I purchased an iphone 6s 64gb on april 17, 2016 from bajaj electronics
, kondapur [invoice number is kdp/16/1504]. I was sold mobile protection platinum-4999 plan for one year by the sales agent of bajaj electronics
. I was told that even if the mobile drops from my hand, the plan would replace the screen for a fixed deductible (Inr 3, 600). I purchased the plan for inr 4, 999 [invoice number kdp/16/1509] the same day. I also registered with appsdaily
like the sales associate suggested.in march 2017 the phone dropped out of my hand and the screen broke. I raised a claim with appsdaily
on 15/03/2017 online and they issued a claim number: adn_150317_[protected]. I paid additional inr 3, 600 on march 16, 2017. Fedex
picked up the phone on march 21, 2017 and it was received by appsdaily
on march 23, 2017. I did not get any updates from them. Emails written to their ‘[protected]@appsdaily
.in’ address kept on bouncing. I sent messages via linkedin to their execs. I got a call in may, 2017 by appsdaily
stating that the reason i stated is not covered and hence they would return my phone without remaining it. I received my phone on may 6, 2017. I have the following complaints:
deliberately delayed processing my claim until the insurance expired on april 16. 2017.
2. On april 6, 2017 appsdaily
sent me a false message that my phone was being repaired.
3. I kept on checking status by phone or email. There was no change. Emails kept on bouncing.
4. I have not received refund of my deductible.
cheated me and bajaj electronics
is a party to this crime as they are the ones who sold the plan to me. Please help me get justice from appsdaily
and bajaj electronics
AppsDaily customer support has been notified about the posted complaint.