| Address: | 110052 |
| Website: | appsdaily.in/, ambrosiainfotech.com |
1) that i had purchased mobile phone [model no. Htc desire 728g dual sim cdma+gsm] [imei no: a1000037e421bf and [protected]] from vaishno electronics for rs. 14, 800/- on 23/01/2016 vide invoice no. 53887. Following were the details of my client phone:
Model: htc desire 728g
Serial number: [protected]
Production location:
Date of manufacture: 7 august 2011
Age: 5 years 7 months (Calculated at 18 march 2017)
Factory warranty till: 7 august 2013
2) that i had insured my mobile phone on the same day from your company at your above captioned address. I had further paid rs. 1480 for insurance services @ 10% of handset value.
3) that on 23/11/2016 at 11:00 pm, i went to marriage at rajwada palace, cbd ground, karkardooma, new delhi. During the marriage, some unknown person has stolen mobile phone from my hands. That i, immediately registered f. I. R.in the crime branch, delhi through e-police station. Further i informed your concerned branch on 25.11.2016 for claim of insurance. He filed all his requisite documents on the date of filing of his claim which was registered vide intimation id no: atn_251116_[protected] dated 10.12.2016.
4) that on 10.12.2016 you have offered me to deposit rs. 3700/- i. E 25% of the handset value to get same new handset or voucher valuing rs. 14, 800/- which can be redeemed while purchasing htc mobile set. I was assured that handset would be delivered at the connect centre in 21 working days.
5) that i did not got handset within 21 working days and sent your customer case repeated reminders which were not duly attended by your company. However on 22/02/2017, i got the consignment from your company and i received mobile phone from your company.
6) that i got shocked/ angered upon receiving the mobile phone. Your company sent an old mobile phone valuing rs. 4999/-. The mobile phone sent by your company
Model: htc 2pq8100
Serial number: [protected]
Production location:
Date of manufacture: 8 september 2009
Age: 7 years 6 months (Calculated at 18 march 2017)
Factory warranty till: 8 september 2011
That, i was entitled for new mobile phone of similar specifications especially when similar handset was available at all htc showroom. I had purchased cdma + gsm sim phone. You had cheated me by sending old mobile phone of different specifications valuing rs. 5000/-. I should be offered mobile phone valuing rs. 14, 800/- of similar specification especially when i had given additional amount of rs. 3700/- on the pretext of new mobile phone. It is needless to mention that you had fraudulently made me deposit additional amount of rs. 3700/- against your insurance policy.
7) that the company is owner by two directors namely ajay kumar menon and arun kumar menon and they are operating following companies:
A) fountainhead miners and traders llp
B) spiritus healthcare llp
C) krypton securities private limited
They are fraud individuals who defrauded millions of customers
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I had purchased Samsung S7 Gold Platinum Phone form Tara Electronics, Chandni Chowk, Delhi.My Phone's Screen has been Broken.My Phone is under insurance, So please repair it.
Please repair my phone screen urgently
Mohd. Umar Khan
[protected]