Apps You Need — not received my phone yet

Address:	Jorhat, Assam, 785001
Website:	WWW.APPSYOUNEED.IN

I had my phone iphone 6s insured from the company apps you need when i purchased the phone.
My phone had broken down within a year and i applied for the insurance claim.
I registered on the apps you need site and was given the cin no as pdjun14142.
After uploading the required documents my claim got accepted and the phone was picked up on 7th aug 2017.
Since then i have called the company many times and i get different response every time i talk to an executive.
I was once told that i would recieve the phone by the last week of august.
When i called them up today again on 1st of sept, the executive was still confirming with me if my phone has been picked up by them.
Its not only me, when i saw the company site its filled with complains from all over india regarding similar issues.
I think a firm action should be taken against them so they dont fraud with relying consumers and harass us.
I am attaching the copy of insurance and the pick up reciept of my phone.