LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 23%
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4935
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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182

Phone:
Phone:
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88

Mobile:
Mobile:
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207
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124

Customer satisfaction rating
23%
Complaints
4935
Pending
1558
Resolved
742
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LG Electronics Complaints & Reviews

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Lg Electronics — mobile phone can't repair by them under warranty

 amit Chauhan 0043 on Mar 16, 2019
I purchased mobile phone on 05/11/2018 last year so its on warranty right now.. I face display issue from my mobile phone and i reached service center they told me that display was not working so change the display by them.. I told ok change it but they had refused and told me we have not display right now.. So give me 10 to 15 day to arrive display from company.. I m wait and suddenly after 15 days they call me and told me they have disply and change it as soon as possible.. So i convince and give them my phone to change it but after a 3days gone but they cant change it and they told me that they...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — not working lg filter from 2 months purchase.

 Linchu on Mar 16, 2019
Water filter is not working from the second month. Called many times the service center. Customer service is pathetic and no proper followup. Now today again they tell our area water is not good and they are blaming us to buy the product online from third party. The lg service is unprofessional and have not tried resolving the problem. They keep pestering to buy amc or charging us for replacing filter....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — lg ac servicing issue

 Siva Rami Reddy B on Mar 15, 2019
Dear Sir
I Have purchased 2 nos of AC's from LG, LG person came for free servicing and done for one AC, Second AC servicing not performed. And first AC not did servicing properly. cooling not coming and given complaint to customer care, nobody is responding. Still one AC free servicing is pending.

B Siva Rami Reddy
[email protected]
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — shame on lg

 usamakram on Mar 14, 2019
Hi sir/madam,
With full confidence, prestige and emotions i purchased lg refrigerator (Gcc-247uguv — lg 675 ltr), invoice no: 2017-18/ct/109/l, dated 16. July, 2017 from jeevan jee refrigeration engineering pvt. Ltd., lajpat nagar, delhi in rs. 89, 000/-
Within short time span of only one & half year i am really disappointed and i don't have words to explain the pain, stress and pathetic experience face by me towards this fridge.
Since beginning we have faced cooling problem in this product. Number of visits have been made by the executives of l. G. Customer care as per...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — ac service on new ac

 Amit Issac on Mar 14, 2019
I bought lg ac in last april 2018. I was told that i would be getting 2 or 3 free services for the first year which i didnt and nobody called me asking for service so far. I was not bothered about it as far my ac worked. Now i have some issues with my ac so called the customer care to book a service. They told me that the service technician will contact me within 24hrs. It is more than 2 days now and no one contacted me so far. Can i have this addressed asap.
Contact me at : [email protected]
Complaint comments  Read comments Complaint category Appliances

Lg Electronics — amc does not have any meaning

 ajnabi131 on Mar 14, 2019
Product is under warranty from date of purchase april 2015 till april 2020, unfortunately lg refuses to fill the gas as installation done by third party last installation also done by third party, only 2nd installation was done by lg paying 1700. How can lg refuse gas refelling when gas is covered under amc, written to [email protected] 14 times no reply.
More ever they refuse to give in writing or on reply mail that amc stands null and void if installation is done by third party vendor..
2) you will not refill gas free of cost as it does not come under amc.

Request...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — refrigerator not working properly complaint remains unattended and unresolved

 bmakhtar on Mar 12, 2019
Dear sir / madam,
I am facing cooling problem in my refrigerator since few days back in lower part of the two door model fridge. Upper part is working properly. I made complaint to toll free number of lg [protected]. The complaint was attended by mr. Navin on 4th march and i was recommended that the internal heater plate needs to be replaced. I agreed and requested to place the order and replace & repair it at the earliest. After my repeated reminders, the service centre representatives say that this part is not available and it cannot be repaired. My problem remains un resolved even after...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — after sales service by the franchise of lg electronics

 Damodaran Sasidaran on Mar 11, 2019
. Detrimental standard of service extended by lg franchisee m/s aar kay tech, at ernakulam, kerala
Receipt number gcp[protected] customer name : mrs. Kripalani sasidharan request type : replacement of outer body
E mail : ; model number :t7222pffc-afspeil
Receipt date 02/25/2019 type of inquiry
02/25/2019 01:03:02
The customer service of lg was requested to replace the corroded grey plated outer body & your franchisee, m/s aar kay tech approached us to undertake the work. Accordingly the machine was taken by them and brought back on october 16, 2018. On receipt...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — defect product received and charging for services within warranty period

 rajnyanju on Mar 10, 2019
Lg split inverter ac 184ux42 - lg

Product purchased on[protected], till now i gave complaint for 5 times as room was not getting cool after two hours also as per technician there is a gas leakage due to improper installation. He filled gas and it worked for few days again same problem occured.

For installation they charged 3500 saying that it should be done with rope for keeping the outdoor unit but they kept from beside portion which is vacant.

And they have not checked the unit properly as recent technician said the problem occured at the time of delivery...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — amc for same ac was done twice and charged and receipt provided

 vtyagi29 on Mar 4, 2019
Reference amc form number 15106218 for my ac model lwa5gw3aanlg serial number 701nayw060898 dated 11 may 2018 to 10 may 2020 paid amount 4815 and amc was done

Again amc form number 15105515 same ac model lwa5gw3aanlg same serial number 701nayw060898 for same ac was done again for period 1 oct 2018 to 30 sep 2019 amount 2832 was paid again

This is clear fraud how cam same ac amc be done twice and today your lg representative came again for amc of same ac for third time

Please i need resolution...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — lg v20 mobile

 Hariharan jayasingh on Mar 3, 2019
Hello team i brought a mobile lgv20 in feb 20th 2018 by online via flipkart. I was happy customer till feb 25th 2019. On that day i was on meeting via skype on middle of the call my wifi got disconnected. First i thought it was my router issue later i found it was mobile issue.
On 27th i called lg authorised dealer in vellore (Tamilnadu) where they said we wont service mobile phones. So on 02/03/19 i travelled to chennai which is 150 km after from my home town and visited authorised service center in arumbakkam. They checked and confirmed that my mobile has a hardware issue and wifi wont...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — refrigerator gl-p372rpjm

 explojana on Feb 27, 2019
Hello. I had raised a service request on 11th feb 2019 for no cooling in refrigerator. Also there is frost formation in freezer in a frost-free refrigerator. This is ridiculous. The response given by service center is "product cannot be repaired and new refrigerator needs to be purchased". I don't want to buy new refrigerator. I faced same issue 5-6 months back and spent rs.5000 in rectifying it. Now again the same issue and it becomes not repairable now?? I want my refrigerator to be repaired and i'm ready to pay the cost for repairing. I don't want a new refrigerator. If a part is not repairable,...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — defaced ac sold

 sumitkakkar on Feb 26, 2019
Last year 23/02/2017 i have purchased AC for our drawing room of LG dual inverter.

As we were two in family so usage was very limited during dinner or lunch.

But this summer some relative had visited to my house so we use drawing room for sleep at night as it's the only room after bedroom having AC.

But this summer i have faced water leakage from internal unit, even my entire sofa got wet due to leakage, for this i had registered first complain on 17th May 2018, since that day i have registered 10-12 complains and 15-16 engineer from LG have visited...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — refrigerator (3 door knock knock fridge) [Resolved]

 Veronica19 on Feb 22, 2019
We purchase 4 lg appliances last january. Fridge, convection oven, over the stove microwave and a dishwasher. We thought that we purchased a great quality product, top of the line. We were getting a new kitchen and the completion was in april. We have used these appliances less than a year. The fridge has a new circuit board installed today. Only because we purchased extended warranty. They have to come back and replace the motor on the micro wave. Again through extended warranty. We also have a issue with the oven. Hard to believe that we spent $3300. On a fridge that needed a repair immediately...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lg Electronics — defaulted washing machine delivered

 Maulika_Patel on Feb 21, 2019
Dear sir/madam,

This is to inform you that we have purchased lg front loading washing machine from reliance retail ltd (Reliance digital store, udhna, surat, gujarat) on 6-sep-2018 but we regret to inform you that said washing machine has not been working properly since last few days. As soon as we load the clothes and start the machine, it is vibrating with high loud. Also inform you that on 28-nov-2018, we have raised the first complaint in reliance digital and after 2 days one technician visited to our home and get it partially corrected. At this point of time also we insisted...
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — forcing to buy 2 year package for water filters than 1 year

 sandeep yenugula on Feb 21, 2019
The lg authorised sealer in kadapa city is forcing us to buy water filters package for 2 years at the cost of 11000 instead of catering our need of replacing the filters for 1 year package: this is utterly unprofessional and dissuading us to buy lg products. After spending 34000 on water purifier, getting this kind of service is very disappointing. Please ensure that authorised dealers provide service as per the customer needs and not force their business on customers...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — refrigerator gl-t542gnsx cooling issue since one month due to internal fault

 rajsingh_rajput on Feb 18, 2019
We bought lg refrigerator gl-t542gnsx in jul 16. Since last one month, cooling does not happen in fridge. After repeated complaints, lg service team came, took service charge and claimed that issue is resolved. When we complained again, they said machine has internal problem and it cannot be repaired and we need to get a new fridge in replacement. However, lg is giving only 80% of bill as depreciation and new model is costing 66000. Company is asking me to pay 22000 without any confirmation mail from them, written assurance of any guarantee on the new machine. Company has stopped old model so i...
Complaint comments  Read comments Complaint category Refrigerators

LG India — selling of discontinued products

 AUSTIN JOS on Feb 14, 2019
RNP[protected].I had purchased a tv 43uh650t in Jan 2017 and the display screen was broken by mistake. I called up customer care on 30th Jan 2019 for replacement and after several follow ups, got a final message as the display screen has been discontinued and cant be repaired.
Note- its hardly 2 years of my purchase, this is been told.
How can you sell products which will be discontinued in 2 ysrs time? How can someone trust LG brand? Do you think Indians are rich enough to buy TV every 2 yrs??
I need a compensation on this, else will go legal and political on this issue...
Complaint comments  Read comments [1]Complaint category TVs

Lg Electronics — air conditioner

 Rajesh Sarasagopalan on Feb 13, 2019
I have bought lg (Himalayan cool) a/c 4 years back. At that time the installation was done by lg team (Provided by quilon radio service trivandrum kerala, shop from i bought the a/c). Now when i shift my home after 4 years i dismantled the a? C thru lg customer care and when i asked for re installation in my new home, they are saying that during the original installation lg has cut some copper pipes which i need to purchase now, if i want to install teh a/c. The cost for the same is around rs. 2000.00. When i asked on the logic of why i should pay for a mistake that lg has committed they are saying...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — lg washing machine gokul nagar katraj [Resolved]

 Chouhan Vedpratao on Feb 12, 2019
Thanks for your worst service, i would boycott you guys, i'll make sure me and my family will never use your products in our entire life.

Washing machine issue. Complain number rnp[protected]

Gokul nagar katraj service center guys looking into it, good thing is that they aren't picking up my phone, i'm following up these guys since more than 1 week.....
Complaint comments  Read comments Complaint category Washing Machines

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