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Apply PAN India Complaints & Reviews

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Updated: Apr 12, 2025

Complaints 347

Resolved

54

Unresolved

293

So far, so good. Apply PAN India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Apply PAN India will keep up the work and continue to help more customers with their concerns even better 🤝

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Apply PAN India reviews & complaints(347)

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Sir/madam,

I have applied for new pan card on 12th April 2025 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nagesh Khichade

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P

Protean

Apr 15, 2025

Hi! We're sorry to hear about your experience. Please write to [protected]@proteantech.in with your ACK number along with your contact info & query details. Team will look into this and revert with an update ASAP.

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I have paid the payment of 106 rs, after in authentication, i have not yet received any otp regarding ..
payment date : 27/09/2024
temporary token number is [protected]
aadhar[protected]

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I used NSDL website to update my PAN card and to request for a new PAN card with updated details on 27th Nov 2023 online on NDSL website.

I got the temporary token number - [protected], and then filled all fields and at the final page went to pay the fee by online payment through Bill Desk and UPI.

After making the required payment, the amount got deducted from my bank account but when redirecting back to NSDL web site, got the below error message:

"Your Previous payment request has been cancelled. Your Money will be refunded back. Kindly make another fresh payment."

Failed transaction
Date: 27/11/2023
Description: UPI/[protected]/Pay/nsdl.[protected]@hdfc
Amount: Rs. 106.90

NSDL please help me in getting my money back.

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Didn't get charges back even after contacting customer care support.
My Application is not success. When I logged in using temporary token no. This Message is shown - Your Photo File has been archieved. Kindly contact Protean.

My details :
Temporary Token Number - [protected]

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Didn't get my money back after my application is failed. This message pops up when logged in using temporary token number . - Your Photo File has been archieved. Kindly contact Protean.
Temporary Token Number - [protected]
Email - [protected]@gmail.com

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Address: MahavirEnclave New Delhi

I have submitted the application and paid the fees for the application. However did not receive anyacknowledgement number to track the the same. Reason being my aadhaar was not linked with a phone or email address.

Please help with the next course of action

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Oct 6, 2023

We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions

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I have applied for e pan card on nsdl website. Now I received my epan card. Now I want to apply for pvc pan card. The site shows not not available on itd master.

Pan number: DDYPN1344E
PASSWORD: 07061993
EMAIL: [protected]@gmail.com

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 8, 2023

We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.

Team Protean!
#BuildingForBillions

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Address: Coimbatore ,Tamil Nadu

Token Number : [protected]
Email address : [protected]@gmail.com
Date:23/07/2023

I had done my e-pan to physical PAN card application in NSDL poratl but after the registeration process it came like we are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

What shoud I do now and how I can get the physical PAN card?

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 31, 2023

Thank you for contacting Protean. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions

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Address: Pune

Sir/madam,

I have applied for new pan card on 26th July 2023 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Hrishikesh Sonawane

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 27, 2023

We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions

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I submitted a Pan Card application of 25th July 2023 and now I require the new Pan Card number and other details in 2 days at max for completing my job application. How many days will it take for my E-Pan Card and Physical Pan Card to be delivered on the mentioned address? If possible, kindly send me my E-Pan Card in less than two days if possible!

No. N- [protected] ; dated : 25/07/2023

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 27, 2023

We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions

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I submitted a Pan Card application of 25th July 2023 and now I require the new Pan Card number and other details in 2 days at max. How many days will it take for my E-Pan Card and Physical Pan Card to be delivered? If possible, kindly send me my E-Pan Card in less than two days if possible!

No. N- [protected] ; dated : 25/07/2023

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 27, 2023

We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions

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Sir/madam,

I have applied for new pan card on 25th July 2023 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application: N- [protected]; Dated: 25/07/2023

Thank you

Apply PAN India customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 26, 2023

We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions

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Sir/madam,

I have applied for new pan card on 25th July 2023 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you

Apply PAN India customer support has been notified about the posted complaint.

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Apply PAN India Customer Care

Jul 25, 2023

Verified Support

you applied through somewhere else, please check and contact them.

Apply PAN India Customer Care

Jul 25, 2023

Verified Support

Please contact nsdl or UTI

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 26, 2023

We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions

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HI,
I am facing the record(pan) not found in ITD database/invalid issue when I use my pan card number. I can't fix this issue and don't know why this error is showing
PAN CARD-HQEPP5921A
NAME-ATUL PANDEY

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jun 27, 2023

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
'Building for A Billion'

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On 23 May 2023,

Dear Sir/Madam, I filled Up The form To Make Correction In The Pan Card with Taken Number [protected] and also paid the payment of Rs 106.90 Payment Was Successful But e-sign aadhar Authentication Failed. So I want To Get my deducated Money.

Date - 23/05/2023

Token Number-[protected]
Transaction I'd[protected]

Kindly do the needful

Apply PAN India customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

May 30, 2023

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
'Building for Billion'

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

May 30, 2023

We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
'Building for Billion'

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Myself Senthil kumar, my pan card was returned due to insufficient address, pls send it back, (Article No:JN[protected]IN Not Delivered - remarks Insufficient Address on 24/04/2023 13:30:28 - INDPOST)
Pls send it again to the same address
2/180, Netahji nagar 2nd cross, Salem byepass, Krishnagiri, Tamilnadu-635001

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S

Senthilvihaan

Apr 24, 2023

My number is [protected]

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Website: Nsdl

On 8th April Saturday 2023, i filled up the form to make a new pan card with token number of [protected] and also paid the payment of
Rs 106.90 payment was successful and money deducted but further pan card process has failed. So i want my deducted money...

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I tried to fill the pan application through the nsdl website and selected the e-sign verification process. after filling in all the required details it took me to the payment page and I have made my payment of Rs. 106.90 using Paytm.
The payment got deducted and it took me to 'your request cannot be processed, please try after some time. I am not able to proceed further.

My token no is: [protected]

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Apr 10, 2023

Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in

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Address: B146karamchari colony, alwar

Cannot proceed futher in this online pan appliaction

Apply PAN India customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Apr 3, 2023

Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Your e-KYC/e-Sign based request has failed hence you cannot proceed the application with e-KYC /e- Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

Now what should I want to do?

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Feb 7, 2023

Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in or call us on[protected]

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