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Apollo Pharmacy Complaints & Reviews

3.3
Last updated Sep 24, 2022
Complaints 1809
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Apollo Pharmacy Website

Apollo Pharmacy Head Office Address

No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights
Chennai
Chennai District
Tamil Nadu
India
600006

Apollo Pharmacy Phone Numbers

Toll free
1860 500 0101
533
251
Phone
+91 40 6060 2424
350
169
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Apollo Pharmacy reviews & complaints(1809)

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Pregnant lady is waiting for more than 15 minutes in quite. They do not provide your stool to sit for pregnant ladies. They do not have the Googlepay barcode. I am waiting with my wife to pay my bill in the GooglePay. I saying it that my wife's pregnant is waiting for medicine. No response from pharmacist employee...Too poor pharmacist behaviours... please take action on behaviour...
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I have placed online order for Vitamin B12 capsules from Apollo247 app but received multi vitamin capsules. I have raised request to replace with what I ordered. I escalated with customer care twice. It has been 3 days and no action or response from Apollo247. If I have ordered some other medicine for some one else for other health issues, they might take take the wrong medication what Apollo247 sent. This may cause very serious health issues....
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I ordered for 5 strips of Jardiance met 12.5/500 mg tablets along with Prolomet XL 50 mg tablets on 30th August 2022. This is what my wife has a prescription for.

The order was promptly delivered.

However, just as my wife, whose prescription the tablets were, took one pill, she realized something was wrong. She then noticed that they had sent Jardiance met 12.5/1000 mg!

I reached out to customer...
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Team - Had mixture of experience with this store in last couple of months. Less in good and most of time in bad in terms of waiting time, respond to customer with high tone (no politeness/kindness) so it's time for this store to improve the soft skills at the earliest to re-gain store recognition from customers. Requesting you to consider my concern and do the needful. Thank you....
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Dear Apollo
I am sorry to say that today i visited madhyamgram subhaspally Apollo pharmacy situated near station having a bad manners of service boy I have got. Actually i visited for buying some kids medicine so i demanded 4times but there were no responce from 5 service boys on that time 12 o clock . They all were so busy with 1 customer that they don't have time to response. I am a long time customer of this pharmacy so i was disappointed...
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Apollo pharmacy sullurpeta, Nellore district (AP) -524121 . Costumer calls are not attending? We required something but tried to call more then 4-5 time but not attending the call ?
Apollo Pharmacy customer support has been notified about the posted complaint.
Dear Mr. Praveen,

Please write back to us with your registered mobile number so that we will escalate the issue further.

Thanks & Regards
Kiran
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    Incident Date: 16/9/2022

    Cliant number : [protected]/ [protected]

    Compliant description: We are your regular customer and buying for more than so many a year.

    Yesterday we bought some medicine from your branch for more than 1100 rupees/- at Karayanchavadi 2 ( Avadi road) Address:

    We have used to pay the invoice amount through my IOB -debit card at your branch swipe m/c. the amount...
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    I am waiting for the order:[protected] from last one week without any status update being sent to mobile/email either.

    Please note we ordered medicines not soaps/dresses to keen on waiting. Kindly look into the order and deliver it ASAP.

    My strong advice to Apollo Pharmacy is to stop online business and focus on physical store as you are unfit to do online business,
    Apollo Pharmacy customer support has been notified about the posted complaint.
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      Why do you even have helpline desk they do nothing i tried every possible way that i can but nothing seemed to work please guys help me to unsub from your so called customer list or what ever...
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      I am receiving repeated messages even after unsubscribing from Apollo. These messages are spam and are troubling...
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      I regret to inform you that I ordered the medicines with prescription on September 8, 2022 through UR WORLD APP for SBI Personnel and even on September 13, 2022, app preface shows preparing bill. I am 68 years old and need medicine but such a pathetic attitude towards sbi customers is hampering the trust we have entrusted to you. Kindly expedite the order.
      If there is any loophole on my part or prescription please do let me know on...
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      Hi I have ordered the medicines named Divatrone on sep2nd with order no[protected] but till now it was not delivered but it was showing as delivered.
      I am reaching out to them from last 1 week and till now there is no refund
      order id:[protected]
      customer care no : [protected]...
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      I had placed medicine order (Order ID:[[protected]] on 10 September, 2022. Payment was made as Prepaid. The order was showing to be delivered by 10 September by 11.00pm but status of the Order remains the same i.e. in Transit. Complaint was also raised with Apollo 24/7 Helpline (Complaint No:[1171821]. But response still remains the same. Apollo team itself is saying that they can not commit for the delivery date. I had to purchase the medicines...
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      Dear Sir,
      I have ordered (online) some medicine vide Order no[protected] dated 24.06.2021. For which I have made a payment of amount INR 796.38 on the same day. However they cancelled the order from their side and no refund is made till date. After repeated reminder also, it has gone in deaf ear. So if this type of companies in the name of medicine are practicing corupt means to cheat patients/consumers and is irresponsible towards the patients requiring frequent medicine for their survical, then examplary action may be initiated and justice must be delivered.
      Thanks and regards,
      Aloka Kumar Nayak
      Consumer
      Apollo Pharmacy customer support has been notified about the posted complaint.
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        I had placed an order for medicines on Sept 2, 2022 through UR World App. The order no. is [protected]. It has been 8 days, still the medicines have not been delivered. For the last 4-5 days I have been following up on your helpline number on daily basis but of no help. Such a hopeless and pathetic service provided by you. Literally fed up.

        R N Tandon
        Reg Mob: [protected]...
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        I had ordered medicines worth 5600/- appx. on their website on 1st Sep'22. I had a voucher of 5000/- which I got from redeeming points on my credit card which I used for making the payment, the balance was paid through UPI. The order got cancelled from Apollo's end. I was not intimated or contacted. In the evening while I was checking why the order was not delivered, that is when I found out on the app that they have cancelled the order....
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        . Ordered a bunch of medicines ( 5th September ), they made two batches of them one was[protected] and other[protected]. The order[protected] was delivered but order[protected] was never delivered.

        Even after multiple complaints no response to fix the issue ( the problem is I have paid the money ) .

        They are showing delivered and later they are showing delivery attempted and today ( 9th September ) they are showing...
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        I placed medicines order online on 1.9.22 and it shows shipped on 2.9.22. Est delivery 5.9.22. Even after that there is no update. Can not even cancel the order nor refund is coming. This is really very bad of duping customers on medicines. order no[protected].

        Does it take 8 days in delivering medicines? Even Pizza is delivered in 30 mins. Hopeless....
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Apollo Pharmacy — Repeated Google Payment

        Made me credit the amount 2 times saying that the first credit not received by them.
        On 3rd July 2022 I made a purchase of Rs. 413.00 from Appollo Pharmacy Thuthiyoor, Ernakulam branch and credited the amount via Google pay scanning the QR code . But the lady, Ms. Krishnendhu, one of the staff member told me that the amount is not credited in their account and made me pay again using her personal account. But later when I checked I...
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        This is in reference to my order id "ORDER #[protected]". I placed this order on 05-Sep 08:00 PM.

        I have ordered some important medicines like BP. I was expecting that Apollo would offer express delivery within 2 hours. However, my order stuck because of some prescription issue although I have attached the prescriptions with my orders.

        My order has been verified by Apollo doctor on 05-Sep itself and the doctor...
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