Apollo Tyres — Tyre has a huge bulge and tear from the rim after 2500kms

Address:Pune

My front left tyre of newly bought Skoda Superb (delivery on 5th April 2022) which has just run 2500kms has a huge bulge and tear from the rim. A complaint has been registered for the same and an initial prognosis was that the tyre must have gone over a pothole. Potholes are very common in India and there is no point of claiming a 2 year unlimited warranty if tyres have a rip after just 2500kms. The quality of tyres comes under question here. Although the final report has not yet been generated, it's a sad experience to go through this situation.
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The claim has been rejected. This sounds like day light robbery. With unconditional warranty claims this is the consumer claim response that we get. Just to add context all threads of the tyre are intact it's just torn from the rim. No damage to the rim. The tyre was on the front left side which is under less load comparatively. All other tyres are intact. This is rejected under road side impact. Road impact would start once the car leaves a manufacturing plant. Please stop making claims which are not true and it would be good if I hear something about this from somebody in the higher management.
The reason provided for rejecting the claim is that for OEM vehicles apollo does not have unconditional warranty which is not mentioned anywhere. The unconditional warranty is only for separately purchased tyres. Still awaiting an official documentation which mentions this.

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