Apollo Tyres — regarding: the bulging of the tyres of my car

Lakhwinder Kaur Gurdaspur

from Nawanshahr, Punjab

Address:

Gurdaspur, Punjab, 143521

I am writing to you regarding the bulging of the tyres of my car (Nexa ciaz) delivered on 20th december 2017 at pathankot. Within one month one tyre bulged out and was replaced by your customer representative at gurdaspur. 2 days back another tyre bulged out and this shows poor quality control of the tyres. Please look into the matter and get the tyre replaced at the earliest.

Lakhwinder kaur,
+91-[protected]

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Apollo Tyres customer support has been notified about the posted complaint.

Feb 22, 2019

Updated by Lakhwinder Kaur Gurdaspur Hi Sir/Ma'am,

Complaint Status update ID: 2240457

My Husband went to the Maruti/Nexa showroom Gurdaspur for the inspection of the tyre. Your representative Mr. Manish kumar visited Maruti/Nexa showroom Gurdaspur for inspection of bulging tyre. Tyre was removed from the rim and their is no visible impact seen of any kind from inside and out. Only when tyre is pressurized the affected area is bulging out, which clearly shows poor quality control of Apollo tyres. In last 13 months this is the second tyre bulging out and due to the poor quality I am concerned that the other two will also bulge out eventually. Due to poor quality control and poor response to customer. Mr Manish Kumar just out rightly and arrogantly refused to even entertain the replacement of the tyre. Which shows poor professionalism in response to customer complaint. As per product inspection report no. 29736 date[protected], I have not accepted the decision of Mr. Manish Kumar as the tyre does not show any kind of mishandling and damage. Kindly look into the matter on URGENT basis and replace the poor quality controlled tyre.

Regards,
Lakhwinder Kaur