Hi team,
I would like to inform you that my 3 months old Hyundai alcazar signature AT, 18 inch front tyre got a side wall cut. Please see the attached video.
When i requested for warranty through hyundai service, apollo team has rejected it saying that cut is due to sharp object on the road. Could you please check the video and let me know what kind of object can make that cut without scratching the rims or any other tyre side or any other body parts. Yes, apollo team suggested a buy back offer, saying 25% can be given for the used tyre(just 2299 km). Are you saying this tyre is not meant for indian roads? Or the build quality is so cheap? Apollo team gave me the report with the same details, and from the video they can easily understand this is a quality issue
Apollo Tyres customer support has been notified about the posted complaint.
We regret the inconvenience caused. Kindly provide your contact number so that we can connect with you at earliest possible.
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Thanks
Apollo Direct
Apollo Tyres