[Resolved]  Apps You Need — No response, no service, no customer service

Address:Rajkot, Gujarat, 360005
Website:www.appsyouneed.in

I had a HTC Desire-626 LTE Dual sim Mobile Insured with Apps You Need.
I was purchased it on 23/02/2016.
In a Six month my phone's screen was Broken. So i Filled Claim On 22/08/2016.
On 1/09/2016 i got i message from company that my Claim is "Approved" and forwarded to "Authorized Service Station" and it will be in my hand in maximum 20-21 days.
Today it is 2/10/2016 But still they not given my mobile Back. And i'm continuously complaining about it and mailed them but they just not respond it now.

Violation of terms & condition from Apps you need :

1. My phone is HTC braned but they forwarded to Gionne Service Center.
2. In 5 working days they have to give Update. and they now just not even Respond to me
3. 20-21 days any Handset will be Repaired and Handover to Customer(According to their Condition)

Details Of My Claim :

Name : Darshanbhai Dhoriya
Policy Purchase Date : 23/02/2016
CIN Generated Date : 22/08/2016
CIN Number : D[protected]
Mobile Number [protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Mar 5, 2017
Complaint marked as Resolved 
Apps You Need customer support has been notified about the posted complaint.
Oct 02, 2016
Updated by Darshan Dhoriya
The third class service I ever seen... I was claimed my insurance 1.5 month ago still they are not given any reply.
They sending me approval 1 month ago but still I'm not gating any information about my phone like when I can get my phone etc

Violation of terms & condition from Apps you need :

1. My phone is HTC braned but they forwarded to Gionne Service Center.
2. In 5 working days they have to give Update. and they now just not even Respond to me
3. 20-21 days any Handset will be Repaired and Handover to Customer(According to their Condition)

Details Of My Claim :

Name : Darshanbhai Dhoriya
Policy Purchase Date : 23/02/2016
CIN Generated Date : 22/08/2016
CIN Number : D[protected]
Mobile Number [protected]
Verified Support
Jan 31, 2017
Apps You Need Customer Care's response
Dear Claimant,

As per our conversation the claim was settled and you had received the repaired handset.

Thanks for using AppsYouNeed Services

Warm Regards
AppsYouNeed
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Apps You Need
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    454
    Pending
    0
    Resolved
    208
    Apps You Need Address
    123, 2nd Floor, Block A, Corenthum Towers, Sector 62, Noida, Uttar Pradesh, India - 201301
    View all Apps You Need contact information