LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 17%
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4806
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
233
down
102


Mobile:
Mobile:
up
98
down
70

Customer satisfaction rating
17%
Complaints
4806
Pending
2322
Resolved
333
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So far so good - The company responded to our notifications and is working on resolving complaints.

LG Electronics Complaints & Reviews

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LG Electronics — Nexus 5x BOOTLOOP Problem

 pankajagrawal on May 27, 2017
My device is Nexus 5X on the latest stock firmware
(7.1, I believe). It is not rooted, the bootloader not unlocked, pure.

The circumstances of the boot issue are rather odd.
I was typing a message in Hangouts using Gboard and
misspelled a word. Right before correcting it, the
device froze absolutely, did not respond to anything.
I force rebooted it and it went into boot loop
(would reboot itself mid boot animation). Once it loaded,
so I opened Hangouts again to type the message.
The part of the message that I wrote...
Complaint comments  Read comments Complaint category Mobile Handsets

LG Electronics — Poor services of customer care center regarding repairing of refrigerators

 rajnand on May 26, 2017
Dear sir
Today i have registered my complaint on customer service center complaint reference no. Rnp 170526079109 dated 26/05/2017 regarding my refrigerator that it is giving loud noise and vibration through compresor. So i have shut down the refrigerator. I am still waiting call from your technician as suggested by customer care. I am sorry to say that there is no response from technician after my reminder complaint in customer care.
I am not expecting this type of poor service from a reputed company
With regards
R. K. Saxena
Block no.60, plot no.11, nehru nagar...
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — Poor AC service

 majnish on May 26, 2017
I had bought an LG air conditioner on 12 03 17 from Chandra traders Velachery Chennai
The installation was not properly done for it the whose coming into the indoor unit was not sealed from outside
Because of that AC went down two times
When i asked the authorized service centre REFIMAC Chennai they sent service engineer to repair but the correction was again not properly done as they said the installation fault cant be corrected and i have to call
installation department and I am totally upset by coordinating with them
They are the worst service providers and...
Complaint comments  Read comments Complaint category Home & Garden

LG Electronics — Lg 42 inch tv model number 42l85700-tb manufactured on aug 2012 and brought on 2013

 Vettikattu on May 26, 2017
I brought a LG 42 inch TV model number 42L85700-TB manufactured on Aug 2012 and brought on Feb 2013. I brought it for Rs.63500/- On May 2015 I got a shade kind of issue on my TV. When I contacted the customer care they told they will send a technician to check it up. The technician who came to check it told the complaint is due to a damaged chip in the panel of the TV. After that I contacted LG again and after a month time I got response from them telling they have stopped the production of that model and parts are not available. They told they will talk to their higher authority and will revert...
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — LG Fully Automatic Washing Machine - Not working since 25 days

 Anand Dhupar on May 26, 2017
I have registered a complaint RNP170501003296 on 1st May. Had a agent visiting on 4th May.He told some one else will contact me for further process. Post 5 days one person called me to inform the part is delayed.Finally i receive washing machine body and spin motor, after installing they said there is another part needs to be replaced. Service Lead / Manager Bharath who is not responsive, Outsourced service guy i believe . Now its 25 days my machine is dead and no update. Never an LG Product...
Complaint comments  Read comments Complaint category Washing Machines

LG Electronics — LG Technician highly misbehaved in an arrogant manner.

 Nitesh M on May 26, 2017
With reference to the above mentioned subject, here by we would like bring to your notice that today lg technician, mobno:9676863810 visited our place to repair lg washing machine the reason i didnt mention technician's name is because he refuced to tell his name and refuced to give his office number even he was not ready to show his id card. Coming to the concerned issue he has replaced the tube in washing machine and said his work is over and needs payment. We said, we need to check the machine whether its working properly or no??? So we told him to wait for 10minutes but he was not ready to wait...
Complaint comments  Read comments Complaint category Washing Machines

LG Electronics — Nexus 5x motherboard not working and no proper customer service from lg

 aditi_h on May 24, 2017
I have been chasing the lg customer service since more than a month now,
1. They are just saying motherboard will be vaialbale wait
2. They are giving me 50% worth back and asking me to buy another lg phone with that.

- i dont want to wait any more for the motherboard as its been so many days not sure whether the replaced one will work for more than few months.
- i have bought the phone on 1st jan 2017 and after 1 year 3 months the phone is not working. I paid 30 thousand rupees to use a 30k worth quality phone and they are now expecting me to use 15k midiocre...
Complaint comments  Read comments [1]Complaint category Products & Services

LG Electronics — Poor response from the company

 Rueben on May 24, 2017
I have booked a complaint for my LG refrigerator 340L, double door on22.5.17 with the consumer customer care no. 1800 315 9999 and it was noted by them. They have sent their representative that day who has found out the defect and informed me that the fridge to be taken to their service centre by a vehicle and to be serviced there. The representative promised that they would do the needful on that day itself.. In spite of repeated request over phone, they are yet pick up the fridge and todo the repair service and their response to me is very poor. I made a complaint to their customer care Manager...
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — LG not provide service after 11 days

 ramdaskasav on May 23, 2017
We had bought GC-B217BPJV model and We started having a problem on 11 May 2017 where the refrigerator stopped cooling.

We registered a complaint RNP170510043414 on 12th May 2014. LG service man first attended the case post 3-days after multiple calls.
He said PCB board need to change cost is 4500 I said ok after multiple call he came on 20th May, but that PCB is the different model so he went back. next after 2 days he again came and change the PCB board but again fridge not working then he told me Compressor also gone so we need to change. after that, he is not picking my...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Service Center — Lg tv service center is worse no response complaint

 pras@123 on May 23, 2017
I have purchased a Lg oled tv 55 inch on 19/01/2017 as it got unknown problem suddenly on 20/04/2017 as i complained to Lg customer care as Service Engineer visited but he unknown regarding tv he was not able to diagnosis the issue kindly find the attachment of Tv Invoice & Letter Regarding Tv all details Please i am looking after for Refund lg is very worst Brand of World...
Complaint comments  Read comments [1]Complaint category TVs

LG Electronics — Lg air conditioner / extremely poor service of lg

 Chill-Yaar on May 23, 2017
I bought a lg split a/c 1.5 ton on 7th april 2017 from (Bansal electrovision pvt. Ltd. Gurgaon). After one month ac has started problem. I filed a complaint with customer care on 8/5/2017 (Complaint no. – rnp170508070143). A technician came and checked and remarked as pcb problem. After that he said that your a/c will be changed. I mailed them also regarding this. Now it has been 15 days, i haven't get any service or replacement. It is the worst ever service i've seen....
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — Poor service by lg service centre

 Sameer Yelve on May 22, 2017
I have purchased Google Nexus 5X 16GB on 13th Dec 2015 with extended warrantee of 6 months. Now my handed is completely dead. For repairing purpose I was visited LG mobile Service Centre Sakinaka Mumbai but these people was not ready to accept my mobile because of motherboard issue and told me to contact Mr Saurabh on 9819967505, but when I spoke with mr. Saurabh after 10 days he told me to wait for another 15 days as he do not have spare parts of my handset.
I request you to resolve my query as soon as possible

manish
9820626862...
Complaint comments  Read comments Complaint category Mobile Handsets

LG Electronics — Defect refrigerator sold to me

 anirudha123 on May 22, 2017
I anirudha saha chowdhury purchased adouble door refrigerator from capital electronics -madhyam gram, kolkata
which is a defect one and i am asking for my money back or replacement but capital electronics personnel misbehaving with me and my wife and lg company rather than replacing making excuse for servicing, my coplain is why i will take serving of for newly purchased refrigertaor which is just 2 month old.

I wany my money back.

Please help me getting my money of 27500/ back with penalty for loss occured to me during this 2 months . As all food item rotten...
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — Installation of AC charges

 somil on May 22, 2017
I have purchased lg dual inverter ac from lg showroom yesterday 1.5 to 18npxa bill no-201718000483.
Today engineer from sahu lucknow has come for installation but for extra copper pipe and outdoor stand they are changing more than the market and when we are saying that we will provide you the extra pipe and stand locally the are not agreeing on this.
This is rediculas and lg should look upon and act urgently because this is a very bad patch on your company image where your engineers are behaving like thieves....
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — No after sales service

 mukesh kumar saxena on May 20, 2017
I am anesteemed user of lg products having air conditioner front loading washing machine and areferigerator lg-ref-ff-559l-grb652yls-plat silver with water dispenser on14-05-2009. For the last few months cooling is not that effectivesometimes ice formation is also not there in the freezer. So many complaints have been lodged but no out come jodhpur based service centre is preesurising us to leave refrigerator at service centre. It is very difficult to send this much big refrigerator as our residence is also on the first floor. We request you to please look into the matter and ask service centre...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Lg refrigerator/ i want replacement or money back

 anirudha123 on May 19, 2017
I had purchased a double door lg regrigerator on 26th feb '2017 which is defect one. And i dont service i want my money back or replacement as i purchased it from capital electronics madhyamgram, kolkata. The refrigertaor is of worst quality and defect one many time service person came and we complain also but not hearing our words. If dont get my money back or replacement than i will consumer sace against lg company for cheating with such defect refrigerator.
I will file consumer case in consumer form for chating and want my money back with full loss of my money for food/ vegetable item...
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — Nexus 5X - Hardware issue [Resolved]

 Ms. Tulshyan on May 18, 2017
I own an LG NEXUS 5×. Due to the Boot Loop hardware issue, which had happend on 22nd of April 2017, I had given my phone to the authorised service central for repair. They had promised to solve my issue within 7 days of time. I had called after 7 days and they asked me to wait for another 7 days. But even after several days from the promised date, I had not received the motherboard and no improvement. They are saying that phone parts are not available and are waiting.In most of the country due to this problem LG is refunding but here they are saying that they will replace the motherboard and it...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

LG Electronics — LG after sales service

 Deblinag on May 17, 2017
My refrigerator was making a lot of noise for few days and cooling was reduced too. I had placed a complaint for repair of the same with LG Customer care through their toll free number on 10th may. The technician visited our house on 11th may and said that a part of the refrigerator has to be replaced. He placed the order for the same in front of me. My refrigerator stopped working after he left and till today nobody turned up at my place to replace the faulty part. The numerous calls to the toll free number cannot give me any assurance as to when my refrigerator will be repaired. It's almost a...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — Nexus 5X Motherboard Issue

 prasoon.ak1 on May 16, 2017
I have purchased Nexus 5X in December 2015 after first release in India. The device was was was working perfectly but it got in to boot loop yesterday. I did factory reset in recovery mode, wipe cach memory and tried - but no luck. I have approached the LG service center in Chennai and they checked it and informed that its a motherboard issue. They told there is no motherboard available for Nexus 5X as the product is stopped by LG. I have spent 32500 INR for the phone and its not fair to ignore the customer just because LG stopped production. Kindly replace the motherboard or do the refund.
Complaint comments  Read comments [2]Complaint category Mobile Handsets

LG Electronics — White spots on LG LED TV - Poor design and poor customer service

 iman.vel@gmail.com on May 16, 2017
I bought the LG 32 in LED TV (Model: 32LB563B) 2 years back through Flipkart. Few weeks back, all of a sudden three white spots of one rupee size started appearing vertically at the left most side of the TV.

I googled about it and found some forum that discussed exactly the same problem that I was facing. Looks like it is a common problem in LB series of LG TV that introduced a new technology. Some glass type material covering the LED is falling down and that creates a bright white sport on the screen. This is happening due to the poor design of LB series TVs.

Then,...
Complaint comments  Read comments Complaint category TVs

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