LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 15%
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4576
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

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Toll-free:
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79


Mobile:
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52

Customer satisfaction rating
15%
Complaints
4576
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2170
Resolved
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LG Electronics Complaints & Reviews

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Lg Electronics — Worst & Pathetic product and services - Fraud Customer service

 vijisj on Feb 17, 2017
Fraud Company LG - I would strongly recommend people please do not buy LG refrigerator as the product is worst... And customer service is an ----- they don't bother for any customer they will direct you to some manager and those managers will not bother for any help and ignore your calls & SMS am cheated fraud company...I will publish the same in media very soon...

I will for sure spread your services to all the sites and also get the same add published in the newspaper...
Worst Managers : Jagadish-9739983497 - Does not know what is professionalism he is not aware how to talk...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — Replacement of Defective Refrigerator

 rakesh wadhawan1963 on Feb 17, 2017
I bought fridge LG Ff 4201 GI-i472QNSL (Sl No JQAZ609PRCMO81859IN), 420ltr on 30 Nov 16. Stopped cooling on 07 Feb 2017. The defect reported to LG Complaints on 07/02/17 (170207093424). LG rep came on 11 Feb and info that gas pipe was rusted and leaking. Cut open metal pipe and carried out welding to make it functional, which implies that delivery of the fridge was carried out without any check of its parts as it stopped working within 2 months of purchase. Now there is also leakage & spillage of water from fridge’s rear side on floor & freezing of ice on suction pipe. On complaint with LG (RNP...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — LED model No 32LN5400

 Gupta kamal kumar on Feb 16, 2017
I was bought said LED in feb 2014 and display of LED automatically currupt without reason with in 3 yr. Such costly parts can not be afforded middle class family on regular yearly basis. I want to know on what measure quality of said part would be checked by company. If such parts would be automatically deffected in such short time so that company is cheating the consumer and it becomes consumer court matter. pl give early reply...
Complaint comments  Read comments [1]Complaint category TVs

Lg Electronics — Bad product and very bad Service

 aezz on Feb 15, 2017
Very Very Very bad customer service
They can't handle a customer compliant properly
Although they solved the problem on my TV several times it backs a gain
there's no escalation process
there's no proper lead time to close the compliant
UP TILL NOW THE TV IS DEFECTED AND NO ONE CARE OR EVEN REPLY ME, THEY RETURN IT BACK TO THE TECHNICAL CENTER AND BRING IT TO ME AFTER THIS CONTAINS THE SAME ORIGINAL DEFECT WITH SOME OTHER EXTRA DEFECTS...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — LG G4 Boot Looping issue

 Pavan.h86 on Feb 14, 2017
Dear Customer Care,

I am utterly disappointed in the LG brand since I brought a brand new LG G4 mobile on 3rd Dec 2015 and was equally excited about the same. It was my first LG mobile and had Sony, Moto, Nokia in the past. It was a risk for me but still i took it.

Now after an year, yesterday suddenly my phone just stops at the LG logo screen and doesnt move from there. It gets stuck on the LG logo screen and removing battery or a hard reset doesnt do anything good. I read about this problem online and many users have complained the same. It is utterly shameful that...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lg Electronics — Lg Google nexus 5 x

 Surender SHARMA(Vipul MOTORS) on Feb 13, 2017
Dear lg I bought a mobile Lg google nexus 5x before 1.3 year . I am exciting customer . I am using max appliances brand of lg. Because I trust on them. But today I am really desipointed with this product. I never expected from lg care. I was used lg google nexus 4. I used nexus 5 . Still I was using nexus 5x becouse of lg service only. But today they are not resolving my issue. My lg nexus 5x have hardware problem. How can possible.?? I really unsatiesfie . Plz do needful. I bough nexus 5x in 31999rps it's a big amount for middle class people.but lg service center said pho are hardware problem....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lg Electronics — LG G4 Mobile Phone keeps rebooting

 sankar9483 on Feb 13, 2017
My LG G4 mobile is started boot loop issue. When I contact Bangalore service center, I was told, its a known LG manufacturing issue and my mobile mother board will be replaced, I need to pay for that and the cost which comes around 10k.

Since Its LG's fault and known Hardware issue, Why I need to pay from my pocket? Why cant LG address this issue?

I live in Bangalore- Electronic City.

My Contact Number : +91 9663309404
My mail id: shankar.b@hotmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — Replacement of Defective Refrigerator purchased only two months back

 rakesh wadhawan1963 on Feb 13, 2017
I purchased a refrigerator LG Ff 4201 GI-i472qnsl Noble Steel (Serial No JQAZ609PRCMO81859IN), 420 ltr 30/11/2016 which was installed on 01/12/2016 by LG. Stopped cooling on 07 Feb 2017. The defect was reported to LG Complaints on 07/02/17 (170207093424). LG representative came on 08/02/2017 & could not rectify. Another representative came on 11 Feb 2017 and found that the gas pipe was rusted and leaking, which implies that the delivery of new refrigerator was carried out with out any check with regards to its parts as the same stopped functioning within two months of its purchase. It was really...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — Not given one free service,and filter change

 Chitragupta on Feb 12, 2017
I bought my LG RO on Dec 12, 2015.d company promised to give three free services, but dey gave only 2 services out of three.on complaining against this d senior supervisor of LG Mr.Sagar Gupta very arrogantly answered that it was consumers ie my negligence .why I didn't lock service with LG.as a result my third pre filter candle was not changed.i am very much depressed with why I bought LG....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — 32LG80FR ATR(IN) MOTHERBOARD - Spare Parts not available

 GirishN on Feb 12, 2017
ISSUE LG LCD 32" :32LG80FR ATR(IN) MOTHERBOARD
LG LCD TV: 32"
Model No : 32LG80FR
Product Code: 32LG80FR ATR(IN) MOTHERBOARD
Serial No: 004LPJK006644
Manufactured: April 10

I had purchased LG LCD 32" in Nallasopara 2011 Now am facing a problem with the display of the TV and I had complained to the LG customer care. They did send a technician who examined the TV and said there was a problem with the motherboard and it needs to be replaced. I have told them to do so to which the company customer care did assure that the part is available and they will...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — LG 1.5 ton split A/C poor cooling and very bad service experience

 Hari Seshadri on Feb 10, 2017
I am T.R.Seshadri from Chennai and I have bought several LG products in the last 2 years. Now I regret having bought them due to very poor and negligent service.
One of the A/Cs which is a 1.5 ton split unit bought (on 1st April 2015 Bill no.FS/RAP/3843 from Girias Investments Pvt Ltd Venkatakrishna road R.A..Puram Chennai), has very low cooling. It has been used sparingly. When I contacted customer care on 06/02/2017, they said the technician will attend to it within 24 hours.When nobody called me I again lodged my complaint.Then the technician from Charm Engineers Mandaveli Chennai 28,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — LG G4 Mobile Boot Looping Issue

 sankar9483 on Feb 10, 2017
My LG G4 mobile is started boot loop issue. When I contact Bangalore service center, I was told, its a known LG manufacturing issue and my mobile mother board will be replaced, I need to pay for that and the cost which comes around 10k.

Since Its LG's fault and known Hardware issue, Why I need to pay from my pocket? Why cant LG address this issue?

I live in Bangalore- Electronic City.
My mail id: shankar.b@hotmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — New side by side gc-c246uguv

 Khan Razique on Feb 9, 2017
Dear sir I have purchased lg refrigerator model no gc c247uguv from reliance digital Phoenix kurla branch on 10 oct 2016.In just two month the refrigerator is not cooling and freezer section has completely stop.I made a complaint to lg and their techinician visited and said it has a gas issue we need to refill it I said okay go ahead with it and next day he came refill it and he said after 8 hours it will start to function properly I trusted the technician as he belong to lg electronics but to my bad it didn't start to cool then I had to complaint for that issue to lg customer care and again they...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — Warranty issue and poor product quality

 dmchandru on Feb 7, 2017
Hello sir, I am Chandru user of LG nexus 5X which was bought on online Amazon.in. On normal usage my mobile got boot loop on 07.02.2016 suddenly then I contacted local LG service center, they told me that it's a motherboard issue and when I claimed for warranty, I came to know that it got expired on just 9th of January. Surprised to know when they asked me to pay Rs. 13, 000 in Service center at Vadapalani, Chennai. I am on Loyal customer to LG since all my goods are LG products hereby I request you to claim my service under warranty....
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — Repair broken display glass

 Aaa222 on Feb 7, 2017
The display glass has been broken while transporting.
Model number is 43LH510V-ZA
Also in the website of lg this model number is not found.
The displays appear as pure white without any other colours.
When the tv is switched on, lights are appeared but the display contains full of scratches due to the broken display.
The remote us working.
I heard no sounds but I think thats because of connection error....
Complaint comments  Read comments Complaint category TVs

Lg Electronics — Warranty - failure to replace Compressor of Split AC Model: LSA-3 KR 2A

 vidyamandirtrustpalanpur on Feb 6, 2017
We, the Complainant, 'Vidyamandir Trust, Palanpur', are a Public Charitable Trust having educational activities in Palanpur, Gujarat, for the last 60 years and more. The Trust has its office at 11, Kala Bhavan, 3rd Floor, 3, Mathew Road, Opera House, Mumbai - 400 004.

The Respondent Supplier, M/s. LG Electronics India Pvt. Ltd., having their Regional Office at 4th Floor, A Wing, Trade Star, Andheri Kurla Road, J B Nagar, Andheri (E), Mumbai - 400 069.

We purchased the LG make Split AC Model LSA-3 KR 2A from M/s. United Agencies (Bombay) Pvt. Ltd., Parekh House, 14,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — Cleanliness and proper response

 Moni Juli on Feb 6, 2017
We bought a tv on LG, we had a great experience and had respect on LG products, so we planned to buy AC on LG. But we had a terrible experience. Installation is very poor and the person who came was horrible. Their behaviour is bad and they made my house dirty. They work like a garbage. And I called them again for the response, but they disconnected the call while I'm speaking. Worst and they disrespectful for the LG....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — Refrigerator model no GL-379PEX5.

 neenarai1310 on Feb 6, 2017
TO LG CUSTOMER CARE INCHARGE
PART I …sent on 08 Jan 17
1. It is with extreme distress that I am writing to you regarding the unprofessional and ineffective repair work carried out by LG Authorised Service centre – Macross Tech Solutions, Goa – 21.
2. The complaint is regarding my 3 year old LG refrigerator model no GL-379PEX5. The said refrigerator was not making ice in the freezer compartment and the complaint for the same was immediately registered with your helpline and local LG service center on 10 Nov 2016. The technician who visited said that the pipe needed cleaning...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — LG inverter split AC

 Karthik Mekala on Feb 6, 2017
I placed an order for lg split ac from snap deal. We then contacted lg customer care for installation. Following the installation, the gas leaked and ac stopped working. Lg now claims that installation was done by unauthorized technician and is refusing to resolve the issue. Either lg customer care is selling new customer data to unauthorized service center or lg has pathetic after sales service....
Complaint comments  Read comments [1]Complaint category Appliances

Lg Electronics — LG TV issue - Seeking support regarding Service Request No RNP161209086289

 BKReddy on Feb 3, 2017
I have raised a complaint with LG and following up with their customer center and writing emails. But till now no one contacted me and provided any update on resolving my issue . Here is the text from the email that I wrote.

BALAKRISHNA REDDY
9791041597

--------------------------------------------------------------------------------... /> Balakrishna Reddy
To serviceindia@lge.com Balakrishna Reddy 9 Jan at 4:19 PM
Respected Sir,

I am a loyal customer of LG products for the past 10 years....
Complaint comments  Read comments Complaint category TVs

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