Apollo Tyres — Imperfect/Wrong Inspection of accident vehicle

Address:

Ranjit Singh COmpound, Ghaziabad, Uttar Pradesh

He incident occurred in July 2023 at Greater Noida where my vehicle (Hyundai Creta 2021) was involved in a significant collision from the side. As a result, apart from the vehicle, the tyres too were impacted and suffered considerable damage. The impact had rendered the vehicle unfit for use till it was repaired and released from the workshop on 24Oct23.
During a prior workshop survey before the release, my son had specifically highlighted the 'pinch' problem affecting the tyres due to the accident impact. The Hyundai workshop accepted the problem and on the instance of GoDigit Insurance company sent the vehicle to your company for inspection. Regrettably, this issue was identified and downplayed as “Normal appearance of material at splice / joint either due to high inflation pressure or excessive joint” by your inspection team. This seemed hilarious as the vehicle was under repair and tyre inflated as per correct norms at the manufacturers workshop. With this finding, the Insurance company rejected the claim for tyre changes citing inappropriate air pressure from the manufacturer, and I unwillingly had to get the vehicle released.
It’s been a couple of days now since I started using the car again. Two problems I’m constantly facing:

1) Wobbling of tyres while driving due “pinch” present due to impact
2) Perpetual drop of air pressure from any of the tyres on a daily basis.

I am writing to express my disappointment with the unprofessional conduct I experienced with your company's inspection team/product. Due to their failure to report the correct picture, I will now have to incur the 100% loss of replacing tyres. This financial setback could otherwise have been reduced considerably or avoided had the insurance company given the correct picture. This is a big disappointment from a big manufacturer like Apollo. I will now actively dissuade those within my circle from purchasing Apollo tyres due to this bad experience. I believe that professionalism and product quality are fundamental pillars of any reputable company. My hope is that by sharing my experience, it will encourage Apollo Tyres to reevaluate and improve their standards and professionals to prevent similar incidents in the future.