LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 22%
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4892
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

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Customer satisfaction rating
22%
Complaints
4892
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LG Electronics Complaints & Reviews

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Lg Electronics — lg washing machine get damage on service time

 Anwar Ahmed blk Forest on Dec 10, 2018
Dear respected,
I purchased LG washing machine 2 years back and extend warranty for next three years,
Last month we are facing dusting problem in our clothes after finish washing, then we make a complaint.
Service center pick machine for the service but after service machine get more damage many scratch are their, high noice, door closing problem,
Now many times we make complaint with LG service center but no one responded
After many times complaint Customers care given us Mis Anju number[protected], but last 15 days morning to evening many times we have tried...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — lg washing machine get damage on service time

 Anwar Ahmed blk Forest on Dec 10, 2018
I purchased washing machine 2 years back and extend warranty for next three years
Last month we are facing dusting problem after finish washing we make complaint
Service center pick Machine for service but they makes machine more damage
Now many times we make complaint but no body care
Time to time we follow up our complaint they given us Mis Anju [protected] number but number not responding
Very poor service from LG

Anwar Ahmed
F 82 Chand bags
Delhi 110094...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — lg side by side refrigerator leakage current

 priyajain11 on Dec 5, 2018
Its been just 6 months since i bought this lg side by side refrigerator by paying a bomb. This appliance has some leakage current issue which when put on sockets trips the electricity of my apartment.
This is an alarming issue in the appliance but the lg technicians are unable to resolve the same.
Now they are giving a deaf ear to the problem.
This is highly unacceptable as a lg brand customer.

Regards,
Priya jain...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — lg water purifier filter change issue - bad service.

 kamal baidya on Dec 2, 2018
Hi there
I have been calling lg for my water purifier ww180ep filter change and servicing since 26th nov and the complaint id is rnp[protected], since then service engineer srinath [protected] who seems to be a block for whole service delivery.
He booked many appointments and cancel for some or other reasons at last moment. Today also he confirmed to be coming by 1100am and when i call him at 1130am he is consoling me saying that he will fix the thing tomorrow as he is out of station.
That is really unprofessional and waste of our time. Is this how lg takes cares of their customer?
Complaint comments  Read comments [1]Complaint category Appliances

Lg Electronics — lcd tv part not available anywhere and lg says they have stopped manufacturing the part

 Hrikaa on Dec 1, 2018
We purchased an lg tv, model no 42ld420 in 2010.in oct 2018 we lodged a complaint with lg that our tv switches on and off by itself after every few seconds. The engineer came, checked and confirmed that a part needs to be replaced. We placed the order for the same. After few days we got a call from the lg service center in ludhiana that the company has stopped manufacturing that part and so its not possible to repair the tv. However i bought this tv around 8 years back and 8 years is not a very long time when we talk about televisions. Now that the part is not available with the company it means...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — non replacement of my double door fridge since last two months

 Piyush Berry on Dec 1, 2018
Sir/mam
1. I am colonel piyush berry serving in indian army at patna, bihar
2. I have lodged four complaints with your all india service center, three complaint for repair of my double door fridge, before 30 october and one complaint on 30 october 18 for which the complaint number is[protected],
3. When your service center representative came for the second time to repair the same fridge, he after thoroughly checking the fridge declared that the fridge cannot be repaired it has got to be replaced, for the next 6 days their was no action from team lg located in patna, greatly...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — lg discontinuing the parts after expiring of warranty (1 year) of refrigerator

 shaub000 on Nov 30, 2018
Hi,
My name is saurabh sharma. We purchased a lg refrigerator in[protected] in the name of my father sh. B. D. Sharma, model number (Gl-d292jgfl). The issue i am currently having is that the refrigerator suddenly stopped working. I raised a complaint with lg support (Complaint no. Rnp[protected] as on[protected] and lg team visited the house and verified the fridge and confirmed that the chip/board has a problem. To my surprise they have reverted back stating the board has been discontinued for model (Gl - d292jgfl) and there is no alternative. How can a fridge be out of support for parts...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — motherboard /chip discontinued

 shafiq ece on Nov 29, 2018
Hi all,

I had purchased a lg refrigerator in 2014 model number (Gl - 528yexg4).
The issue am currently having is the cool air doesn't go downwards from freezer to the 2nd compartment. I raised a complaint with lg support (Asconline support-130879) and lg team verified the fridge and confirmed that the chip/board has a problem and raised with noida lg factory.
To my surprise they have reverted back stating the board has been discontinued for model (Gl - 528yexg4) and there is no alternative.
How can a fridge be out of support for parts in less than 5 years?
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — lg mc 3286brum [Resolved]

 DKshirsagar on Nov 29, 2018
We had purchased lg microwave mc 3286brum on 6th, nov 2018. This got delivered on 7th nov 2018. Few days later the demonstration person from lg service centre visited our place for demonstartion and in the process broke a part of the oven. He immediately informed his manager of this incident. We were promised a replacement of the oven within next 2-3 days. Its been more than 20 days and the pune asm mr. Sagar pande has been lying to us about the replacement. He is very non cooperative and arrogant person. This whole process has caused us stress and we regret buying an lg product. Such behavior is...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — lg refrigerator

 Prasanthi Gojja on Nov 28, 2018
Hi, we have bought lg refregirator last december 2017 model: gl - t292rhdn-lg. It was working fine till this november.. From past two weeks it started making a loud noise which was never happened from the day we bought.
We have called customer care and they sent the technician to check the issue.. Technician said it's problem with compressor so it needs to be rectified or replaced, i need to talk to my manager regarding the same.. When his manager got to know the problem he had contacted lg technical team person itseems and he said it's normal sound no issue with refregirator.
I don't...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — very poor and worst service. (urgent action needed)

 Deepakbgm on Nov 27, 2018
Hello,

I have raised a complaint (No: rnp[protected] on 28/07/2018 for display issue. After couple of days an engineer came to my home and checked the tv, he said there is a fault in display and need replace it. He ordered the new display in front of us only as it was under warranty. 15 days gone even 1 month gone, no response from anyone. I called to local service center, no proper response. No one knows the exact reason for the delay. Even i called to customer care number, then they told you have to call your local service center only and they have given me my city service center...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — authorized service center cheated us

 H***k on Nov 26, 2018
I registered the complaint for my LG washing machine on 9.07.2018. (complaint no. RNP[protected], The problem was that it was not spinning, it used to show 12. min remaining but just the sound was coming and it was not spinning. And there was some noise while every time the drum was rotating .Technician named Rakeeb from Shafa & co. Goregaon w. came to my place and checked the machine and said that it can be the issue with drain pump or PCB. he was not sure, I requested him to first confirm then order the part as they are very expensive we can not keep guessing.
He then after few days...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — forgery on the name of lg

 Ayana khan on Nov 26, 2018
I am a loyal customer for LG APPLIANCES, there are multiple people running Google AdSense on the name of LG but they are private firm, but using and misguiding the customer on the name of lg authorized,

I have issues of my wm inlet wall person came from ss services and they told they are the franchise from lg center, and take a charge of rs 2800...
Complaint comments  Read comments Complaint category Appliances

Lg Electronics — screen problem

 jayesh singh parihar on Nov 26, 2018
My phone was bought in march of this year, a few months after it started flickering. I went to the service station they didn't even check it and asked of a proof as the problem wasn't prominent then. Slowly my problem in the screen increased. Now the company claims that the flickering is due to the external crack that came long after the problem started. I'm a student and they have a bill of rs.15000/- for a new screen and i can't afford to pay for something i haven't damaged. Please look into the matter and get me my rights....
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — hopeless after sales service plus loot

 Harinder Singh Ansal on Nov 24, 2018
I bought a double door fridge with any extra door as "door within door". Model gc - d432hlam. Delivery challan no [protected]
After 1.5 years, this poor quality fridge stopped cooling all of sudden.
I called lg toll free number.
Some service guy from shri balaji aircon service, gurgaon (Their authorised service center) came for service. Repaird fridge charging rs 2, 500/- for changing preyending to change pcb. Though the bill says "repaired pcb", not changed as claimed on phone. See attachment.
I don't believe company like lg "repair pcb" that too through a local franchise...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — poor quality lg air conditioner

 madhurimore87 on Nov 24, 2018
We bought the lg ac in march this yewar and with in a yer one of its part (Pcb assembly) has stopped working. We complained about it on november 13 2018, complaint no. - rmp[protected]. Your technician said that the part need to be replaced and will take 4-5 days as the part comes from noida. Till date nothing has been done from your side. Its been more than 10 days now. We are facing lot of problems. I want to know how much more time will it take to rectify this problem. Is the part (Pcb assembly) going to come from noida, india or some foreign country. If itis within the country, it should not...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — lg fully automatic front load washing machine

 Poornimagandhi on Nov 24, 2018
Purchased machine 2 months before and i complained for 5 times for moving of machine. Last complaint was done on 07/11/2018, we were told that within 2 days product will come and problem will not be there. But as on 24/11/2018 no product has come and while calling customer care they forward it to anuj arora, then he forward it to ruchi yadav then ruchi yadav forwarded it to ashok kashyap then he to amit jain. Since 10/11/2018 amit is coming back with the solution and we are waiting...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — invoice: saa127010002395 free diwali extended warranty - 2 year warranty etc as per lg brochure is not given to me by croma

 shivakumarsharma on Nov 24, 2018
I booked a lg tv 65 uk 6360 on october 29, 2018 at croma andheri, mumbai 400053 by paying token amount of rs 1, 000/- and followed up with cheque payment by courier received by croma and billed as invoice: saa[protected] dated november 02, 2018.
The invoice clearly mentions gift lg 1 year extended warranty dated time stamp 03/11/2018 whereas lg brochure given to me by croma representative mr shrikant kamble mentioned / clearly states extended warranty - 2 years.
I was given to understand that lg has an inclusive one year comprehensive warranty and one year panel warranty in built...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — faulty washing machine

 Anil Bhavanam on Nov 21, 2018
I ordered an lg t8081nedlj top load washing machine on flipkart on 19th oct, 2018. The same was delivered on 21st. After couple of days technician came to give the demo, but couldn't give the demo as we don't have a suitable tap to connect the washing machine inlet pipe. So he theoretically explained and left. We got the tap changed after 4-5 days and tried using the washing machine. It started and within 5 minutes it started showing le error.

I raised a support request ccn-[protected], the technician visited and told that there is some problem with a spare part and changed it....
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — lg led tv - 43lh520t - te

 Dhivagar16 on Nov 21, 2018
I purchased this tv on jan2017 and tv is under amc (Extended warranty).. Now tv has not working and i filed a complaint through lg customer care on 10/11/18 with complain no. Rnt[protected]. Til now there is no response from lg side.. Worst product and worst service from lg. They are making people fool by their fake promises. Even i called to the lg regionl mangr and they are also not yet responded......
Complaint comments  Read comments Complaint category TVs

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