employees

Apollo Pharmacy — pharmacy services

 volety on Sep 4, 2018
We are welcoming, apollo pharmacy, for establishing their pharmacy centres
In each corner of the visakhapatnam city. The thing is that a patient is some times dependent on pharmacies for small ailments, like, fever, cough etc.
Most of the appolo centres, the services are very poor. The staff appointed
Are very poor in medicine knowledge. Where as some medical shops are providing excellent services for small ailments of the patients. Customer must
Feel confident about the services of the persons. I observed near to my house, the apollo phyarmacy, well decorated, but, the...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — sanitary napkins quality issue

 Malum97 on Sep 2, 2018
Hello,

I had purchased 4 apollo sanitary pads ultra thin xl 15 pads and highly dissatisfied with the product quality. Manufacturing date of the same pproduct is feb 2018. I noticed that pad doesn't stick properly and outer line gets torn in some pads while using.

I still have 2 unused packets left and i no longer intend to use those pads. I liked apollo products in the past and was regular customer of many products.

Pls provide remedial solution for the problem....
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — need original bill

 Sumanta P on Sep 2, 2018
Hi Team,

I got a bill from Apollo Pharmacy, Bhubaneswar, emergency, on 23rd July, 2018 around 12:45 AM.

Name of patient: Sumanta Patro

However, when I submitted this bill for claim, they are saying, they can't accept carbon copy bill.

Could you please assist on this?

Please provide the original bill for the same.

Thank you.

Best Regards,
Sumanta...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — k. k. nagar, chennai pharmacy outlet staff tamilarasi' rude behavior

 aadhikesavan on Sep 2, 2018
Your pharmacy (K. K. Nagar, chennai outlet) staff ms. Tamilarasi's behavior and attitude towards me (I am a senior citizen and buying my regular medications for the past ten years since i underwent cabg i. E bypass surgery.) was very rude and impolite on september 2. I came back even without buying medicines and not only that i decided not to buy medicines from any of your outlet until my complaint is addressed to and i am spoken to regarding this from a responsible person from your side. My mobile number is [protected] &[protected]....
Complaint comments  Read comments Complaint category Employees

Apollo Pharmacy — balance in old loyalty card convert in new loyalty card

 Shekhawat C s on Aug 31, 2018
Sir I am customer of your fharmacy.my old card no is[protected].sir my old mobile no is [protected] this mobile no is stopped due to aircel company is closed.so I issue new Apollo loyality card no is [protected].So I want my old card balance transfer in new card.I hope you may fast action in this regard.sir I called your customer care number but this mobile number is not working. thanks...
Complaint comments  Read comments Complaint category Business & Finances

Apollo Pharmacy — product order

 kngshubham@gmail.com on Aug 30, 2018
Sir my order id is[protected] and i have placed this order on 19th of august but it was not shipped yet and shows the status that order has been confirmed i have registered the compain alredy on toll free number and complain number is - 89942.. But no positive response from your side and after being frustrated by call calling number of times to you toll free number yesterday i have registed a complain for order cancellation and refund and one of your executive told me that you will receive a mail regarding your order cancellation within 2 hours but it was aleady more than 24 hours and doesn't receive...
Complaint comments  Read comments Complaint category Postal & Delivery Services

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