Apollo Tyres — poor quality of apollo tyre as it got side wall tear in my baleno which is just an year old with approx 10000 kms.

Address:

Pune, Maharashtra, 411057

I brought a new baleno zeta automatic from wonder cars pimple saudagar, pune on 13th may 2018 and now after driving it for just more than a year the front passenger side tyre apollo 195/55 r16 had a sidewall tear.
I went to buy some groceries and when i went to parking after the shopping to come back i notices a flat tyre for which i replaced it with spare donut tyre. When i went to puncture shop, we got to know that it was a side wall tear and it's useless in long run and have to change it due to safety measures.

When i contacted the wonder cars service they told that it was due to an impact with curb or pothole and will not be covered under warranty and rejected the request to replace the tyre. I was surprised to hear as i did not hit the curb or pothole, there is no damaged to wheels or tyre other than the tear which shows that it did not hit any curb or divider.
Anyway i am more surprised because apollo being such a big mnc does not care about the customer's satisfaction and delivering such a poor quality product and later on blame it on external factors and deny warranty. This shows how cheap the company is and it's tyres, the company's reasoning that a new tyre got sidewall tear due a pothole shows it's products poor quality. Very disappointed with the service and poor quality of the apollo tyres.

Regards,
Abhishek jain