LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 18%
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5331
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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328
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148

Phone:
Phone:
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120
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67

Mobile:
Mobile:
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159
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94

Customer satisfaction rating
18%
Complaints
5331
Pending
1950
Resolved
441
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So far so good - The company responded to our notifications and is working on resolving complaints.

LG Electronics Complaints & Reviews

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Lg Electronics — refrigerator - cooling issue

 DharaChokshi on Jan 18, 2018
Our refrigerator is not cooling from last one month and have raised a repair couple of times. Every time i raise engineer comes and takes money and didnt do any things. Still we are following up and every time some new person will come and again same repetition but no outcome.
First time we loged complaint on 8-Dec-17 and till now its not resolved.
Worst service of the LG.
I recommend everyone not to buy LG products for there cheapest service....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — disputed microwave not replaced in last 43 days

 Paheli Saha on Jan 18, 2018
On 27/11/2017 we bought a LG microwave Model no LG MC 2146 BV / 21 CONV /MWO, Invoice No BH /1718/SO /00896 from Great eastern behala.

On 05/12/2017 it delivered a BROKEN AND DISPUTED oven as Confirmed by LG Technician Jyotirmoy Mondal.
LG company confirmed replacement in next 15 days but even after 19 days they were unavailable. Forcefully we had lodge a complaint at customer care and they provided the number of the warehouse manager.

On 23/12/2017 we spoke to warehouse manager SANJIB SETH who confirmed the model that we ordered is unavilable at the warehouse...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — microwave model-ms4295cis

 haisam on Jan 17, 2018
The device trance is broken and the device still under grantee we contact the customer support and they told us its defect from manufacturing and we should refund after 35 days and till now they refuse to refund us. This complain from[protected] complain no.[protected]
Customer service in egypt is horrible and thieves - we will never use lg again ; (...
Complaint comments  Read comments Complaint category Other

Lg Electronics — refrigerator not being repaired

 rahulgupta.rg@gmail.com on Jan 16, 2018
Since 8th Sept 2017, have been raising multiple Service Requests at LG Customer Care for the same issue. Issue being lower section of the Refrigerator not cooling. First complaint for this issue was raised on 06/09/2017 (don't have the Complaint No. for it) and latest was raised on 03/01/2018, Complaint No. being RNP[protected]. In between this period, multiple Service Request Calls were logged from my Registered Mobile Number ([protected]).

Multiple Technicians have visited and serviced multiple times, including changing parts, and charged me multiple times for the same issue. It...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — vegetables and stuff are getting spoiled in a brand new refrigerator

 atd on Jan 16, 2018
I bought a lg refrigerator model no. Gl-t402ensy. Dnszebn on 17/06/2017. Since, i have bought this refrigerator i am facing issues continuously. I have contacted many times to the dealer and lg company also, but i have not got any response from their side. I have also shared the photos of spoiled vegetable in my new fridge with the grievance team but they never came back. Vegetables are completely getting spoiled in the fridge because of no reason. Please call and speak to me and resolve the matter asap otherwise i will have to take up the issue to the higher authorities....
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — mobile not repair

 harshit mondal on Jan 13, 2018
I submit my mobile to service on lg service centre (Balaji enterprises, 7b, ekdalia road, beside saree kuthir, ground floor, premises of simon day school, gariahat, kolkata 700019) dated 28/08/2017 but till date mobile is not repair and no any phone calls from that service centre. Even i call them continuously no any proper reply from them. On 15/09/2017 got reply from them they will provide d. O to purchase new mobile because mobile was not repair so till date they are not providing d. O.

Please help me and provide me d. O to purchase new mobile (If they repair my old mobile that...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — improper and misbehaviour from lg staff during refrigerator repair

 Nehachopra1 on Jan 13, 2018
Lg team, this is to inform on misbehaviour shown by lg representative (Sitender singh). We called him and he repaired our lg refrigerator by putting 1100/- part. After when he has gone refrigerator was not working as it was expected. He has given his personal number to inform on any issue after repair. We tried to reach him continuously and he has been making excuses and its been 3 months that our refrigerator services are not up and running. This is a poor view of bad staff behavior and very bad on you to show this type of attitude towards customer service. Lkg should immediately take action on...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — defective television product sent

 sunil kalambella on Jan 12, 2018
Very disappointing from a big brand, i have recently purchased a lg television (43 inches) from croma, it is getting restarted every 3 days and croma raised a complaint and a lg technician was sent to verify as he took photos, and now he is kind of impression that tv is a month old, it is very difficult to replace the tv but they will replace a board or faulty in the tv,

First of all it is a defective piece sent and how can one say that,

Am waiting for reply from executive and take it further to consumer forum if now replaced the entire tv, it is a hard earned money,...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — washing machine gearbox

 venkat chodisetti on Jan 12, 2018
We brought washing machine and gear box is not working. I would request you to send across your technician to look into the matter. I hope that you will arrange for the immediate redressal of my problem.
Address: opp andhra bank street, d no-2-15, neeladriraopeta, east godavari district mobile no-[protected]. Please take immediate action and send the technician....
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — lg refrigerator cracks inside the refrigerator

 sujataangrish on Jan 10, 2018
We were extremely shocked to observe that fridge internal body started Cracking after 2.5 year.We informed to the seller and nearest LG Service Center.A technician came and checked the Refrigerator . He clicked Photos and taken copy of bill and said will respond back, but they never responded back, we called many times to dealer and he chased complain with service center but nothing fruitful. 7-8 months passed in all this procedure. From last 10-15 days same procedure started with fresh, I called customer care they said technician will come, after a long discussion customer care said me talk to...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — misguided and fraud

 Sushmarai on Jan 10, 2018
I visited a lg shop in kalyan i had to buy washing machine and oven. I was informed that there is an offer on icici and hdfc credit card ie. If i buy by using any of these cards there will be 0 amount processing fee and 0% interest rate on emi and 7.5% of the whole amount will be cash back. Apart from these he also told that if any lg product got burn or damage because of electricity problem they will replace it without knowing the cause. He offered 28lt oven and 6.5 kg washing machine in 42k and said that around 3k i will get cash back. I made transaction through icici credit card on 7th jan 2018....
Complaint comments  Read comments Complaint category Appliances

Lg Electronics — in awareness of technician tv base stand molded destroyed

 Juby Tb on Jan 10, 2018
As discussed with your customer care complaint registration no[protected] the person attended the complaint location on 09.01.2018 mr jomon mobile -[protected] time 10.46. The complaint item tv lg 22 in awareness of technician the tv base stand molded destroyed. The complaint already discussed with mr siva kumar (Area manager) mobile[protected]
Please look into the matter and solve the problem immediately...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — recurring display problem on lg tv

 Nawin Siromony on Jan 9, 2018
I have purchased lg uhd 65 inch tv during june 2015. With 2 yrs warranty.
The problem started from day one. The package received was without the table mounting screws (Which raised doubt in my mind whether the same is the display pence which war in the store)
Post one year of purchase the display panel went blank and got the same replaced by the company as i the tv was in warranty period.
Exactly after 11 months of panel replacement, same issue occurred again and again company was courteous enough to replace the same. But never took the effort to understand why the same issue...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — lg front open washing machine

 Pravesh Saxena on Jan 9, 2018
We purchased front open washing machine, model no f8068ndp

Then we did amc renew and amc expire on 31 december 2017

Machine was giving problem since november 2017 we have complaint also but no reply no one came t attend complaints

Now they came in first week in january 2018, give us a bill of nearly 10000 as part replacement and other services

I am unable to understand if machine was under amc then why we pay money to them,

What is the meaning of amc if they charge money

Pravesh saxena
[protected]
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — front load washing machine

 Poojak75 on Jan 9, 2018
We have taken extended warranty from lg for washing machine paying around 5000rs. Machine had issues now and still under warranty. It took 3 weeks to get the parts and they closed the ticket. We called customer care and opened a new ticket and now lg is rejecting to cover the parts and asking us to pay 10000 rs for washing machine repair. We escalated to higher management but no use. Complaint numbers: rnp[protected] and rnp[protected]...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — washing machine cum dryer

 Rahul Ranchal on Jan 9, 2018
Subject: final reminder cum legal notice: grievance: washing machine defective, service center updating fake information on tickets, area manager refusing to have a look giving reason that my house is too far, needs refund

Dear sir,
This is my last reminder as well as consider this as a legal notice regarding my complaint numbers rnp[protected] and rnp[protected].

Needless, but once again to bring this to your notice that i purchased a washing machine cum dryer from your authorised dealer with the following details:-

Purchase date:[protected]
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — suffering by a faulty washing machine

 saurabhkv2202 on Jan 9, 2018
Dear sir/madam
I purchased an lg top loading fully automatic washing machine model no-t8018aeep5 on 19/10/12 its still under amc till 12/4/18, it was my ill fate that from the day i purchased the machine every 4-5 months some trouble arrives in it and a common trouble arrives every time i. E water inlet problem, harness failure and ae (Clutch error), my machine has been repaired several times for the same problem, so i kindly request you to please get my washing machine repaired properly or get it replaced.
Thanks...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — lg led tvs-poor service and low quality products

 RamaKotaiah M on Jan 8, 2018
Irresponsible service and urgent problem resolving.
I have purchase lg 43 inch led tv on dec 2018 and display problem on 05 jan 2018 and called customer service and informed regarding problem and informed them to attend on same day so that display line will not spread. Mean while our family have seen the seen the tv on these 3 days and spread the display line. On the second day i have taken image to show the proof. Next they have send installation person instead of technician and third day technician came and seen the tv and it was not covered under warranty and need to pay around 50-60%...
Complaint comments  Read comments [1]Complaint category TVs

Lg Electronics — washing machine drum damage/cheated by service engineer

 Rajendrraa on Jan 5, 2018
Hi,
I purchased an lg washing machine last year (2016) from vijay sales in mgf plaza mall. Firstly, the washing machine delivered to us had a crack in its base and this not notified to us by the engineer even after installing. We had to get back to vijay sales and luckily they helped us out. Please mind that the customer service from lg during this scenario was not even close to satisfactory. After that, the engineer started to bug us about taking extended warranty and descaler for cleaning the drum to which we were skceptical. We confirmed from lg that if it is required and the answer was...
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — dvd player

 Michael Khandagale on Jan 5, 2018
I have purchased dvd player last year i. E in february 2016. Immediately next month there was some problem in it. Hence by using the toll free no i lodged my complaint. Every time a new executive comes listens to my complaint and assured me resolving the issue.

In the month of august 2016 a mechanic came and he took my dvd player saying the mother board will be replaced. Till date i have not recived my dvd player back.

I have been complaining to customer care centre and have written to them several times but till date there is no resolution to issue. Neighter i have...
Complaint comments  Read comments Complaint category Electronics & Appliances

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