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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in

3.1

Updated: Mar 13, 2026

Complaints 2018

Resolved

1207

Unresolved

811

Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍

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Apollo Pharmacy reviews & complaints(2018)

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Address: Bangalore

Sirs
I purchased medicines from Apollo pharmacy online on 08/03/ 2026.
Hair actually eye drops very expensive urgently required by me. Made online payment and I got the message that I medicine will be delivered on 11th instance.
Today is 13 th March 2026 I will not receive date till now. I am getting the message since last three days that the medicine will be delivered by 9:00 p.m..
I am attacking order number...

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Address: Muthamil Nagar, Kodungaiyur, chennai

Dear Apollo support Team,

I am writing to raise a complaint regarding my recent online medicine order placed on 21st December. While most of the medicines were successfully ordered, I was unable to purchase Anxit 0.5 mg online, as the system directed me to collect it from an offline store.

Raised multiple complaints via email and support number is also not reachable.

Following this, I contacted...

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Address: nashik

I ordered “Estroplus tablet” from the Apollo Pharmacy app. When my order was delivered, I received only an empty box with no tablet strip inside.
I immediately raised a refund request, but Apollo rejected it claiming that their CCTV footage shows the strip was packed. However, the product I received was empty.
I have photo proof of the empty box, and this is clearly deficiency of service and unfair trade practice.
I...

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Hello
My name is Prashant Ingawale, a delivery partner at Shadofax. Today(05/11/2025) morning, I received a delivery from this store. I came here from Nanded city, 6km in my app showing customer details and ask otp but not showing order no. I ask the female assistant to look into to pc you will show the delevery on my no she deny the same and orgue with me i arge her i come from 7 km and with out complete the order i can not received...

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Akkayapalem main road Branch Visakhapatnam didn't provide me medicine evev if I have prescription they selling the medicine at extra cost and billing MRP...

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I have visited apollo pharmacy store at EC road Cherlapally, hyderabad for purchase of regular blood pressure medicine. the staff was rude in talk and arrogant. say i[censored] want take or just leave ... mailed several times and follow up but only reply received is some1 will get in touch with you... but after 20 days no resolution or any update...

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I am writing to express my strong disappointment regarding the handling of my recent medicine order (Order No.[protected].

At the time of placing the order, the system indicated an Expected Delivery Date of 3rd October. However, when I raised a concern on 4th October evening regarding the delay, your team informed me that the order would be delivered by 7th October evening. Despite this assurance, the order was abruptly cancelled...

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Address: ec nagar x cross road cherlapalli

Dear Concern
Recently i visited the store at cherlapalli for geting by BP medicine got the worst services ever . both the staff were arrogantly behaving as we are begging for medicine for free. also rude to customers . both were engege to same customers together even for single medicine.
also Ref. Dr. NAme is wrongly mention on Bills...

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Address: Appollo pharmacy 2nd Avenue anna nagar near santhosh market

Today I have purchased my medicine for sugar(Insulin) in anna nagar Apollo shop QBlock here there is no stock for siranchi.so I went to another apollo shop 2nd Avenue near santhosh super market.here one person talking too much like disobedience words like your drug addict or not.I will consider with police then I will give and disobedience words etc.I am diabetic patient i got so stressed so pls take necessary action please reply for this...

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Address: Store Id 25718 (Gunadala Post Office Road, Vijayawada 520008)

Respected Sir/Madam ( Apollo Pharmacy ),

I am writing to bring to your attention several serious issues I have observed at Apollo Pharmacy Store ID 25718, Gunadala Post Office Road, Vijayawada – 520008.

Non-issuance of invoices: After billing, salespersons are not providing proper invoices. Instead, they are accepting payments through their personal UPI QR codes or in cash. I have attached the QR code...

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I am writing to file a formal complaint against Apollo 24/7 regarding their failure to deliver essential medication as promised. My order, placed on 16/08/2025 at 8:24pm for Montek LC, was scheduled for delivery on 16/08/2025 at 11:00pm. However, the delivery did not occur as promised.

Despite my attempts to seek clarification, I was not informed of any changes to the delivery schedule. And I didn't received any notification...

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Dear Apollo Customer Support

I am writing to report a serious and unauthorized transaction involving my Apollo account and Health Credits.

On 21.04.2025, I purchased a L'Oréal conditioner for ₹299 and paid the full amount (Invoice No: WS0002561). Today, I received a call from Apollo Pharmacy claiming there was an invoicing error and requesting an OTP to rectify it. Trusting the call, I provided...

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Address: TRICHY

"Hi, I'm Dinesh from Trichy. I purchased products from Apollo's Tollgate branch (Bill No: 16725GF0010644). One MYCE soap was unavailable, and staff said they'd arrange it and call me later.

Before purchasing, I had 202 HC points but didn't redeem them. An hour later, I received a suspicious call from [protected] claiming my account was expiring and needed renewal. They asked for 2 OTPs, and after providing...

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Purchased Looz syrup from apollo pharmacy exotica -Ahinsa khand2 Indirapuram branch which had hanging noozle and medicine was not coming in cup. Went to there outlet to show same and the sales person used his dirty hands to fix noozle back and when i asked to change the bottle which they refused. The medicine was in cup and he used his bare dirty hands for same and expect me to drink and use that same bottle. Please raise complaint againt...

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I have purchased package for hba1c test which includes 4 test in a year. I did booked 3 test but while booking last one, i don't see package is applying automatically as bill is not getting adjusted please look into it as i need to book this test asap. Attaching screenshot for reference.

Note - when i connect with Apollo Pharmacy customer care they are simply transferring my call from one department to another department. After...

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I had a severe allergic reaction yesterday and I called the Apollo pharmacy from which I buy all medicines, after agreeing to deliver tablets they didn't deliver them. I had to go to bed without taking any tablets....

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Address: india

Website: www.apollopharmacy.in

Apollo pharmacy company of such a reputed stature issue's gift vouchers which cannot be redeemed ONLINE. So much for a technology advanced company to simply to inconvenience the public. Moreover, the points redeeming companies like banks are hand in gloves with apollo pharmacy to entertain for their own selfish means & benefits...

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Sir, on 27/03/2024 I ordered medicine through Apollo 24x7 and my order value is Rs. 2225.60.
Before making the payment l applied the coupon Save 100 and paid the amount of Rs. 1895.79. And after making the payment my order was converted as shipment 1/2 with order ID[protected] and shipment 2/2 with order ID[protected] by the Apollo 24x7 and delivered the orders on 27/03/2024 & 29/03/2024 respectively. Before making the payment I took...

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Address: 80 Sterling Residency, Bangalore 560094

We bought medicines online and the amount was already paid by debit card. The delivery guy said it was Cash on delivery and un-knowingly we paid again Rs.830/- The telephone number of the delivery boy is [protected].

Upon demanding refund and sending message, he has paid only 500 back stating different excuses. Rs.330/- is yet to be paid back. The amount is small and most o[censored]s ignore this. But then this encourages the delivery...

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I placed lab test order for which i applied thr ALLGOOD coupon for whihc i have to get the cashback of 1k HC but due to some glitch at thier end my cashback was not credited and they also accepted it that the glitch was with their apps and now they are not replying to my mails and not giving my health credits back. The glitch was at their end why would i pay for it.
A week has gone and they are not resolving my problem....

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