Apollo Tyres — 3 months old new tyre, sidewall crack, field engineer, rejected warranty, should be reviewed

Address:	Hyderabad, Andhra Pradesh, 500014
Website:	Apollo tyres customer care

Complaint no. :
Pir no. :

Ford ecosport, new model delivery taken on 23rd march 2017, its al 4 months old, new tyres of apollo 205/50 r17, one rear left tyre side wall git crack, with in two months of purchase. Replaced the spare tyre, this one also, at the same spot side wall crack. Means its understood some issue with the quality, spotting in the same location. And also, you cant see any nylon layer, or steel radial. The field engineer who attended the complaint doesnt even have the technical knowledge about the tyre, structure, how it could be., if so he could be able to judge and give correct decision.
In my case, the person who is attending the complaint is differenet, and the decision maker is who is sitting in the office, what does he knows, what exactly the problem.
In my report, they have mentioned sharp object hit the tyre, if so there must be scratch or dent or external visible damage, but it is not there, even the filed engineer has confirmed that, and he says, he has been asked by his superior to write that and close the complaint.
Its alomost i lost my 4 hrs time, we took our own risk to open the tyres and show, it is supposed to be by apolo tyres. Aftre all this end result is zero, why we should be suffered with the bad quality tyres, whic h is most dangerous on road. Also, he has specified not to drive on bare roads with stones, is there any specifications from any tyre manufacturers like that?