Apply Pan India — issuance of a new pan card

Address:

Westend Marg, Butterfly Park, Qila Rai Pithora, Sainik Farm, New Delhi, Delhi 110030

I applied for a new pan card through the site of this company on 27/03/20 and 28/03/20; the fees was deducted and thereafter no communication.
I am writing mails since july but to no resolve. Nothing.
Refund requested for the pan card fees charged by them-

Keshav garg rs 379/-
Arushi garg rs 499/-