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My complaint on 19.11.12 regarding non-delivery / service on invoice no.SLF02A[protected].
I have purchased a croma microwave on full payment from croma store at Mulund, Mumbai on[protected] per invoice no.SLF02A[protected]. The store people assured a confirmed product home delivery on[protected]. Follow up with their customer support around 3.30 PM (since no response from the company till then) assured that the product will be delivered on 16th itself within the next two hours which not happened. Regular follow up with the customer support went futile till this day and the person attending the customer support (and / or people addressing the issue) does not have any attitude (or means) to provide customer support. If a customer insists on current status, some lame excuses are given. They are not equipped to give the status of product / complaint / service. Registering complaints through their website and /or customer support or similar portal is of little use. (They do not provide any complaint registration ID / Number. Attender at customer support will not provide you with any other service provider contact number, even on specific inquiry). Your calls to store no. that may appear in web portal are also diverted to the call Centre number i.e. [protected]. Such non-responsive attitude is never expected from Tata group / subsidiary.
Dear Customer,
We have received your complaint and you would hear from us shortly
Regards,
Team Croma Reply posted on forum as comment on 20.11.2012 1.15PM
This acknowledgement should have to be given at the instant of filing a complaint(This can be given automatically by the server or even by a nursery kid). We are to know what you are doing or done to solve the complaint and a real time tracking status as to what happened. We do not expect any sitting ducks to waste consumer's time. None from your end have the courtesy to update the complainant on the matter. I think this is your extended SerVice.
I have purchased a croma microwave on full payment from croma store at Mulund, Mumbai on[protected] per invoice no.SLF02A[protected]. The store people assured a confirmed product home delivery on[protected]. Follow up with their customer support around 3.30 PM (since no response from the company till then) assured that the product will be delivered on 16th itself within the next two hours which not happened. Regular follow up with the customer support went futile till this day and the person attending the customer support (and / or people addressing the issue) does not have any attitude (or means) to provide customer support. If a customer insists on current status, some lame excuses are given. They are not equipped to give the status of product / complaint / service. Registering complaints through their website and /or customer support or similar portal is of little use. (They do not provide any complaint registration ID / Number. Attender at customer support will not provide you with any other service provider contact number, even on specific inquiry). Your calls to store no. that may appear in web portal are also diverted to the call Centre number i.e. [protected]. Such non-responsive attitude is never expected from Tata group / subsidiary.
Dear Customer,
We have received your complaint and you would hear from us shortly
Regards,
Team Croma Reply posted on forum as comment on 20.11.2012 1.15PM
This acknowledgement should have to be given at the instant of filing a complaint(This can be given automatically by the server or even by a nursery kid). We are to know what you are doing or done to solve the complaint and a real time tracking status as to what happened. We do not expect any sitting ducks to waste consumer's time. None from your end have the courtesy to update the complainant on the matter. I think this is your extended SerVice.
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We have received your complaint and you would hear from us shortly
Regards,
Team Croma