LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 15%
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4539
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
134
78


Mobile:
Mobile:
59
48

Customer satisfaction rating
15%
Complaints
4539
Pending
2143
Resolved
159
So far so good - The company responded to our notifications and is working on resolving complaints.

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LG Electronics Complaints & Reviews

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Lg Electronics — Lg tv not repaired for 2 months

 Anuj Reddy on Jan 14, 2017
My LG 42 inch TV stopped working about 2 months ago. After lodging a complaint I was made to understand that the mother board had stopped working. I have ever since been waiting for someone from LG to get the problem fixed. Not only has no one called proactively to fix the problem but when called have been completely unprofessional. Mr. Amarnath from the service center in Hyderabad please learn to speak to with some decency and decorum...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — LG Washing Machine T8077TEELK - Wrong installation of product caused heavy damage

 prashantnpatil85 on Jan 12, 2017
Hi,

I have purchased, Product Model No - T8077TEELK, before two months only. Please find the attached bill & photo of wrong installation of product. Rat mesh was installed wrongly, that is why rat went inside the machine. Machine is damaged badly due to your mistake. I want full replacement of product as a compensation of your mistake. Complaint No. RNP170111090555. Technician Mobile No. 9930067942. LG service center officer rudely telling that you will get only repair and not replacement. I am expecting replacement of my only 2 month old product. If not I am planning to go to consumer...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — Lg4 smart phome

 Cwvanmeter on Jan 11, 2017
I purchased an LG 4 phone smartphone September 2015 the last 3 or 4 months I have been having problems with it just going dead completely blank Atwood recharge a reboot or move the battery around and then it would work yesterday the phone completely would not work after visiting the local service technicians they have described the problem to me that the motherboard was bad and that this was a consistent ongoing problem I did then content over the phone your customer service department I did talk to 3 different people Megan Jonah and Jamie Jamie did admit that this was an ongoing problem that your...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — Micro oven of poor quality

 Jbisoi on Jan 10, 2017
I brought LG convection micro oven for Rs17, 491 on Feb2014, not even 3 yrs . On 15th month temperature regulator didn't work and now the machine stopped working.As per th brand name we r buying products but it's very unfortunate that it won't work even for 2 years properly.My previous micro oven worked for 5yrs but we exchanged it in working condtion
so I wanted to know as per the warranty all your products will work only for 1 year, then we hv to spent money on service charge, but parts all those things....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — After payment service is worst

 sharma86_swati on Jan 10, 2017
Hello, i placed an 49'LG tv order from lotus showroom indore on 31 dec 2016 final payment done on 3rd jan 2017 tv has to be delivered on my home in ratlam tv delivered on 9th firstly it delievered to mhow insist of ratlam as they write the wrong addresse then after 3 days from mhow they deliverd it to ratlam ... after that when i ask them for installation they told me LG person come from LG service center he came at 5 o'clock n installed the t.v but tv is not working as their is the problem with remote n without remote t.v cannot b start he told my family at mam within half hour our enginner come...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — Manual poorly written Abd produced - microwaves

 Neelima Chopra on Jan 8, 2017
Customer service unable to respond. Keep asking me to send more emails. My complaint was first responded to on Jan 3 2016. My complaint sent on website commenting on poor quality of instructions and production of manual which makes it impossible to understand anything clearly. Not at all user friendly. After much prodding offered to give a demo - however that does not substitute for a go to manual. Feel we wasted money on our expensive micro oven. MC 2846BLT...
Complaint comments  Read comments Complaint category Appliances

Lg Electronics — LG 47LD650 - Repair

 srirampotti on Jan 8, 2017
My LG LCD television display went blank and I had called LG Support who in turn directed the call to their authorized service partner " Click On Electronics".

The guys came (Syed and team) and told the Moitherboard needs to be replaced and had charged me INR 21000.00 with two year warranty. This was in 7 th November 2016.

The television started giving troubles again with lines all over, on 17 th December, 2016, for which I had again called Syed. He came took the television. The same day he called up and told that the Lightening circuit board (LCB) has to be replaced...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — PCB complaint

 Asheesh agarwal on Jan 7, 2017
We have purchased a LG washing on date 13.12 2016
Today suddenly it stop to work than i complaint and technician checked the same and told us that machine PCB need to change as this has faulty.

And than we asked him how it can happen they replied it may be some time.

And for charges he told us its a costly part.

Now we want it change without any changes or highly minimum charges....
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — Poor and arrogant response from AGM Chennai

 Prasanth Thangachi on Jan 7, 2017
Hi,

I bought my LG 32 inch TV during Diwali -2016, and started to see a dead pixel in corner. I raised a complaint a week after - RNA161104094529.
Its been 2 months since then, i tried to contact multiple people at LG and experience is very bitter. Recently, one more complaint have been raised on same issue - RNP170103042963 and service guy screwed up existing sound control in my TV. Now, i have to use 100% volume in TV to experience my normal usage. With concerned feelings, I called AGM chennai to get update on above mentioned issue, and hs response were very harsh. He claimed...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — Coming up to a month for replacement Phone

 boredteky on Jan 5, 2017
LG confirms they received phone on 12/8/16 for repair. As of 1/4/2017 they cannot say when replacement will be mailed! I have spoken to multiple supervisors, logged over a dozen calls through the process and no one can provide an answer. I feel pity for the people answering the phone as they know the company is in the wrong and are powerless to help CNN161213572460....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lg Electronics — New Air conditioner installed and have problems from day 1

 Abhijeet Chowdary on Jan 2, 2017
I bought new LG air conditioner 1.5 ton on 27 november 2016.and asked for installation. after 7 days the technical guy have come and installed .when i asked to ON the AC, there was full noise coming out from indoor unit. technical guy has it is common but i didnt agree and asked to recheck. BUT till now there were LG people just come and check for the noise and go away. i have repeatedly called the LG people/customer care but no proper response coming from LG. i asked for replacement of the unit .No response at all. they have taken videos of noise/sound coming from motor inside it and replaced the...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lg Electronics — Defective Camera in LG Nexus 5X Phone

 gaurav.alpha99 on Dec 31, 2016
I bought a LG Nexus 5x phone in March 2016. After 2-3 months I started facing this camera problem where it would crash 8 out of 10 times, hang for few seconds and then switch off the phone. I have been very patient with this problem and tried to search it around the internet for the solution. I even reset the phone but still facing the same problem. At last I waited for Android Nougat 7.1.1 update and was hopeful of a fix for this issue but still no luck.

Yesterday I went to their great customer support center and got the camera replaced. Within few hours same problem of camera showing...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — I am complaining about customer service for brand new Lg washing machine

 ssmasihi on Dec 30, 2016
Hello sir/ madam
Here after many phone calls, I am writing my complain. I bought LG washing machine on 30/11/2016, item # LG T7577TEELJ from Reliance digital, procube complex, Nizampura Road, Vadodara- 390002 Gujarat INDIA. The sales person name is Prajesh, while selling me the product he never said about the service limitation. I purchased the product and I am totally unaware of the 7 days notice I took 10 days of demo. when the demo technician came to my place that time they told me u don't have proper tap for water so we cant give u demo with water, so I replied its ok I will buy new tap...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — Bad service from company engineer

 Kaushik756 on Dec 30, 2016
I bought a Lg tv from Jharia on 1/9/2015. Some hardware got damaged inside the LED tv sometime on July 2016 and was covered and repaired under warranty same time. Now the same hardware got damaged in Dec.2016 and the warranty has lapsed till now. My point being, how can the same part get damaged on regular interval or may be the company engineer has put some faulty part when he repaired it the first time....
Complaint comments  Read comments Complaint category TVs

LG India Pvt Ltd — Defective lg g4 phone

 akumar931 on Dec 29, 2016
Dear Sir,

1. It is brought to your kind notice that the LG G4 phone was purchased on 29 Dec 2015, I was very happy that I had a phone with latest specifications, and best in the market as claimed by LG, but after few month my happiness was ruined as battery performance was very poor and phone was also generating ample amount of heat also, when I contacted LG service Centre APK technology at Pune they told me that being smart phone this heat is normal and battery does not last for longer hour, I have no option left and only to make up my self to accept this bitter truth.
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — Defective washing machine

 tarury1x on Dec 29, 2016
Dear Team

My complain number with LG service centre was RNP 161224046928. the said complaint has been closed without any resolution. The service engineer who visited my house said that I have to pay 1200/- for the replacement of the fibre glass top which has bend and due to which the door of the dryier is not opening properly. when I had purchased the WM, I was told that it was the design only . Now the service engineer who visited my house states that it is damaged. I would like to know if it is damanged, will the fibre not break instead of bending and if it is bending, is it not...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — Lg tv model no. 32lh516a-ta. Atryljl

 rravi1986 on Dec 28, 2016
I have to purchase above tv from flipkart october, 16 big billion sale. After 2 months tv's picture colour shown dark. I was filed a complaint about it in lg cutomer care. Serviceman said that panel has been damaged and it should be replace. Is there any provision to replace my above tv because only after 2 months from purchase panel is damage.

Kindly acknowledge the same.

Thank you...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — Side by side door fridge issue

 Personal Complain on Dec 26, 2016
We bought LG twin door, and its damaged one from beginning, allthough after many complains and repair they said that company will replace it in November 2014, but still that fridge in my house and no one come to take it almost after 2 years, Worst kind of experience with LG hence we decide to never buy and LG product onwards, but we lost our almost 1.2L on our fridge, they won;'t come even after consumer court order!!...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — Complaint against after sales service

 Mili Barua on Dec 26, 2016
We have front loader lg washing machine, model no. Being f1480tdp25. Alspeil. Recently it stopped working so we raised a complain with lg company and accordingly service engineer came to visit n checked the machine. He than specifically told us that two parts are not working and as such, it has to be changed. He also told us that if we can produce the invoice of purchase, one parts will be free n the other parts will cost near about 3000inr. So we sent the machine to service centre for repair. First of all they took a lot of time to repair and we have to call frequently to ask about the washing...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — Nobody to solve the problem of Lg LED TV

 Malikbharatkumar on Dec 25, 2016
Dear Sir,
Several times i registered my complaint about the technical fault in my LG LED TV. No body of customer care ready to forward my call to seniors and did not trying to solve them self also. its a worst condition of customer care persons. it is the facility to misguide to customers only and nothing more than its. if not agree so, its my complaint no. RMP 161222090723. Really its very poor condition. LG is only name and further nothing? today we are very sad after purchase of your product that its was a bad time for us when we think about LG product. Mob. No. 7055225551...
Complaint comments  Read comments Complaint category TVs

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