Appsdaily — IPhone 6 claim not delivered

Address:	Mumbai City, Maharashtra, 400072
Website:	Www.appsdaily.in

This is regarding claim number ad-d - 160316_3002824. This claim number was generated against the insurance done from apps daily cell insurance company. I have submitted all documents as mentioned in the email attached below along with my damaged cellphone (Iphone 6) on 30 march 2016. I was informed that i will get my claim in next 14 days. On 21 april 2016 i was again informed by customer care executive (After call waiting of 30 mins) that it will take another 21 working days. Along with this i received multiple sms stating the same. Now when i contact them i get the same response. Even after 25 days (Working plus no working) their executive tells me 21 more days. Please refer the email and copy of sms below.

Thanks and regards
Navneet singh
[protected]
[protected].


Email sent by
[protected]@ubiassociates.com

Without prejudice

Dear navneet singh

Based on the scanned documents submitted in respect of captioned mobile handset damage, insurance company has processed
The claim on total loss basis. Assessed claim amount works out to rs.25870/- to be finalized
By insurance company subject to submission of all original documents and damaged equipment including full box with accessories
To our office at the following address:


Ub insurance associates
C/o apps daily solutions pvt ltd.
6th floor, c-wing, oberoi garden estates,
Chandivali farm road, andheri (E),
Mumbai 400072, india.


Claim assessment details are as follows :

Claim calculation :

Insured value = 49510
Depreciation @ 45 % = 22279
Policy excess = 1361
—
Net assessed loss = 25870

You are requested to submit all original documents and damaged equipment at the earliest.

Please note, claim has been approved on 'total loss basis'. Please do not repair handset.
Claim will not be finalized unless the original documents and damaged handset
Including full box with accessories are received.

Documents required

1. Forms 1c & 2c
2. Form 3c with customer bank details along with cancelled cheque showing claimant's bank account details

(Including ifsc code and micr code)

3. Original purchase invoice
4. Self attested copy of customers id proof showing claimant's name, name of father and date of birth
(Pan card, passport or driving license)
.
5. Photographs of damaged handset clearly showing extent of damage
6. Repair estimate copy having imei number of handset
7. Claim approval mail
8. Imei number photo

Please ensure that all documents are duly filled & signed.

Appsdaily has tied up with authorized service centers for providing cashless service
To their insurance customers for repair services not covered under handset
Manufacturer's warranty. However the quality and time of repair is not controlled
By appsdaily and it is the responsibility of your handset brand to provide you
The service. Appsdaily's role is to only pay the service center on behalf of
The insurance company post successful repair and handover of the handset to you.
In case you have any issues regarding service provided by service center
Or you are facing delays in repair please get in touch with your handset brand.


Thanks & regards,
Ub insurance associates


Sms details

Appsdaily: dear customer, your claim documents for intimation id ad_d_160316_3002824 have been processed and sent for finalisation. You will be informed about your claim status within next 21 working days.