Apollo Tyres — Tyre burst

My car harrier zx+ black edition tyer got bust on march 2021 the now 10 oct 2021 got msg to collect the refund the service people say its sent my mistake to me advice
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please advice me to legal proceed. the images are below

Dear Customer, Your comp No [protected] is accepted against payment of Rs 8946.00 incl of tax (If applicable, tube & flap will be charged separately) Offer valid up to 15 days - Apollo Tyres
Apollo Tyres Customer Care's response, Oct 6, 2021
Verified Support
Dear Sir,
We regret the inconvenience caused. Kindly provide your contact number so that we can connect with you at earliest possible.
You can also mail us on [email protected]
You can also call us on 1800-212-7070
Thanks
Apollo Direct
Apollo Tyres
Dear Sir,
We regret the inconvenience caused. Kindly provide your contact number so that we can connect with you at earliest possible.
You can also mail us on [protected]@apollotyres.com
You can also call us on[protected]
Thanks
Apollo Direct
Apollo Tyres

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