Appsdaily — Insurance claim of cell phone VIVO V3 MAX

Address:	401107
Website:	www.appsdaily.in

This mail is in regard with the claim intimation number - atn30_231116_[protected] dated 22/11/2016.

With respect to the above claim, i would like to inform you that i have registered the claim and the same has been accepted and approved at the customer connect point on 1st december, 2016.

More than 4 months have been passed, but still i have not received a new phone from appsdaily. I am being told that the company does not has any phone.

Does that mean that if the company stops manufacturing the phone or if the company closes, than i do not get any phone...??

I have already paid insurance of rs. 1, 750/- as well as rs. 5, 000/- (25.0% of your phone invoice value) towards a deductible as per the terms of the protection plan.

Also, their customer care number has been changed and now when i call on customer care number[protected], the automatic answering machine replies that the documents has been received and that i will be informed about the status of the phone. But nobody picks up the call when i call the customer care number, neither do they reply to the e-mails sent.

Also, the customer connect point where i have submitted all the documents required as well as the deductible amount say that they are not liable to answer any of our queries and that i have to contact on the customer care number directly. I am not getting proper response as well as my phone from the appsdaily company.

Please help me in resolving the complaint as soon as possible.

Please reply as soon as possible on my mobile no - [protected].