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Apps You Need — no response regarding my iphone claim status

Address:New Delhi, Delhi, 110085

My cin no pdaug10198 dated 10.08.2017. My handset is picked on 19.08.2017. But till now i have not received any update regarding the status of my i phone. I also registered a complain previously having no cnsep12205 but till now i have not received any reply. Whenever i used your company toll free number only one answer all our customer care member is busy on another call please wait for some time and be waited in queue. What is the perfect time when your company member are free. This kind of behavior is unacceptable & very disheartening. Very poor service from your end.
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