LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 19%
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5605
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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375
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167

Phone:
Phone:
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142
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78

Mobile:
Mobile:
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195
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110

Customer satisfaction rating
19%
Complaints
5605
Pending
1929
Resolved
575
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So far so good - The company responded to our notifications and is working on resolving complaints.

LG Electronics Complaints & Reviews

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Lg Air Conditioner — ref: rnp 180814011591

 Vijayfromcanada on Aug 19, 2018
This pertains to my complaint ref # rnp[protected].
I noticed that on both the outdoor units installed on the ledge of the floor of my balcony, the black rubber insulation has deteriorated and have exposed the copper tubing. It is just one year since the installation. This is because the installers have not bothered to cover the insulation with proper tape. Last week i made a complaint and an engineer visited my place without necessary material and equipment; he inspected the outdoor units and said he will come back with an assistant and the necessary material required for rectification....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — 50 inch plasma tv panel problem

 bansalradiocorportion on Aug 18, 2018
I am dealer of lg company. I had purchased lg 50 inch plasma from lg company. As it was displayed in my showroom, its panel is defective and not working properly. I also reminded company many times about the problem but there was no solution has come yet. This product is more then 50000 rupees. And it is pending from more then 2 years and company has stopped replying and trying to avoid the situation. As it is still in gurantee so it is a request to solve my problem....
Complaint comments  Read comments Complaint category TVs

LG Electronics — lg smart tv design flaw and poor customer service

 Franny1951 on Aug 15, 2018
Just like many others, my lg tv started dropping the reflectors and now i have 15 white lights on my screen. I called their customer service and they refused to acknowledge that their design was flawed and because the warranty was up, they would not pay for the repair. I was told they would send the complaint up the ladder and would be notified of the outcome by email. I did not receive an email or call and it has been over a month. Needless to say, i will no longer purchase an lg product and advise other consumers to do the same....
Complaint comments  Read comments Complaint category TVs

LG Electronics — lg q6 phone

 Best Song Ever on Aug 15, 2018
Shame on you lg service.. Worthless service by lg. I purchase lg q6 on 15 may2018 but this phone is manfac ture defective piece network problem in this phone at starting time. I contact lg service centre at 44c chandigarh this service centre enginer change pcb my phone but not solved my issue and this engineer put screeches on my phone back side.. I contact lg helpline so lg helpline provide area service manager but this manager don't pickup th phone actually lg only hareshment our customers.. So plesas help me and contact my no [protected] otherwise i forward this case consumer court...
Complaint comments  Read comments Complaint category Mobile Handsets

LG Electronics — fraudulent issue

 Jai singh9958 on Aug 13, 2018
I bought a dual inverter ac last year which was installed on 24/7/17.. It has 5 year condenser warranty.. When i lodged a complaint (Complaint no-rnp[protected] in lg a technician came and he hardly took 5 minutes to look at the problem and told me that condenser is damaged and it will cost around[protected]rs to replace it, when i asked him about the warranty of the product he told me that the product comes with only one year warranty.. Then i again called the customer care they gave me the number of some senior official peson, when i called her firstly she didn't pick the call and next day...
Complaint comments  Read comments Complaint category Appliances

LG Electronics — new lg fridge not stand for last 20 days

 Shreshtt Bhatt on Aug 12, 2018
I bought one lg fridge (Double door 284 litre) last month on 15th july and the installation being done on 17th july. My lg fridge doesn't stand for 20 days. Such a defective piece lg have delivered. We thoght lg have good name, so i bought one fridge and washing machine. Its shocking to see such a massive defect in fridge comes which breaks down cooling within 20 days.

There is no more cooling happening in fridge, it has gas problem, compression problem and other defect.

Lg technician also not well known to lg technology. He came and fool us by giving completely wrong...
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — neck redness, irritation, pain

 Justme on Aug 11, 2018
I have purchased lg neck bluetooth not long ago. And since then i have had neck redness, itchiness, inflammation and pain. Creams are not working. Not a happy or satisfied customer! This is very frustrating and annoying. This needs to be addressed immediately wether it's a long or short complaint. Ridiculous to tell us how many characters our own complaint submission should be. Maybe it's another way of making it harder for consumers to submit their concerns so you don't have to deal with it. I feel my complaint was to the point and very descriptive. So now that's another complaint (On you)....
Complaint comments  Read comments Complaint category Products & Services

LG India — cashback not received

 akalouk on Aug 11, 2018
Dear sir

I have bought lg washing machine from jharsuguda lg showroom on 16.05.2018. There was a cashback offer @7.5% with payment by icici card. But i have not received any cashback. I have followed up with the dealer and lg customer care but still not get my money back. Also complained in lg complaint section. They have not solved the issue. Plz help....
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — refrigerator repair

 Masha Infrastructure LLP Profile on Aug 10, 2018
Your team has repaired my refrigerator and charged me Rs.10000, It has the same problem as before, , we are trying to contact your bangalore team for rectification of the same, They are not responding since a month.we also tried calling the person provided us the service, he too doesn't respond. if my complaint is not attended shortly.I will have to go the consumer court, if you guys don't take it seriously.....
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — gas leakage

 kondru Ganniyya Raj on Aug 10, 2018
We purchased Two LG AC units from L G BEST shop, Hyderabad -82 vide proforma Invoice Bill no 1202/ 17G/S-954 dt 20/03/18.
I would like to inform you, that due to faulty installation of the unit the gas was leaked with in 5 months of time . This is another way of earning money. I request to you to kindly give reply for proceeding further for faulty installation.
yours customer
rajesh kg
[protected]
kondruraj@gmail.com
LG TAX INVOICE no 02028 dt 21/03/18...
Complaint comments  Read comments Complaint category House, Apartment Rental

LG Electronics — refrigerator giving problem with 24 hours of purchase

 RanSi on Aug 9, 2018
I bought a refrigerator 360 liter yesterday 08 aug 2018.in less than 24 hours its freezer fan started creating noise. Upon complaint and after engineer's visit what has been told by asm is that they will replace the fan.
My main concern, a new refrigerator within 24 hours why should i go for repairs or replacement of parts. Such refurbished products are available for much lesser price.
I need lg to look into it and replace the refrigerator....
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — malfunctioning of fridge

 jeffy rani on Aug 7, 2018
We have purchased a fridge few days ago but it doesn't work properly. It's door cooling system is not working well. Due to excessive moisture our things get wet. So many complaints put with local dealer but no one can resolve our problem, everytime they tell this is not a problem. But we request you to either resolve our problem or replace the fridge....
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — washer dryer combo

 sanjeevoberoi on Aug 7, 2018
My washing machine is out of service for the last two months engineers have taken it to the service centre as well they cannot fix the machine this machine was under warranty when i first complained and now its under amc

It seems lg doesn't have qualified engineers and spare parts to perform the duties and repair the most expensive washing machine in the country its been two months and my laundry bill is exceeding 10000 rs no one listens service engineer never picks your call service manager never picks your call if lg cannot fix it than replace the machine with a new one at the earliest...
Complaint comments  Read comments [1]Complaint category Washing Machines

LG — manufacturer defect

 Best Song Ever on Aug 6, 2018
Maine may2018 me lg q6 liya tha jisme suru se he network problem aa rahi th to maine lg service center 44 sec chandigarh me is mobile ki pcb change kraae but problem solved nahi hui or usne mere mobile pe screches be daal diye hai. To maine area service manager pe contact kiya mr arun [protected] but wo call pick nahi kar rahe hai. To ab main ye mobile thik nahi krana chata muje is mobile ki replacement chiye but koi be hardly action nahi le rahe hai na consumer court or naa he lg care...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

LG Electronics — worst ass for refrigerator.

 Nimisha.lodha on Aug 6, 2018
The word LG for me -trust less, unreliable, fraud...since I have brought this refrigerator the satisfaction level is zero n the cherry on the cake is your below dissatisfactory After sale service.i complained 10 days before abt my refrigerator area not giving cooling.the salesperson came, took the Service charge n went away with incomplete work...since then I am making daily calls at the LG service center and I get the reply as -today the service person will reach you..but no one has yet come in 10 days..I would suggest go for a unbranded electronic products but never go for LG....
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — lg refrigerator

 Nimisha Lodha on Aug 6, 2018
The word lg for me - trust less, unreliable, fraud... Since i have brought this refrigerator the satisfaction level is zero n the cherry on the cream is your below dissatisfactory after sale service. I complained 10 days before abt my refrigerator area not giving cooling. The salesperson came, took the service charge n went away with incomplete work... Since then i am making daily calls at the lg service center and i get the reply as - today the service person will reach you.. But no one has yet come in 10 days.. I would suggest go for a unbranded electronic products but never go for lg....
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — lg fridge 475 dd gl t502fpzu 84181090

 Vasudeva amin on Aug 6, 2018
Purchased lg fridge from harsha'ajjarkad, udupi on[protected]. They have supplied me defective set. Leakage of water is there at the bottom in front side of the fridge. The service provider of lg company has visited on[protected] and told that the set is defective and needs replacement. Online complain with the lg company was registered on[protected] and the complaint acknowledgement no. Is cn[protected]. Now i lost faith in lg company. I do not know when my complaint will be attended to....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — no attendance and service from lg for my washing machine

 arkgiftsland on Aug 4, 2018
I had given my lg washing machine for repair at there service centre one month back. My machine is six years old and the company service engineeer is not receiving its spare part cause company has closed production of this machine. I was not satisfied by this answer and i complained online they have given me twice some service executive number who are unable to attend me. I want to challenge the way company is treating there customers....
Complaint comments  Read comments [1]Complaint category Washing Machines

LG Electronics — malfunctioning washing machine

 vasuvittal on Aug 4, 2018
T9077nedlk purchased on 8th june 2018 malfunctioning for over a month and half and no resolution till date. We purchased a lg washing machine on 8th june and about ten days later it has started malfunctioning. I contacted lg helpline and the engineer visits did not resolve the issue. On 9th july an engineer visited and said the mother board has to be replaced and then did not turn up thereafter and we got a message that the matter has been resolved. I have made multiple complaints, spoken to the area manager mr rajesh kadam at mumbai and since he is on sick leave he referred the matter to the team...
Complaint comments  Read comments Complaint category Washing Machines

LG Electronics — cash back on ac

 JoyitaGhosh1605 on Aug 4, 2018
Hello lg,

On 25/02/18 i have purchased ac (Lg ac jsnq18nfxa) from bajaj electronics in paradise circle road, secunderabad. Invoice # 1216/17g/s-28857. I have bought on 0% emi from hdfc (10 months tenure), the offer was after 3 months emi, 5% would be cash back from hdfc and 1500 from lg. I have received 5% from hdfc on 05/06/18 but nothing from lg. I have followed up multiple times with bajaj electronics and hdfc bank. As it is problem with lg they have asked me to reach out with lg customer complaint. I have such terrible experience with lg.

If i do not get this...
Complaint comments  Read comments Complaint category Appliances

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