[Resolved]  Bagitoday.com/phillps Portable Dvd Player — Harassment from Bagittoday

Address:

Hyderabad, Andhra Pradesh

Dear Sir,

I ordered (Order ID-[protected]) a Philips Portable DVD player on 25/11/2012 through Bagittoday.com and I received the same on 4/12/2012. I tried to use this as per the instructions in booklet, but the remote was not working and the player is not giving even one hour battery backup. Same thing I informed through Bagittoday.com as a complaint. Some lady called me from Bagittoday.com and she asked me to purchase a Diamond with Philips home theatre for Rs.17000.00/- which is worth of Rs.30,000/- and immediately I told that I don't want it, then I asked about my complaint against Portable DVD player and then she told me that if you are not satisfied with that player, we will refund the payment and she asked me the credit card (Standard Charted) details including CVV number. I asked her immediately, for what purpose you are asking these details and she told that these are required for refund. I believed her (Bagittoday) and given all the details without 3D password. After some time she asked me about my credit card limit, then I told that the limit is Rs.16,000/- and then I asked her, for what purpose you are asking all these and then she told that it is nothing and she told me thanks.
After one hour the same person called me over phone and she told that we booked an order for a Diamond with Philips Home Theatre on your name.
I Immediately asked her, how you placed the order without my willing and also asked her to cancel the order. Then she told that Order is gone to dispatch and it is not possible to cancel and the payment is over through your credit card. I did not agree with her and again asked he to cancel and she told that it is not possible, payment hochuka hi (in hindi). After some fight between us, she told that OK alright, payment is not done, check your credit card statement.

The same person called me today[protected] afternoon from Bagittoday and she told that your order is in dispatch and asked me to pay the amount Rs.34.000/- for Diamond with Philips Home Theatre after delivery. I asked her that why you people insisting me? on the same day I refused your proposal about the Order on Diamond. If you insist like this, then I will go to Consumer forum.

I have all the phone conversation recordings (voice files).

Please help me and punish the Bagittoday people.

Thanks & Regards,
A.S.Chandrasekhar Srinivas.