Apollo Pharmacy Customer Care
Apollo Hospitals Enterprises Ltd.
Customer satisfaction rating: 75%
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849
COMPLAINTS

Apollo Pharmacy Customer Care

Apollo Hospitals Enterprises Ltd.

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Address
No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights
Chennai
Chennai District
Tamil Nadu
India - 600006
Landmarks:Next to Canara Bank

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
403
down
134

Phone:
Phone:
up
258
down
99

Customer satisfaction rating
75%
Complaints
849
Pending
13
Resolved
628
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Apollo Pharmacy related photos (129)

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Apollo Pharmacy Complaints & Reviews

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Apollo Pharmacy — misinformation / fraudulent practice by apollo pharmacy staff

 vicky2569 on Aug 23, 2019
The apollo pharmacy store at sec v has dishonest and unprofessional staff. I was offered a product @ 15% discount and on final billing that discount was not given. On asking it was told to me that the discount was only applicable on card payments which was not informed at time of purchase and i was made to wait for a long time at the store. This store employs cheats who defraud unsuspecting customers...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — wrong commitment

 Bharti Parihar on Aug 17, 2019
On 12th aug 2017, i visited ur indirapuram branch and handed over to the counter staff doctor's prescription. Out of 4 medicines, he gave me 3 medicine and for 4th one, "codistar dx syp" he made a note in the register and asked me to collect it on next day ie on 13th aug but it was never made avaliable. I keep on visiting the branch and finally on 17th aug the counter staff told me that their distributor is not sending this medicine so, we are unable to provide it to you. This is how ur pharmacy is treating with their customers? It is shocking?
Similar complaint was lodged on 30 jul 2019...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — medicine not given without my aadhar card

 modan mohan Chatterjee on Aug 16, 2019
Apollo pharmacy sodepur branch pincode 700110, visited 14th august for medicine, but there one representative mr. Ranajit not given to me medicine for my aadhar card. How it possible? Why i submitted my id proof. This is criminal offence. Please take immediate action or i will complain to consumer forum and drug control. This representative waste my 30 miniute for non behavior....
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — non availability of drugs

 Tahura Iram on Aug 16, 2019
As appolo pharmacy is available 24/7. During the early hours of my college i always used to visit appolo pharmacy (Nagaram branch). They always send me back by saying we don't have that drugs... I being a pharmacy final year student we have experiments to be performed so i need drugs. Today morning i went to ask riboflavin tablets (But. B2).. They denied me saying that we don't have that tablets...
Early hours general medical store is not open.. So if we go n ask at appolo stores abt otc drugs they denie.....
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — heart patient medicine

 balaji1978 on Aug 14, 2019
Dear forum,

My father srinivasa rao. G he is an existing heart patient staying at bhimavaram town, west godavari district, andhra pradesh.534201. We are purchasing medicine every month from near by apollo pharmacy at china rangani palem area, land mark: st. Mary's high school. Due to his age factor & health condition he requested apollo pharmacy to do home delivery the medicine every month. They accepted to delivery the medicine in time. This month we ordered medicine on[protected]. Still today they didn't delivered medicine at home. Every month the shop people taking too much time...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — rude behaviour with customer regarding medicine at 11.00pm

 Srinivasa Rao Mendu on Aug 13, 2019
I went to apollo pharmacy outlet at 104 area for medicine alzolam 0.5 mg for my wife along with doctors prescription. But the guy named Ramana mobile no [protected] refused to give the medicine because we went for purchasing single drug. Rest of the medicines we purchased at care hospital pharmacy.this medicine is not available at care due to Which I came to apollo to purchase the same .
Even though the medicine is available he
Refused to give medicine as we were buying only single medicine.
The person's behaviour is not
At all good and very rude . Is there any policy...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — refund not processed [Resolved]

 nandyn on Aug 11, 2019
Hi,

I ordered some items from apollo pharamacy website. The apollo shopkeeper asked me to cancel the order as it was far from my location. Then i called the costumer care of apollo pharamcy, the guy said that place another order and we are cancelling this order. The order was cancelled with more than 15 days and whenever i call them to refund my amount they just make excuses everytime.

My order id :[protected]...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — good not roll on not delivered to me

 Appuapollo on Aug 9, 2019
Order id:[protected]
Good night roll on
Is not delivered to me.
But website shows it was delivered,
Please solve my problem how i get my product.
Amrinder singh s/0 davinder singh
Sarabha nagar street no. 8 ward no. 2 house no. 2/839 malout mb -[protected]
I have purchased 3 good night roll on for 225 rs, please solve my problem as soon as possible,
[protected]@yahoo.com...
Complaint comments  Read comments [1]Complaint category Other

Apollo Pharmacy — I am complaining about not return tablet

 Kalam Ias on Aug 8, 2019
I am bought zinetac tablet. The workers entry the contact number and give the bill with discount. But i say the wrong medicine. So i return to pharmacy and asked to worker for buy a new medicine and return the previous medicine. They said the discount entry tablet was not returned from customer. And say harsh words. I used the pharmacy last three years. But they do not give any respect to me. My branch name is ambasamudram 627401...
Complaint comments  Read comments Complaint category Neighbours

Apollo Pharmacy — poor delivery

 Oski on Aug 7, 2019
My family are from peravallur chennai and living in united arab emirates. When ever we come on vacation we ignore all the nearby medical shops and purchase the medicines from
Apollo pharmacy - new no.11, karthikeyan salai, periyar nagar, chennai-600082,
Ph : 25500766,., tamilnadu,.

This time also we ordered medicines and was billed/delivered to us dated 27th july 2019 worth rs 11454.73. We found that about 8 tables short which they charged and not delivered, when i called multiple times they promised to deliver the missing tablets but didnt do till last, now we are...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — malpractice and negligence

 Raparti4 on Aug 6, 2019
I have purchased 2 tab. Of nexpro 20 mg /torrent pharma to my surprise they have not given the same medicine when i called this apollo pharmacy located at west marredpally in chiranjeevi apartments, secunderabad she says i am mad she game same medicine i requested them to provide nexpro 20 mg and take back wrong medicine they have given. They r not ready to do it asked me if i want i shld come and take it is this pioneer health care like apollo have under qualified people working and not aware what medicine they give and insult customer
I need immediate action to be taken and it's resolved...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — rude behavior of jitesh

 poojavinish on Aug 4, 2019
Went for sugar testing at the apollo pharmacy in sector-4, vaishali. It was 7.10 am. The sales boy, jitesh was upset that we were there soon after the shop got opened. He was so rude and told us that why did we come so soon. We told him testing is to be done between 7-12, and we have come at 10 minutes past seven but he was very upset and rude that the other guy is absent and we should not expect them on time. This is india and 7 does not mean 7!!! He could have politely asked us to wait for few days but kept on complaining and cribbing on why were we there soon after 7 am. We came back but this...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — haven't received my order yet

 Sana Arshiya on Aug 2, 2019
Hi,
It was my first time on ur online website and am experiencing a worst service of apollo pharmacy, my order is:[protected], i have paid already and i haven't received any info. When i contacted your customer care agent they said in 24hrs i will receive all details abt delivery and sadly it's been more than 24hrs now when am trying to contact your customer care it's showing wrong number. Kindly work on my query asap update my order details or return my money back....
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — broken product not exchanged

 Er Ridzii Rajput on Aug 1, 2019
I purchased a product from apollo pharmacy. When i went home and opened the bottle it was broken and when next day i went to exchange the bottle next day those people in the shop denied to exchange the bottle saying that the bottle is not of there shop.
This is not acceptable. First they are selling there broken product and then they refuse to take it back saying that it's not from there shop....
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — non-procurement of medicine

 Bharti Parihar on Jul 30, 2019
Dear sir/madam, i am a regular customer with ur indirapuram branch. My wife 78years old is getting treatment from dr rml hospital for depression and loss of memory's. As per prescription i requested for 6 medicines for 30 days but i got only 4 and the remaining 2medicines 1) tab zingpride 200 mg and 2) bilogin cap i was told to get it from somewhere else. Though the staff is quite cooperative even then it sounds very unethical. Being a regular customer it is the moral responsibility of the company to arrange/procure all kinds of medicine to the customer. By not providing medicine is to be considered...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — very poor customer service and no value for money

 Dibyendu Basu Mallick on Jul 29, 2019
Dear sir/madam,
I'm dibyendu basu mallick one of your little customer of apollo pharmacy. I'm sorry to say that i'm very disappointed for your customer service of konnagar hooghly apollo pharmacy barnch. All staffs are mind flactuated they don't know what works they do they are puzzle. And mr subhankar ghosh your branch staff is very unprofessional. Very poor service to the customers. And no value for money. So pathetic.
Please training to them and look into the matter.
Regards,
Dibyendu basu mallick
[protected]...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — cell no 9989792722

 satish sabapati on Jul 29, 2019
Sangareddy apollo pharmacy does not care the phone does not even lift why is home delivery on the phone in apollo pharmacy take serious action take seriously action take seriously action take serious patient sangareddy people are suffering from apollo people so that those were giving the prescriptions to the apollo pharmacy they are not giving response hi they are not giving any response so peoples are getting very problems 😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠... immediately take serious...
Complaint comments  Read comments [1]Complaint category Business & Finances

Apollo Pharmacy — bad customer service

 Vinisha vincy on Jul 28, 2019
To,
The authorities of apollo pharmacy,
This is bring to your notice that i recently happen to visit one of the apollo pharmacy branch near ghandi chowk guntakal for medicine which o[censored]rgent need, but the employees in the dispensary are least bothered to respond to customers without knowing their emergency. See if the dispensary is crowded i wouldn’t have brought this issue out but i was the only customer in the dispensary who went to buy medicine one of the employee has given the medicine but the person sitting in the billing counter is not even bothered to swipe my card for...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — points not added in my apollo card

 Soundarapandian Selvendran on Jul 27, 2019
Dear sir i purchased electro choice 5 nos on 26/7/19 for rs 150. Previously 10% of the purchased amount will add on my card. This time 6 points added on my card. They are not issuing bill for the purchase. It happened nearly 5 to 6 times within this month. K kindly take action against the staff. While enquiring in the apollo pharmacy in - sholavandhan they are saying for electro choice 10 %. But in sanka rankovil they are saying 5%. If it is 5% it should be 7.5 points to added in my card. Kindly check into the particular shop and clear my problem...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — high potency tablet supplied

 Josephine Hoover on Jul 22, 2019
The apollo pharmacy is in front of jyoti nivas college autonomous.
My sister was getting galvusmet 50mg/500mg all these years as per her doctor's prescription.
Your chemist has supplied 50mg/1000mg and 50mg/850mg tablets in the past few weeks. The patient was sweating profusely, feeling tired and giddy till we saw the blunder created by your chemist on friday 19th july, 2019.
Teach your chemists to keep their head on their shoulder and work with responsibility.
How can you do anything to the damage caused to her health?...
Complaint comments  Read comments Complaint category Pharmacy

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