| Address: | Porbandar, Gujarat |
Dear Complaint Manager,
I had purchased LG Microwave Oven from your local dealer Ram Appliances, M G Road, Porbandar last year on 10.06.2011. Two days back, surprisingly the oven stopped working, reason unknown.. Immediately I called up on LG complaint centre and booked the complaint. Subsequently, LG representative (service mechanic) visited our home yesterday (23.10.2012) afternoon hours. LG mechanic put one glass of water in oven and advised us that there is problem in oven magnetrons which requires to be changed.
However, prior site visit I had called the mechanic over phone to find out the actual problem but he told it’s an electronic item and this type of problems are normal in such home appliances. I don’t agree with mechanics opinion I want to know the exact reason behind this mal-function. But unfortunately, he could not justify the reason to my satisfaction.
As per mechanic’s opinion we have to purchase (magnetrons) new parts and it carries only 30 days warranty.
Please find the below details of my oven for reference:
Model No 714 B MS
SR NO 103AMPN008016
Book No 5
Bill No 406
Request ID RNA[protected]
If require I can send you the scanned copy of retail invoice for your needful.
I purchased your oven, considering LG a reputed brand in the industry and now during such mal-functioning there has been no satisfactory after sale-service.
Request you to please look into this matter and resolve at the earliest.
Regards.
Vipul Jadeja
Minerals Services
Asst. Manager Was this information helpful? | 
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team