LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 16%
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4719
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

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Toll-free:
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91


Mobile:
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66

Customer satisfaction rating
16%
Complaints
4719
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2286
Resolved
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LG Electronics Complaints & Reviews

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LG Electronics — Refrigerator not cooling

 nondita on Apr 24, 2017
First complain registered on 22april morning. Technician came at 5pm to check & reported gas leak. Promised call back and repair by 8pm. No call back received. Called customer care again. They gave a number of the workshop. Asked us to contact workshop directly. On calling workshop no definite reply was given and thereafter calls were not attended to by them. Finall technician to repair gas leak arrived at 3pm on 23 april. Filled gas, collected money & left. Didn't bother to check if cooling properly. Fridge still not cooling so reported to customer care on 23 april night. Got call from technician...
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — LG 32LE550 TV motherboard not available

 Mandar Vairagkar on Apr 21, 2017
I have same issue in my LG LE5500 TV after 5 years of use. I did the complain as well but no one came back with this model main Board. I need to fix this in my TV. If you can help pls contact me. The support technician basis no motherboard and spare parts are available with LG and I need to throw away the TV. I wastes 45, 000 trusting on LG brand.

LG please take a note and provide the spare part motherboard.

Mandar Vairagkar 9850985872 pune...
Complaint comments  Read comments Complaint category TVs

LG Electronics — Non availability of matl

 D Dey on Apr 21, 2017
Dear sir,

I had purchased a lg32lh520d - 32"led from great eastern appliances pvt. Ltd., (Inv. No. Hw/sa/1718/00977 on 15.04.17. Alongwith a free gift of philips 2.1 speaker. Two days later service personnel came (Mr. Amal) & reply that the speaker is not working and his poor behaviour prevent our home to any q. As his reply is rudeless. Mosquito away was not been found while discussion regarding the same & the guy was comments as" if is is kept in that carton i will fit the same."

Request you to plz look into the matter & solve the issue.

W/r
Complaint comments  Read comments Complaint category TVs

LG Electronics — Faulty and shoddy work done and now no one responding

 prash@1234 on Apr 21, 2017
I have had a harrowing experience with LG. I have several LG ACs installed in my house. The ACs are giving regular and frequent problems of gas leakage costing me several thousand rupees. In that money, I could well buy a new AC and lead a peaceful life. Have you looked at the quality of your products that result into such leakage regularly?

On top of faulty products, your customer service is by far the worst in the world. Just to let you know, I have got gas filled twice in one of my ACs in the last few months and already got the condenser changed of the other one costing me lot...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Lg nexus 5x bootloop problem/motherboard problem

 Vibhor Sahrawat on Apr 20, 2017
As i am nexus lover.. I have nexus 5x 32gb variant.. I purchased one year ago and was really satisfied with the set.. But recently i updated my phone to 7.1.2 nougat andorid version after 2-3 days my cell phone stop working and keep restarting every time... Or it stuck on google screen. So i move to lg service center in the city where they told me that u have updated your phone beacuse of this your motherboard got some virus and stop working and have to be changed and the cost is around 10k for motherboard... So is it my fault that i have updated my phne.. This is seriously poor service.. So i want...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

LG Electronics — TV 55 inch

 Shashi040989 on Apr 20, 2017
Hi,

This is shashiraju M, I am connected to LG products using the mobile Number - 9845775289.

I bought the TV around 4 months back. The scree has already got Black and white strips on the right side from Top to Bottom.

When we called to customer care, the response is very poor. One of the worst service center I have come across.

Please teach them how to talk to customers properly and in a diginified manner....
Complaint comments  Read comments [1]Complaint category TVs

LG Electronics — Lg refrigerator

 Mittal Saurabh on Apr 19, 2017
I have purchased a lg refrigerator model 302 rgfl dated 09.06.2016 from apollo sales corporation (Lg shoppe) vide bill no. 951 with one year warranty. Surprisingly, it is noticed that fruit or vegetables anything which are kept in refrigerator got rotten.

Since then i am complaining about the manufacturing fault of the machine at lg customer care but the problem is not solved and technicians of lg visiting my house are talking like fools and suggesting me only to place the thing in bucket available at the bottom of the refrigerator. My complaint nos. Are rna161025088762, rnp170412023202...
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — Wrong AC fitting without my concern

 kanchan nimoria on Apr 19, 2017
I have purchased AC few days back and from LG service centre a person came for fitting the AC and even after denying him, he cut the AC from side and kept pipe on full wall. And still I complained your senior staff not even responding and instead telling to us that we are lying. The day of person fitted the AC we are complaining and till now no solution found....
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — Complaint not resolved since last 25 days

 iit.syed@gmail.com on Apr 19, 2017
I have complained on 25 March for the leakage of gas my Lg split ac.LG technician visited and told bring this indoor to service centre.Then I sent indoor to service centre on 1 April.They told they will repair in 2 days.Again two days, one day and so on.Finally after 14 days they given that indoor.But since 14 April no one has arrive to fit indoor and recharge gas till today though I have again raised a complaint on 15 April.After that daily I m calling to customer care and service centre but on one visited till now.please help
My name-Syed Mohiuddin
Registered mobile-7800174643
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Lg 32le5500

 yathesia on Apr 18, 2017
Sir,
I have LG 32LE5500 Purchased in 2010 which is not supported HDMI with any model of PC, Home theater, HDMI Supported setup box since purchased TV,
I ask for solution to engineer & he replaced with new card but it was same problem found, means that it is manufacture problem in HDMI Cable not supported.
Till date after many complain to LG no issue solved by LG Customer service.
LG is most fraud company in the world that sell expensive product but they used chip Chinese spares, which is not usable from starting.
I complaining to higher authority for resolution...
Complaint comments  Read comments Complaint category TVs

LG Electronics — AC shifting not done correctly & Pathetic customer service

 RiteshrReddy on Apr 18, 2017
Hi,

While i am writing this email out of sheer frustration and angst due to poor and pathetic service from lg. Would urge to go through this long email of mine. Apologies for taking your time for this.

Only expectation i have appropriate action is initiated and i am compensated for the trauma i have gone through in last 2 days.

My contact details 8879775999
You will be able to get my account details with this number.

I use multiple products from lg and love the brand. Hence all electronics appliances in my both house is of lg including...
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — Side by side refrigerator not working properly from one year

 abrar on Apr 18, 2017
Dear sir,
I bought side by side refrigerator. I think it's best so i prefer lg. But it's not cooling properly.>you can check how many times your engineers vistit my place. It's works but after some time it create a same problem. Please replace this refrigerator.in future before buying any product i think.
Today i again complint regarding same issue - rnp170418058584.
Regards'
Abrar ahmed khan
Cell 9818181616...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — AC services

 ompetroleum on Apr 17, 2017
Dear Sir,

My Name Nandkishore khudia from manpur dausa

i purchaes a Air conditioner last year 6-6-2016. last week i callled at customer care regarding my AC service.
i give proper address to executive . come for servicing my AC

i believed that customer service of LG electronics is so good, but after this incident i will not purchase any other item of LG company because AC service provide not for me

now i want to get my Ac servicing again
please check my complan and take proper Action

Nandkishore khudia
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — LG Magic Remote

 Atul Bagul on Apr 17, 2017
Dear Sir Please provide me the bill for the LG Magic Remote which was purchased two weeks back but still i have not received the bill . I had called the person but still not the received the bill please see to the matter and send the bill as soon as possible.

Mail id atulbagul60@yahoo.com / thomasbagul1987@gmail.com

Mobile no 9673875886

TCR NO RPUN2/4312...
Complaint comments  Read comments Complaint category TVs

LG Electronics — LG AC Split JS-Q125F 1 ton installation

 Subburathnam Pitchai on Apr 17, 2017
I bought an Air conditioner of LG and asked to call up toll free for demo & installation. When I did call up, i was told that I need to pay Rs. 499 towards installation and I had agreed for that too.
the gentlemen who came for installation asked me to pay for some clamp for Rs.750 which was not of LG product and I was not informed about the same before. Is it a mandatory? if it so why was I not informed in advance?

Customer care executive Antony and Floor supervisor Kalaiselvi insisted me to buy the same. Are they supposed to promote others products?If the accessory was mandatory...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

LG Electronics — New AC Repaired 4 Times within 15 Days

 Harit Rajput on Apr 17, 2017
I have purchased a new dual inverter split AC on 31st March 2017, which stopped cooling after 1 day of working. i was only getting the air from indoor unit, no cooling at all. Technician came and filled the gas and AC started working and stopped again after 1 day. This thing happened 4 times within 15 days. i have taken 5 days of leave from my office to attend these technician.

Approx 15 LG technician have visited my bedroom since i have purchased.
Here i am attaching the bill of the purchasing and latest service req no.

LG is worse in electronic product and...
Complaint comments  Read comments [2]Complaint category Refrigerators

LG Electronics — Washing machine complaint no. Rnp170413093574

 shivang bindal on Apr 17, 2017
Dear sir
Me aap ke product ka custumer hu. Meri aap ke yaha par koi sunvay nahi ho rahi ha mera complain no. Rnp170413093574 ha jo problem phela hui thi same vo hi problme ab hui ha but aap ke service center wale us ko paid service bol rahe ha sir mera washing machine ka dakhan jaha par sprin laga hota ha ek side se tut gaya ha ye same phela wali problem ha to is ko is bar paid kyu bola ja raha ha...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

LG Electronics — Refrigerator delivered with Packaging Seal Broken, and Carton Cut open from Bottom hence the delivered goods has no credibility and authenticity

 vj1cool on Apr 16, 2017
This is to bring to everyones kind notice that I have purchased an expensive Side by Side Door, GC-B247SLUV Refrigerator from LG’s Authorised Dealer : Khosla Electronics, Kolkata, India on 20/03/2017, Invoice Date : 21/03/2017, Invoice No : 2924/1617/12648.

However the Refrigerator delivered on 21/03/2017, eveningwas with Packaging Seal Broken, and Carton Cut open from Bottom hence the delivered goods didn’t had any credibility and authenticity of genuineness and hence the product was not at all trustworthy, and hence could’t be termed as a NEW Product and hence was not at all...
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — Support related complaints

 Debi Pati on Apr 16, 2017
We have a lg ac purchased from reliance digital in 2012.
Recently, we logged a request in your customer care for adequate service on 10th march 2017. One gentleman from kolkata customer care showed up and screwed up our ac. We again called up customer care few times and we were told that you can get into amc, but the problem was every time we were communicated a different price. It seems there is no professionalism in providing services. We are not getting any service from lg like esteemed company. Please take it seriously. You have a terrible support system at kolkata region.
Please...
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — Poor service & no follow up

 Amit Mahipal on Apr 16, 2017
We have lodged complain (Complain no RNP170413068039) with LG customer care . The executive visited same day & said that Company will arrange pickup of AC to workshop. but on next day he didn't visit & we tried his no & he said that he will not come.

Thereafter no one has contacted to us inspite of our repeated call to customer care.

Now i want to know from LG, Whether you will provide service or not?...
Complaint comments  Read comments Complaint category Appliances

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