Apps You Need — regarding claim approval for mobile phone damage | |||||
Respected sir/madam, I purchased Moto g4 plus on 15 September 2016 which i insured with Apps You Need IRN636620. This company insures the mobile phones for theft/physical damage. At the time of purchase they make so many promises. But when it comes to services. this company turns out to be complete fraud. I applied for claim (CIN PDJUL21195) my damaged phone on 21 july 2017. First they raised query on my documents three times. For which i provided all the relevant original documents. Every time thet raise some issue. But now there is no status regarding approval or disapproval of my claim. I repeatedly try contacting them but got no answer from their side. I have seen their Facebook page on which a lot of customers have same or similar issue with this company. Here is the proof Https://m.facebook.com/appsyouneed/reviews/?ref=page_internal&mt_nav=1 Here is the communication history between the company and claimant http://dashboard.appsyouneed.in/service_app/v2/new_trace_claim/?isScroll=True&ci...⇄ i kindly request you to do the needful. thank you Was this information helpful? | |||||
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Apps You Need customer support has been notified about the posted complaint. Oct 08, 2017 Updated by [email protected] This is regarding the same claim. My claim got approved on 21 aug 2017. Phone was picked up from my address to repair location on 22 aug 2017. It has been 1.5 months. I didn't get my phone back. When i call to the customer care. They keep on hold for 1-2 hours. Even after that they don't pick the phone. I checked the status of my phone on AUN app. Its shows that t"he phone will be picked up on 23 aug". There is no recent update of my phone. Not through call or application. Please do the necessary action against this company. They don't provide satisfactory services to their customers. There is no other way to contact my phone. Here is the receipt attached by which my phone was picked up. | |||||
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123, 2nd Floor, Block A, Corenthum Towers, Sector 62, Noida, Uttar Pradesh, India - 201301
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thanks
vinod kumar
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