LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 17%
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5178
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
300
down
139


Mobile:
Mobile:
up
147
down
90

Customer satisfaction rating
17%
Complaints
5178
Pending
1946
Resolved
411
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LG Electronics Complaints & Reviews

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Lg Electronics — brand new tv

 Oomer on Oct 22, 2017
I have purchased a brand new LG smart Tv with full cash payment on 16th Oct 2017 from thane ghodbunder road kapurbavdi LG shop. I have purchased from proper LG authorised shop and not a 3rd party vendor. My Tv is not yet installed in spite of repeatedly informing them. I was made to speak to some lady on the phone from LG by Mr IMran sayyed salesman of Lg shop This lady was harshly rude and absolutely irresponsible. She was shouting and talking nonsense to me My Tv is not yet installed i was promised it will be installed within 24 hours ie 17th oct moreso they have taken my old working tv and just...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — 32lg80fr motherboard not available with lg

 rajmani1987 on Oct 20, 2017
I had purchased a 32 inch lg lcd tv in 2010 (Model no. 32lg80fr). On 06th september 2017 due to lightning issue my tv motherboard has been damaged when i had called lg service center the toll free number they had send a service engineer who came opened my tv and said that motherboard is damaged and the part is not available with lg nor in our area jamshedpur nor in india. Infact i had contacted numbers of time with area head & toll free number but they all told the motherboard is not available. Infact they told me that lg is not making tv any more so no parts are available. They told me to replace...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — without given any service lg company service provider charged rs. 295 without given me any voucher.

 snabpran on Oct 19, 2017
I have a lg monitor (19 inchi) which is bought in 2008, may probably. It does not working. So i called lg customer servise center. They came & told me that i have to change fullpanel & for that i have to spend rs.10300/- wheras the cost of the product was rs.7500-7700. Natually i shocked to hear about that. Probably nobody will accept this proposal. So i was bound to rejected but for that they have charged rs. 250+18% gst=rs.295 without given me service & any lg compay voucher. Now the question is: is it justified? Without given me any service & without given me any voucher. Lg company service provider...
Complaint comments  Read comments [1]Complaint category Utility Services

Lg Electronics — bootlooping of nexus 5x after oreo update

 Vineet Gopalan on Oct 19, 2017
Hi, at the start of this month (Oct'17) i had received a system update to migrate from nougat to oreo. The moment i updated to oreo, my nexus 5x has gone into bootlooping mode till today. I contacted lg service center at airoli, navi mumbai, they are stating that it cannot be repaired as i have exceeded the warranty period of 18 months. I had bought the phone on oct' 15.
Usually systems updates comes after testing the updates on all the phones, why was this not done on nexus 5x and if there is a hardware compatibility issues, then i should get the phone repaired for free or get a refund...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — lg uhd led tv - substandard and unreliable products and quality#ban lg products

 ActivistX on Oct 18, 2017
When most of us go to a shop to buy a TV, we look at the perceived brand of the company. While there are local assembled UHDTVs available in the market (Like VU, Micromax ) for one third the price of LG, Samsung, Sony etc. most of us still go ahead and buy the brand value. Why? Because we "TRUST" them with expectation that you'll have peace in your mind and the product will last for at least 7-8 years and good post sales services.

Like many of you posting here...I am also a victim of this cheater company called LG Electronics India. In my opinion this should be the WORST OF ALL THE...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — lg monitor part not replaced even after 1 month of complaints

 ssmane3 on Oct 17, 2017
I had purchased 32" lg monitor in mar 2015 with 2 years warranty. (Expired as per current date)

In the month of september 2017, the monitor corrupted (Display problem) and complaint done with rnp170919038079 on 17/09/17. Technician visited on 19/09/17 and recommended for replacement and also paid service charge of rs.295. Since it was navratri (20th-30th september) period, i told technician that you can replace the part after navratri and technician assured me that after navratri they will resolve the issue.

Again on 04/10/17 11:00 am, i had re complaints with rnp171004079590...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — damaged freeze delivered by dealer

 sb197031 on Oct 17, 2017
Damaged freeze delivered by dealer
Two days ago i have booked lg three sixty lt freeze model no gl-cfour zero two rpzu with lg showroom tarujit sweet home pvt ltd himatnagar on fouteenth october dealer has delivered it on sixteenth october today i e seventeenth october lg representative come for installation in presence of us he opened the packing at that time we found scratches on both the door as well as on side border of door and we have also noticed that freeze was not laminated i immediately talked to dealer mr ajitbhai he replies me to change the door and he told me that he is not responsible...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — refrigerator damaged

 Sajeev72 on Oct 17, 2017
I have purchased lg refrigerator from nandilath gmart thrissur, kerala and this get damaged 3 months back. Many time called to the dealer and service centre. The service centre technician came on 17th aug 2017. He checked the refrigerator and said the electronic parts get damaged and he will fix soon. He took advance money and not repaired till now. I am waiting for him from last 2 months and i called him many times. He is not responding. I don't know what i should do now to fix the refrigerator....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lg Electronics — I complaining about microwave

 1230david on Oct 17, 2017
I called lg customer care as my micro wave stopped working on 9th october 2017 the technician came he confirmed that the part has to be replaced on saying ok he checked with his company and told me i had to provide the bill and the serial number and model number after proving it the company will replace or give me a depression value as the part is not available. After calling to the customer care center numerous times they provide wrong number or the the person does not answer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — refrigerator temperature panel problem

 sarajaya on Oct 15, 2017
We bought LG DC FRIDGE GL-205XEDA5 (WB). We had issues in adjusting the temperature of our refrigerator(attached pic 1). In the auto defrost panel(attached pic 1) not able to change anything and the temperature we can't change from ECO -->Cold -->Coldest. As a result, the food and vegetable which we keep in the refrigerator are getting spoiled. We raised a complaint RMP 170817007517 in Aug 3rd week, 2017. Engineer came on Aug 19, 2017 and informed us that the panel(in attached pic 1) has to be changed and in two to three weeks he can change it with new panel. Also informed, he would charge 50% of...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — "pairing problem with lg magic remote

 Coolmac9893 on Oct 14, 2017
Hi,

This is in continue with my previous request regarding "pairing problem with lg magic remote" having reference numbers as rnp170924010436 and rnp170917081609 posted on 25-sep-2017. I was told from local service provider that i got an approval for tv replacement. But they are not providing me the same model which i bought (42lf6500); instead they are asking me to go for other model. I have checked the model suggested by local service provider and found out that their price is approximate 10000 less that what i paid for my tv. Moreover, the technology of the suggested models is...
Complaint comments  Read comments [1]Complaint category TVs

Lg Electronics — fridge not working - company refusing to honor warranty

 shah.chirag90 on Oct 14, 2017
I have raised a complaint for my fridge bought in 2014 (Compliant no rnp171004093261, raised in the name of my mother leena shah) which has stopped working. After multiple visits from the technician i was finally told that my motherboard needs to be replaced and an order will be placed for the same. The very same day my fridge, which was partially working (Working for sometime and shutting down after that) stopped working completely and tripped the main switch of my house.

On the next technician visit we were told that the compressor has stopped working and needs to be replaced. This...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — poor quality led tv and poor service

 Gawdemanish on Oct 14, 2017
It's manish gawde, 9004442533

Complained to lg about my tv lg 32lh520d not working on 02.09.17.

(Under warranty)

Ur mechanic checked on 05.09.17 (Mr. Raj) & told panel has gone & will b replaced. On 10.09.17given a contact mr. Sameer dalvi. But not picking up call, contacted personally, he assured to arrange new panel or replace product. Bt till date, not made any contact with me or not even attaining my call.
After complaining at costumer care, mr. Sachin yadav called on 20.09.17 & assured to replace product. After calling several times after...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lg Electronics — improper installation of ac

 Suresh chandra padhy on Oct 14, 2017
Sir i suresh chandra padhy, kella nagar, jeypore odisha has purchased an inverted ac of ur company in the month of april 2017 through bsf canteen and was installed by the mechanic of lg. As he hasnt installed properly after few months water started flew inside the house. A month before this complained was filed and now after a month the same problem was observed i. E water flew inside the house. Now the mechanic is informing that it is not installed properly so the problem will continue till u dont reinstall it. Sir as we have already paid the charge of installation and the fault is of the mechanic...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lg Electronics — aanjaneya enterprises - cash back amount is not credited even after 7 months of purchase date

 ctaladi on Oct 12, 2017
Dear sir/madam,

I have purchased a gl-i292rpzl. Apzzebn
Refrigerator on 31/03/2017 from aanjaneya enterprises, new international airport road, near kodigehalli gate, sahakar nagar bangalore -560092 ph : 9513305559. Lgshoppesahakarnagar@gmail.com.

During purchase they have told there is 5% cash back on hdfc credit card and i have made the payment through same.

But after 4 months still i have not got the cash back amount. I checked with retailer and since last 2 months they are just playing with me without any proper update. I request you to...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — problem for intake of water in washing machine

 Ritesh8319 on Oct 11, 2017
Dear sir/ madam, after calling customer care, engineer attended the call. Replace the part with cost rs.3250/-. But still the machine was not working properly. Again engineer came next day & replace censor with cost rs.1500/- & provide powder for cleaning washing machine with cost of rs.500/-. Now total expense occurred is rs.5200/-. After incurring huge amount, instead of better functioning, most function of the machine are not
Working properly. Engineer is not picking the phone. After that i had called to customer care for this issue. But still we have not yet received any update from...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — lg complaint number rnp171003047098

 kaplish on Oct 11, 2017
This is regarding lg complaint number rnp171003047098.

I have submitted the compliant of my lcd on 3rd oct and no resolution yet.
I am daily call to customer care and always received single response that defective part ordered and part awaited. They gave me two contact no. Of service center but that number does not exist.
I would like to know what is the sla and by when i can except resolution since customer care not able to give me satisfactory response hence please help....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — lg monitor not replaced even after 21 days of complaints

 Chandra Tripathi on Oct 10, 2017
I had purchased 19inch lg monitor in december 2016 with three years warranty.in the month of september 2017 the monitor currepted and complaint done with 170919022205 on 19 september. Technician visited and recommended for replacement after that my complaint was closed on 25th without solving the issue, once again i had re complaints with 170926068678 on 26 september. The lucknow service center assured me that after dashahara they resolve the issue. Now it is high time till 10 october my monitor not replaced. Today once again assured early resolution of issue. I feel they are delaying the replacement,...
Complaint comments  Read comments Complaint category Computers & Accessories

Lg Electronics — lg led 47ln5400 tv issue

 Sudatshan Chavam on Oct 10, 2017
I had brought tv 4 years back i had also purchased extended warranty for the same. It is having display issues and i have logged complain for the same with lg in warranty period. I am told that the parts are not available for this model and i am given buyback offer the offer given looks like slap on my face for buy lg tv. The value of my tv is less than 50% in just 4 years and the extended warranty offered by lg is a joke as it is of no use since the parts are not available.

Request you to look into this matter and guide else me if you think nothing can be done in this case please...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — monitor replacement still waiting not received.

 Niraj Choksi on Oct 10, 2017
Hello,
From last 1 month i was facing issue of corner burning, as you can see the attached images, so i was worried it was may be because of overheating of panel.

Now after a week pass, it was happening constantly with only 1-2 hour of use. My work is designing so that's why i had spent so much money on only 27" 4k monitor (27ud68p). Which was costed me around 32000.

So on 24/09/2017 i have registered complain no. Rnp170924002316, and explain whole issue. The service person contacted and also verified the issue and then in 2 days he said that ill be getting...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

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