Philips India Customer Care
Philips Electronics India Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
1207
COMPLAINTS

Philips India Customer Care

Philips Electronics India Ltd.

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Address
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 180 1111  [Domestic Appliance]
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1800 102 2929  [Domestic Appliance]
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1800 103 5977  [Lighting]
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1800 425 6396  [Monitors]
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Phone:
Phone:
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+91 80 4189 0000  [Bengaluru]
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+91 40 6646 7676  [Hyderabad]
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Additional info
Support & F.A.Q.

Gurgaon

9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase 3, Gurgaon 122002
Tel:
+91 12 4460 6000

Kolkata
7, Justice Chandra Madhab Road, Kolkata 700020
Tel:
+91 33 2486 7621

Bengaluru
Philips Innovation Campus, MFAR Manyata Tech Park, Nagavara, Bangalore 560045
Tel:
+91 80 4189 0000

Chennai
Sunny Side, C Block, 3rd Floor, No. 8/17, Shafee Mohammed Road, Second St., Chennai 600006
Tel:
+91 44 6650 1000

Hyderabad
6-3-1109/1/P/103, 3rd Floor, Jewel Pawani Towers, Raj Bhavan Road, Somajiguda, Hyderabad 500082
Tel:
+91 40 6646 7676

Mumbai
Technopolis Knowledge Park, Mahakali Caves Road, Chakala, Andheri (E), Mumbai 400093
Tel:
+91 22 6691 2000

View More Information...

Customer satisfaction rating
3%
Complaints
1207
Pending
20
Resolved
22
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
SunClosed

Philips India related photos (134)

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Philips India Complaints & Reviews

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Philips India — speaker issue not resolved yet***pathetic service

 Sangeeta Deb Nath on Aug 17, 2018
I have lodge a compain for my speaker SPA8150B as one day suddenly it stopped working...two of so called enggs. Came to fix this issue but no body till date resolve my concern and it has passed more than 1 n half mnths... Both of them came and they noted down some numbers and went... Till date nobody came, nobody called and nobody even bother to know if my issue has been resolved or not...pathetic service of Philips... Feels disappointed...
Even customer service used to tell that some will come and fixed my issue but nobody has resolved my issue yet... I cannot remember the first complain...
Complaint comments  Read comments Complaint category Appliances

Philips — led tv under warranty but no one is responding

 lokeshmenaria1 on Aug 15, 2018
I have purchase tv in the on 1 april 2017.. And it installed at home 1 - april-2017. This tv was purchased one year before. Yesterday evening the date 6.8.2018 tv made on after one hrs its display got blind and only power indication is showing... After few second smoke appear back side from the tv.. We quickly made its power supply off and remove power cable.

It has 5 year warranty (3 year warranty + 2 year extended warranty) but now only 15 months completed...

I request to kind do the need full...
Its serial number is-39pfl6570/v7 a18.

I have...
Complaint comments  Read comments Complaint category TVs

Philips India — supply of defective product led tv on 1/6/2018

 Murlidhar Bhatis on Aug 15, 2018
I have published led tv on 1/6/2018 and became dead on 15/7/2018 complaint registered on 17/7/2018. I was told that circuit of the tv has become dead and needs to be changed.
It was told by service head mr. Satyaveer singh & mr. Deeraj jain that they have placed orders with company to supply the defective part. On 12/8/2018 it was intimated that part requested was not supplied but some other part was supplied by the company. New requisition is being sent.
Sir, we were debarred to watch impedance day celebration. I can't wait more therefore request to replace the tv....
Complaint comments  Read comments [1]Complaint category Other

Philips India — led tv

 Murlidhar Bhatis on Aug 13, 2018
Tv purchased on 1/6/2018 became dead on 15/7/2018 sms sent, complained on service center. Due to replacement of part lying dead. Part demanded by service center was still awaited from company. Please replace defective led tv with new one as can't wait more.
It was told by mechanic that circuit of the tv has become defective and needs only to be replaced. Ordered part was not sent by company and sent some other part so still it to be wait more time. I request to replace it with new one...
Complaint comments  Read comments [1]Complaint category TVs

Philips India — absence of warranty card and test certificate in eco link surge protector

 dipankar11 on Aug 12, 2018
I have purchased surge protector for my computer but i had not seen any warranty card and test certificate inside the packet. The product code is[protected]. If the material is found spurious, then how shall i get the replacement. The store will not be able to get it replaced. This is serious dereliction of their responsibility and the matter is required to get addressed by their head of marketing or ceo....
Complaint comments  Read comments [1]Complaint category Computer Hardware

Philips India — 42 inch led sr no. 110216119013400262

 Hina Sidhpura on Aug 11, 2018
We are facing display in our tv since a month now.
After complaining to customer care of philips (After sales services provided by videocon) and also agreeing for display part costing 16000/- there is no provision for repair.
According to them part is not available. Now this is pure harrassment to us.
We are tired doing follow up with them.
Now we really want a replacement for our tv. Or we would take this matter forward....
Complaint comments  Read comments Complaint category TVs

Philips India — replacement of faulty earphones

 Mohit124 on Aug 11, 2018
I had given my defective earphones for replacement.At the service center I was assured that replacement will take atmost 7 days.It has already been 1.5 months now and still nothing.I have called many times to inquire.The people at the service center are the worst.They speak to you very rudely almost to the point of abusing.I was insulted every time I had called.I fear now even to contact the center as new unpleasantries would be hurled at me again.I request Philips to look into this matter as they have become very egotistical as this is the only service centre in Mumbai which replaces earphones,...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Philips India — 55 inches tv under warranty

 Health Camp on Aug 10, 2018
Shame on this company! Complaint no del[protected] is unresolved since april 2018,

They have informed that the replacement tv has arrived a week back but still no communication,

Have spoken to 15 people at least since april please tell how many people we need to speak to to get this resolved. Last resort will be ministry of consumer affairs...
Complaint comments  Read comments [1]Complaint category TVs

Philips India — philips led tv not working

 bharti021 on Aug 10, 2018
Hi team,
I had registered the complaint in june 2018 that our tv is not working and support person came and worked on the same. But the new remote and tv light was not working properly so he mentioned he will be back in 1-2 days and work on that. We paid him 6500rs including new remote money after that we called him but he didn't came back. I am trying to call him but he mentioned registered the complaint again and we were not able to connect with support team.
Please do the needfull asap.

Thanks,
Bharti gautam jambhulkar
[protected]...
Complaint comments  Read comments [1]Complaint category TVs

Philips India — replacement of my led philips tv 55 inches

 Stephen Sandeep on Aug 8, 2018
Hello team,

Good evening!

I am Sandeep from Hyderabad writing to you about my problem in receiving a replacement set of Phillips 55 inch LED TV for the last 2 months.

The invoice number at Bajaj electronics is MAL/15/68061

The TIN is [protected]

The model number of the set is 55PFL5059/V7AZ.

The serial number of the set is[protected].

The original set of Philips LED 55PFL5059 was purchased in Bajaj Electronics Punjagutta, Hyderabad on the 5th of February 2016 with a 3 Year warranty for...
Complaint comments  Read comments Complaint category TVs

Philips India — defective tv not being replaced or serviced by philips tv: pathetic after sales service

 kunal.herekar on Aug 7, 2018
Dear sir / madam,

I had purchased a phillips led tv (Model no. Phillips uhs led 42put7590-pda + dsp475u) on 10th november, 2015 through vijay sales, andheri west. The tv is under a 5 year warranty. Relevant invoice & warranty.

This tv has been defective since april 2018. Their after sales service is absolutely pathetic and they are very rude in talking to customers. After sending around 20 25 emails, calling the concerned area manager mr. Vikas pande who til date has not picked a single call of mine (Must have called him atleast 100 times.. God knows why their customer...
Complaint comments  Read comments Complaint category TVs

Philips India — replacement of earphone

 Biswajeet Nayak on Aug 6, 2018
Dear team,
Regretly informing about the pathetic service and response I have been receiving from the replacement centre. I was told by the customer service that I would get my product within 15-20 days. I did wait and contacted the replacement center on last Saturday which is 04/08/2018 and I was told that it would be given on Monday ie. 06/08.2018. I doubted this and contacted the person before visiting the actual center. The person told me that it's still pending at their end and they are doing hard enough to provide replacement for those customers, did submit in July. Fine.. I understood...
Complaint comments  Read comments Complaint category Electronics & Appliances

Philips India — philips tv 32 inches - more than 3 months now - display issues and to be billed and replaced.

 ajay_pandian on Aug 3, 2018
Hi good day philips customer care team,

I have purchased a philips tv on 31/july/2015 with one of our dealer; the same product had some issues with display and had to send it for servicing with jentech services (33/2, sakthi nager main road, arumbakkam, chennai 106) on 26/may/2018.
Having got a 3 year manufacturer warranty, i was told by jentech that it would replaced as the spares is not available to fix the tv display issues.
Its been more than 2 months now, till date i have been told that
I have been informed with several sms that my compliant will be closed...
Complaint comments  Read comments [1]Complaint category TVs

Philips India — philips tv 32 inch is not working

 Susant Mishra on Aug 2, 2018
I have purchased a philips tv which is 32" & the display is not working. This product is under warranty. I have raised a complaint to philips customer care & i got a complaint number from customer care team. The complaint number is - del[protected]. One of the engineer has visited the site on 21st june & he has collected all the documents (Warranty card, bill copy, etc).

Post that no body is responding. I have tried to call mr rajesh vij (Area service manager) but he is not responding.

Can you pls help on this....
Complaint comments  Read comments Complaint category TVs

Philips India — led tv

 AnilBhatt2510 on Aug 1, 2018
Its Regarding complaint number through Philips customer care. Complaint number = BHO[protected] Date = 04/01/2018 Complaient was regarding Led dim issue from one of the corner, Although TV was working fine but its just about little dim light due to one of the led got out of order. We delivered TV to their authorised service center ( address mentioend in about column for dealer name and address ) They charged 4 thousance rs to change whole LED strip, but within one and half month again it started giving same issue. So they repaired it again, Then again in 15 days it started giving same issue with...
Complaint comments  Read comments Complaint category TVs

Philips India — audio philips mms-2550f/94 2.1 channel multimedia speakers system...

 Sanjay_Pahwa on Aug 1, 2018
The remote control of my above reffered audio system has gone bad, which according to the service center can not be repaired. I ordered for a new remote control which the service center asked for about one week to go get it from the company. The remote control which the company sent was the different part no. Which was ordered to the service center. The same according to the service center has been ordered again, but is still not being made available.
As per telephonic call to the area sales manager, the company is not supplying the parts regularly.
The system has now gone out of...
Complaint comments  Read comments Complaint category Appliances

Philips India — tv - not resolve for 5 months

 Sntshgpt39XY2018Aug on Aug 1, 2018
This is santosh gupta, philip tv 55" tv dated 22/10/15..
Have registered the complaint on 27th april 2018..
Tv is not working since months now, despite calling n number of time. (Its 5month now)

Its looks like you people are not interesting in solving our issues.

Number of people - we have been following up daily - no response
Gopi nayar
[protected]
Poojari
[protected]
Narayan
[protected]

Address
Shanti industries estet
Gala no 227
Molund sarojini
Nay nagar...
Complaint comments  Read comments Complaint category TVs

Philips India — led tv

 CAmahesh1234 on Aug 1, 2018
My complaint number is ban[protected].
The complaint was registered on 04.07.3018. Till now it is not resolved. Whenever i am speaking to customer care number[protected] they give number of mr murali krishan - [protected] & mr ramesh - [protected], mr abhishek - [protected]. These people never pick my calls. Yesterday mr murali krishan pick my call and told he had left the job. Murali krishan is the person who had sent mr raju - ph no [protected] to my house on 08.07.2018. Mr raju collected rs 1300 also from my house on 08.07.2018. Yesterday mr murali krishan told me mr raju has also left the...
Complaint comments  Read comments Complaint category TVs

Philips India — led tv 40pfl5059

 CAmahesh1234 on Aug 1, 2018
Not getting service for repair of ledtv since last 29 days. No one is picking my call. The tv is under 3 years warranty period. The customer care no[protected] has given number of some individuals and they never pick my calls. The person whose number is given by customer care told that he has already left the. One person has already collected service charges from my house on 08.07.2018 and he also told that he has also left the job....
Complaint comments  Read comments Complaint category TVs

Philips India — led part

 Kalpesh Phatarpekar on Jul 31, 2018
Hello team, my complaint no is (Tha[protected]), the relevant repair person visited my residence on 12th july 2018, as he said that the part would be available in 15 days.
But still the part is not yet delivered to the repair service center, this is total unprofessional behavior as the service center people say it will take more 10 days, why is this happening kindly let me know.
And again if anyone buy a new product it is delivered in 1 day time whatever the situation is, whatever the model is, then why the delay in a part to replaced of a product.
I will let you kindly do the...
Complaint comments  Read comments Complaint category TVs

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