Philips India Customer Care
Philips Electronics India Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
1018
COMPLAINTS

Philips India Customer Care

Philips Electronics India Ltd.

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Address
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 180 1111
[Domestic Appliance]
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155
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75
1800 102 2929
[Domestic Appliance]
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54
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45
1800 103 5977
[Lighting]
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25
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20
1800 425 6396
[Monitors]
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19
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20

Phone:
Phone:
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33
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14
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20
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12
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16
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12
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24
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22
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14
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12
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18
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19

Additional info
Support & F.A.Q.

Gurgaon

9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase 3, Gurgaon 122002
Tel:
+91 12 4460 6000

Kolkata
7, Justice Chandra Madhab Road, Kolkata 700020
Tel:
+91 33 2486 7621

Bengaluru
Philips Innovation Campus, MFAR Manyata Tech Park, Nagavara, Bangalore 560045
Tel:
+91 80 4189 0000

Chennai
Sunny Side, C Block, 3rd Floor, No. 8/17, Shafee Mohammed Road, Second St., Chennai 600006
Tel:
+91 44 6650 1000

Hyderabad
6-3-1109/1/P/103, 3rd Floor, Jewel Pawani Towers, Raj Bhavan Road, Somajiguda, Hyderabad 500082
Tel:
+91 40 6646 7676

Mumbai
Technopolis Knowledge Park, Mahakali Caves Road, Chakala, Andheri (E), Mumbai 400093
Tel:
+91 22 6691 2000

View More Information...

Customer satisfaction rating
3%
Complaints
1018
Pending
21
Resolved
21
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
SunClosed

Philips India Complaints & Reviews

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Philips India — philips sumo extreme

 aparna0179 on Oct 22, 2017
Dear sir,

I had purchased a tube light choke - 'philips sumo extreme' on 05.05.2017.

After the said purchase, the said tube light choke has become faulty. I had contacted the shopkeeper, who advised me that the said tube light choke is under guarantee and advised me to lodge complaint at customer care number.

Accordingly i had lodged a complaint no. Phl1709110212 at customer care number.

However, till date, no one has attended the complaint or called / visited me for replacement of the said tube light choke.

I request...
Complaint comments  Read comments Complaint category Electronics & Appliances

Philips India — replacement of failed product

 sravancedar on Oct 20, 2017
I have brought philips stellar tube lights online, from paytm ecommerce website (Around 4 months back).
Now i am facing issue with four tube lights and want to replace it under it warranty in hyderabad, telangana.

I have raise complaint with customer care complaint number phl-170817-0056 on 16 aug 2017

When i called the customer case they lift the hands saying they don't have any status.

None of their representative are responding when i call them, i think every one are busy except me. Even the government office are far better than your service...
Complaint comments  Read comments [1]Complaint category Other

Philips India — regarding brand name of philips

 Sumandeep Kaur Mann on Oct 20, 2017
We have purchased philips handy from amritsar, punjab. But after a month of its purchase one day i just swap my hand on its logo even my hand was not wet its logo vanished... I m doubtful wether it is original product from philips.
We hav other appliances also but their logos still persists after long usage and wear and tear...
Kindly clear my doubts...
Complaint comments  Read comments Complaint category Electronics & Appliances

Philips India — warranty period changed

 asutosh mishra on Oct 20, 2017
Dear team, i m asutosh. My email is is asutosh. Sivaya@gmail.com and my mobile number is 9090436945. I purchased a a bulb from near by shop on 28th aug 2017. I was assured and told that it has 2 years gurantee and if its malfunctioned then it will be taken back and i vl be given a new one. He wrote the purchase date on bulb and sold me.
This bulb got fused on 18th of october 2017. So i took this bulb to store and same way he put the date but he wrote the date of purchase of previous bulb which is 29th august of 2017 instead of 18th october. But my concern how can he put the date of old bulb...
Complaint comments  Read comments Complaint category Electronics & Appliances

Philips India — led tv

 Vineet Bajpai Vineet Bajpai on Oct 16, 2017
Dear team,
I have purchased your product with faith and hope but, your product has failed from the day one. I have complaint to customer care but result is zero after repairing, problem continued. I want to know why defective unit had been sold by your retailer??, & was the durability of product is only one year???.
Kindly look in to the matter with point of view product sale, reliability and durability and resolve my problem.

Product model - 24pfl3159 philips led
Dop - 11-04-2016

Thnks n rgds
Pankaj gupta
Auranga bad, kora jahanabad
Complaint comments  Read comments [2]Complaint category TVs

Philips India — asked for a tv technician who haven't turned up and customer care is not responding.

 Shekhar_kuber on Oct 14, 2017
I have a 40 inches philip led tv which is fall down and the picture is coming and after 1 or 2 minutes the picture goes off and the screen goes white. And after few seconds it gone totally blank. I have already had a word with customers care but they keep on sending someone but it never happens. So i am raising a complaint regarding the same. And i really want this to be escalate to a higher level....
Complaint comments  Read comments Complaint category TVs

Philips India — 2.1 speakers mms4200 complaint number sup 001/440893

 NatarajanBalachandran on Oct 14, 2017
My complaint number sup 001/440893.
I made the complaint regarding the non function of few of the procvisions like not switching over to usb and sd reader mode, on 5th of this month.
Till date even after lapse of 9 days no representative reported and no feed back is coming forth.
On few time contacting one techinician by name mr. Senthil phoned and enquired about the problem and there after no response. Again contacting chennai office on number 9841666900, after two days, it was conveyed that the spare parts have been ordered and expected within two days and the technicion will...
Complaint comments  Read comments [1]Complaint category Products & Services

Philips — home theatre not serviced

 Pravin nimbone on Oct 13, 2017
I given my dsp 75u model home theatre for service last march month service person take it from my house to service centre and yet to not given return when i call he not lifting phone or tell some silly answer his name is basha he is collected money from me for replacing amplifier plate and ic plate. When i asking for the shop address he doesn't give...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Philips India — philips aquatec shaver (wet & dry) - at890

 Sangam Tripathy on Oct 12, 2017
I had bought this shaver 4 years ago in 2013 from croma, new delhi. It stopped working last month. I took it to the philips service centre last week and they told me that its a fault of the shaver's motor. And philips doesn't repair motors and doesn't supply motors for its shavers as spares.in other words with an otherwise perfectly functioning shaver i was told to throw away the same as it cannot be used anymore...
Isn't this appalling that products like shavers made by philips are only good as long as they last... Just 4 years, and then need to be thrown away?
Will the multinational...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Philips India — life biggest mistake to buy led tv from philips

 Chetan R Bachhav on Oct 10, 2017
Dear phillips
If you guys reading this then i want to inform you that your company don't have any kind of culture and standerd.
I complaint against my display of 32 inch led tv is not working. Their is problem in panel but from last 30 days no one is taking seriously this topic..

I will mention here one contact no. That guy promises me to replace tv on 8th of oct but still no any replay from him+918380086657

If you guys didn't take action in next 2 days i will throw that tv on road

My complaint no is - pun1909170270

My...
Complaint comments  Read comments Complaint category TVs

Philips India — tv

 rkb42 on Oct 10, 2017
Date of purchase 23 october 2016
Dealer vijay sales, sector 29 gurugram
Tv led tv model 55put7791
The tv was delivered without remote model zw-51006x1. (Supplied later)
The installation was done by an untrained worker. It was not secured by proper grouting in the wall. So the tv weight pulled the harness down. However no breakage damage to tv.
The demo team was ill equipped to show complete working demo. Without the remote many features could not be shown. After several visits, the engineer was convinced that the problem was due to some software bug. It took several...
Complaint comments  Read comments [2]Complaint category TVs

Philips India — 40'' led tv # no replacement

 sushmani3 on Oct 9, 2017
45 days past but no response either from customer care or from warehouse guys about my replacement. Tried call almost all person but no use. They are not picking phone too. Such pathetic service from brand name philips which i never imagine.
Whenever i use to call they all are telling me to wait for 24 hours our executive will assist you but i don;t know when their 24 hours will finish.

They are just buying time but not giving solution. I am totally cut-down from all news.. What is going on in india or in abroad. My child is unable to see his favorite channel and fighting...
Complaint comments  Read comments Complaint category TVs

Philips India — not given proper bill for the replaced new material and given back old replaced material of my home theater.

 sskrd on Oct 8, 2017
I have serviced my home theater at clarity electronics services, authorised phillips service centre. Address: ap-866, h-block 2nd street, 12th main road, annanagar, chennai-600040.
Problem: just power button problem. After checking they called me and said that, "power board is not working properly and need to be changed and the cost around rs.3600". I replied that, ok change a new one.
And when i was going to receive my home theater i asked my old power board. They said that they will not give to the customer. And i asked for the bill for the new power board with serial number and...
Complaint comments  Read comments Complaint category Unauthorized charges

Philips India — complaint for transistor (radio)

 prakash chourasia on Oct 9, 2017
I lounged complaint for subject matter on 06.09.2017 to your service center M/s Service Solution, Vijay Nagar Jabalpur (M.P.). Even after one month no action has been taken from your end.

Details are

Transistor ( Radio) :- model no.RL 384/00

Serial No. : FGIA 1609077627

Purchase date :- 08.10.2016...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Philips India — philips led tv

 gopal garg123 on Oct 5, 2017
My complaint no gha0109170005 (Philips led tv) is still unresolved from your side. The complaint was made on 1st sept 2017. Even after 35 days your service department or customer care has no clue!!!. I have made numerous call to phone number provided by your customer care. But again either my phone call is not answered or they say that i have to wait for more days. There is no definite time line given to me even after a month. My tv is with your service center for more than 15 days now.
I am very disappointed in your service. I bought your company product on the basis of philips brand name....
Complaint comments  Read comments Complaint category TVs

Philips India — 5151k

 Gagan Dash on Oct 3, 2017
Wrt to my complaint no-sup001/434607 regarding starting problem in the sound bar htb 5151k/51. Invoice date-03.10.2014 amount ₹ 34990.00

The technician visited to attend the complaint on 23rd of sep-17 as the problem was not resolved and spoke to philips service manager about the issue and it was confirmed that the model is discontinued and the spares are not available. However for this kind of issue there is a system called matrix exchange, but as of now not getting any response in spite of couple of mails.

Attaching the mail correspondence.

Dear sir,...
Complaint comments  Read comments Complaint category Cinema

Philips India — replacement of my 102cm led tv which is under warranty period

 RAVI BHUSHAN Dwivedi on Oct 1, 2017
I have lodged a comment for repair of my led tv. On 26.10.2017. On 29.10.2017. One person visited and told me that i will send my report to our h. O. On approval your tv pannel will be replaced. I asked when my tv is under warranty period what type of approval you require. On 1.102017 i have been informed telephonically that you have to pay 9000/-rs for repair. My tv is under warranty period then why rs 19000/- i will pay. Pl. Resolve my problem. As i am in mental agony how such company of international repute can do such type of joke with their customer. Awaiting your early response., contact 09430408230...
Complaint comments  Read comments [1]Complaint category TVs

Philips India — philips in mms4200 2.1convertible soundbar-multimedia speaker system

 NatarajanBalachandran on Sep 28, 2017
Sir,
I purchased one sound system through amazon during november 2016 and the same was received by me on 8th november, 2016.
Though the system functioned well so far with the philips lcd tv, i found of late, that the unit do not change to other modes function viz usb/sd mode. Assuming the problem to be in the remote unit, i tried to change the mode through the buttons on the main unit itself, even then the system do not change over to usb/sd modes. But the aux and fm radio modes are operating well.
Will kindly help me to get over the problem.
Thanks,
N. Balachandran,...
Complaint comments  Read comments Complaint category Other

Philips India — tv

 Harish Obalaiah on Sep 27, 2017
Team,

It’s been very disappoint to know, such a big company is least bothered about customer service, it’s been very long i have been writing to resolve my issue i failed to here from your end.

I have been raising a service request and observed that same has been closed without my notice and resolution.

It’s an last reminder to completely fix my tv issue, otherwise tomorrow morning i am writing to your india ceo office on my query and service experience.

If the same still not next week i will lodge a complaint in consumer forum bangalore.
Complaint comments  Read comments Complaint category TVs

Philips India — complaint about trimmer

 Narendrach on Sep 29, 2017
I recently bought the Philips qt4000 recently Igot a problem with my charger trimmer not charing what I do now I have 3 year of warranty may I known where is service center near to Hyderabad...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

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