Apollo Pharmacy Complaints & Reviews

Hello
My name is Prashant Ingawale, a delivery partner at Shadofax. Today(05/11/2025) morning, I received a delivery from this store. I came here from Nanded city, 6km in my app showing customer details and ask otp but not showing order no. I ask the female assistant to look into to pc you will show the delevery on my no she deny the same and orgue with me i arge her i come from 7 km and with out complete the order i can not received...

Akkayapalem main road Branch Visakhapatnam didn't provide me medicine evev if I have prescription they selling the medicine at extra cost and billing MRP...

I have visited apollo pharmacy store at EC road Cherlapally, hyderabad for purchase of regular blood pressure medicine. the staff was rude in talk and arrogant. say i[censored] want take or just leave ... mailed several times and follow up but only reply received is some1 will get in touch with you... but after 20 days no resolution or any update...

I am writing to express my strong disappointment regarding the handling of my recent medicine order (Order No.[protected].

At the time of placing the order, the system indicated an Expected Delivery Date of 3rd October. However, when I raised a concern on 4th October evening regarding the delay, your team informed me that the order would be delivered by 7th October evening. Despite this assurance, the order was abruptly cancelled...

Dear Concern
Recently i visited the store at cherlapalli for geting by BP medicine got the worst services ever . both the staff were arrogantly behaving as we are begging for medicine for free. also rude to customers . both were engege to same customers together even for single medicine.
also Ref. Dr. NAme is wrongly mention on Bills...

Today I have purchased my medicine for sugar(Insulin) in anna nagar Apollo shop QBlock here there is no stock for siranchi.so I went to another apollo shop 2nd Avenue near santhosh super market.here one person talking too much like disobedience words like your drug addict or not.I will consider with police then I will give and disobedience words etc.I am diabetic patient i got so stressed so pls take necessary action please reply for this...

Respected Sir/Madam ( Apollo Pharmacy ),

I am writing to bring to your attention several serious issues I have observed at Apollo Pharmacy Store ID 25718, Gunadala Post Office Road, Vijayawada – 520008.

Non-issuance of invoices: After billing, salespersons are not providing proper invoices. Instead, they are accepting payments through their personal UPI QR codes or in cash. I have attached the QR code...

Dear Apollo Customer Support

I am writing to report a serious and unauthorized transaction involving my Apollo account and Health Credits.

On 21.04.2025, I purchased a L'Oréal conditioner for ₹299 and paid the full amount (Invoice No: WS0002561). Today, I received a call from Apollo Pharmacy claiming there was an invoicing error and requesting an OTP to rectify it. Trusting the call, I provided...

"Hi, I'm Dinesh from Trichy. I purchased products from Apollo's Tollgate branch (Bill No: 16725GF0010644). One MYCE soap was unavailable, and staff said they'd arrange it and call me later.

Before purchasing, I had 202 HC points but didn't redeem them. An hour later, I received a suspicious call from [protected] claiming my account was expiring and needed renewal. They asked for 2 OTPs, and after providing...

Bill No. [protected] dt 2025 Mar 06 instead of Amlosafe AT tablets delivered Amlopres AT 25 tablets 15 X 2 strips.

Pilex Fort Oint 30 Gms not delivered.

Rabesec DSR Caps Torned Foils...

Dear Sir,

1. Pls refer my order number[protected] placed on Dec 29, 2024 to Appollo 247 pharmacy.

2. The above Order was promised to be delivered by 01 Jan 24 but the same has not been delivered till date beyond 4 days of promised delivery date.

3. I raised the issue with their customer service on 01st Jan after not receiving the medicines. Again the same was assured & promised to be delivered...

Purchased Looz syrup from apollo pharmacy exotica -Ahinsa khand2 Indirapuram branch which had hanging noozle and medicine was not coming in cup. Went to there outlet to show same and the sales person used his dirty hands to fix noozle back and when i asked to change the bottle which they refused. The medicine was in cup and he used his bare dirty hands for same and expect me to drink and use that same bottle. Please raise complaint againt...

I have ordered (#[protected] through Apollo pharmacy on 14th Oct 2024 via express delivery and the delivery date shown at the time of order was 14th Oct 2024 but till date i did not receive the order.Have neither got the product nor any communication about expected delivery date.

Reached out to Apollo customer care multiple times and requested escalation on the delay and delivery of the order. I was assured that the respective action will be taken to resolve this but nothing happened.

I've asked why was not communicated of this and why the app is still showing will be delivered soon. there was no response .
what action was taken on my complaints till date . no response.
Will it occur again, no response.
what should do if this repeats again . no response.

The medicines din't get delivered till 17'Oct so I reached out to the customer care multiple times and had repeatedly requested them to cancel the order as they were not delivering the medicines. They said they will cancel the order and created a ticket #3412363 on 15'Oct and have escalated to the concerned team for the cancellation of the order. I have been following up with the customer support team for the order cancellation but they said they have an SLA of 24 hrs and then 48hrs have passed still neither medicines got delivered nor the order is cancelled.

Very pathetic service from Apollo, its delivery partners and Customer support. All the customer support team/supervisors sing a standard song called 'Apologies and sorry for the inconvenience' with no basic ethics but take no initiative to resolve this issue. Worst customer services support team I have ever come across.

Just because I have circle membership, I have ordered thru Apollo Pharmacy and I must say this membership itself is a fraud in broad daylight.

I have all the phone conversations with apollo customer service and the screenshots of expected delivery dates.

I request authorities to seek appropriate audits and take action.

I had a severe allergic reaction yesterday and I called the Apollo pharmacy from which I buy all medicines, after agreeing to deliver tablets they didn't deliver them. I had to go to bed without taking any tablets....

Apollo pharmacy company of such a reputed stature issue's gift vouchers which cannot be redeemed ONLINE. So much for a technology advanced company to simply to inconvenience the public. Moreover, the points redeeming companies like banks are hand in gloves with apollo pharmacy to entertain for their own selfish means & benefits...

Hai my name is Dileep Kumar, I am ordered Chicnutrix PCOS medicine, but they send wrong medicine Chicnutrix glow and vitamin c...my self returned medicine on 20/05/2024..But still I am not get refund..They are saying that I have sent a mail on 4th June and UPi details has also given it.But I sent the mail on June 6th and gave the bank details, but i am not give the UP details.So far I can't get refund....

When I ask the person at the Apollo pharmacy counter how many health credits I have, he always tells me a lesser number than shown in the Apollo 24/7 app. Today on 20 April I was buying items worth 760 rupees and when I asked how many HCs I can use from my HC balance, he said 2. I checked the Apollo 24 7 app and since 8th April I have 23 HCs. I don't know why I can claim 23 HCs from my balance when it's definitely not close to 50% of the transaction value of 760.

Sir, on 27/03/2024 I ordered medicine through Apollo 24x7 and my order value is Rs. 2225.60.
Before making the payment l applied the coupon Save 100 and paid the amount of Rs. 1895.79. And after making the payment my order was converted as shipment 1/2 with order ID[protected] and shipment 2/2 with order ID[protected] by the Apollo 24x7 and delivered the orders on 27/03/2024 & 29/03/2024 respectively. Before making the payment I took...

We bought medicines online and the amount was already paid by debit card. The delivery guy said it was Cash on delivery and un-knowingly we paid again Rs.830/- The telephone number of the delivery boy is [protected].

Upon demanding refund and sending message, he has paid only 500 back stating different excuses. Rs.330/- is yet to be paid back. The amount is small and most o[censored]s ignore this. But then this encourages the delivery...

I placed lab test order for which i applied thr ALLGOOD coupon for whihc i have to get the cashback of 1k HC but due to some glitch at thier end my cashback was not credited and they also accepted it that the glitch was with their apps and now they are not replying to my mails and not giving my health credits back. The glitch was at their end why would i pay for it.
A week has gone and they are not resolving my problem....