Apollo Pharmacy Customer Care
Apollo Hospitals Enterprises Ltd.
Customer satisfaction rating: 68%
Submit a Complaint
695
COMPLAINTS

Apollo Pharmacy Customer Care

Apollo Hospitals Enterprises Ltd.

TwitterFacebookLinkedIn
Address
No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights
Chennai
Chennai District
Tamil Nadu
India - 600006
Landmarks:Next to Canara Bank

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
333
down
113

Phone:
Phone:
up
204
down
80

Customer satisfaction rating
68%
Complaints
695
Pending
27
Resolved
464
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Apollo Pharmacy related photos (98)

Apollo Pharmacy Complaints & Reviews

Sort by:

Apollo Pharmacy — apollo pharmacy amount debited from phonepe account but bill is not generated

 pankajts007 on Jan 17, 2019
On 14th Jan 2018, i brought medicine from Apollo Pharmcy, Kadogodi Store.
There the bill amount is 303.30 rs/-, i paid through phonepe wallet. The transaction got sucessfully but bill not generated, then the cashier told me to again the pay the bill and he will raise the complaint and i will the get the amount within 7 days.
As i contacted with the apollo pharmcy customer care, they told me that there is no complaints has been register yet.
As i tried to register to complaint through mail but apollo pharmcy mail id is not wrong, i.e, customerservice@apollopharmcy.org because...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — high delay in my order

 Thorat RB on Jan 15, 2019
My order no. is[protected] . I have placed my order on 9th January and today is 15th January but still order status is 'Order Packed' which is horrible because 7 days taken to pack my order. If you can't deliver on time then kindly cancel my order.
Others deliver in 4 to 5 days. I have called customer care for about 10 times but call received only once and no answer satisfied me....
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — complaining about the pharmacy person they are stupid or do not want to deliver the medicines

 Sabnam Sultana Laskar on Jan 14, 2019
I have called swarn path mansarovar apollo pharmacy at 6pm today n ask to deliver the medicine. Then i have send the address at 6:30pm. They took around 4 hours then one delivery boy told me that he is on the way..
After 40minutes i called him n check how much time he need i called around 10:15pm he told me that come to shop tomorrow morning. As the time was too late..
What the service is i called 6pm n they assured that they will deliver n after 4 hours they informed it is not possible. Is it a joke or something.
Too bad service n i will share these things to social media...
Complaint comments  Read comments [3]Complaint category Pharmacy

Apollo Pharmacy — huggies wonder pants xl 54 pieces

 Veenaayani on Jan 14, 2019
Hello i ordered huggies wonder pants xl 54 pieces and made payment thru paytm of rs.590. I'm yet to receive my order. The nearest apollo pharmacy is asking me to pay extra. Y should i pay extra you gave offer in online so i booked now u cannot ask me to pay more. This is cheating. Request you to send my order at the earliest or i have to take legal action against you
My order no is[protected]...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — rude management

 Varshasu on Jan 13, 2019
Hello, this is to inform that the employee at the apollo pharmacy in koramangala bengaluru, firstly was rude to us and threw whatever we asked for in the counter and secondly he didn’t give us a bill nor let us swipe the card even though the machine was clearly working. Just because we are twenty doesn’t mean he has any rights to act this way and i hope strict actions are taken against this...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — misbehavior by retail counter-staff

 Rupesh Rajawat on Jan 11, 2019
Today morning, i got an angry and rude treatment by apollo retail-counter-staff only because i asked some specific details about the bill.

I went to collect a bill from my previous purchase and asked about some of the details written inside. I choose early morning to do this to avoid traffic at the shop, i even waited at the shop for 5 minutes to get my chance to talk to the guy i also started my conversation politely.
But i do not understand that why that guy got super hyper while replying. If you did not know about the details you could simply say no but the guy choose to...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — online order of diaper

 Ruchi Saraogi on Jan 11, 2019
I have ordered a diaper huggies xl pant style online ordered no[protected] on 9/1/19. I am being told that it will not be delivered to me since there is some problem in the amount. When i ordered the amount was 540. Now they are telling me to pay 690. Please look into the matter as soon as possible. This is total fraud.
Ruchi saraogi
[protected]...
Complaint comments  Read comments [2]Complaint category Pharmacy

Apollo Pharmacy — ecosprin 10 mg. staff ridiculous gave ecosprin 20 mg

 p.s.sridhar on Jan 9, 2019
Dear sir,
I am sridhar, flat 207, pavano oakridge, saibaba temple road, kundalahalli gate, marathahalli, bangalore 5600036.
I am a customer since 12 years with your shop at kphb colony, kukatpalli, hyderabad.
I have since moved to bangalore, visited your shop at saitemple road just across my flat.
Gave them a list for one month stock. Offered to come the next day and collect the medicines. They made me run around 7 full days, come in the, morning, come in the afternoon, come after 8 pm.
I had to be tough on them on the 8th day. They again said come in the night,...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — non delivery of article ordered on 26-12-2018

 Thangavelu Muthuvelu on Jan 9, 2019
My order no[protected] dated[protected] has not yet been supplied even after a lapse of 15 days please initiate refund of Rs 195/-to my paytm account immediately. or you can refund the amount to my SB account no [protected] of HDFC BANK IFSC CODE HDFC0001861 MICR CODE[protected] SAVINGS ACCOUNT.
AS THE ITEM IS NOT REQUIRED initiate refund the amount...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — non delivery of urgent medicine

 Tushar Karmakar on Jan 7, 2019
I am you regular customer (Ph[protected]). Today i had ordered some medicine with your vasundhara enclave branch on [protected] at 9:30 and asked if they can deliver, otherwise i will collect personally. I was assured of delivery in 30-40 minutes. As not delivered, called again at 10:30. This time told, delivery boy already left with medici and deliver soon. As not received till 10:30 i called repeatedly but no response.
I am complaining this, because after assurance twice, medicine was not delivered. I was willing to collect personally (Branch is just 400-500 metre from my society) but falsely...
Complaint comments  Read comments [1]Complaint category Department Stores

Apollo Pharmacy — services related

 Mahak Junaid on Jan 6, 2019
The services of apollo pharmacy of vasundhra sec 18 is very poor regarding customers. The behaviour of delivery boys is worst. I have ordered medicines but due to the death of my maternal uncle we was unable to pay the amount.
We have already informed that we will not be able to pay the amount.. To one of the service provider of the pharmacy in the morning... Then too the behavior of delivery boy was worst and he was like... We are not delivering you the medicines in free.. I mean we are the regular customers and this is the duty of the pharmacy to undertand and treat us like a customer.....
Complaint comments  Read comments [1]Complaint category Other

Apollo Pharmacy — amount debited from phonepe account but bill is not generated

 kmanikantakumar on Jan 5, 2019
On dec 31' 2018, i have ordered for home delivery of huggies xl diapers (Having offer of 50% off) on that day. I got the item from one of your apollo pharmacy branches located at gayatri nagar, allapur village, borabanda, hyderabad. I have paid the bill via phonepe (Mobile no.[protected] vide transaction no. C1812311858514937007502 and showed to the delivery guy that the transaction is successful. But the agent has called me back saying that the bill is not generated and asked for repaying. I have paid again for the same amount of 474.5.4 days were passed away and i didnt get refund of my first...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — not giving health credits

 Ajitpanda on Jan 4, 2019
I purchased medicines and other items of ₹719 from apollo pharmacy store at sachin tower, shyamal cross roads, ahmedabad on[protected] and i was given health credits of 46.95 and sms was received on[protected] on my phone, but when i visited store on[protected], i was told that only 16.70 points are showing in the system which was the point balance before credit of 46.95 on 10-12-18, i was asked to contact the number[protected], i tried on[protected] and after 5 days also but there was no response, please let me know what happened to 46.95 points and please credit the same to my account, otherwise...
Complaint comments  Read comments [1]Complaint category Pharmacy

Apollo Pharmacy — worst ever customer service.

 padhi.anish92 on Jan 3, 2019
Shop.No.11, Golf City, Sec - 75, Gardenia Gateway, Sector 75, Noida, Uttar Pradesh 201301

This is one of the ### centre of Apolo. They promise to get the required medicines and then don't even call if the medicine isn't possible to order.

Why the hell do you even take the customer's number if you don't want to call and inform ?

Apolo will face severe criticism if such store owners are not rebuked.

We visit a store to get some medicine, if it's not urgent we don't ask them to order those medicines from somewhere else....
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — rude behavior

 murali.nkp on Jan 1, 2019
Today (1st jan) i went to buy a medicine in apollo pharmacy in kphb colony 3rd phase, there are 2 shops, and this shop is orginal hetro owned now apollo, one of the employee was talking very rude, its like you buy or don't buy i don;t care, when i warn this is not the behaviors with customer, his reply is i have health problem and i will talk like this with everybody, you can complaint where ever you want....
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — not giving cut piece tablet i. e 5 tablet

 Avr.Anand on Dec 31, 2018
I went to buy galvus met tabet to keeranur branch i asked for 5 tablet but the shopkeeper told me that he cannot give it he also said that he can give only 15 tablet i. E. No cut piece will given. If my doctor prescribed me a 5 tablet why should i pay for 15 tablet. Is there any rules in apollo pharmacy that the cut piece should not be given to the customer. What if the sugar patient has not having enough money to buy for a month as hole but he buy at regular intervals. Please let me know what action has been taken or any rules has been followed buy apollo pharmacy regarding it. If so how can a...
Complaint comments  Read comments [2]Complaint category Pharmacy

Apollo Pharmacy — apollo loyalty card

 ANURAG TIWARY on Dec 31, 2018
I have a loyalty card of apollo and i have to change the number which is registered on my apollo loyalty card. However i called on the customer service number [protected] i didn't get any response. I called the whole day but no response. I also have some points in my existing apollo card which i am unable to use so i really need to change my old number which i am unable to do so....
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — charged more than what the bill displayed

 Thianesh on Dec 29, 2018
I have purchased a benadryl cough formula by this evening in apollo pharmacy at vishnu priya nagar, guduvancherii, tamilnadu, india where i have asked to pay a sum of rupees 50 and after that i have claimed a bill where it is displayed that the product is worth of rupees 46. So i urged the lady to bring back my 4 rupees but the lady refused to give my money back and she said that batch code is old and the new batch code is for 50 rupees. After more and more arguments the lady said that there is no change and that's why she didn't given that 4 rupees for me, is this the way you treat your regular...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — regarding pf withdrawal and pf profile update

 naufeed on Dec 29, 2018
Dear sir/madum,

I m working in our compony apollo hospital enterprises ltd unit of apollo pharmacy mumbai divison. Dear sir i resigned form your compony before 3 month for my personal growth
Dear sir this complaint for your h r department hydrabad regarding pf withdrawal. Sir he is not update my resigned date

Please update resignation date for better an safe withdrawal of epfo as early as u possible if any query please let me know

Or contact me
Mob no. [protected]
Mail id ; naufeedtarlekar3594@gmail.com...
Complaint comments  Read comments Complaint category Pharmacy

Apollo Pharmacy — non-issuance of bill/ misbehaviour

 Piyushkrprasad on Dec 28, 2018
I went to Apollo Pharmacy, NS Road Branch near Siddheswari mandir, Howrah at 10.45 PM on 28/12/2018 to buy some medicines. Waited 15 mins but the employees were not responding and when they did, they were rude and unapologetic. Further, I bought a medicine and when I wanted the bill, they refused. Such behaviour is totally unacceptable especially given the context of medicines/drugs.

Please do the needful and mail the outcome of my complaint to piyush.iitism@gmail.com otherwise I would have to file a complaint to Indian consumer forum....
Complaint comments  Read comments Complaint category Pharmacy

Recently Discussed

(0 minutes ago)
Naukri.com
call from hr
(1 minutes ago)
Naaptol
defective mobile phone
(1 minutes ago)
Swiggy
over charging
(4 minutes ago)
Hero Motocorp
engine fault
(4 minutes ago)
Mswipe Technologies
unnecessary rent charges deducted

Featured Complaints