Philips India Customer Care
Philips Electronics India Ltd.
Customer satisfaction rating: 3%
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1117
COMPLAINTS

Philips India Customer Care

Philips Electronics India Ltd.

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Address
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 180 1111  [Domestic Appliance]
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1800 102 2929  [Domestic Appliance]
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1800 103 5977  [Lighting]
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1800 425 6396  [Monitors]
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Phone:
Phone:
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+91 80 4189 0000  [Bengaluru]
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+91 40 6646 7676  [Hyderabad]
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Additional info
Support & F.A.Q.

Gurgaon

9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase 3, Gurgaon 122002
Tel:
+91 12 4460 6000

Kolkata
7, Justice Chandra Madhab Road, Kolkata 700020
Tel:
+91 33 2486 7621

Bengaluru
Philips Innovation Campus, MFAR Manyata Tech Park, Nagavara, Bangalore 560045
Tel:
+91 80 4189 0000

Chennai
Sunny Side, C Block, 3rd Floor, No. 8/17, Shafee Mohammed Road, Second St., Chennai 600006
Tel:
+91 44 6650 1000

Hyderabad
6-3-1109/1/P/103, 3rd Floor, Jewel Pawani Towers, Raj Bhavan Road, Somajiguda, Hyderabad 500082
Tel:
+91 40 6646 7676

Mumbai
Technopolis Knowledge Park, Mahakali Caves Road, Chakala, Andheri (E), Mumbai 400093
Tel:
+91 22 6691 2000

View More Information...

Customer satisfaction rating
3%
Complaints
1117
Pending
20
Resolved
22
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
SunClosed

Philips India related photos (119)

Philips India Complaints & Reviews

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Philips India — philips in-she1525bk/94 headset with mic not working

 Deepak_81 on Apr 18, 2018
I bought the above mentioned product from flipkart
It was bought on 5th dec 2017
I find the right side of the earphones and the mike for answering calls not working.
The flipkart team gave me a number and i have tried calling the customer care and i waited for 15 min but no response
When i called the city office they told they dont do headsets
It is under warranty and i want to know what can be done to fix this
I bought this for 519 inr only in dec and its april 2018 i am facing this issues...
Complaint comments  Read comments Complaint category Other

Philips India — about my smart tv

 Mansi A Garg on Apr 17, 2018
I had buy one philips smart tv 8 to 9 months ago after that i had facing problem in screen since 2 months and i registerd complain for the same but since two month i am not geeting response from service center. Very pathetic service from such a big brand like philips, which i had not expecting from company.

I also trying to call sales dealer they are alwyas saying ho jayega sir, talk to santosh gaikwad (Mobile no.[protected]) & sanjay apte (Mobile no. [protected]) they are the company person but sorry to sey they are very busy person. (When i am dail santosh number but his phone always...
Complaint comments  Read comments [1]Complaint category TVs

Philips India — why legal action should not be taken against phillips

 Mohd shakeeluddin on Apr 13, 2018
Hi,

I'm one of the loyal customer of phillips but thought it's not going to be same after getting worst customer service from phillips. I had purchase phillips 55' led tv of model 55pfl5059/v7 az on 23/01/2016 from 6-1-91/10 & 5, bajaj electronics near telephone bhavan, lakdi-ka-pool, hyderabad-500004 on my fathers name: mohd shafiuddin. We had a problem with led tv on 27/03/2018.

I have tried calling the call center number which is [protected] or [protected] but it didn't get connected to live person, the call always get stuck at ivr. Then i found the live chat option...
Complaint comments  Read comments [1]Complaint category TVs

Philips India — why legal action should not be taken against phillips

 Mohd shakeeluddin on Apr 11, 2018
Hi,

I'm one of the loyal customer of phillips but thought it's not going to be same after getting worst customer service from phillips. I had purchase phillips 55' led tv of model 55pfl5059/v7 az on 23/01/2016 from 6-1-91/10 & 5, bajaj electronics near telephone bhavan, lakdi-ka-pool, hyderabad-500004 on my fathers name: mohd shafiuddin. We had a problem with led tv on 27/03/2018.

I have tried calling the call center number which is [protected] or [protected] but it didn't get connected to live person, the call always get stuck at ivr. Then i found the live chat option...
Complaint comments  Read comments Complaint category TVs

Philips India — philips lcd warranty not honoured

 anand_sarode@yahoo.com on Apr 9, 2018
I have purchased philips lcd tv model no - 50pfl3950 on 8th aug 2016 from kohinoor televideo pvt ltd, ghodbunder road, thane showroom with the warranty of 3 years from your organisation.

Now my lcd has developed some issue and for the service on the said product your call centre and the technicians are asking for money. They are also denying the fact that such warranty is provided by the company.

I have spoken to your call centre telephone no.[protected]Ref no - mum[protected] with zafar & rakesh timali - supervisor and from the technicians - nandkishor - centre...
Complaint comments  Read comments [1]Complaint category TVs

Philips India — tv not working properly

 Avinash Kumar Fating on Apr 4, 2018
I pruchased a led philips tv from thane vijay sales with 5 years warranty period. But after 2 years tv is not working properly. Customer care is not able to repair tv with 3-4 attempts. Childrens exams are over but we are not able to watch the tv due to purchase the philips product. If authorities is reading this kindly help me. My mobile no. Is [protected]...
Complaint comments  Read comments Complaint category TVs

Philips India — led tv is not working.logged a complaint but no response

 LavikaVaswani on Apr 3, 2018
My Philips LED tv display isnt working.We had logged a complaint on the 6th of March(complaint no. CIC[protected]. Mr.Rathod had come to check the tv after 2-3 days of the complaint being logged..after that nobody has come yet to even check the tv ( today is the 3rd of April).After several calls to customer care and several false promises of sending somebody we are still stuck with the same problem.
One of the customer care rep (Mr Jitubhai- Supervisor)told my father that they dont have a transport vehicle to take the tv to the centre as thier contract with the transport company has expired....
Complaint comments  Read comments [2]Complaint category TVs

Philips India — faulty trimmer not being exchanged or returned

 Skinopsis Clinic on Apr 3, 2018
I purchased philips mg7715/15 multigroom 13 in 1 trimmer on 17.01.2018 from three way electronics at haji ali, mumbai. The product specifications mention a smooth shave while it leaves a stubble on shaving body parts. The seller refused to take it back and directed us to contact philips service centre at byculla. Service centre refused to help in this regard.
Then i contacted customer care and they opened a work order number wo160-[protected] on 23rd march. Customer care again referred us to byculla service centre and closed the work order without any further action.
I contacted again...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Philips India — led tv complaint

 madhu .a on Apr 2, 2018
I have bought Philips LED Tv in the month of April 2017, it was nice working for 8 months after that when we switch on the TV its showing only white patches and sound is normal i have contacted the customer care they have resolved the issue and it was working for 15 days again it had same problem and again i have contacted your customer care and they said they will take to service center to see what issue is, and we have waited for 3 months for solving the issues and they said main panel is gone we have to replace a new LED TV. They have replaced with the new LED TV on March 3rd to my home, within...
Complaint comments  Read comments Complaint category TVs

Philips India — fault in led tv not recified for over 3 weeks

 Gaurav Guha Roy on Apr 2, 2018
This is bring to the your notice that my philips led 39 inch tv went for repairing on 12th march to one of the authorized philips service center. The technician specified that it will take around 4-5 days to rectify the fault, however it has already been over 3 weeks now that i have not received the led tv back. After constant follow-up, the only thing that i get to hear is the faulty part has not arrived to their service center. Post several calls to the service station i got the number of the si (Mob. # [protected]), but eventually the person till this date has never picked up my call.
Complaint comments  Read comments Complaint category TVs

Philips India — one month since the technician visited yet the part is not replaced

 Nithin Salian on Mar 28, 2018
Complaint number man[protected]. Its been a month that technician has checked my faulty tv which is under warranty and had told that he has to replace a part. Yet inspite of constant follow up by me the part is not replaced. I get a very bad response from the service center here in mangalore. They haven't even provided a replacement tv until the problem witg my tv is soled (Which they promised me that they would). Is this what we should expect from. Philips india??...
Complaint comments  Read comments Complaint category TVs

Philips India — television - 39 inch led tv

 Jameson Menezes on Mar 28, 2018
I had bought the above television from EPS Electronics, Rajapuri, Dwarka 110075, Delhi in December 2016. Until now the TV has gone for repairs twice.
Its been 3 weeks now that their Panel has not arrived and nobody is able to resolve the issue.
I feel cheated with a sub standard product in hand which do not go with the repute of Philips when I bought it.
The Model no. 39PFL6570/v7 A18. My complaint no. is 0136 at Philips Customer Care. There has been no proper feedback from them neither their service centre.

If Philips is unable to repair my TV, I need the Television...
Complaint comments  Read comments Complaint category TVs

Philips India — i'm complaining about the disappointing service by philips service centre

 Utkarsh1678 on Mar 27, 2018
I bought my new earphones (4305) from my nearest mall in bareilly in october. After using for only 3 months it stopped working
And then as i was having the bill and philips claims that there is 1 year warrant. I went to philips service centre in bareilly, they said that they will get me a new piece in 2 weeks maximum and now its the end of march and till date i only recieve commitments from them that they will give me my new piece in 2-3 days
I have called them for more than 15 times and always they say the same thing.
Its the worst experience of service from one of the most...
Complaint comments  Read comments Complaint category Products & Services

Philips India — philips smart tv 39pfl6570/va18 / board issue

 Vineeth A S on Mar 27, 2018
I have brought a philips smart tv last year april 10 from bismi home appliances kollam and it's been now almost 11 months, i have got a 1 year warranty card from philips, ie: till april 9 2018, but the tv is not working from 15th of march this year and a technician from philips visited here and said the board got shorted and smoked and it will cost around inr 4000, i asked about the warranty and they said for the board's philips are not providing any warranty.

I don't know why this has to bear by the customer, because of the poor quality of your tv, there was no lightning, voltage...
Complaint comments  Read comments Complaint category TVs

Philips India — I'm complaint about service centre

 satham313 on Mar 24, 2018
I am sadham hussain from Chennai, in my home we are using mostly our products only. because we trust our product. 3 month before i have buy a Phillips induction cookware by online. 2 week before the cookware fan have doesn't work. So i had been to our service center . he doesn't give response more then 2 week. when i contact by mobile he didn't pick my call. the service center name ROCKY AGENCIES, gopalapuram chennai-86...
Complaint comments  Read comments [1]Complaint category Products & Services

Philips India — air purifier model 3256

 Ajay Kumar IAS on Mar 21, 2018
I an unfortunate buyer of Phillips Air Purifier 3256 which was delivered to me in the last week of November 2017 .Serial No. most probably is Phillips NL9206AD-4 Drachten.Photo of which is attached.

Invoice of payment is as well attached which will prove when order was placed and payment made.It was delivered to me on 19 th November 2017

Since its arrival it has been constantly been giving problem and more time when it has been out of order than in order ad we have been able to use it for the purpose it was bought.

One Arvind Gupta Mobile No from [protected]...
Complaint comments  Read comments Complaint category Appliances

Philips India — tv display not working

 Ajay A Mistry on Mar 19, 2018
DISPLAY OF TV NOT WORKING.
COMPLAIN ALREADY REGISTERED BUT NOT RESOLVED TILL 10 DAY

REFER BELOW DETAILS
Dear Customer Your Reference no is AHM[protected] pl give Response Code R05744, if receive call within 1 hr.For Annual Maintainance click www.vgservice.co.in

AHM[protected] will be serviced by SURESH[protected], SVC Point [protected] Provide SCode S75162 only if satisfactory job done, Appt Dt-13/03/18, 9:00PM....
Complaint comments  Read comments [1]Complaint category TVs

Philips India — customer care no and no anyone take responsibility

 Rakesh Kalgude on Mar 17, 2018
I bought philips led tv 2 years ago, whose display problem is coming. This product is warranty period.
I try to call your costumer care no[protected] but this no is not working. Then i call your mumbai office +[protected] they told me another contact no [protected] but this number is switch off.
I want to register my complaint and solve tv display problem issue....
Complaint comments  Read comments Complaint category TVs

Philips India — mms-4545b 2.1

 giridhar bhat on Mar 17, 2018
Hello sir/madam
Out of deep anguish and frustration iam writing this mail. I had purchased philips 2.1 speaker online through amazon.com site. Voucher attached with this mail. Ever since i have purchase this, this product has given me problems. On continuous usage the voice cracks and it cracks so bad that you cant listen to the music. This happened during the warranty period. Hence i decided to take it to your phillips show room which is on vatal nagaraj road in bangalore. The complete address is as follows - 945/170, vatal nagaraj road, 2nd main road, opposite-ramkumar mills, rajaji nagar...
Complaint comments  Read comments [1]Complaint category Appliances

Philips India — philips bre201/100 satinelle essential epilator wire connection loose

 Mamta Wasan on Mar 15, 2018
I had bought a philips bre201/00 satinelle essential epilator through amazon
This is a product i have now bought twice and complained about before. The connecting wire to the epilator gets a lose connection each time (Twice) and the product does not work with smooth flow of current. Philips has replaced this once. But it's happened again. You can check your own records. I want an apology for the inconvenience caused, why is this happening and of course a smooth replacement. I am a working professional and do not have time to keep registering complaints.
Please help me....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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