LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 25%
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5100
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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456
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209

Phone:
Phone:
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172
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108

Mobile:
Mobile:
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232
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139

Customer satisfaction rating
25%
Complaints
5100
Pending
1569
Resolved
880
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So far so good - The company responded to our notifications and is working on resolving complaints.

LG Electronics Complaints & Reviews

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Lg Electronics — disappointed from lg air conditioner

 sahabiya abdul sayeed khan on Aug 20, 2019
I bought the lg split air conditioner 4 yesrs back and the from 3 month of purchase i am facing quality issue in it, they repaired 2, 3 times but not succeed, once warranty gets over they quote me for replacement of cooling coil and they have done.
It was my worst experice with lg product as well as service they had provided.
They sold me a faulty product as am getting a cooling issue at every 3 to 4 months interval, now again they are saying that cooling coil need to be replace as there is leakage.
I want to lodge complaint against lg for faulty product provided to me....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — complaining about lg authorised service centre, kolhapur.

 Manisha Phalke on Aug 20, 2019
Bought lg microwave oven on 17th aug'19. We've been calling the service centre for the demo since that day to which they respond like.. We will send someone today (Which they didn't), we'll call you back in some time, i'll tell someone to call you, our man is coming, will reach in 10 minutes etc etc. Still haven't received anyone. Didn't expect this from lg services...
Complaint comments  Read comments Complaint category Appliances

Lg Electronics — problem mentioned for electronic appliance is not resolved

 Avi Hitesh Bhavsar on Aug 19, 2019
Ac issues
Inbox
x

Avi Bhavsar
May 31, 2019, 4:35 PM
to serviceindia

I am Avi Bhavsar and my registered number is [protected], as I have purchased my AC on 20th March 2019 and model no.is KSQ12SNZD split AC. As these ac has 3 issues they are
1.Cooling issue
2.Scratches
3.On decor rusted water is sticked means it have rust inside ac somewhere.
These issues are from the purchase date and so its a technical issue so I request you to replace the Ac.For replacing the ac dealer ask for the confirmation of replacement...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lg Electronics — poor service from lg

 Kiran Mithra on Aug 18, 2019
Sir.
My name is kiran from kollam. My lg front load washing machine was not working from last week of july 19 and i raise a complaint through customer care and on aug 2 one technician came and told that one control panel is not working has to replace. But even after two weeks no response has came from lg side. After that three times i contacted customer care once the technician called but till today nothing happened. I never seen such a irresponsible approach by a company to the customer...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — lg 4k tv model no 43uh650t. complain against covered the warranty and changed the panel

 Sunny bellani on Aug 14, 2019
Last a year ago, I purchase the LG 4K TV model no 43UH650T . And a few months ago 26/4/2019 I got the problem of panel due to physical damaged occurred and does not coverd the warranty .i agreed, I pay the charges of new panel and covered the warranty of 6 months of company service . Last a week i got the problem of panel due to vertical lines .i complained the customer care no on date 9/8/2019. They told me that the warranty is still on.i will send the technician.dat next day the engineer Shravan Singh visited taken all the photographs and checked all the tv parts opened and admmited that there...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — non supporting staff and delay in service

 N B Pawar on Aug 13, 2019
Lg washing machine 2017 was purchased. Now that machine does not work suddenly, whose complaint i filed on july 29 in the lg toll free number.
They sent the technician and they told that the display button does not work under warranty. I bring the display and replace it. 14 days left no part changed and there was no response from the technician and his team.
Very bad experience. The technician and his supervisor did not respond to me and delayed my washing machine work. It has been 14 days since my machine is down

  lg second time worst experience....
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — defective lg new ac not cooling after 3 months of purchase

 Durba Das on Aug 13, 2019
I lodged a comaint with lg customer care of my new split ac purchased on april 2019. Lg personnel came and did nothing and told it's a gas leakage problem and went away by telling that i will receive call from lg. My problem was not resolved can a product get bad within 3 months of purchase. Lg personnel behaviour was rude and disgusting. Customer service should be of quality such disgusting professional work here i got a call from lg [protected].

My issue is not resolved my ac is not working. Please take up the issue or i will file a customer case in appropriate forum....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — defect in a new product [Resolved]

 Durba Das on Aug 12, 2019
I have purchased a new split ac in the month of april. The ac is not cooling a complaint was lodged with lg customer care. An engineer visited and done nothing and told it's a gas leakage problem. Such kind of people with so unprofessional attitude work here. He behaved very badly. He even didn't give time and went away. Without resolving my problem he told you will get a call from. Lg

Please look into the issue. Such type of bad customer service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — hawai jahaj

 Moenu Rana on Aug 11, 2019
Dear sir/mam i bought the this led on date 05/062015 from future retail worth rs, 55580 and product was delivered on 06/06/2015 and led installed by lg on 11/06/2015 second day i saw a spot on display then i visited future retail and i complained there for that error so they said to register complaint to lg then i registered complaint to lg customer care so a technician visit my place technician name was janrdan mishra (Mobile no.[protected]) he visited and checked the led and found that is technical error company fault was found by him delivered damage product make report to his senior and gave...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — fridge complaint

 Shubhi Tandon on Aug 10, 2019
I bought a fridge on 31 july and it has been 10 days but the fridge us still not working i have already complaint 2-3 times but the engineer comes to check the fridge but is still not able to fix the problem. I have not been able to use that fridge for even one day. For a product as important as a refrigerator it is very slow service being provided by you as all my food is getting spoil because of the irresponsible behavior caused by your staff....
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — refrigerator become storage box

 Aishu08 on Aug 10, 2019
I had purchased a double door refrigerator in 2016 from your authorised dealer madhu electronics at nashik. Since the refrigerator stopped working, i raised a complaint on 5th of august. Your technician visited and informed that the internal panel where temprature controls are given need to be replaced and he will order it and expected to receive in 2 days. While contacting him yesterday, came to know that spare is not available pan india. This is shocking as its just been 3-4 years of product purchase and spare is not available. This is such an eye opener for me as trusting a brand like lg and...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — reliability of washing machine and warranty

 usadisgusted on Aug 7, 2019
Purchased a LG WT7100CW clothes washer. Within three weeks it started having issues completing a cycle with having to be restarted MANUALLY.
Finally failed completely after the 30 day warranty had just barely passed. Had a LG service tech attempt to repair it twice. On the second call after the main drive assembly washer parts were replaced it was determinced that the electronic motherboard needed to be replaced. Have to wait for the backordered part to arrive now which I do NOT feel is a guaranteed delivery date when it has to come from overseas since there is no USA manufacturing plant...
Complaint comments  Read comments Complaint category Appliances

Lg Electronics — faulty split ac

 Sidgupta0306 on Aug 7, 2019
Bought their brand new ac in april2017... Regular service was being done, in march 2018, got it serviced from lg only.

In may 2018 i complained that the airflow has reduced drastically... Over smart engineer comes and just serviced the ac again and says its normal and was only concerned about visiting charges.
Within 15days of his visit we felt the cooling also gone down, thought maybe could be due to heat, in july one day the cooling was completely gone, again complained... Engineer came and
1. Cleaned the fan in the internal unit which was completely blocked and...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Lg Electronics — lg refrigerator problem

 Ashuagarwal33 on Aug 7, 2019
I have bought fridge in 21-oct-2013, before a few months ago bottom part was not colling. We did complaint rnp[protected]/13/11/2018 and service executive contact us, they told us there is some ico blockage and we resolved that. After sometime again the problem arised and we complaint again (Complaint no. Rnp[protected]/29/11/2018). After few days i received a call and he said we are unable to repair the fridge, please get 15% amount from total invoice after depriciation and it is around 7605/-. He told talk to radharamanji our workshop head (Malviya nagar, jaipur) branch. Now he said outside...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — fully automatic lg washing machine giving holes in clothes

 Poonam Aggarwal Gupta on Aug 1, 2019
I bought lg front load fully automatic washing machine on 21.01.2019. After some days i noticed that machine was giving holes, damaging the clothes in respect of which number of complaints were made through email and call. Then mr rahul visited to address the issue. The damaged clothes were shown to him to which he said his senior mr rakesh bhatia will do the needful. When the damaged clothes were shown to mr rakesh bhatia, he does not accepted the fact that machine is damaging the clothes in fact he suggested that he will wash clothes himself, but no holes were found when he washed the clothes....
Complaint comments  Read comments [2]Complaint category Washing Machines

Lg Electronics — leaking side by side refrigerator

 Nmw on Jul 30, 2019
Dear Sir /Madam
VERY VERY URGENT

Kind Attn: CEO / Chief Marketing Manager / Chief Service Engineer
or any one in authority

I have purchased a side by side refrigerator from Famous Fridge Centre, Mumbai on May 04th, 2019 but since day 1 the refrigerator was leaking and ice started forming on the items kept in the refrigerator and all of them got spoilt.
The demo person said it happens in the beginning and will stop after a few days. But it did not stop
Hence I complained to the Customer Care hundreds of times and a few technicians came...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — lg customer details shared with local fraud guys

 [email protected] on Jul 30, 2019
This is regarding how lg is endangering life of it's customer by sharing it's customer complain data secretly with 3rd party companies.

We observed on (29th july, 2019) morning around 7:30am that our lg washing machine is not working. We downloaded the lg service india app from playstore and registered a complaint on the app (Complaint id: ccn-[protected])

Immediately after this complaint was raised, within 1hr mr. Sharif (+91-[protected]) called me and confirmed that a complaint has been raised for washing machine repair so he would be coming down and he confirmed...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — paytm voucher code for lg washing machine exchange is not working

 van mathi on Jul 27, 2019
We received a paytm voucher code worth rs.4000 for exchanging old washing machine. But that code's is not working correctly. Code terms and conditions are given to purchase are minimum of rs.750 but when applying the code in paytm, it's stating to purchase for rs.6000 to get cashback. Please consider this on priority and resolve it as soon as possible....
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — washing machine/complaint was not attend from 24 hours

 rkg2712lko on Jul 27, 2019
I have logged a complaint of washing machine which is currently not working but still after 24 hours complaint was attend by the lg lucknow service center also when i am enquiry about my complaint the toll free number said that you have registered the complaint on[protected] at 12.38 pm but when i contacted to lucknow local service center she said that complaint was transferred to me on[protected] at 03.30 pm afternoon kindly tell me that in lg india complaint was transferred without mail or call as said by the lucknow service center also tell me how much time taken to transferred the complaint...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — cheating customers creating fake loan ids

 Bairu Alekhya on Jul 26, 2019
I didn't take any tv from there showroom but without my permission they have creating bajaj finanserve emi and theu have used my account number and phone number and given tv to someone and everymonth they have deducting my money from account and i am harresed by many calls and messages to pay emi amount but i didn't take any loan they have deducted almost 15000 rupess plz clear this problem and refund my money as soon as possible plz...
Complaint comments  Read comments [1]Complaint category Loans

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